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Microsoft Parature (Discontinued)

Microsoft Parature (Discontinued)

Overview

What is Microsoft Parature (Discontinued)?

Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels, including email, the web, chat or social media. The company was acquired by Microsoft in January 2014 and reached EOL in…

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Recent Reviews

Decent but not great.

7 out of 10
August 23, 2014
Incentivized
Parature was used as a sole system of record for all our customer support cases, reviews, and feature requests. We used Parature to build …
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Parature - meh!

1 out of 10
August 06, 2014
Incentivized
I was using Parature when I was working at Blackboard Inc. The product was used as a CRM for our internal use and then was being used as a …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is Microsoft Parature (Discontinued)?

Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels, including email, the web, chat or social media. The company was acquired by Microsoft in January 2014 and reached EOL in 2017. Former users are…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

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Unavailable
What is Spiceworks Help Desk?

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and…

What is Salesforce Service Cloud?

Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

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Product Details

What is Microsoft Parature (Discontinued)?

Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels, including email, the web, chat or social media. The company was acquired by Microsoft in January 2014 and reached EOL in 2017. Former users are encouraged to migrate to Microsoft Dynamics 365 Customer Service.

Microsoft Parature (Discontinued) Competitors

Microsoft Parature (Discontinued) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(13)

Attribute Ratings

Reviews

(1-10 of 10)
Companies can't remove reviews or game the system. Here's why
Rusty Wilson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The single element of Parature I've not seen in any other system of this kind is the Download Module. You can post files in the open, or protect them by any number of entitlement methods. The solution is also appealing to those who don't want to manage the back-end/IT needs as it is a hosted solution and has proven to be very reliable.
Brendon Newell | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Parature earns a "7" on my rating scale because it fits the bill for a ticketing solution. While it is not the most powerful utility I have come across, it is fairly user friendly and gets the job done. There is quite a bit of room for customizing the interface, but it comes with a learning curve. A score of "7" reflects what I would tell anyone who is looking for feedback on this application; it's better than a majority of the market share, but still has room to grow!
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The service works well for us because our client base is fairly computer / network savvy. The issues they run into are fairly similar across the board so a knowledge base is ideal. It may not work as well for situations of a mission critical nature. Also, our user base is a close knit group that is very interested in each other's success. We are releasing new products on an annual basis as opposed to constant change.

One feature of the product that has worked very well is the ticketing system. Leadership can watch the ticket flow and user experience. We can coach the team on the most effective way to handle different situations and learn from issues that arise.
Jamaal Johnson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
If the product is user friendly, and is able to provide a great experience for the customer, then Parature would be a great choice. The tracking piece of Parature allows reports to be run and downloaded in . CSV or MS Excel format very easily for any organization. I don't know a place that it would not work for any organization.
Score 3 out of 10
Vetted Review
Verified User
Incentivized
If you don't need robust do-it-yourself reporting and if you are running a customer service organization that only works one incident at a time, Parature might be a suitable solution for you. If you're a busy office handling multiple issues at a time and if you want real time information about team performance at your fingertips, there are likely better solutions that integrate with sales, marketing, and finance.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Parature is meant for users with moderate to advanced technological expertise. A situation where it may not be appropriate (but will still get the job done) is for simple question-answer services or for teams that require simpler or minimalist, straightforward interfaces. Parature would be wasted on low traffic clientele. It is meant to handle high volumes of inquires that require organization for efficient solutions. It can handle as much volume that can be thrown at it, meaning it will be a reliable service if 10k+ inquiries come in per week.

Questions to ask when selecting a ticketing service would be:
- What is the volume of inquiries for this project? High or low?
- How proficient is the team in digital organization?
- Would the team prefer a simpler interface?
- How many seats are needed for the team to function correctly?
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