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Paychex Flex

Paychex Flex

Overview

What is Paychex Flex?

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

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Recent Reviews

Good and Bad

7 out of 10
October 09, 2023
Incentivized
We use Paychex Flex as the only source of payroll processing for two divisions of our organization. We have tried to implement the PTO …
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Paychex Flex Review

2 out of 10
October 08, 2023
Incentivized
We use Paychex Flex as our sole HRIS system for the company. We currently have a very aggressive merger and acquisition strategy, so I am …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 33 features
  • Direct deposit files (270)
    9.2
    92%
  • Update personal information (239)
    9.0
    90%
  • Pay calculation (271)
    9.0
    90%
  • View and generate pay and benefit information (228)
    8.6
    86%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

Paychex Flex Review: One Users Payroll Management Story
02:26
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Pricing

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Paychex Go

$59

Cloud
per month/+$4 per employee

Paychex Flex Service

Contact sales team

Cloud

Paychex Flex Enterprise

Contact sales team

Cloud

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

6.7
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.5
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

7.8
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

6.1
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8
Avg 8.0

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.5
Avg 7.7
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Product Details

What is Paychex Flex?

Paychex Flex® is an HR solution boasting simplicity, with technology that grows and changes with the user's business. Paychex combines business solutions and dedicated support, to help users:

•Hire, pay, manage, and retain employees

•Get experienced support as needed with a 24/7/365 U.S.-based, live support team

•Stay ahead of changing laws and regulations with Paychex compliance experts

•Access information on the go with the Paychex Flex Mobile App and Paychex Voice Assist

Talent Management: Recruit, retain, and develop top talent from a single HR platform and streamline the hiring and onboarding process.

Workforce Management: Improve employee efficiency and productivity with workforce management resources.

Payroll and Financial Support: Pay employees and manage taxes, and expenses.

Employee Benefits: Attract and retain top talent by offering valued employee benefits while simplifying plan administration.

PEO and HR Outsourcing: Support the business throughout the entire employee lifecycle with comprehensive HR outsourcing solutions.

Employee Experience: Save time and improve accuracy by giving employees access to self-service HR, training, and financial tools.

Integrations: Automatically connect and share data between software and Paychex Flex.

Choose the right level of technology and support for the business now — while keeping the ability to grow as needs change.

Paychex Flex Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information

Asset Management Features

  • Supported: Tracking of all physical assets

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Retirement- Single Record
  • Supported: FSA
  • Supported: Health Insurance, COBRA
  • Supported: Mobile App

Paychex Flex Screenshots

Screenshot of Screenshot of Screenshot of

Paychex Flex Video

Paychex Flex Demo

Paychex Flex Integrations

Paychex Flex Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

ADP Streamline Payroll, Enterprise eTIME, by ADP, and ADP Vantage HCM are common alternatives for Paychex Flex.

Reviewers rate Notifications and Alerts highest, with a score of 9.8.

The most common users of Paychex Flex are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(551)

Attribute Ratings

Reviews

(51-75 of 291)
Companies can't remove reviews or game the system. Here's why
June 13, 2023

Great

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • costly for processing one person payroll
  • can process simple payroll in less than one minutes
  • can double check the report (payroll journal) before payroll is processed
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Paychex Flex makes it easy for our small organization to offer the full package of payroll services and benefits that a large organization can.
  • Paychex Flex's easy-to-use features improves productivity for both the administrator and employees.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • We have saved time and money tracking PTO on the paystubs. Improved communication and transparency also with employees.
  • Self-service entry of payroll allows for flexibility and improvements to calling payroll into a Paychex representative.
  • Qualitative improvements with having the HR Generalist and the Employee Handbook (Mineral) features.
Score 1 out of 10
Vetted Review
Verified User
Incentivized
  • I do not believe we have saved anything additionally. The time we've had to spend to get things to hopefully work is sad. This is the reason we've had to turn off all extra "products" of Paychex Flex. Time and Attendance is horrible. Benefits management is horrible. The user experience is horrible.
  • One thing I do not understand is why are updates for states, cities, counties, school districts, etc. not automatically updated? Should we not get a big red flag if we have an employee living/working, being paid in CA, but they aren't set up for CA sick time? If it is required to be on the paycheck stub to show the balance of the sick time, why would we not be notified that we are out of compliance?
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Paychex Flex saves me time and energy with doing my payroll. I know that our employees will get the paychecks on time and correctly done every pay period.
  • Paychex Flex gives me peace of mind with all of the tax aspects of payroll. It is great that Paychex handles all of the documentation, etc for the tax aspect of payroll. I have no background in accounting, so I am so glad that I have professionals handling this for me!
  • Paychex Flex was so helpful when taking over my health care for our business. Again, I do not have a background in health administration. The person I worked with offered us several plans so we could choose the best for our employees.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Paychex Flex has allowed us to save money and go paperless in lots of ways especially particular to W2s
  • Paychex Flex is easy to use for our employees. It's saved time in-house because employees can update their personal information all by themselves!
  • Paychex Flex saves our internal team even more time by automatically preparing reports for each payroll week, quarterly filing, etc. They also store it in their portal for your access.
Score 1 out of 10
Vetted Review
Verified User
  • ROI was terrible, I feel I wasted countless hours dealing with errors and honestly, left Paychex at the end of 2022 and am still dealing with issues 3 months later with payroll charges (still charging me for Time and Attendance) and 401k issues.
  • In my opinion, Paychex had a significant negative impact on my business as it took a lot of effort and time on my part to work through things I had been doing on my own for years before Paychex. It was actually more difficult with them in the mix.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Greatly improved employee payroll, the end of manually tracking employees for time-off, available time off for vacation, sick days, etc., per employee, saves so much time than trudging through the files.
  • Tracking time earned for employees can be set to your own company's individual process.
  • If your employee payroll is based on overtime over 40 hours per week, but you're on a bi-weekly payroll schedule, NO PROBLEM. Just enter your requirements and the system does the rest for you. You can set it up for O.T. after 40 hours per week, or on a per-day basis, O.T. after 8 hours a day, NO PROBLEM
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