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Paychex Flex

Paychex Flex

Overview

What is Paychex Flex?

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

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Recent Reviews

Good and Bad

7 out of 10
October 09, 2023
Incentivized
We use Paychex Flex as the only source of payroll processing for two divisions of our organization. We have tried to implement the PTO …
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Paychex Flex Review

2 out of 10
October 08, 2023
Incentivized
We use Paychex Flex as our sole HRIS system for the company. We currently have a very aggressive merger and acquisition strategy, so I am …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 33 features
  • Direct deposit files (270)
    9.2
    92%
  • Update personal information (239)
    9.0
    90%
  • Pay calculation (271)
    9.0
    90%
  • View and generate pay and benefit information (228)
    8.6
    86%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

Paychex Flex Review: One Users Payroll Management Story
02:26
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Pricing

View all pricing

Paychex Go

$59

Cloud
per month/+$4 per employee

Paychex Flex Service

Contact sales team

Cloud

Paychex Flex Enterprise

Contact sales team

Cloud

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

6.7
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.5
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

7.8
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

6.1
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8
Avg 8.0

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.5
Avg 7.7
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Product Details

What is Paychex Flex?

Paychex Flex® is an HR solution boasting simplicity, with technology that grows and changes with the user's business. Paychex combines business solutions and dedicated support, to help users:

•Hire, pay, manage, and retain employees

•Get experienced support as needed with a 24/7/365 U.S.-based, live support team

•Stay ahead of changing laws and regulations with Paychex compliance experts

•Access information on the go with the Paychex Flex Mobile App and Paychex Voice Assist

Talent Management: Recruit, retain, and develop top talent from a single HR platform and streamline the hiring and onboarding process.

Workforce Management: Improve employee efficiency and productivity with workforce management resources.

Payroll and Financial Support: Pay employees and manage taxes, and expenses.

Employee Benefits: Attract and retain top talent by offering valued employee benefits while simplifying plan administration.

PEO and HR Outsourcing: Support the business throughout the entire employee lifecycle with comprehensive HR outsourcing solutions.

Employee Experience: Save time and improve accuracy by giving employees access to self-service HR, training, and financial tools.

Integrations: Automatically connect and share data between software and Paychex Flex.

Choose the right level of technology and support for the business now — while keeping the ability to grow as needs change.

Paychex Flex Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information

Asset Management Features

  • Supported: Tracking of all physical assets

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Retirement- Single Record
  • Supported: FSA
  • Supported: Health Insurance, COBRA
  • Supported: Mobile App

Paychex Flex Screenshots

Screenshot of Screenshot of Screenshot of

Paychex Flex Video

Paychex Flex Demo

Paychex Flex Integrations

Paychex Flex Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.

ADP Streamline Payroll, Enterprise eTIME, by ADP, and ADP Vantage HCM are common alternatives for Paychex Flex.

Reviewers rate Notifications and Alerts highest, with a score of 9.8.

The most common users of Paychex Flex are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(551)

Attribute Ratings

Reviews

(1-25 of 34)
Companies can't remove reviews or game the system. Here's why
October 03, 2023

User friendly

Score 10 out of 10
Vetted Review
Verified User
Incentivized
The sales process was explained in detail how the system worked. I was provided with on-line tutorial on how to navigate the Payroll Flex system.
Peggy Dickinson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I wish I could remember their names, but I am old and it was awhile ago, but they were awesome! I know people often say things will be "seamless", well this was pretty close. They walked us through the changes and for the first few payrolls were at our beck and call for all things needed. They then transitioned us to our specialists who have taken VERY GOOD care of us!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Paychex is very proactive and structured. Their process of onboarding and migration seems to be designed for larger companies and was more structured than necessary for a smaller company like ours. Due to the complexity of their offerings, some information regarding additional free services was not addressed in the initial sign on, we were able to sign up afterwards but would have appreciated the information from the start.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The representatives were extremely easy to work with - from the original sales call to the implementation. They answered all of our questions at length, sometimes twice, and even showed us how to process our first payroll.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Dealing with Paychex has been easy. The employees are knowledgeable, friendly, and helpful. Paychex sales person was helpful with identifying the needs and the issues, and then offering up options for the solution. Our salesperson had a few options one that met the needs or most of them, and one that would meet the needs and add extra features.
April 25, 2023

Save a ton of time!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Constant availability, they are relatable to lay people like me who don't quite get the ins and outs of the industry. Being able to describe situations to people outside of your industry is a skill that I have found Paychex vendors have. Not pushy, but able to explain well.
Lonnie deMarco | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The Paychex sales team was very willing to meet on our schedule, either virtually or in person. The non-profit I was consulting with was looking to reduce costs and one of the items on their list for consideration was changing payroll vendors. Although Paychex was a great product with excellent customer service, other providers were quoting reduced rates. After meeting with the Paychex sales team and explaining our situation, they were able to present a wonderful solution that kept all of the needed Paychex features while decreasing the total cost to the business. They were very willing to work with us and were able to keep us as a customer.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I've always received great service and support. When ever I've called, I get good and helpful people who really want to help. It is important to me that I deal with people who are sincere...not only with their words...but...also in their actions. You can tell when people are just going through the checklist or really looking to help.
Loren Piel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The salesperson was very easy to work with and provided exceptional support throughout the process. I was assisted in identifying and providing all required information and documentation required to establish my account and to run my first payroll. The support did not end with the sale - there was amazing follow through until my first payroll was successfully completed - and continues to this day 15+ years later.
April 25, 2023

The bottom line

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our company has been with Paychex and has been using Paychex Flex for almost 20 Years. I was not employed with the company at the time of the sale but it obviously must have been extremely easy for us to stay with Paychex for this amount of time.
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