Skip to main content
TrustRadius
Microsoft Parature (Discontinued)

Microsoft Parature (Discontinued)

Overview

What is Microsoft Parature (Discontinued)?

Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels, including email, the web, chat or social media. The company was acquired by Microsoft in January 2014 and reached EOL in…

Read more
Recent Reviews

Decent but not great.

7 out of 10
August 23, 2014
Incentivized
Parature was used as a sole system of record for all our customer support cases, reviews, and feature requests. We used Parature to build …
Continue reading

Parature - meh!

1 out of 10
August 06, 2014
Incentivized
I was using Parature when I was working at Blackboard Inc. The product was used as a CRM for our internal use and then was being used as a …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Microsoft Parature (Discontinued)?

Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels, including email, the web, chat or social media. The company was acquired by Microsoft in January 2014 and reached EOL in 2017. Former users are…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

Alternatives Pricing

N/A
Unavailable
What is Spiceworks Help Desk?

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and…

What is Salesforce Service Cloud?

Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

Return to navigation

Product Details

What is Microsoft Parature (Discontinued)?

Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels, including email, the web, chat or social media. The company was acquired by Microsoft in January 2014 and reached EOL in 2017. Former users are encouraged to migrate to Microsoft Dynamics 365 Customer Service.

Microsoft Parature (Discontinued) Competitors

Microsoft Parature (Discontinued) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(13)

Attribute Ratings

Reviews

(1-10 of 10)
Companies can't remove reviews or game the system. Here's why
Rusty Wilson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We will very likely renew Parature for the fifth consecutive year; however, unlike the prior 4 years, we will review competitors this time and the market has changed and new options are available. Zendesk has come a very long way in the last 4 years and presents a possible alternative. Parature is still the only solution I'm aware of with an easy to use Download Module and this alone may be the deciding factor.
Brendon Newell | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I would match my likelyhood of renewing the use of Parature to my produce review. While I am not currently in a position to request the use of this ticketing tool, I would continue to suggest it to others. If I were to start working for another company without a ticketing CRM, I would place Parature fairly high on my list of contenders!
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The self help portal has proven to be a winner with our client base. It took time to make it as usable as it has become. We would not want to start over with a new solution. We also feel the pricing structure is fair. There really is no compelling reason to consider alternatives.
August 06, 2014

Parature - meh!

Score 1 out of 10
Vetted Review
Verified User
Incentivized
It needs a lot of work and I feel that it is so unpolished and for a company like Blackboard you would think they would have spent more time investigating all possible scenarios.
Score 3 out of 10
Vetted Review
Verified User
Incentivized
We left Parature for Salesforce Service Cloud. While Parature was functional, as our business matured we needed better support, more stability, and a lot more features. In addition, it integrated with our sales, marketing, and finance department, allowing us to all use a single solution and be able to share information across departments.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Parature service is provided by our client and we have adapted our ticket income to the versatility of this service to the point where reversing or undoing the current processes would be an endeavor and greater investment than simply renewing the service. It's a reliable service that rarely has any technical issues, but when an error occurs the support and development teams are usually already investigating the cause and have it addressed immediately. With such a great working service, there's little reason not to renew.
Return to navigation