Parallels RAS

Parallels RAS

Customer Verified
Top Rated
About TrustRadius Scoring
Score 9.4 out of 100
Top Rated
Parallels Remote Application Server

Overview

Recent Reviews

Best and Easy RAS Solution

9 out of 10
June 20, 2022
We publish our ERP systems through RAS to remote users. This includes our branch offices, roaming users, and remote locations. For some of …
Continue reading

Controllers may love this.

8 out of 10
April 04, 2022
I'm the controller of the company and all the tools are in a cloud system for me to access it from different places (work or home), …
Continue reading

Falling behind the competition

5 out of 10
March 26, 2022
The goal with Parallels Remote Application Server was to make a few specific Windows applications available remotely and in emergencies …
Continue reading

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Parallels RAS, and make your voice heard!

Pricing

View all pricing
N/A
Unavailable

What is Parallels RAS?

Parallels Remote Application Server (Parallels RAS, formerly 2X RAS), is application virtualization technology, billed as a solution to extend the life of legacy OS (like Windows XP) with its virtual desktop for any device. Maltese company 2X Software developed the technology, but was acquired by…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.parallels.com/eu/products/r…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

8 people want pricing too

Alternatives Pricing

What is Amazon WorkSpaces (VDI)?

Amazon WorkSpaces is a managed, secure cloud desktop service. Amazon WorkSpaces removes the complexity in managing hardware inventory, OS versions and patches, and Virtual Desktop Infrastructure (VDI),

What is VMware Horizon?

VMware Horizon is desktop virtualization software, from VMware.

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Parallels RAS?

Parallels® Remote Application Server (RAS) is an all-in-one application delivery and virtual desktop infrastructure (VDI) solution that enables users to work remotely from anywhere, on any device, at any time. The cloud-ready software is designed to enable organizations to centralize IT infrastructure management, integrate with Windows Virtual Desktop, streamline multi-cloud deployment, reinforce data security and improve IT process automation. Its architecture enables organizations to adapt to critical business demands. The vendor states its key benefits include:

  • Outstanding user experience (UX) on any device
  • Enhanced data security
  • IT agility and business readiness
  • Easy deployment, configuration and maintenance
  • Reduced total cost of ownership (TCO)

Parallels RAS Screenshots

Support for Apple iPad Multitasking
The iOS Client for Parallels RAS 17.1 supports iPad multitasking features such as Slide Over and Split View, allowing for the simultaneous use of apps.Parallels RAS streamlines management of user identities from different organizations by supporting the Security Assertion Markup Language (SAML) 2.0 authentication mechanism.With Parallels Client, users can securely access remote applications and desktops from Linux devices.With Parallels Client, users can securely access remote applications and desktops from Windows devices.Work with Windows desktops and applications in any HTML5 browser

Parallels RAS Videos

Parallels Remote Application Server (RAS) - Accelerated File Retrieval
Parallels Remote Application Server (RAS) - FSLogix Integration
Parallels Remote Application Server (RAS) - RDSH & VDI Local Storage Distribution

Parallels RAS Downloadables

Parallels RAS Integrations

Parallels RAS Competitors

Parallels RAS Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac, Windows Servers 2008/R2, 2012/R2, 2016 and 2019
Mobile ApplicationApple iOS, Android, Mobile Web
Supported LanguagesEnglish, German, Japanese, Russian, French, Spanish, Italian, Portuguese, Simplified Chinese, Traditional Chinese, Korean

Comparisons

View all alternatives

Frequently Asked Questions

What is Parallels RAS?

Parallels Remote Application Server (Parallels RAS, formerly 2X RAS), is application virtualization technology, billed as a solution to extend the life of legacy OS (like Windows XP) with its virtual desktop for any device. Maltese company 2X Software developed the technology, but was acquired by Parallels (in Seattle, WA) in February, 2015 to extend their cross-platform support solutions.

What is Parallels RAS's best feature?

Reviewers rate Support Rating highest, with a score of 8.9.

Who uses Parallels RAS?

The most common users of Parallels RAS are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Reviews

(1-25 of 102)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have been using Parallels Remote Application Server on a small scale for a number of years to allow partner organizations securely access resources. With Covid-19, we had dozen of requests per day for remote work and since we had Parallels already, all we had to do was to expand Parallels Remote Application Server capacity and everything worked smoothly.
  • Force specific browser
  • VDI management
  • supports a variety of Operating systems
  • Shadow of remote sessions
  • Health Check on client OS - allow only supported OS if above certain patch level
It's great at forcing specific browser use for certain apps. We have some apps that only work in IE - for example. It can create and spin up desktops from an image - replacing a VDI solution completely. it is great at printing - never had issues with drivers or devices
It simplifies the delivery of applications to remote- users. no matter the device or location. It eliminates the need for a separate VDI solution such as VMware horizon because it does it all
Support is rarely needed but if and when I open a ticket, it is handled in a quick manner. Most support engineers I worked with have been extremely knowledgeable.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are an MSP Provider, we use Parallels Remote Application Server in our own Workload but also provide it to customers. Ranging from small use cases up to 200+ user deployments. The main reason we switched to Parallels Remote Application Server coming from its competitor was its ease of deployment and its security options. Especially when SAML MFA came into the picture we increased our deployments.
  • SAML Integration
  • Customization
  • High Availability
  • We had a bug present for many months before a fix was implemented
  • Better integration with Azure functionality would be a plus
In our company when a customer has an out-of-date Citrix installation we always recommend switching to Parallels Remote Application Server, cheaper in-licensing and cheaper in infrastructure needs. It's also a lot easier to implement and maintain. When using Azure Virtual Desktop we currently don't see the need to augment it with Parallels Remote Application Server.
Our organization does benefit from the ease of use because almost all our technicians are able to deploy the solution and are certainly able to maintain and support it. Little to no formal training is needed for our juniors to get up & running with the workings of the product solution
Overall a good rating, we had some issues with a long-lasting bug but in general, support was very helpful. In some cases, the response times could be a bit better but this might be a result of COVID and workload, all in all, good support with extensive knowledge base documents.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have been using Parallels RAS since the beginning of the Covid Pandemic, and continue to use it to this day. It has an easy-to-use main dashboard on the RAS Server directly and easily allows you to configure any setup you like. Whether this is having multiple gateways, to allow for easy load balancing, RDS, or VDI environments. We use Parallels in an RDS and physical PC setting, and the RDS side works as we'd expect. If I was to say what our primary issue is, it would be to do with the physical PC side. This is because as the PCs do get turned off, the RAS server-client keeps saying that machines need updating as it doesn't like them being offline. As a business, we will be continuing to use Parallels RAS, as we're very happy with the product, after coming from one of their main competitors - Citrix.
  • Management and deployment of devices.
  • Reporting on user/application times.
  • Policies on the application/HTML portal.
  • Prompts to update offline devices (workstations in our case).
  • A direct method of allowing you to disable the HTML portal (instead of a 404 - we added a redirect for anyone requesting the portal).
Parallels RAS is very good for RDS/VDI-based management, and for having multiple gateways. As it allows for easy management of these, as to what is to be used, to put RDS into drain mode, whether you'll be load balancing, or having certain applications run on a particular server - if you're using it outside of remote desktop). As mentioned previously, the Desktop is the biggest problem for us as we expect workstations to be turned off when finished, so it prompts us to update each time the Parallels manager is opened.
We use Parallels with the RDS technology for a service that is always available, and in case they don't have any alternative up. We give everyone that has access to use Parallels this as a default option, and on the times there are other issues internally this will always be available whilst Parallels is available. We do not use the VDI section with Parallels. Most of our users (unless they use a company laptop) have access to remote directly onto their own office machine, this helps them with knowing that everything they use is already set up, etc).
Although we've rarely needed support with the product, when we first purchased Parallels, there was always someone on hand to help walk us through the product, and an in-depth presentation of the product, along with a full trial. Later into being well-established with the product, the few questions we have had have always been promptly responded to by someone that is knowledgeable about our question and resolved the question painlessly.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We publish our ERP systems through RAS to remote users. This includes our branch offices, roaming users, and remote locations. For some of the critical users, we also publish desktop for ease of use to the WAN sales teams as well. Without 2X it was difficult for us to provide ERP connection to the remote users.
  • Remote Application Publish.
  • Local and Remote Printing Support.
  • Application Permission Management.
  • Remote Administration.
  • Folder Redirection.
  • Application Launch Speed.
  • Some reports of ERP running very slow using Parallels Remote Application Server.
In short, we have replaced Citrix with Parallels Remote Application Server. This is because the 2X server is easy to install, deploy, and configure. Application performance is much better than in earlier experiences. Local printing availability is very steady. On top of that server requirements and resources are minimal compared to Citrix. Licensing cost is almost similar to Citrix however, in Citrix we needed two servers - application and RAS.
Our ERP system was legacy (server-client base) and it was almost impossible that remote users can access it on the fly. RAS solution was the only way we can run. We have been using Citrix and Parallels Remote Application Server for many years. Later on, we found to completely migrate to Parallels Remote Application Server as it is much easier to administrate and maintain.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Parallels Remote Application Server has allowed us to implement a flexible and customizable work environment comprised of thin clients, virtual desktops, and individuals working from home. It was relatively easy to set up and is simple to maintain.
  • Virtual Desktop Environments
  • Integration with Thin Clients
  • Easy user/session management via portal
  • Sessions will sometimes suspend and fall into a 'sleep' state where they don't fully disconnect. This leaves users confused as to why they can't actually get on their computers.
  • Cursors on thin clients will often disappear when hovering over different applications.
  • Not all software can be virtualized and utilized in the "published apps" method of implementation. This isn't really Parallel's fault, but it's definitely something to be aware of. Some users may need a full VDI if working from home over just the apps.
Parallels Remote Application Server is excellent for work-at-home environments and virtual environments on-premise. It can also be coupled with MFA methods, so if you're concerned about security it has that baked in as well.
We have been able to deploy Parallels on desktops/laptops and thin clients. The thin client deployment was a little more time-intensive than the simple "install and configure" that it took for the PCs, but that was to be expected. We were able to tie access to the virtual applications to Active Directory permissions, which was also very helpful.
During setup and deployment Parallels staff was very responsive and helpful.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Prior to using Parallels RAS, we were using a competitor product that was very complex and cumbersome when it came to needing to upgrade. We trialed Parallels RAS and were blown away by how easy it was to stand up the product and begin using the features. Employees have been very happy with the performance and ease of use. Upgrades are also very easy with Parallels and only take a fraction of the time of the competitor product to complete.
  • Reliability
  • Ease of Use.
  • Ease of Administration.
  • Availability of release notes.
  • Notification of new releases.
  • SSO on client stops working once the client is upgraded to newer version.
Companies of our size would benefit greatly from Parallels RAS over some more expensive competitor products. The pricing is very reasonable and a wide range of functionality fits companies small and large.
The central console that Parallels RAS provides is very easy to administer. Parallels give you the option of using the web-based console or application-based console. The application console is more robust but with each upgrade, the web-based console is catching up quickly.
We've only had to contact the support team a handful of times but when we have had to contact support we usually receive a response within a few hours. In one incident we found a bug in the HTML5 code and within a month we were given a patch to resolve the issue.
Score 8 out of 10
Vetted Review
Verified User
Review Source
I'm the controller of the company and all the tools are in a cloud system for me to access it from different places (work or home), Parallels is the tool used in the organization that allow me connect to those tools in a secure manner. I normally use parallels clients on my PC but there is also time that I'm able to get information from my phone.
  • Secure connection.
  • Easy to use.
  • Compatibility with difference platforms.
  • Microsoft Surface compatibility with no intel cpu
  • iPhone functionality
  • Scanning features
As of now and for the way I use it, the application has been excellent and worked very well without any scenarios with issues. Part of my duties is to export files from our software to my personal computer, which is great be cause my local drives are MAP in the system and I can bring those easily.
Not aware of it, I'm a simple controller user and not IT.
I have heard that their support is very friendly and help with issues.
Craig Cormier | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We are using Parallels to improve the performance of terminal Services for our users in our office in the United Kingdom, where they connect back to our office here in Massachusetts. Because of the connection between our offices, using normal Remote Desktop proved to be fairly slow for the users. Once we were able to overlay Parallels, they found their performance improved greatly.
  • Allows Mac users to feel like they are working natively.
  • Better usage on tablets or phones for Windows apps.
  • Documentation is good but sometimes confusing.
  • Installing certificates is difficult.
If you have users that require remote access to applications, it's a great alternative to requiring VPN and standard remote desktop application. You can control the users' experience far better, and a user who has a better experience is a happier and more productive user. I also feel a little more secure opening this to the web than I do just a straight remote desktop portal.
It's fairly easy, though I feel the documentation is a bit lacking. They seem to rely more on videos for implementation which are great when you have time to watch videos, but sometimes it's better to just have step by step documentation that you can work with. Aside from that, the basics are pretty intuitive so it's not bad.
Support is pretty quick to respond, and sometimes a sales engineer has gotten on the phone with us to make sure we were getting the best of our experience.
  • Online training
Solid, a little complicated to set up for some things, but once it's going it is excellent.
Can handle single instance or multiple instances and redundancies.
Yes
No issues.
Score 8 out of 10
Vetted Review
Reseller
Review Source
We use Parallels Remote Application Server (RAS) to remotely use customers' Production Management System that is specially made for the plastics industry. That program is very heavy, almost impossible to use over a VPN connection. And very fragile on network breakage/errors. When using RAS the program stays on the server, and only screen is mirrored to the users computer. No network issues when local network is only used. If users connect to RAS breaks, the job continues where it left off when the connection gets back. RAS is pretty good for this environment, users like to use two screens on the RAS web version, but now we have to satisfy the one screen with tabs. RAS makes it also possible to use PMS on phones and tablets.
  • Mirror the heavy program to remote users screen
  • Works also on phones and tablets
  • Customer like to use at least two screens simultaneously on the RAS web version
When you need to mirror heavy programs over slow networks.
Programs that won't work on phones or tablets, but through server they would work.
Heavy program that is very fragile on network issues delivered over slow network to remote locations.
Some things work great and some don't.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have coded in-house applications to gather real-time information about our manufacturing process that is hosted on parallels RAS servers and accessed from the parallels client for windows, IOS, and android. We are predominantly a Citrix environment, but I shifted a third of our licensing off Citrix to Parallels mainly due to the cheaper cost of parallels licensing. Parallels are much faster from launch to load for our end users, easily by a factor of 3-4X versus our XenApp servers. Typically most endpoints using parallels are for data entry (either manual entry or tied in with USB/network data points), product labeling to direct thermal printers (USB mainly) or warehousing use (paired with Bluetooth scanners for counting finished products).
  • Very easy from an administrative perspective to setup a gateway / load balancing.
  • Extremely fast connection speeds for launching published applications.
  • Flexible security for deploying MFA to targeted users. On competitor's software, it is an on or off setting that applies globally.
  • The client UI for launching apps could use an overhaul, a tabbed approach with favorites or recently used applications would be better than a listing of all published applications.
  • GPO option to lockdown the client interface so that settings are persistent from an administrative perspective.
Standing up a Parallels environment is so incredibly simple compared to other remote desktop solutions I have used over the years. The fact that the gateway is so easy to configure and deploy is a great selling point. Also, love the fact that the licensing model is per concurrent user which makes it very competitive with the other players in the space. In a few years when the rest of my Citrix licensing expires, I will likely migrate the rest of our environment to Parallels and not look back!
We typically didn't use virtual desktops before introducing RAS, but it was an easy adoption for us to move some of the manufacturing floor-level applications from published apps to a single virtual desktop deployed at parallels stations throughout the facility. Absolutely no issues with our end users in this approach and this includes many users who are not particularly computer savvy.
I've used support a few times, they are quick to answer and get hands-on into the actual configuration and when needed have escalated and followed up on support questions that could not be answered without further log collection and analysis.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are in the process of moving users to Parallels in order to replace our VPN. With Parallels we can control what the users have access to better than we could with our VPN or remote gateway. We liked it due to the ability to publish specific applications for users that don't have an assigned computer. This enables them to still be able to remote in as needed.
  • Remote application publishing.
  • Easy to install client app.
  • Remote desktop works surprisingly well.
  • Customer Service is responsive
  • Remote server install a little complicated.
  • Getting remote drives to work is a chore.
  • Setting up remote applications can be complicated.
  • MFA implementation
Parallels is good for when you need to have a one-stop place for your people to remote into company resources no matter the platform they are using. It's not so good if you have special use cases as it doesn't usually fit in those particular instances. Application publishing is where parallels really shines. Being able to integrate it with Active Directory so all you need to do is assign the user to an application security group and it shows up in their Parallels dashboard.
The best use we have had was with application publishing
Every dealing that I have had with customer service has been a positive experience.
Alexander Ivanov | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
We use the Remote Application Server for deploying workspaces for our staff. All terminal software is automated by RAS. The greatest thing is very simple deploying of new software for users and powerful security settings
  • Security
  • Simple
  • Powerful
  • Crossplatform
  • Software deployment
  • Desktop virtualization
  • Easy administration
We often add new software for our company's work and share access to it. This program allows us to do it quickly thanks to flexible configuration and intuitive simple logic of work. And the farm scaling function gives us the opportunity to unload resources
Yes, our organization actively uses VDI. This helps us in the orchestration of applications for employees and reduces hardware costs.
Very fast and professional support
Score 5 out of 10
Vetted Review
Verified User
Review Source
The goal with Parallels Remote Application Server was to make a few specific Windows applications available remotely and in emergencies while a user's computer was being repaired or replaced. We were drawn to it because of how happy we were with their desktop offerings.
  • Remote access
  • Intuitive
  • Affordable
  • Complex
  • Does not play nicely on all cloud platforms
  • Difficult to maintain
This product would be better suited for medium to large size organizations with the infrastructure and I.T. staff needed to properly install and maintain it. It is also better suited to organizations wishing to offer more than just a couple of applications. Smaller organizations with limited cloud operations and staffing should seek out other solutions.
While Parallels did technically deliver for the end-user, it did not deliver for the I.T. department tasked with managing the system. The user's interface was very well done, but only after a significant effort by the I.T. department to make that happen.
While the sales team talked big during the demo, trial, and initial days of our installation, they totally disappeared by the time I paid the bill. Tech Support was unable to provide the technical support level that the sales team led me to believe I would get. No one reached out about the renewal or to check in about our experience.
Score 8 out of 10
Vetted Review
Verified User
Review Source
- We used Parallels to run applications/software for MAC users through AppsAnyWhere. - Also, parallels were used to access Desktops in our University’s labs. - One of the main problems that we faced was adding new Desktops. It caused to get all the other available Desktops/labs on AppsAnywhere to be down.
  • Giving access to different Applications and software
  • Giving access to Labs PCs/Desktops
  • Running windows on MAC
  • The connection is sometimes slow and even disappears
  • Sometimes unable to connect to some remote desktops
Allowing access to different windows Applications and software via individual devices from a shared server. And provide secure access to labs outside the campus for the students’ use. Through the pandemic, the students in our University were able to access all the needed software without the need to come on Campus. Also, some dedicated Desktops were used for Researches to complete their thesis.
Yes. We added all our general labs’ desktops to parallels remote applications. And instructors were able to conduct their classes online by allowing the students to access the labs. Also, we grant access to dedicated Pcs using Parallels remote desktops to be used by Master students and Researchers to finish their work remotely.
The support team is available to give the needed help whenever it is required.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have a finance Application which requires a remote desktop connection from different branch offices. We have replaced expensive Citrix with Parallels and saved money
  • Application Access
  • Remote Desktop access
  • File/Print on local machine and print
  • Hard to navigate admin access console.
Parallels Remote access server gives flexibility to work from home particularly during Covid-19 pandamic.
Yes, We have benefited from moving citrix to Parallels
Support is excellent and got immediate response to the issues.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We currently have all of our remote work running via Parallels Remote Application Server with multiple servers across our group internationally. This provides a great and easily manageable infrastructure with a versatile and reliable architecture that allows you to manage both users and devices connected to your network. It supports various forms of two-factor authentication. In our case, we use the Google authenticator as it also ties in with other services we use. It also allows us to set up redundant servers and have the ability to load balance on a per session basis. So that if we need to shut one of the production servers down for maintenance, it is easy to do so as it will push the sessions towards the other server.
  • Useability
  • Configuration
  • Administration
  • End-user setup
  • Support
  • Updating your server farm can be difficult
  • Unable to push pre-defined config files
This package is well suited for anywhere where a remote desktop is required for multiple users. It offers a great alternative to the bigger, more used Citrix while all being a well-contained package of services. It is vastly scalable with ease; all you have to do is install the services on a server and join it to the server farm. If you only need RDP for one or two users, it is not worth installing. Or if you are just trying to offer a gateway.
The Parallels Remote Application Server console is very simple to use. For example, it provides sections, the connection section where you can manage 2FA, publishing where you can set up the applications or desktops that are published and set availability by users and or groups to ensure the right people get the right applications. For example, we have two teams of people, both of which connect to two different Parallels Remote Application Server as each team use a different subset of apps, but at the same time, on the off chance that someone might need to access these apps, they can do. Another thing we do is if an external company is supporting a piece of software, we have them set up with Parallels Remote Application Server access to just the server they maintain. Which is then forced to use 2FA, but we can also revoke access easily and at any time.
With Parallels Remote Application Server, the support could be better. Whenever you have an issue, they run through the same set of pre-tests, most if not all of which you have carried out prior to calling, but they insist they perform those first. Time-wise, they are quite good at getting back to you within a short space of time, but they have a terrible habit of just remoting in and fixing it instead of explaining what they have done or what was the cause.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our company develops software with C# for Windows. With Parallels Remote Application Server, we can publish our Windows client to our customers. Our customers have a cloud-like experience. The customer has a link on their desktop (Windows or Mac) and can start our program. The program starts on a server in the cloud, but the customer sees it on their computer. This is a great solution for us because we are working on transitioning to web-based, but we are not there yet. Customers want the cloud, so we provide it with this solution.
  • Replacing the old RemoteApp idea
  • Everything can be on one server, so no need for an extra domain controller
  • Branding the software with your own company style
  • Some site-to-site functionality, so the server can connect directly with the company
  • Protection on the RDP, HTTPS ports, with blocking IP on multiple wrong logins
If you are looking for RemoteApp, RDSH, VDI replacement with an all-in-one solution, this is a great option. Cloud, hybrid, or just on premise-based, it is all possible.

I don't have a less appropriate scenario.
I never used the support. The software is that straightforward.
Ryan Snelson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
We use Parallels Remote Application Server in multiple ways. The first use is for our remote works, allowing them to secure access to our networks with little fuss. The biggest things for us are the ease of security and also the ease of access. It feels like a great combination of secure but simple. Sometimes simpler is better!
  • Simple RDP / Application access
  • Setup is a breeze compared to competitors
  • Simple layout for management
  • In constant development
  • I feel it could give more options in the Parallels Remote Application Server client around connection settings
  • Personally not a fan of the default settings applied to some settings
  • Parallels Remote Application Server tenant broker could be better sign posted
For simple RDS - Remote working style desktop as a service is great at managing users and desktops they are accessing. It's also great for single application deployment, and especially for us, a managed service provider is great for spinning up and down VMs as the load increases and decreases based on load! This is by far one of its best features.
I believe the ease of use is such a massive bonus of the product. It means that the support and install overhead is minimal compared to other options. We as a business benefit massively from this as it allows us to spend more time doing other things as well, and the product helps us work more efficiently.
So Parallels Remote Application Server is designed in such a clever way that you don't need too much support. On the two occasions we have been in touch with support, they have been quick to respond with solid information. Not just sending over a KB article and saying work it out on your own. They want to learn the system so they can help you benefit from the product fully.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our organization develops software that got published to different customers that we have, at the moment 105 customers. Parallels give the option to publish only our software to the users and make the secure connection avoiding users getting into the server and messing with configuration. It allows our tool to be multi-platform since parallels are compatible with most of the OS and devices in the market.
  • Balancing connection.
  • Security on the system.
  • Multi platform
  • Printing and scanning
  • Windows hidden
  • Windows font size
Due to our experience, we only have good things to say in regards to parallels. This is used for cloud VM servers as well as normal windows operating systems such as Windows 7 or 10. The application works better if you are under a domain system, we had some issues with connecting to systems where these are in a workgroup.
Great tool. Friendly to use Secure application Multiplatform
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are an organisation with a central server system and 12 locations with about 110 users connecting via Parallels Remote Application Server (formerly "2x" when we started in 2005) over permanent VPN/IPSEC connections. Corona led to regular home office use, which Parallels Remote Application Server provided onboard via HTML5 (instant usability, no installation necessary). Our firewall provides an SSL-VPN-Client so that the Parallels-Client can be used in non-business environments, too. We also use the OpenVPN Connect client with an SSL-VPN-Configuration file provided by our firewall.
  • Parallels Remote Application Server provides access and published applications to specified users or groups via Active Directory user or group privileges
  • Parallels Remote Application Server provides on the fly remote access via HTML5-Gateway
  • Parallels Remote Application Server provides remote printing service to local printers
  • Although better since v18 connecting to local resources (e.g., HDDs and similar) could be faster.
  • As far as we know, HTML5 access cannot be limited to certain users or user groups. Anyone who knows how it works can use this access as long as they have user privileges for our system. It would be nice to be able to configure user privileges for the feature.
Parallels Remote Application Server works for us in the before-mentioned settings. We don't have enough other experience to say where else it might or might not work well.
We have been using Parallels Remote Application Server since 2005. We have migrated our setup over several server generations with little effort. The original setup has not much changed since. We have benefited from the ease of use.
For one thing, there is hardly any need for support. The KB is extensive, and a help desk can be reached as well.
Score 9 out of 10
Vetted Review
Verified User
Review Source
It's a good product to use the Applications that are compatible with the Mac os X Platform and we have extensively used it during Pandemic especially provisioning programs like Rhino and ArcGIS and many other applications.
  • Great Flexiblity
  • Serving other Platfrom Centrally
  • Easy Management especially in Campus and from Off-Campus ever after Pandemic as we manage classroom and Lab spaces to maintain social distancing,
  • Faster Acceablity
  • Less Bandwidth Connection usage
  • maintaining constant sandbox connection for longer periods (sometimes it will time out earlier than specified and students loos the connectivity to the server)
Great Product to use for centrally hosted applications to serve multiple platforms we greatly used it during Pandemic and this gave us greater flexibility to go on online mode at the start of the pandemic. and still using even after Face 2 Face conversion to access the lab computers remotely to maintain the social distancing.
as described earlier, we have put it to great use during Pandemic and this gave us a quick turn around of online access to our students during pandemic
was Good, as mostly our backend systems team dealt with Parallels Enigineers.
Score 10 out of 10
Vetted Review
Reseller
Review Source
We, use Parallel RAS for WFH, VDI deployment for our own and Clients from different industries. Publishing Desktop, Seamlessly Applications. Both with their in-house datacenters. AWS and M365 give people access to all the apps they use for work — web, virtual, mobile, from one easy-to-use portal on any of their devices, from wherever they need to work. And because the entire workspace is centralized, IT can see everything that's going on and have a simple way to manage and control it all. Parallel RAS allows us to publish current applications and publish legacy applications securely.
  • Publish applications
  • Manage RDS and VDI in single console
  • Supports legacy servers like windows 2013R2 Etc.
  • Support for GPU
  • Better control of printers
Any company is looking for a reasonably priced solution for Work from Home. Easy to set up, the key can be up and running within an hour. Parallel RAS support simple single servers solution and Large scale environments.
Works extremely fast. Automatic and simply updates, never have to worry whether your have new or legacy applications. Fast, Smooth, and Secured
Herbert Burt | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
TSG Networks is a Value-Added Managed Service Provider which has been serving the San Francisco Bay Area for over 40 years. During that time, we have supported our clients by offering many different Remote Access options. There are some good options available today, however, the only one that offers seamless connectivity, with ease of use, at a reasonable price point is Parallels Remote Application Server. Being able to offer a product that offers "Best of Class" technical support is also a priority when you need it. These last two years have been trying for organizations of all sizes. Having this easy-to-use remote access offering has let our clients concentrate on their businesses's not their technology. Going forward many of these same businesses have decided to alter the culture of how their staff works by allowing them to continue to work remotely part-time and some even full-time. This would not have been possible without a way for employees to easily and securely access their company data. Thank You Parallels Remote Application Server for providing a product that makes TSG Networks look like a "Hero" to our clients.
  • Securely access sensitive company data.
  • Ease of use means less user training and support.
  • Though rarely needed having support at your fingertips is essential.
  • Getting SSL certificates is a bit cumbersome.
Some of our clients have staff nationwide that work full time from home. With Parallels Remote Application Server, they can securely and efficiently all collaborate on projects. Even clients that have offices worldwide express their satisfaction with how well they work remotely. Whether it's 9:00 am in California or 9:00 am in New York or 9:00 am in Cambodia, the staff is conducting business and being profitable.
The company quite aptly describes this product as an all-in-one virtual desktop infrastructure (VDI) solution that delivers applications and virtual desktops to any device, anytime, anywhere! That has been our experience.
In those few instances where there are issues, we can always feel confident that we can get them resolved quickly. With both online and voice support options, their technical staff is readily available and fully knowledgeable. If the problem is theirs they own it, if not they help to guide us to the proper support.
Rob Booth | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
At the start of the pandemic, we needed a quick, secure solution to get our workforce working from home. Using a combination of published desktop machines and Terminal server we were able to quickly bring users online as if they were sitting in the office without opening themselves up to messy VPN setups.
  • Easy to use
  • 2 factor integration
  • Detailed Logging
  • Increased 2 factor integration
  • Easier updates for end users
  • better 3rd party browser support within reporting
Parallels are the ideal product for a flexible workplace where users can come into the office or log on from home. It's useful in an environment where users use both their own machines and terminal server due to the ability to publish both terminal servers and user remote machines. It works great for us in the financial sector where security is paramount.
The reason we chose parallels was the ability to simplify the delivery of virtual desktops and physical hardware across the organization. We also hope soon to be able to expand our systems into a scalable cloud-based VDI environment to cover us for major DR events. Again this will not be visible to the user where they are logging in from. The idea is to be as seamless and flexible as possible and parallels allow this.
The few times we have had to contact Parallels support they have been excellent in helping to troubleshoot issues responding to and resolving tickets accurately and efficiently. Parallels provide comprehensive information about upcoming software updates and upgrades and will listen to feedback in the form of feature requests.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Parallels RAS not just for the publication of desktops to users, but for our in-house ERP app. RAS is the only remote access solution that we've used that has the customization options needed to publish this app successfully. It has plentiful, easily configurable, and granular options for each app published.
  • Security
  • Very easy to install, configure and use
  • Plenty of options to publish apps (client, HTML5, mobile apps etc.)
  • Frequent updates
  • Great support team
  • Third party integrations (e.g. Google Authenticator)
  • Public SSL Certs need to be wrapped which can be a faff (over complicated task) if you're not used to such things.
  • Make it easy to differentiate between local and remote users for licensing purposes.
  • Bring back per-user exclusions on Deepnet DualShield integration!
Parallels Remote Application Server makes publishing almost any LAN-based app to almost any device very easy. We've used it since it was "2X" and I can't think of any scenario in recent years that we've not been able to use it for any of our remote access requirements.
The console has made the IT team much more productive when deploying and monitoring published apps.

Gone are the days of trying to work out the logic of managing remote apps via Windows Server 2012+ Manager.

Granular console permissions help with security and mean that more members of the IT team can contribute in supporting the app and end users.
Support queries have always been answered quickly and accurately.

The knowledgebase is also very comprehensive, covering each module and installation in detail.