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Paychex Flex

Paychex Flex

Overview

What is Paychex Flex?

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

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Recent Reviews

Good and Bad

7 out of 10
October 09, 2023
Incentivized
We use Paychex Flex as the only source of payroll processing for two divisions of our organization. We have tried to implement the PTO …
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Paychex Flex Review

2 out of 10
October 08, 2023
Incentivized
We use Paychex Flex as our sole HRIS system for the company. We currently have a very aggressive merger and acquisition strategy, so I am …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 33 features
  • Direct deposit files (270)
    9.3
    93%
  • Update personal information (239)
    9.0
    90%
  • Pay calculation (271)
    9.0
    90%
  • View and generate pay and benefit information (228)
    8.6
    86%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

Paychex Flex Review: One Users Payroll Management Story
02:26
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Pricing

View all pricing

Paychex Go

$59

Cloud
per month/+$4 per employee

Paychex Flex Service

Contact sales team

Cloud

Paychex Flex Enterprise

Contact sales team

Cloud

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

6.7
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.5
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

7.8
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

6.1
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8
Avg 8.0

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.5
Avg 7.7
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Product Details

What is Paychex Flex?

Paychex Flex® is an HR solution boasting simplicity, with technology that grows and changes with the user's business. Paychex combines business solutions and dedicated support, to help users:

•Hire, pay, manage, and retain employees

•Get experienced support as needed with a 24/7/365 U.S.-based, live support team

•Stay ahead of changing laws and regulations with Paychex compliance experts

•Access information on the go with the Paychex Flex Mobile App and Paychex Voice Assist

Talent Management: Recruit, retain, and develop top talent from a single HR platform and streamline the hiring and onboarding process.

Workforce Management: Improve employee efficiency and productivity with workforce management resources.

Payroll and Financial Support: Pay employees and manage taxes, and expenses.

Employee Benefits: Attract and retain top talent by offering valued employee benefits while simplifying plan administration.

PEO and HR Outsourcing: Support the business throughout the entire employee lifecycle with comprehensive HR outsourcing solutions.

Employee Experience: Save time and improve accuracy by giving employees access to self-service HR, training, and financial tools.

Integrations: Automatically connect and share data between software and Paychex Flex.

Choose the right level of technology and support for the business now — while keeping the ability to grow as needs change.

Paychex Flex Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information

Asset Management Features

  • Supported: Tracking of all physical assets

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Retirement- Single Record
  • Supported: FSA
  • Supported: Health Insurance, COBRA
  • Supported: Mobile App

Paychex Flex Screenshots

Screenshot of Screenshot of Screenshot of

Paychex Flex Video

Paychex Flex Demo

Paychex Flex Integrations

Paychex Flex Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

ADP Streamline Payroll, Enterprise eTIME, by ADP, and ADP Vantage HCM are common alternatives for Paychex Flex.

Reviewers rate Company Website Posting and Notifications and Alerts highest, with a score of 9.7.

The most common users of Paychex Flex are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(550)

Attribute Ratings

Reviews

(1-25 of 299)
Companies can't remove reviews or game the system. Here's why
November 29, 2023

Got Paycheck Flex?

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Paychex Flex daily for our time keeping. The owners of the company use Paychex Flex for payroll, and tracking employees time and details. Typically works very smoothly to clock in and out. You are able to organize the system to make it work best for your personal use. The owners are able to make it so that you are unable to clock-in at home and or clock out (which can be a bit inconveniencing) but I also understand wanting limitations on these things. You can very easily open your tax information and print out, show your schedule, and request time off. It is probably the most simplified system I've ever used for clocking in and out.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Paychex Flex to process payroll for clergy, part time employees and full time, salaried staff. With the assistance of the supportive staff, he Paychex Flex product allows us to process payroll for various types of employees, including the complexities that come with paying clergy and housing allowances. I am responsible for all aspects of onboarding new staff and Paychex Flex has been in instrumental part of making the onboarding process more efficient.
Brian McLean | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I currently use Paycheck for payroll, 401(k) retirement package for myself and employees and for workers compensation insurance. Having all those things in one place has been very helpful in conducting my business. If I have any issue or question, they have been very responsive and helpful. Highly recommend to simplify your computer workload.
Monica Guepet | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Paychex Flex covers all of our payroll and tax-related concerns. Previously, as a small non-profit, these concerns were handled by volunteers. The professionalism of Paychex gives us peace of mind in complicated payroll and detailed tax needs. We have also consulted with Paychex on human resource law changes and support. Their knowledge has been beneficial to our decision-making process.
Score 1 out of 10
Vetted Review
Verified User
Incentivized
We used Paychex Flex as our payroll system for our municipality, From experience, we have several issues with this company. Biggest issue was Monday holidays and overtime on the weekends. If Monday was a holiday, we had to do payroll on a Friday before. If there was overtime over the weekend, our guys couldn't paid for in that weeks check. That was an issue with the union guys.
October 09, 2023

Good and Bad

Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Paychex Flex as the only source of payroll processing for two divisions of our organization. We have tried to implement the PTO program with limited success. We have had to resort to keeping it manually unfortunately. We tried Paychex Flex's insurance program but that too was disappointing and not a lot of follow through was done once we signed on.
October 08, 2023

Paychex Flex Review

Score 1 out of 10
Vetted Review
Verified User
Incentivized
The experience with paychex customer service is the worst I believe I've have ever had. In my experience, it takes hours at a time to speak with anyone, as no one helps resolve issues. In my experience, they delegate problems down the line, and still to this day our issues had not bee resolved and after 10 years we closed our accounts. Outside of that, the pay roll specialist was always changing, and never submitted correctly. Many times employees were not paid on time. In my opinion, I would not recommend this company!
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Paychex Flex for our employees to enroll/view in benefits, view their pay stubs, tax forms, PTO balance etc. The APP is very convenient for our employees to use. We have had some hiccups with benefit enrollment and audits are necessary to ensure accuracy. The Paychex Flex team is very responsive to any issue concerning payroll. It is nice to have everything in one place for our employees.
October 03, 2023

User friendly

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Paychex Flex on a weekly basis to process my Companies payroll and have my 401K plan automatically uploaded weekly to eliminate human error. I wish the system was more user friendly when I am entering new hires. I am currently the only person to use Paychex Flex at my company other than our employee portal to review weekly pay stubs.
Peggy Dickinson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We switched over from Advantage Payroll to Paychex flex and they made the transition very seamless. Our industry is very different from most payrolls due to tip wage, charge tips paid out and cash tips declared. We have 9 different locations who share employees and they were able to customize our set up for our needs. I have a payroll specialist who I can call or email anytime to help me with anything! I also can call them and talk to any support representative for smaller needs. They are friendly and happy to assist me in a very timely manner. If there is a bigger need, my payroll specialist will prioritize my needs so that everything is ready for my next payroll. I consult with another restaurant group and they do not use Paychex and I see how they struggle to pull reports or things that I am able to do VERY EASILY with Paychex. Makes me appreciate them even more.
September 13, 2023

Review of Paychex Flex

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have used Paychex Flex for the last eight years. It is particularly useful in handling multiple cities. The direct deposit feature also works well. My employees receive their paychecks timely and also have access to their details.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Paychex Flex every day for our payroll service. We also use the time entry for tracking time sheets, and schedules, as well as LCPcertifed for certified payroll reports. The best thing about it is how it all integrates and is so automated. It has definitely helped our company.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Paychex has allowed us to have complete trust that we are paying employees correctly and abiding by Federal/State/Local laws. It was truly a lifesaver during COVID, and we are so glad to have added this software to our organization. Paychex literally saves us almost an entire employee by handling our payroll items for us.
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