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Paychex Flex

Paychex Flex

Overview

What is Paychex Flex?

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

1 video

Paychex Flex Review: One Users Payroll Management Story
02:26
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Pricing

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Paychex Go

$59

Cloud
per month/+$4 per employee

Paychex Flex Service

Contact sales team

Cloud

Paychex Flex Enterprise

Contact sales team

Cloud

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.6
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7.4
Avg 8.0

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

7.4
Avg 8.0

HR Reporting

Pre-built and custom reports, and integration with external data.

5.9
Avg 7.5

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

7.5
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.2
Avg 7.8
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Product Details

What is Paychex Flex?

Paychex Flex® is an HR solution boasting simplicity, with technology that grows and changes with the user's business. Paychex combines business solutions and dedicated support, to help users:

•Hire, pay, manage, and retain employees

•Get experienced support as needed with a 24/7/365 U.S.-based, live support team

•Stay ahead of changing laws and regulations with Paychex compliance experts

•Access information on the go with the Paychex Flex Mobile App and Paychex Voice Assist

Talent Management: Recruit, retain, and develop top talent from a single HR platform and streamline the hiring and onboarding process.

Workforce Management: Improve employee efficiency and productivity with workforce management resources.

Payroll and Financial Support: Pay employees and manage taxes, and expenses.

Employee Benefits: Attract and retain top talent by offering valued employee benefits while simplifying plan administration.

PEO and HR Outsourcing: Support the business throughout the entire employee lifecycle with comprehensive HR outsourcing solutions.

Employee Experience: Save time and improve accuracy by giving employees access to self-service HR, training, and financial tools.

Integrations: Automatically connect and share data between software and Paychex Flex.

Choose the right level of technology and support for the business now — while keeping the ability to grow as needs change.

Paychex Flex Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information

Asset Management Features

  • Supported: Tracking of all physical assets

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Retirement- Single Record
  • Supported: FSA
  • Supported: Health Insurance, COBRA
  • Supported: Mobile App

Paychex Flex Screenshots

Screenshot of Screenshot of Screenshot of

Paychex Flex Video

Paychex Flex Demo

Paychex Flex Integrations

Paychex Flex Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

ADP Streamline Payroll, Enterprise eTIME, by ADP, and ADP Vantage HCM are common alternatives for Paychex Flex.

Reviewers rate Company Website Posting highest, with a score of 9.8.

The most common users of Paychex Flex are from Small Businesses (1-50 employees).
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Comparisons

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Reviews From Top Reviewers

(1-5 of 290)

Paychex is a great payroll processer

Rating: 10 out of 10
June 12, 2021
EF
Vetted Review
Verified User
Paychex Flex
2 years of experience
Paychex is our payroll service company wide. It addresses payroll processing.
  • Paychex does payroll processing well.
  • Paychex provides great customer service.
  • Paychex strength is the experience they have.
Cons
  • Paychex does not communicate well regarding price increases.
  • Paychex is hard to get hold of.
  • Sometimes the payroll functions are confusing.
Payroll processing is accurate.
Communication is poor.
Paychex doesn't realize or maybe care that ADP would love to steal our account from them.

Provides easy call-in service for payroll processing and exceeds our reporting requirements

Rating: 8 out of 10
October 09, 2023
MM
Vetted Review
Verified User
Paychex Flex
9 years of experience
We use Paychex Flex for our payroll processing and federal, state and local tax reporting.
  • Bi-Weekly Payroll Processing
  • Tax Filing for all jurisdictions
  • Personnel Report Matrix
  • User Portal for accessing their paystubs and tax documents
Cons
  • Payroll Specialist constantly turnover
  • Apple Notifications for App are not consistent
The ease of the call-in feature for Payroll reduces time spent on payroll processing. The reports are numerous and give us the information we need to book journal entries, track statistics and retirement plan information. The feed from Paychex Flex to our 401(k) company is seemless and requires no user intervention.

Payroll Time

Rating: 8 out of 10
June 30, 2023
JP
Vetted Review
Verified User
Paychex Flex
2 years of experience
I use Paychex Flex for payroll purposes only. Our payroll runs monthly and quarterly. I run the owner's bonus pay-out. There are still some quirks I'm working out, but overall I like it. When making a 1-time only change for an employee for that payroll month, the system should identify this is a 1-time only change and will revert back the following payroll run.
  • I like I can enter payroll and if I need to leave the program, I can resume at a later time and my information is saved.
  • I like the analytics & reports features.
  • I like how all my employees have easy access to their portal.
Cons
  • When making a change to an employee's 401K contribution, change their withholdings, or change their direct deposit, I find it challenging, particularly if I had already started the payroll. I should be able to do this very easily, however, I seem to struggle.
  • Health Savings Accounts for the owners. So far we are going on year 2 and still the system will not deposit an owner's HSA contribution when I process the owner's quarterly bonus run. And of course, this doesn't get picked up on the reports until a month or two later when one of the owners tells me his HSA contribution did not hit his bank account. I have to reach out to Danita McAfee, Supervisor - Flex Conversion Center, every time for help. She is wonderful to work with and always fixes my mistakes.
  • To add a separate payroll run in addition to the monthly payroll should be just a click to do, but it is not. I have to reach out to my rep. Caleb Wiggins to add another payroll run.
See my previous response. My biggest struggle is with the Health Savings Account contributions made. Entering the amounts, and reviewing my reports before submitting all looks good, no error messages appear, however, I have to hear from one of the owners that his HSA contribution did not hit his bank account.

Payroll with Ease

Rating: 10 out of 10
June 05, 2021
JD
Vetted Review
Verified User
Paychex Flex
1 year of experience
Paychex Flex is used to run weekly payroll for our site workers and to run biweekly payroll for office personnel. Since we are a small construction business I am they sole user for the Paychex Flex program to manage payroll and HR needs. Paychex is great in helping run reports for my certified payroll projects.
  • Create detailed reports.
  • It allows me to break payroll reports up by project.
  • HR essentials are great.
Cons
  • Program runs extremely slow when trying to manually enter payroll.
I can't real find any issues with Paychex Flex other than the program runs extremely slow when entering payroll. Other than that I find Paychex Flex completes and fulfills our every need for payroll.

Outstanding Payroll Service!

Rating: 10 out of 10
June 14, 2021
Vetted Review
Verified User
Paychex Flex
23 years of experience
We are an accounting firm. Our organization uses Paychex Flex for its payroll processing. We also recommend Paychex Flex to our clients and use Paychex Flex to access our clients' payroll reports, with their permission. These reports are used to prepare tax returns, insurance audits, employment verification reports, and SBA loan applications and forgiveness applications.
  • Paychex Flex is user friendly.
  • Paychex Flex reports are comprehensive.
  • Paychex Flex reports are customizable.
  • Paychex Flex reports are clear and concise.
Cons
  • The charge tip distinction on the reports could be clearer.
Paychex Flex is well suited to all businesses, from those which have one employee to those which have over a hundred employees. The majority of our clients who utilize Paychex Flex are small businesses, many of whom take advantage of the human resources plans, 401K plans, and workers' compensation insurance plans, offered by Paychex.
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