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Paychex Flex

Paychex Flex

Overview

What is Paychex Flex?

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

1 video

Paychex Flex Review: One Users Payroll Management Story
02:26
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Pricing

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Paychex Go

$59

Cloud
per month/+$4 per employee

Paychex Flex Service

Contact sales team

Cloud

Paychex Flex Enterprise

Contact sales team

Cloud

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.7
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7.5
Avg 8.0

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

7.4
Avg 8.0

HR Reporting

Pre-built and custom reports, and integration with external data.

6.1
Avg 7.5

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

7.3
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.2
Avg 7.8
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Product Details

What is Paychex Flex?

Paychex Flex® is an HR solution boasting simplicity, with technology that grows and changes with the user's business. Paychex combines business solutions and dedicated support, to help users:

•Hire, pay, manage, and retain employees

•Get experienced support as needed with a 24/7/365 U.S.-based, live support team

•Stay ahead of changing laws and regulations with Paychex compliance experts

•Access information on the go with the Paychex Flex Mobile App and Paychex Voice Assist

Talent Management: Recruit, retain, and develop top talent from a single HR platform and streamline the hiring and onboarding process.

Workforce Management: Improve employee efficiency and productivity with workforce management resources.

Payroll and Financial Support: Pay employees and manage taxes, and expenses.

Employee Benefits: Attract and retain top talent by offering valued employee benefits while simplifying plan administration.

PEO and HR Outsourcing: Support the business throughout the entire employee lifecycle with comprehensive HR outsourcing solutions.

Employee Experience: Save time and improve accuracy by giving employees access to self-service HR, training, and financial tools.

Integrations: Automatically connect and share data between software and Paychex Flex.

Choose the right level of technology and support for the business now — while keeping the ability to grow as needs change.

Paychex Flex Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information

Asset Management Features

  • Supported: Tracking of all physical assets

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Retirement- Single Record
  • Supported: FSA
  • Supported: Health Insurance, COBRA
  • Supported: Mobile App

Paychex Flex Screenshots

Screenshot of Screenshot of Screenshot of

Paychex Flex Video

Paychex Flex Demo

Paychex Flex Integrations

Paychex Flex Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

ADP Streamline Payroll, Enterprise eTIME, by ADP, and ADP Vantage HCM are common alternatives for Paychex Flex.

Reviewers rate Company Website Posting highest, with a score of 9.8.

The most common users of Paychex Flex are from Small Businesses (1-50 employees).
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Comparisons

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Reviews From Top Reviewers

(1-5 of 28)

Paychex - Need to be more focused on the customer experience and fix the General Ledger reporting group

Rating: 8 out of 10
June 08, 2021
ML
Vetted Review
Verified User
Paychex Flex
8 years of experience
We use Paychex Flex across our whole organization. It is used primarily to assure accurate and timely payroll tax reporting.
  • Accurate payroll tax reporting and remittance (tax pay).
  • We have been with the same payroll specialist for 7+ years and she is very good.
  • The ad hoc online reporting is helpful once you know what to look for. The custom reporting feature is helpful.
Cons
  • Paychex seeks to offer you a number of related products - from time reporting to 401k, etc. I'd prefer they focus on better execution of their core business.
  • Paychex has many silos in their operations and the silos do not communicate or work well together. A prime example is the General Ledger group. At one time 5+ years ago, I had a dedicated General Ledger specialist assigned to my account. That was great. Paychex now has a queue for General Ledger and you call in and get the next available agent. Hold times are crazy long. Then when you get a GL specialist, the know noting about your account or business. So every time you call, it is highly inefficient for the customer to get the GL specialist up to speed on your account. Also, the general ledger staff by and large understand the Paychex system, but have almost no understanding of basic accounting. The GL user is most always seeking to use GL services to facilitate an accounting entry. So it is frustrating the GL has no real understanding of basic accounting.
  • The Paychex systems are older legacy systems. They are frequently anomalies that occur and are explained as issues with the system. Some upgrades are being done, but more is needed. And recently, the "upgrade" took some featured of reporting and made prior reports that the user could add to a favorites list of reports unavailable. So now each pay period I get a series of reports in my favorites list, but I have to do a specific search to get one report that was impacted by the upgrade. Perhaps the system works better on the backside that I don't see, but the upgrade was not user friendly and makes the customer do more work not less work. So all in, I see Paychex as more focused on their system needs and far less focused on the user experience. So, I'd like to see them be more focused on the customer experience.
  • The staff at Paychex are good, but they are always slammed. It seems to me that the payroll specialists are overloaded with a high volume of clients, and that makes timely responses and help on non-routine work an issue. I wish the specialists we not as highly leveraged.
Well suited for payroll tax calculation and remittance. Online reporting is helpful and robust.

Great general payroll service

Rating: 9 out of 10
March 03, 2022
JG
Vetted Review
Verified User
Paychex Flex
4 years of experience
The firm I work for uses Paychex Flex for all the payroll needs of the employees. It is our primary software we use to run payroll for the firm. This software is one of the larger companies in its industry, and they do a great job at handling the day-to-day payroll needs.
  • Timely deposits
  • Great reports
  • Organized
Cons
  • 401k updates
  • PTO balance updates
Paychex Flex is a great software that can handle most general payroll needs. They are one of the larger companies in their field and with that comes more resources and better customer service. They are a great all-around general payroll processing company. The only reason I would see not using them is if you are in a niche industry that needs specific payroll needs like a restaurant with tip tracking or construction business and need job tracking.

Paychex.. satisfied, yet unsatisfied.

Rating: 4 out of 10
February 18, 2020
KK
Vetted Review
Verified User
Paychex Flex
1 year of experience
We use Paychex Flex across the whole organization. Our employees use it to access their pay stubs, performance reviews, company updates, and to change any tax information they would like. We use it as a company for payroll and HR services. It has made it convenient to access all of payroll and HR in one place.
  • Custom payroll options.
  • Performance reviews for employees.
Cons
  • Customer service takes awhile to get an issue resolved.
  • General Ledger department is not up to par.
Paychex overall is a great program and has a lot of features that really help our business stay organized and on top of things. However, we have ran into multiple bugs ever since starting with Paychex. The General Ledger department is our biggest complaint. When trying to sync with our accounting software it can take anywhere from a week to a month to get the issue resolved.

Worth It!

Rating: 10 out of 10
June 18, 2023
CR
Vetted Review
Verified User
Paychex Flex
2 years of experience
ReadWest uses Paychex Flex to handle reporting hours, assign appropriate tax deductions, and issue payroll through direct deposit. Our Payroll Service Representative calls the office so we can report hours, then she offers Cash Requirements, and next, I go onto Flex and print check stubs, the invoice, payroll journal, department summary, and the general ledger. Very helpful tool.
  • Customer Service response is quick.
  • Sends in tax requirements in a timely manner.
  • The online Flex tool is easy to use.
Cons
  • Send a notification when taxes have been sent.
I received a letter from the state regarding a change in tax information, so I contacted Paychex, and they adjusted the notifications to the state for me.

Great product for the value

Rating: 9 out of 10
June 07, 2021
JK
Vetted Review
Verified User
Paychex Flex
2 years of experience
We use Paychex Flex for all our payroll needs by all departments. Paychex Flex has been amazing in meeting all our needs from paying people to reporting. We have all different departments with all different needs. Some are straight salary, some are hourly and some are salary but get fringes. We have a retirement, Aflac, child support, retirement loans union dues for 3 different unions and many other items that come out of checks that they have been able to accommodate.
  • Great reports
  • General ledger posting and reporting is amazing along with the GL customer service team
  • The over all customer service is great!! Whenever I need them with all my crazy changes that need to be made they have never once told me no.
Cons
  • Very few aspects are not user friendly.
  • I would like to be able to do more with the time and attendance part myself. Although customer service is great, some things that need to do I know are quick fixes and I would love to be able to do them on my own.
It has been a great fit for our organization. We are loving the new platform of Paycheck Flex.
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