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Paychex Flex

Paychex Flex

Overview

What is Paychex Flex?

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

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Recent Reviews

Good and Bad

7 out of 10
October 09, 2023
Incentivized
We use Paychex Flex as the only source of payroll processing for two divisions of our organization. We have tried to implement the PTO …
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Paychex Flex Review

2 out of 10
October 08, 2023
Incentivized
We use Paychex Flex as our sole HRIS system for the company. We currently have a very aggressive merger and acquisition strategy, so I am …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 33 features
  • Direct deposit files (270)
    9.3
    93%
  • Update personal information (239)
    9.0
    90%
  • Pay calculation (271)
    9.0
    90%
  • View and generate pay and benefit information (228)
    8.6
    86%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

Paychex Flex Review: One Users Payroll Management Story
02:26
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Pricing

View all pricing

Paychex Go

$59

Cloud
per month/+$4 per employee

Paychex Flex Service

Contact sales team

Cloud

Paychex Flex Enterprise

Contact sales team

Cloud

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

6.7
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.5
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

7.8
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

6.1
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8
Avg 8.0

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.5
Avg 7.7
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Product Details

What is Paychex Flex?

Paychex Flex® is an HR solution boasting simplicity, with technology that grows and changes with the user's business. Paychex combines business solutions and dedicated support, to help users:

•Hire, pay, manage, and retain employees

•Get experienced support as needed with a 24/7/365 U.S.-based, live support team

•Stay ahead of changing laws and regulations with Paychex compliance experts

•Access information on the go with the Paychex Flex Mobile App and Paychex Voice Assist

Talent Management: Recruit, retain, and develop top talent from a single HR platform and streamline the hiring and onboarding process.

Workforce Management: Improve employee efficiency and productivity with workforce management resources.

Payroll and Financial Support: Pay employees and manage taxes, and expenses.

Employee Benefits: Attract and retain top talent by offering valued employee benefits while simplifying plan administration.

PEO and HR Outsourcing: Support the business throughout the entire employee lifecycle with comprehensive HR outsourcing solutions.

Employee Experience: Save time and improve accuracy by giving employees access to self-service HR, training, and financial tools.

Integrations: Automatically connect and share data between software and Paychex Flex.

Choose the right level of technology and support for the business now — while keeping the ability to grow as needs change.

Paychex Flex Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information

Asset Management Features

  • Supported: Tracking of all physical assets

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Retirement- Single Record
  • Supported: FSA
  • Supported: Health Insurance, COBRA
  • Supported: Mobile App

Paychex Flex Screenshots

Screenshot of Screenshot of Screenshot of

Paychex Flex Video

Paychex Flex Demo

Paychex Flex Integrations

Paychex Flex Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

ADP Streamline Payroll, Enterprise eTIME, by ADP, and ADP Vantage HCM are common alternatives for Paychex Flex.

Reviewers rate Company Website Posting and Notifications and Alerts highest, with a score of 9.7.

The most common users of Paychex Flex are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(550)

Attribute Ratings

Reviews

(1-25 of 37)
Companies can't remove reviews or game the system. Here's why
October 03, 2023

User friendly

Score 10 out of 10
Vetted Review
Verified User
Incentivized
My dedicated support person/team is always extremely helpful. I always get prompt responses; my issues are always resolved in a timely manner. I has an issue where I was unsure how to perform a task my dedicated support person completed the task for me and provided me with step-by-step instructions for future reference.
Peggy Dickinson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
YES, my Specialist David has gone above and beyond when we were opening a new venue and needed the labor distribution added to all of our locations. We needed it by the next payroll and we are weekly so he REALLY WENT ABOVE AND BEYOND!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We recently transitioned from using Paychex just for payroll to their PEO offering and unfortunately, due to a misunderstanding on our side, there was a delay processing the payroll just prior to the transition. When we contacted Paychex, they were prompt and efficient in resolving the matter to the satisfaction of our employees.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Yes. Recently our bank account was hacked into and I had to change that information with Paychex Flex and I was able to do that with ease. This was a huge impact on my day to day business and I appreciated the help I was given by Paychex Flex
April 28, 2023

My Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Around the holidays last year, I was tasked with administering a non-qualified earning code that carried special taxability in each state it would be offered. My contact sent an email at 3 AM, he had taken his dog for a walk and had an epiphany. Because of this and many other interactions I would consider this man a friend and a valued member of my organization.
Janna Jackson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I had an issue with an employee's retirement contribution giving us trouble with our payroll taxes. I was having trouble explaining what was going on to the employee. The Paychex representative was able to get in touch with the employee immediately to explain what was going on.
lisa Strauser | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Selicia Miranda has been my Payroll Specialist for years. She is always pleasant, professional and friendly. I appreciate her willingness to help me out and find the answer to my question in a timely manner if she doesn't know it. She is fabulous!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We used their support to set up contractor pay (1099s). As I said before the ease of use means we don't need a lot of support. Nothing has gone wrong and if we do call it is generally because we can't figure out how to handle an issue. The support folks often just need to send us the link to the online how to.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Like I mentioned prior, our designated rep is slow to respond to us, but when I select to get an operator and another rep answers my calls, I get exceptional support. The supervisor of my current rep responded to my request to get assistance in setting up our time off policies.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Last December I was running a bonus payroll and had some questions regarding the timing in processing with the regular payroll and the support I received to my questions was exceptional. I was very happy with the response that I received.
April 25, 2023

The bottom line

Score 9 out of 10
Vetted Review
Verified User
Incentivized
When the company switched to a new bank, Paychex accidentally changed our FSA banking account to the one only being used for payroll. The company President had an FSA reimbursement check come in that had the wrong account information. When I caught the error the Paychex representative not only corrected our FSA with our original bank account, but he also cancelled the FSA check that was wrong and created a new reimbursement check that was sent out and received a week later. A couple of other checks that had the wrong bank account information on them were also cancelled and resubmitted in a timely manner as well.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Just last week, I had a manual check entry for payroll that did not get posted, as soon as I got the stubs the next day and realized what happened, I called customer support. Norm actually took my call and calmed me down, I was so worried that this employee was not going to get paid on time. He helped me, got her hours and re-ran her check for payroll so that she would get paid in time. Norm in customer service saved the day!!
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