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Paychex Flex

Paychex Flex

Overview

What is Paychex Flex?

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

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Recent Reviews

Good and Bad

7 out of 10
October 09, 2023
Incentivized
We use Paychex Flex as the only source of payroll processing for two divisions of our organization. We have tried to implement the PTO …
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Paychex Flex Review

2 out of 10
October 08, 2023
Incentivized
We use Paychex Flex as our sole HRIS system for the company. We currently have a very aggressive merger and acquisition strategy, so I am …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 33 features
  • Direct deposit files (270)
    9.3
    93%
  • Update personal information (239)
    9.0
    90%
  • Pay calculation (271)
    9.0
    90%
  • View and generate pay and benefit information (228)
    8.6
    86%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

Paychex Flex Review: One Users Payroll Management Story
02:26
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Pricing

View all pricing

Paychex Go

$59

Cloud
per month/+$4 per employee

Paychex Flex Service

Contact sales team

Cloud

Paychex Flex Enterprise

Contact sales team

Cloud

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

6.7
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.5
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

7.8
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

6.1
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8
Avg 8.0

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.5
Avg 7.7
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Product Details

What is Paychex Flex?

Paychex Flex® is an HR solution boasting simplicity, with technology that grows and changes with the user's business. Paychex combines business solutions and dedicated support, to help users:

•Hire, pay, manage, and retain employees

•Get experienced support as needed with a 24/7/365 U.S.-based, live support team

•Stay ahead of changing laws and regulations with Paychex compliance experts

•Access information on the go with the Paychex Flex Mobile App and Paychex Voice Assist

Talent Management: Recruit, retain, and develop top talent from a single HR platform and streamline the hiring and onboarding process.

Workforce Management: Improve employee efficiency and productivity with workforce management resources.

Payroll and Financial Support: Pay employees and manage taxes, and expenses.

Employee Benefits: Attract and retain top talent by offering valued employee benefits while simplifying plan administration.

PEO and HR Outsourcing: Support the business throughout the entire employee lifecycle with comprehensive HR outsourcing solutions.

Employee Experience: Save time and improve accuracy by giving employees access to self-service HR, training, and financial tools.

Integrations: Automatically connect and share data between software and Paychex Flex.

Choose the right level of technology and support for the business now — while keeping the ability to grow as needs change.

Paychex Flex Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information

Asset Management Features

  • Supported: Tracking of all physical assets

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Retirement- Single Record
  • Supported: FSA
  • Supported: Health Insurance, COBRA
  • Supported: Mobile App

Paychex Flex Screenshots

Screenshot of Screenshot of Screenshot of

Paychex Flex Video

Paychex Flex Demo

Paychex Flex Integrations

Paychex Flex Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

ADP Streamline Payroll, Enterprise eTIME, by ADP, and ADP Vantage HCM are common alternatives for Paychex Flex.

Reviewers rate Company Website Posting and Notifications and Alerts highest, with a score of 9.7.

The most common users of Paychex Flex are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(550)

Attribute Ratings

Reviews

(1-25 of 298)
Companies can't remove reviews or game the system. Here's why
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We've enjoyed our time with Paychex Flex and were quick to come back to them after having issues with our last payroll processor. It has worked great for our small business and now has the capacity to remit 403B directly which is a HUGE win.
November 29, 2023

Got Paycheck Flex?

Score 8 out of 10
Vetted Review
Verified User
Incentivized
I love the program but the app that I was told to download by owners is useless with all the blocks they have on it. It is completely rendered useless with the blocks and reminds me that I need to delete this on my phone! More options with a calendar entuned to it and maybe some color options to make things stand out. Overall a good app but has some issues with punch in punch out button (sticking)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
In my experience, Paychex Flex is well suited for small to medium sized businesses. It has been helpful in streamlining the onboarding process and it is easy to update and maintain employee profiles and records. It has worked will in a non-profit environment where there is clergy pay and housing, which can get quite complicated. I cannot think of a scenario where it would be less appropriate.
Brian McLean | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Customer service and informative staff are very helpful. Some of the breakdowns in details of workers, compensation, insurance and 401K retiring packages could be easier to navigate or understand. But again, staff more than willing to help enter any questions you have regarding any of these things. Very satisfied with their services.
Monica Guepet | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
In our experience with Paychex, payroll adjustments throughout the year and annually are simple and easy to track. Our employees can access their payroll and tax information from any device at their leisure. This cuts down on inhouse engagement and time for supplying the necessary documentation of tax-related items and paystubs.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I failed to properly set up a new employees direct deposit so the check was mailed to our office. Our owner put it in a stack thinking it was of no importance and she would open it later. After a few weeks of the employee not getting his check, I contacted our rep and she stopped payment on that check immediately and issued a new check via direct deposit. I text the employee about the new check and he said the check was found and he deposited it the day before. So I immediately called the rep back to cancel the transaction which was within the 15 mins timeframe. A couple days later his bank reported the check was stopped and the amount was deducted from his account. Another call to the rep to again direct deposit which she happily did. All this to say, our rep was very cheerful and happy to help.
October 09, 2023

Disappointed

Score 1 out of 10
Vetted Review
Verified User
Incentivized
From experience, Paychex has a problem with communication both internal and with the client. I think Paychex has a terrible track record with follow-up of know issues concerning enrollment of employees into healthcare options. Issues drag on for months without resolution.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The ease of the call-in feature for Payroll reduces time spent on payroll processing. The reports are numerous and give us the information we need to book journal entries, track statistics and retirement plan information. The feed from Paychex Flex to our 401(k) company is seemless and requires no user intervention.
October 08, 2023

Paychex Flex Review

Score 2 out of 10
Vetted Review
Verified User
Incentivized
In my opinion, pick any other HRIS system besides Paychex Flex. In my opinion, Paychex Flex is not set up for a growing manufacturing company. In my experience, there is a lot of turnover in the company which results in a lot of support not knowing the answer, or giving wrong information because they simply do not take the time to research. We have since moved our benefits outside of Paychex Flex because I believe Paychex Flex as a broker for benefits is useless.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I would have to do some cost comparions with other companies before I would recommend. In my experience, we have had multiple issues across the board with different aspects. In my opinion, I wonder if we are getting what we are paying for. In my opinion, it seems expensive but not having much to compare it with I am not sure. I was told it would make things easier to have everything with Paychex Flex but in my experience, we continue to have issues and not much personal service. The HR advisor is most consistent. In my experience we have had multiple payroll administrators and not the best result with our benefit administration. I am sure there are a lot of programs included in our package we are not taking advantage of because we don't know. In my experience, the software on the administration side is a challenge to use.
October 03, 2023

User friendly

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Paychex Flex is very easy to navigate for processing payroll and get weekly reports in a timely manner. I enjoy having a dedicated customer service representative to answer any questions I have. The response time is fantastic. The help button needs improvement it does not answer your question at all instead it mentions topics not related to what you are asking.
Peggy Dickinson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Recently we opened a new location. Our payroll representative David was quick to be able to add that location to all 9 of our other locations so if we shared an employee, we could allocate those funds accordingly before the next payroll cycle. He made this a priority and WE APPRECIATE THAT!
September 13, 2023

Payroll in 15 minutes

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are a small business. Our accountant was handling payroll through QuickBooks. There was a system glitch that repeatedly delayed my ability to write payroll checks or direct deposits over several months. Now, if I have any issues, I can reach out to the Paychex support team and have an immediate response.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are a healthcare small company, and mainly work remotely. We do not have a brick and mortar office, so being able to email payroll reports or giving upper management access to the PayChex website is very helpful. Flexibility is key. Reports generated by PayChex are easy to understand for users that are not in the accounting or finance department. I'm not sure where it would be less appropriate.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Paychex is ideal for all-size companies, in my opinion. The platform is very user-friendly, account managers are very knowledgeable, and the company as a whole has great customer service. Anyone who has been debating on using payroll software would be pleasantly surprised at how easy of a transition it is to use one. We have over 200 employees, and it was a seamless change for us. Highly satisfied!
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