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PatientPop

PatientPop

Overview

What is PatientPop?

PatientPop in Santa Monica offers a medical office growth management platform, featuring patient management features (scheduling, appointment reminders, and patient satisfaction data collection), marketing automation and web presence, and other growth oriented features.

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Recent Reviews

TrustRadius Insights

Users have found PatientPop to be a valuable tool for managing their websites and improving their online presence. By utilizing the …
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Reviewer Pros & Cons

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Pricing

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Foundation

$700.00

Cloud
per month

Plus

$850.00

Cloud
per month

Pro

$900.00

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is PatientPop?

PatientPop Video

full video for Then vs. Now

PatientPop Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(7)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found PatientPop to be a valuable tool for managing their websites and improving their online presence. By utilizing the features and suggestions provided by PatientPop, users have been able to attract new patients and increase the flow of patients in their offices. The platform offers webinars and guidance on implementing effective marketing strategies, helping users grow their businesses.

While many users have reported positive experiences with PatientPop, there have been some challenges encountered. Some users have faced difficulties with the multiple provider feature, as well as issues regarding SEO tracking and online scheduling. Despite an increase in potential new patients reaching out, conversion has been a struggle for some users due to insurance acceptance and unclear online scheduling systems.

The website redesign process has been described as messy by some users, with pages and images being left out without any notification. However, despite these challenges, users still subscribe to PatientPop in order to optimize their web presence and increase web traffic.

There have been mixed experiences with the sales and onboarding teams, with some users expressing dissatisfaction with the communication and follow-through. Additionally, there have been complaints about the limited SEO and reputation management services offered by PatientPop. Users have also faced difficulties when trying to cancel their subscriptions or dealing with unauthorized charges on their credit cards.

Some users have raised concerns about the website design and lack of support from PatientPop. Getting access to support and obtaining a copy of the contract has also proven challenging for some users. Furthermore, inclusion of a non-working Google number has caused confusion for customers and the owner of that number.

Overall, the experience with PatientPop varies among users. While some are satisfied with the service and support provided, others feel dissatisfied due to various issues encountered during their usage of the platform.

Attribute Ratings

Reviews

(1-7 of 7)
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Score 1 out of 10
Vetted Review
Verified User
  • Empty promises.
  • Not sending invoices of copy of contracts.
  • Fraudulently charging credit card account for a random amount.
  • Aggressive sales personnel.
  • Undermines the healthcare field in their cheap commercials online.
  • Should conduct business appropriately.
  • Should provide copy of contracts and invoices.
  • Should notify subscribes of when their credit cards are being billed.
  • Lack of respect for the healthcare professionals in their commercials.
June 19, 2018

PatientPop eh

Dominique Marisie | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Simple web design
  • Appointment request dashboard is easy to use
  • Support team does what they can or will explain why something cannot be fixed
  • The onboarding/implementation managers seem to just be the middleman between customers and the support team which means issues take longer to be solved or sometimes are just "lost in translation" altogether. We have just been contacting the support team directly to get issues solved.
  • PatientPop should look into becoming legally approved to sync with medical programs (for us it would be ChiroTouch). This would make the online scheduling easier to use and more accurate.
  • PatientPop should find a way to filter out new patients only looking for someone that takes their insurance.
March 09, 2018

Big Bang for the Buck

Ann Gannon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Regular assistance with our website.
  • Regular assistance with online marketing strategies.
  • Recommendations for increased marketing visibility.
  • Better tracking of new clients via the dashboard without using the whisper as we take PatientPop phone calls.
  • Ability to have more fields in the appointment request module be required.
  • Less expensive annual fee.
Dr Kambiz Silani | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Booking online appointments through our website or directly through yelp
  • Elegant, organized website
  • Send patient reminders
  • Increase Ranking SEO to 1st page of Google
  • Handles patient online reviews
  • Looking forward to link with our EHR system, they currently integrate with some companies though
  • Google calendar integration
  • Improve SEO ranking on Siri and Amazon’s Alexa
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