Skip to main content
TrustRadius
Paychex Flex

Paychex Flex

Overview

What is Paychex Flex?

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

Read more
Recent Reviews

Good and Bad

7 out of 10
October 09, 2023
Incentivized
We use Paychex Flex as the only source of payroll processing for two divisions of our organization. We have tried to implement the PTO …
Continue reading

Paychex Flex Review

2 out of 10
October 08, 2023
Incentivized
We use Paychex Flex as our sole HRIS system for the company. We currently have a very aggressive merger and acquisition strategy, so I am …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 33 features
  • Direct deposit files (270)
    9.3
    93%
  • Update personal information (239)
    9.0
    90%
  • Pay calculation (271)
    9.0
    90%
  • View and generate pay and benefit information (228)
    8.6
    86%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

Paychex Flex Review: One Users Payroll Management Story
02:26
Return to navigation

Pricing

View all pricing

Paychex Go

$59

Cloud
per month/+$4 per employee

Paychex Flex Service

Contact sales team

Cloud

Paychex Flex Enterprise

Contact sales team

Cloud

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

6.7
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.5
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

7.8
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

6.1
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8
Avg 8.0

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.5
Avg 7.7
Return to navigation

Product Details

What is Paychex Flex?

Paychex Flex® is an HR solution boasting simplicity, with technology that grows and changes with the user's business. Paychex combines business solutions and dedicated support, to help users:

•Hire, pay, manage, and retain employees

•Get experienced support as needed with a 24/7/365 U.S.-based, live support team

•Stay ahead of changing laws and regulations with Paychex compliance experts

•Access information on the go with the Paychex Flex Mobile App and Paychex Voice Assist

Talent Management: Recruit, retain, and develop top talent from a single HR platform and streamline the hiring and onboarding process.

Workforce Management: Improve employee efficiency and productivity with workforce management resources.

Payroll and Financial Support: Pay employees and manage taxes, and expenses.

Employee Benefits: Attract and retain top talent by offering valued employee benefits while simplifying plan administration.

PEO and HR Outsourcing: Support the business throughout the entire employee lifecycle with comprehensive HR outsourcing solutions.

Employee Experience: Save time and improve accuracy by giving employees access to self-service HR, training, and financial tools.

Integrations: Automatically connect and share data between software and Paychex Flex.

Choose the right level of technology and support for the business now — while keeping the ability to grow as needs change.

Paychex Flex Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information

Asset Management Features

  • Supported: Tracking of all physical assets

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Retirement- Single Record
  • Supported: FSA
  • Supported: Health Insurance, COBRA
  • Supported: Mobile App

Paychex Flex Screenshots

Screenshot of Screenshot of Screenshot of

Paychex Flex Video

Paychex Flex Demo

Paychex Flex Integrations

Paychex Flex Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

ADP Streamline Payroll, Enterprise eTIME, by ADP, and ADP Vantage HCM are common alternatives for Paychex Flex.

Reviewers rate Company Website Posting and Notifications and Alerts highest, with a score of 9.7.

The most common users of Paychex Flex are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(550)

Attribute Ratings

Reviews

(1-25 of 299)
Companies can't remove reviews or game the system. Here's why
November 29, 2023

Got Paycheck Flex?

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Simple to the point all organized in one location.
  • For the most part very reliable.
  • 1 touch and you are in your folio and you can make changes to suit your needs.
  • The clock in area needs some help when you punch in or out at times it doesn't take, which is frustrating.
  • Would be nice to have better access to clock in and out from home, I realize this is a program that is managed by the company that I work for.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Simple entry of employees' hours
  • Keeps track of PTO
  • Easy to modify profiles of current employees and to change employment status
  • Salaried employees' salaries take a few clicks to enter. It shouldn't be that hard. The system does know their salaries but it should populate automatically in the box.
  • I always change the check date so I am not charged a rush fee. I have to do this before I start. It should not be so strict. Also the default should not be one day and apparently this can't be changed. So I have to remember to do it manually every time.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Paychex Flex makes providing W2's to staff a breeze.
  • Paychex Flex provides a variety of HR management products to reference
  • Paychex Flex makes it really easy for staff members to access their paystubs and updae their profile information, such as their direct deposit information.
  • When it comes to audit reports, Paychex Flex could improve on helping clients locate the correct reports for audit purposes more easily
  • When a client receives a discount, it would be helpful if the discount were automatically provided each year, or if the Paychex rep proactively reached out to the client first, versus the client having to call and request that the discount continue.
  • It would be helpful if the invoice was emailed to the client versus the client logging in to access invoices.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Remit federal and state payroll taxes. I no longer have to do this.
  • Provide detailed information to employees regarding their own pay information. Employees have access through a portal.
  • Remit retirement contributions to retirement plan administrator
  • Their ad hoc reporting tool is difficult to use. I don't find it to be very intuitive. The few times I have used it I have had to contract someone for help.
  • I was not satisfied with the training I received in using the software. It took a while to figure out how to do things.
  • I get the impression that my client representative has too many people to support.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Regular updating on new requirements for our state
  • Check in's to make sure the user interface is friendly
  • Quick Response times in most cases
  • Employees do a good job of educating us on use of platform
  • In the past we have lost two account representatives and not been informed in advance that they were leaving. In both cases, we didn't find out the rep was no longer working our cases until after emails had been unanswered for days.
  • would be ideal if email could be sent as a group email to each admin at our company instead of one email per person. Makes it difficult to know who received which email and who didn't.
October 09, 2023

Disappointed

Score 1 out of 10
Vetted Review
Verified User
Incentivized
  • The 401K plan has provided good option and clear cut management of this option.
  • Health care management and follow-up with heath care providers
  • Payroll deduction accuracy and monitoring.
October 09, 2023

Good and Bad

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of use
  • Easy to read reports
  • Comparable in pricing
  • Agent training
  • Timeliness in responding
  • Follow up on reported problems and corrections
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Bi-Weekly Payroll Processing
  • Tax Filing for all jurisdictions
  • Personnel Report Matrix
  • User Portal for accessing their paystubs and tax documents
  • Payroll Specialist constantly turnover
  • Apple Notifications for App are not consistent
October 08, 2023

Paychex Flex Review

Score 2 out of 10
Vetted Review
Verified User
Incentivized
  • Company Directory is very user friendly
  • The app for the end user is very user friendly as well.
  • In my opinion, Paychex Flex does not have good org chart software.
  • In my opinion, The Benefits Platform is underwhelming and needs work.
  • In my opinion, The support teams are hit or miss, we went through 7 different support users to find one that we linked
  • In my opinion, Communication from Paychex Flex lacks on major issues, which involved us getting fines for not submitting taxes on time.
  • In my opinion, the hiring platform is also underwhelming and needs work.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Payroll processing
  • Responding to answers timely
  • Better 401k statements for employees
  • When employees lock themselves out of their account, it's awful getting them reset or when they get a new phone number, email address, etc., and can't use the old one to reset their password.
  • Streamlined custom report features
  • Better communication when our account rep is changed. Every single time our rep has changed, they never reached out to let us know. It took me an email for help, only to find out that the rep wasn't there anymore or something, and then having to track down who our new rep was because it wasn't updated on the Paychex Flex site either.
October 03, 2023

User friendly

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Payroll is processed very quickly
  • Payroll Reports are ready within minutes
  • The uploading of our 401K is great.
  • Customer service is outstanding.
  • adding new hires
  • Changing employee to different departments
  • It would be good if you could customize reports
  • The payroll grid needs improvement
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Reminder on taxes, updates from IRS
  • generates reports
  • breakdown on expenses
  • recommendations on products that may help us run payroll more efficiently
  • having the chat option in case we have questions
  • more options on credit card processing services
  • 401 or other retirement options
  • more healthcare benefits options
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Abides by Federal/State laws.
  • Processed quarter/year-end filings.
  • Makes payroll processing super easy.
  • Manual manipulation to certain areas on our own without needing an account manager.
  • General ledger setup.
  • Backup assistance is more attentive when the account manager is out.
Return to navigation