Overview
What is Paychex Flex?
Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.
Got Paycheck Flex?
Paychex Flex has made payroll easier for us!
Paychex Flex - A full service, user friendly, easy to use payroll management platform
Just the essentials, please. Could use a scaled-down version.
Want more time to work on your business? Choose Paychex
Timesaving and Professional
Great Company if you don't have payday on a Wednesday
Paychex Flex - Ease of Use
Easy to use.
Payroll is quick and easy right from my phone!
Disappointed
Good and Bad
Provides easy call-in service for payroll processing and exceeds our reporting requirements
Paychex Flex Review
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Direct deposit files (270)9.292%
- Update personal information (239)9.090%
- Pay calculation (271)9.090%
- View and generate pay and benefit information (228)8.686%
Reviewer Pros & Cons
Video Reviews
1 video
Pricing
Paychex Go
$59
Paychex Flex Service
Contact sales team
Paychex Flex Enterprise
Contact sales team
Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 8Employee demographic data(197) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 8.1Employment history(220) Ratings
Employment history is the ability to track previous positions held.
- 6.8Job profiles and administration(155) Ratings
Job profiles and descriptions can be created and edited.
- 7.3Workflow for transfers, promotions, pay raises, etc.(154) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 1Organizational charting(1) Ratings
Organizational charting is the ability to create hierarchical charts.
- 7.9Organization and location management(138) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 7.5Compliance data (COBRA, OSHA, etc.)(132) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 9Pay calculation(271) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 9.1Off-cycle/On-Demand payment(136) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 7.2Benefit plan administration(156) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 9.2Direct deposit files(270) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8.5Salary revision and increment management(193) Ratings
Salary revision is the ability to modify individual employee pay.
- 7.9Reimbursement management(105) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 6.3Approval workflow(102) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 7.5Balance details(136) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 7.3Annual carry-forward and encashment(110) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 8.6View and generate pay and benefit information(228) Ratings
Employees can view pay and benefit data and print pay stubs.
- 9Update personal information(239) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 7.7View company policy documentation(111) Ratings
Employees can review company handbook, and corporate policy documents.
- 8.7View job history(168) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 7.8Tracking of all physical assets(40) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 5.8Report builder(134) Ratings
Report builder allows custom reports to be created using a GUI.
- 6.8Pre-built reports(154) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 5.7Ability to combine HR data with external data(83) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 8.1New hire portal(151) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 7.9Manager tracking tools(100) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 9.7Job Requisition Management(32) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 9.7Company Website Posting(30) Ratings
Software allows postings to be displayed on the company website
- 6.8Publish to Social Media(23) Ratings
Software provides ability to publish postings to social media sites
- 6.7Job Search Site Posting(30) Ratings
Software provides ability to publish postings to top job search sites
- 6.8Duplicate Candidate Prevention(28) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 9.6Applicant Tracking(33) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 9.8Notifications and Alerts(53) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Paychex Flex?
Paychex Flex® is an HR solution boasting simplicity, with technology that grows and changes with the user's business. Paychex combines business solutions and dedicated support, to help users:
•Hire, pay, manage, and retain employees
•Get experienced support as needed with a 24/7/365 U.S.-based, live support team
•Stay ahead of changing laws and regulations with Paychex compliance experts
•Access information on the go with the Paychex Flex Mobile App and Paychex Voice Assist
Talent Management: Recruit, retain, and develop top talent from a single HR platform and streamline the hiring and onboarding process.
Workforce Management: Improve employee efficiency and productivity with workforce management resources.
Payroll and Financial Support: Pay employees and manage taxes, and expenses.
Employee Benefits: Attract and retain top talent by offering valued employee benefits while simplifying plan administration.
PEO and HR Outsourcing: Support the business throughout the entire employee lifecycle with comprehensive HR outsourcing solutions.
Employee Experience: Save time and improve accuracy by giving employees access to self-service HR, training, and financial tools.
Integrations: Automatically connect and share data between software and Paychex Flex.
Choose the right level of technology and support for the business now — while keeping the ability to grow as needs change.
Paychex Flex Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Travel absence management
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
Asset Management Features
- Supported: Tracking of all physical assets
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Duplicate Candidate Prevention
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
Additional Features
- Supported: Retirement- Single Record
- Supported: FSA
- Supported: Health Insurance, COBRA
- Supported: Mobile App
Paychex Flex Screenshots
Paychex Flex Video
Paychex Flex Integrations
- QuickBooks Online
- Xero
- Indeed.com
- BambooHR
- Clover
- Altametrics
- Insight360
- LCP Tracker
- Hubworks
Paychex Flex Competitors
Paychex Flex Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
Supported Countries | United States |
Supported Languages | English, Spanish |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(551)Attribute Ratings
- 8.9Likelihood to Renew42 ratings
- 9.3Availability10 ratings
- 9.1Performance10 ratings
- 8Usability240 ratings
- 7.7Support Rating245 ratings
- 7Online Training4 ratings
- 4.5In-Person Training1 rating
- 9.4Implementation Rating11 ratings
- 7.6Configurability8 ratings
- 9.3Product Scalability10 ratings
- 9.1Ease of integration3 ratings
- 9.2Vendor pre-sale32 ratings
- 8.9Vendor post-sale31 ratings
Reviews
(1-5 of 5)- Customized reports
- Payroll Specialist to help me whenever
- Easy to find what I need
- I love the HR calendar for Hire dates and Birthdays!!!
- Nothing at this time
- Employee demographic data
- 90%9.0
- Employment history
- 90%9.0
- Job profiles and administration
- N/AN/A
- Workflow for transfers, promotions, pay raises, etc.
- 100%10.0
- Organization and location management
- 100%10.0
- Compliance data (COBRA, OSHA, etc.)
- N/AN/A
- Pay calculation
- 90%9.0
- Off-cycle/On-Demand payment
- N/AN/A
- Benefit plan administration
- N/AN/A
- Direct deposit files
- 90%9.0
- Salary revision and increment management
- N/AN/A
- Reimbursement management
- N/AN/A
- Approval workflow
- N/AN/A
- Balance details
- N/AN/A
- Annual carry-forward and encashment
- N/AN/A
- View and generate pay and benefit information
- 90%9.0
- Update personal information
- 90%9.0
- View job history
- N/AN/A
- View company policy documentation
- N/AN/A
- Tracking of all physical assets
- 90%9.0
- Report builder
- 90%9.0
- Pre-built reports
- 90%9.0
- Ability to combine HR data with external data
- N/AN/A
- New hire portal
- N/AN/A
- Manager tracking tools
- N/AN/A
- Job Requisition Management
- N/AN/A
- Company Website Posting
- N/AN/A
- Publish to Social Media
- N/AN/A
- Job Search Site Posting
- N/AN/A
- Duplicate Candidate Prevention
- N/AN/A
- Applicant Tracking
- N/AN/A
- Notifications and Alerts
- N/AN/A
- Much easier to use then past payroll systems
- Customer service is reliable and timely. I never struggle and this is appreciated
- My personal representative always gets back to me and if he is not available, someone else gets back to me.
- We are a restaurant group so we have tip wages and other very unique things and Paychex Flex set us up for success
- We have multiple locations and as an administrator, it is very easy to manage
- Payroll
- Labor reports
- Benefits
- Reporting for audits and compliance.
- We have not used the HR process yet
- HR processes
- Integration with Other Systems
- Ease of Use
- Implemented in-house
- We had the support we needed
- The transfer of information was wonderful!
- Online Training
- In-Person Training
- No Training
- Payroll process
- Adding or terminating employees
- Adding or terminating benefits
- Running Reports for ANYTHING
- Customizing reports when needed
- We have 8 payroll systems. I wish I could transfer employees more easily. I have to terminate them in one and then re-enter them in the new one.
- none
- not at this time
- File import/export
- The switch was easy and quick.
- We were losing abilities with the old systems so it was good to have everything at our disposal with the switch.
- na
Excellent and reliable service!
- I am very please with the speed and efficiency in how the payroll is processed.
- I just started using Flex, so I am still learning all it has to offer. However, I have been with Paychex since 2012, and I have always been pleased with their services. I expect the same results.
- Customer service is great!
- I am almost going to be using Flex for a year come June, and it is not as user friendly as I found "Preview" to be.
- Customer service is great, but sometimes I want to learn how to do something myself instead of the rep just handling it for me on their end.
- Employee demographic data
- N/AN/A
- Employment history
- 100%10.0
- Job profiles and administration
- 100%10.0
- Workflow for transfers, promotions, pay raises, etc.
- N/AN/A
- Organization and location management
- N/AN/A
- Compliance data (COBRA, OSHA, etc.)
- 100%10.0
- Pay calculation
- 100%10.0
- Off-cycle/On-Demand payment
- N/AN/A
- Benefit plan administration
- 100%10.0
- Direct deposit files
- 100%10.0
- Salary revision and increment management
- N/AN/A
- Reimbursement management
- N/AN/A
- Approval workflow
- N/AN/A
- Balance details
- N/AN/A
- Annual carry-forward and encashment
- N/AN/A
- View and generate pay and benefit information
- N/AN/A
- Update personal information
- 100%10.0
- View job history
- 100%10.0
- View company policy documentation
- N/AN/A
- Tracking of all physical assets
- N/AN/A
- Report builder
- 100%10.0
- Pre-built reports
- 100%10.0
- Ability to combine HR data with external data
- 100%10.0
- New hire portal
- N/AN/A
- Manager tracking tools
- N/AN/A
- Job Requisition Management
- N/AN/A
- Company Website Posting
- N/AN/A
- Publish to Social Media
- N/AN/A
- Job Search Site Posting
- N/AN/A
- Duplicate Candidate Prevention
- N/AN/A
- Applicant Tracking
- N/AN/A
- Notifications and Alerts
- N/AN/A
- No change to what we already had with Preview.
- Payroll Processing
- Labor Taxes
- Employee Records
- just utilizing it to process our company payroll
- not sure
- Other
- Implemented in-house
- none
- Online Training
- importing my payroll data
- entering a new employee seems so much cumbersome than it was via Preview
- Timberline / Sage
- Points North
- File import/export
- none, we were already with Paychex using Preview.
- none at this time
- Time and attendance
- Our account rep is great at handling the issues and questions that I have
- Fairly simple to use
- great access to reporting
- the vacation time justification could be a little more user friendly
- Employee demographic data
- 50%5.0
- Employment history
- 50%5.0
- Job profiles and administration
- 50%5.0
- Workflow for transfers, promotions, pay raises, etc.
- 60%6.0
- Compliance data (COBRA, OSHA, etc.)
- N/AN/A
- Pay calculation
- 70%7.0
- Off-cycle/On-Demand payment
- 70%7.0
- Direct deposit files
- 100%10.0
- Approval workflow
- 90%9.0
- Balance details
- 10%1.0
- View and generate pay and benefit information
- 100%10.0
- Update personal information
- 60%6.0
- View job history
- 100%10.0
- Report builder
- 100%10.0
- Pre-built reports
- 100%10.0
- Ability to combine HR data with external data
- 80%8.0
- love that they have to clock in and out on the app, only an issue if they do not have a phone. But overall love it.
- trying to get employees to onboard themselves however some don't understand how to do it. But I love the concept
- When used correctly by employees, Payroll is very fast and efficient.
- Employee clock in and clock out
- keep track of vacation time
- calculate hours for payroll
- keep track of holidays worked for holiday pay rate
- compile special reports for annual pay raise reviews
- love the report feature
- give more permissions to location managers to allow them the ability to fix employee time errors
- to send out mass emails
- Scalability
- Ease of Use
- Other
- Online Training
- reports
- payroll
- TAA
- TAA for some employees
- knowing what report to use regarding the data that is needed
- Geo locations
Small Business HR best friend
- Immediate access to employee reports
- Immediate access to payroll tax documents
- Employee access to payroll records
- Ability to modify employee personal / payroll / tax information
- No areas for improvement that I am aware of
- Employee demographic data
- 100%10.0
- Employment history
- 100%10.0
- Job profiles and administration
- 100%10.0
- Workflow for transfers, promotions, pay raises, etc.
- 100%10.0
- Organization and location management
- 100%10.0
- Compliance data (COBRA, OSHA, etc.)
- N/AN/A
- Pay calculation
- N/AN/A
- Off-cycle/On-Demand payment
- N/AN/A
- Benefit plan administration
- N/AN/A
- Direct deposit files
- 100%10.0
- Salary revision and increment management
- 100%10.0
- Reimbursement management
- N/AN/A
- Approval workflow
- N/AN/A
- Balance details
- N/AN/A
- Annual carry-forward and encashment
- N/AN/A
- View and generate pay and benefit information
- 100%10.0
- Update personal information
- 100%10.0
- View job history
- N/AN/A
- Report builder
- N/AN/A
- Pre-built reports
- N/AN/A
- Ability to combine HR data with external data
- N/AN/A
- New hire portal
- 100%10.0
- Manager tracking tools
- N/AN/A
- Improved HR efficiency, thus saving time
- Access to payroll reports
- Access to tax reports
- Employee tracking
- Paychex Flex has been very useful generating Covid PPP reports
- I can't think of any additional uses, beyond what is provided already
- Price
- Product Features
- Product Usability
- Implemented in-house
- We had no issues implementing, other than things becoming easier
- no training
- All functions are easy and well integrated
- There are no difficult functions to my knowledge
- none
- no
- n/a
- n/a
Two thumbs up to Paychex Flex
- They make sure all your questions or issues are addressed within a reasonable time frame.
- It gives the employees access to their information and pay stubs.
- The app makes it very convenient.
- I really like Paychex Flex and really cannot think of anything that can be improved.
- Employee demographic data
- 100%10.0
- Employment history
- 100%10.0
- Job profiles and administration
- 100%10.0
- Workflow for transfers, promotions, pay raises, etc.
- 100%10.0
- Organization and location management
- 100%10.0
- Pay calculation
- 100%10.0
- Direct deposit files
- 100%10.0
- Salary revision and increment management
- 100%10.0
- Approval workflow
- 100%10.0
- View and generate pay and benefit information
- 100%10.0
- Update personal information
- 100%10.0
- View job history
- 100%10.0
- Report builder
- 90%9.0
- Pre-built reports
- 100%10.0
- Notifications and Alerts
- 100%10.0
- Saved time.
- The app is easy to use.
- Weekly payroll.
- Worker's compensation audits.
- Getting all of the employees set up with the app. Not all are up to date with technology.
- Price
- Product Usability
- Implemented in-house
- The process was pretty simple and easy.
- Online training
- The dashboard.
- Downloading the GL into Sage accounting software is much better now that they changed the process.
- The people list to the right on the dashboard. I just need to use it more to understand it.
- Sage 50 Accounting software US edition
- Excel.
- File import/export