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Microsoft Parature (Discontinued)

Microsoft Parature (Discontinued)

Overview

What is Microsoft Parature (Discontinued)?

Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels, including email, the web, chat or social media. The company was acquired by Microsoft in January 2014 and reached EOL in…

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Recent Reviews

Decent but not great.

7 out of 10
August 23, 2014
Incentivized
Parature was used as a sole system of record for all our customer support cases, reviews, and feature requests. We used Parature to build …
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Parature - meh!

1 out of 10
August 06, 2014
Incentivized
I was using Parature when I was working at Blackboard Inc. The product was used as a CRM for our internal use and then was being used as a …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Microsoft Parature (Discontinued)

Microsoft Parature (Discontinued)

N/A
Unavailable

What is Microsoft Parature (Discontinued)?

Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels, including email, the web, chat or social media. The company was acquired by Microsoft in January 2014 and reached EOL in 2017. Former users are…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

Alternatives Pricing

Spiceworks Help Desk

Spiceworks Help Desk

N/A
Unavailable
What is Spiceworks Help Desk?

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and…

Salesforce Service Cloud

Salesforce Service Cloud

$25
per month
What is Salesforce Service Cloud?

Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

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Product Details

What is Microsoft Parature (Discontinued)?

Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels, including email, the web, chat or social media. The company was acquired by Microsoft in January 2014 and reached EOL in 2017. Former users are encouraged to migrate to Microsoft Dynamics 365 Customer Service.

Microsoft Parature (Discontinued) Competitors

Microsoft Parature (Discontinued) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(13)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
August 06, 2014

Parature - meh!

Verified User
Account Manager in Professional Services
E-Learning Company, 501-1000 employees
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
I was using Parature when I was working at Blackboard Inc. The product was used as a CRM for our internal use and then was being used as a tracking/ ticketing system for our external clients. It was used only across Student Services and it addressed the problem of keeping track of of tickets and issues.
Pros and Cons
  • It has a lot of in depth features. They are almost to many of them.
  • The product is not user friendly at all. This needs to be worked out if Parature is going to make its mark on the industry.
  • The tickets system is sloppy at times and seems to have a mind of its own.
  • The custom version that was created for Blackboard was so up and down it was very frustrating
  • The back end of Parature is very complex
  • I believe with some major work the product could be great.
Likelihood to Recommend
Make the product more user friendly and stop trying to provide every feature. Just focus on what you are good at and not cram so many things into it.
Return on Investment
  • Tickets seemed to disappear in the data base.
  • The back end dynamics of the program as far as programming were so complex it was hard for our programmers to diagnose
  • There was no training offered and when you had to call in for support it took days or weeks to get a response.
Alternatives Considered
Salesforce is so much more intuitive and the layout is so much better. I never had any training nor did I need it with SF and with Parature it was a constant battle to understand its issues. I don't like to feel I have to resort to a manual every time I use the product.
Likelihood to Renew
1
It needs a lot of work and I feel that it is so unpolished and for a company like Blackboard you would think they would have spent more time investigating all possible scenarios.
Premium Support
Yes
We did but never saw a difference between normal support compared to premium.
Support Rating
1
Nothing ever seemed to get resolved.
Exceptional Examples of Microsoft Parature (Discontinued) Support
nope
Difficult Tasks
  • Every functions was a struggle
  • Custom reports were by far the most irritating
  • The usability was difficult to handle.
  • Logging in and that could be a struggle sometimes
  • There was no cross functionality to be able to switch from window to window
  • The reports were always hit or miss if things were going to time out or not
Mobile Interface Availability and Impressions
Yes, but I don't use it
Usability
1
Just try it for your self
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