Overview
What is Paycor?
Paycor provides core HR functions scaled towards small and mid-sized businesses. Paycor offers an integrated benefits platform for interfacing directly with insurance carriers and an adaptable time management platform.
Paycor works but customer service does not
My Experience with Paycor
Good with room for improvement
New Paycor user
Superb Customer Service
Left a lot to be desired
Great HR System!
Paycor - Solid HRIS Platform.
Paycor Review.
Paycor stealing money, unprofessionalism.
Paycor rocks in Cleveland!
Not a great option for performance - look elsewhere
Paycor works as it should!
Keep up the CQI cycle and customer focus service line!
How Paycor Differs From Its Competitors
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Direct deposit files (291)8.686%
- Pay calculation (294)8.585%
- Update personal information (272)8.484%
- View and generate pay and benefit information (267)8.181%
Reviewer Pros & Cons
Video Reviews
3 videos
Pricing
What is Paycor?
Paycor provides core HR functions scaled towards small and mid-sized businesses. Paycor offers an integrated benefits platform for interfacing directly with insurance carriers and an adaptable time management platform.
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Namely?
Namely offers a cloud-based HR platform for integrated core and specialized HR services, including time and employee performance management and onboarding processes.
What is Oracle PeopleSoft HCM?
Oracle's PeopleSoft HCM is a complete, customizable suite including Global Core Human Capital Management, Workforce Management, Workforce Service Delivery, and Talent Management. PeopleSoft can be integrated to run on the Oracle Cloud.
Product Demos
Paycor Alternatives & Competitors | Ultimate Paycor Review 2023 [7/10]
SelectHub Analyst Review | Ultimate Paycor Review 2023 [9/10]
Who Is Paycor Suited For? | Ultimate Paycor Review 2023 [2/10]
Paycor Resources | Ultimate Paycor Review 2023 [10/10]
Unsupported Features | Ultimate Paycor Review 2023 [5/10]
User Reviews | Ultimate Paycor Review 2023 [8/10]
Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 8.3Employee demographic data(246) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 8Employment history(262) Ratings
Employment history is the ability to track previous positions held.
- 8Job profiles and administration(247) Ratings
Job profiles and descriptions can be created and edited.
- 7.4Workflow for transfers, promotions, pay raises, etc.(245) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 7.8Organizational charting(195) Ratings
Organizational charting is the ability to create hierarchical charts.
- 7.8Organization and location management(205) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 7.7Compliance data (COBRA, OSHA, etc.)(182) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 8.5Pay calculation(294) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 8.2Support for external payroll vendors(5) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.2Off-cycle/On-Demand payment(109) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 7.5Benefit plan administration(212) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 8.6Direct deposit files(291) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8Salary revision and increment management(247) Ratings
Salary revision is the ability to modify individual employee pay.
- 8.1Reimbursement management(58) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 8Approval workflow(209) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 7.7Balance details(225) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 7.7Annual carry-forward and encashment(187) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 8.1View and generate pay and benefit information(267) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.4Update personal information(272) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8.1View company policy documentation(200) Ratings
Employees can review company handbook, and corporate policy documents.
- 8.1Employee recognition(53) Ratings
thank a team member
- 8.1View job history(229) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 8.2Tracking of all physical assets(91) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 6.8Report builder(250) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.1Pre-built reports(250) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 6.5Ability to combine HR data with external data(165) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 8.2New hire portal(238) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 7.7Manager tracking tools(182) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 7.8Corporate goal setting(42) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 7.7Individual goal setting(104) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 7.9Line-of sight-visibility(83) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 7.9Performance tracking(103) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7.4Performance plans(133) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.2Performance improvement plans(119) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 7.1Review status tracking(124) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 7.5Review reminders(123) Ratings
System can generate reminders to ensure review completion timeliness.
- 7.3Multiple review frequency(104) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 8.3Candidate ranking(28) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 8Candidate search(32) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 8.2Job Requisition Management(110) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 8.2Company Website Posting(117) Ratings
Software allows postings to be displayed on the company website
- 8.2Publish to Social Media(100) Ratings
Software provides ability to publish postings to social media sites
- 8.2Job Search Site Posting(107) Ratings
Software provides ability to publish postings to top job search sites
- 8.2Duplicate Candidate Prevention(95) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 8.3Applicant Tracking(117) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 8Notifications and Alerts(124) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Paycor?
Paycor's Human Capital Management (HCM) platform aims to modernize every aspect of people management, from recruitment, onboarding and development, to payment and retention. Operating for 30 years, Paycor HR technology helps users to save time, analytics that provide actionable insights and dedicated support from HR experts. The vendor boasts more than 29,000 medium & small businesses using Paycor to help them solve problems and achieve their goals.
Paycor states they build HR software for leaders
who want to:
Focus on Strategic Goals
A core HR solution for all employee data, so users never have to switch platforms, log-in to multiple systems, re-key information or open multiple spreadsheets.
Understand Their Business at a Deeper Level
Paycor Analytics brings enterprise-level insights to medium and small business.
See Around Corners
Paycor delivers expert advice at every stage of the process, from the consultative sales approach that seeks to understand the user's business before recommending solutions to ongoing guidance from a dedicated customer success team.
Paycor Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Travel absence management
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
Asset Management Features
- Supported: Tracking of all physical assets
- Supported: Asset issue and transfer management
- Supported: Asset return
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Succession Planning Features
- Supported: Candidate ranking
- Supported: Candidate search
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Duplicate Candidate Prevention
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
Paycor Screenshots
Paycor Video
Paycor Integrations
Paycor Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Countries | United States |
Supported Languages | English |
Paycor Downloadables
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(578)Attribute Ratings
- 9.8Likelihood to Renew17 ratings
- 10Availability3 ratings
- 10Performance3 ratings
- 7.8Usability292 ratings
- 5.3Support Rating56 ratings
- 9.4Online Training3 ratings
- 10In-Person Training1 rating
- 9.1Implementation Rating16 ratings
- 10Configurability3 ratings
- 9.9Product Scalability3 ratings
- 5Ease of integration1 rating
- 10Vendor pre-sale2 ratings
- 10Vendor post-sale2 ratings
Reviews
(126-150 of 324)If you have to reach out to paycor get ready for a long wait
- They're very good at being there at the beginning but once you sign up good luck if you need help
- They're very good at avoiding customers who want to stop using the service
- customer service
Paycor Over-promises and Under-delivers on Service, Usability, Flexibility and Training
- Overpromise.
- Underdeliver.
- Customer service - extremely long phone hold times, and 2wk response times for email inquiries. Received conflicting instructions and advice, so we make decisions based on a rep's instruction and then the next rep advises us that we have to do it a different way.
- Implementation - we were advised that the 6-wk lead-time to transition payroll was adequate and yet, they were still actively configuring the account up to the business day prior to us processing our first payroll, leaving essentially ZERO time for training, auditing, etc. We were also told - in writing - that we'd have a dedicated implementation team for 6mos following transition, but oops, the salesman was just wrong about that, so despite implementation never being fully completed or audited, the implementation team pushed us through.
- Training - there was essentially no training due to the fact that the system wasn't ready for us prior to us having to process payroll. Their "help" feature on the website is cumbersome and difficult to navigate. We'll often read their "guides" and the instructions seem outdated (they describe page layouts that differ from what we see).
- Account Configurations - we expressed that our goal was to streamline the self-onboarding process and employee file self-maintenance, but employees were telling us that they couldn't adjust any of their personal info online or make tax form updates. After numerous attempts to read help guides, watch videos, we finally got clarification and were told that we have to "turn on" those features and functionality. So, they'll sell you on features that they never actually activate for you and never provide any training on, so bottom line.... GOOD LUCK actually knowing what's available or how to use it!
Paycor for your jobcorp!
- Fast replies.
- Mobile app available.
- User settings.
- Things you can update or change as the user.
In my experience a completely unresponsive company
Paycor is a very useful software for tracking employee time
- Track time easily.
- Request time off.
- Submit reviews.
- Mobile app robustness.
- Mobile app functionality.
Paycor Do Your Research
- Their applicant tracking system works very well.
- We haven't had any issues with running payroll.
- Time Management. PTO tracking is horrible.
- Customer service. You must wait in a queue for any questions and you never speak with the same person twice. They should consider an account manager.
- Addressing client concerns and staying on top of problem situations.
- Actually doing what they say they are going to do.
Paycor is a Great Platform for Small Businesses
- Having all employee information in one place is one of the best things about Paycor.
- When we have new documentation, we can easily have all employees sign to confirm they read and accept the changes made with a few simple uploads and clicks.
- It has made our employee onboarding experience much more streamlined and efficient.
- There are sometime bugs with the system, especially around timesheet approvals.
- Would be great to see them integrate with more platforms, like applicant tracking systems, for example.
Paycor - What I have found in my 2 years with them.
- Their payroll and HRIS system is very easy to learn.
- The applicant tracking system is easy to use and has a lot of neat features.
- The mobile app is easy.
- Their system is able to handle our weird vacation system.
- Their assistance with writing new and updating handbooks was very easy to use.
- Customer service has been an issue.
- Billing was an issue to start and took quite awhile to get fixed.
- The benefits system they use has caused us more grief than help.
Paycor is Great for Smaller Businesses: They Treat You With Care and Attention (Unlike Some Other Payroll Companies)
- Send daily reminders when I get close to payroll time in case I overlooked it.
- Clearly outline the amount needed to cover the paychecks, taxes and fees.
- When I reach out to Customer Service with a question, they are very prompt to respond.
- They send me quarterly tax filing reports so I have good records on file.
- They check in on me from time to time to make sure I'm satisfied; the previous vendor never did this.
- Some of the advanced features of their portal are a bit too complex for a non-financial person like me. I'm sure the CPAs love them, but they can be over my head.
- They don't have a local presence in my area. Sometimes it would be nice to put a face to the service, but it hasn't really been a problem for me.
- Not a lot of one-on-one communication between the person overseeing my account. I would have liked to at least meet the person by phone, even though I'm a very small customer to them.
Great software for employee usage
- Allow employees to clock in w/o having access to a computer (app on personal/work phone).
- Allow employees full access to pay and time sheet info.
- Allow employees an easy way to request time off.
- A chat feature to send messages to other employees w/o having to give personal contact info out.
- For many employees, clocking in/out doesn't always register, regardless of connection strength.
- The web interface doesn't allow individual customization (i.e. it defaults to displaying floating time off vs. PTO.
- The app frequently doesn't register thumb print based password on iPhone.
Good system-a few bugs to work out
- They continue to make updates to their software on a monthly basis.
- I like that I am able to give feedback that actually creates a change in the software.
- Paycor needs to improve their customer service. Waiting for over an hour or more isn't acceptable.
- I wish you could have more control of the applications and documents to add logos and other things to personalize them to your company.
Payroll in Paycor
- Paycor's home page is easy to navigate and provides customizable information at-a-glace.
- Paycor is genuinely intuitive for users at all levels.
- Paycor's pay grid is very robust and significantly streamlines the payroll process.
- Paycor is very responsive and supportive even when specialized and/or customized requests are not straightforward.
- Paycor's feedback option and knowledge base offer opportunities to request changes and/or learn about difficult tasks.
- Greater exposure and understanding to building and maintaining the general ledger and organizations within the platform would be great. Particularly how the accounts link to the departments and why.
- Greater understanding of how work locations operate within the departments. Do they just house the State income tax?
- Greater understanding of managing access for the organization, particularly executives and customizing access.
- Report building tutorial and creating sub-strings would be wonderful. I would love to see Paycor offer live webinars where participants could ask questions with specific examples relevant to their organization.
Paycor is great for mid-sized companies!
- Payroll processing was easy.
- Benefits enrollment was streamlined and user-friendly for employees.
- Integration with our 401k provider helped us keep things in sync.
- Their customer service was slow and often not much help.
- The reporting was not customizable and often left a lot to be desired.
Keep track of all hours
- Provides instant PTO request.
- Shows current payouts.
- Great user friendly app.
- Color scheme.
- Conflicting email from former jobs can cause an issue needs to be looked at.
- Not having an e at the end.
Review of Paycor from a Finance Manager Perspective
- Easy leave requests.
- Readily view past paystubs.
- Manage employee data.
- Outlining Paycor charges.
- Customer service.
- Availability to answer questions.
- Turnaround time on account updates.
Paycor is great!
- Punches.
- Vacation scheduling.
- Sick/personal time.
- W2 management.
- Editing time cards on the app.
- Switching departments before a punch.
A Solid Payroll Solution, but Lacking Support
- Payroll automation.
- Punch clock.
- Employee self service.
- Reporting.
- Scheduling.
- Customer support.
Paycor Pays Off
- Vacation days requests.
- Sick leave request.
- Pay stubs.
- Mobile friendly browser.
- Recruitment.
- Onboarding.
- Payroll.
- Benefits.
- Allowing notes in locations, such as time off accrual.
- Having our representative reach out more often. There is such advancement in Paycor that our rep is always changing.
- I think after the first year, you should have a team contact and review how things are set up and if changes need to be made.
- Easy to use user apps
- Easy to use dash boarding
- All in one solution
- Missing the ability to administer evaluations globally
- Struggles to deliver on complex issues
- Struggles to complete all of their new customer onboarding, schedule creep issues
Great Product.
- Analytics
- Payroll
- HRIS
- Customer Service
- Seamless integration
We love (and trust!) Paycor!
- The Feedback Center. If you are using a feature of the product and think to yourself, "I wish it did this....", you can go to the feedback center where Paycor uses your suggestions to develop product updates! It is excellent that they listen to their customer base this way.
- The system is clean, attractive and very easy to use!
- The HR Expert Team is AMAZING. I rely on them any time I am in doubt about something and feel immediately reassured once speaking with their professional team.
- I would love to see the employee side of the Paycor experience customized with the company's branding.
- Customer Service struggles often. If you need quick, immediate assistance you can usually get it but if an issue needs to be researched, they may not get back to you in a timely fashion and sometimes requires significant follow-up.
- Implementation fees for new features are high. Once you have the system, I do not know that it should cost as much as it does to implement new features.
- Allocating employees time throughout the day.
- Use with cell phones for transferring from one allocation to another.
- Visually seeing at payroll time what employees need timecard attention, by department.
- Timecard entry screen needs a re-write.
- Daily entry for times need to be saved one row at a time, so multiple punches need to be saved as you go.
Run! Run very fast! The salesman will call you back to sell you the product, support when needed is non-existent!
- Well rounded package of options to support the entire company
- Reoccuring "glitches" that no one bothers to explain to determine if there is something that needs to be done differently on our end.
- Complete lack of response to emails and telephone calls
- No dedicated person to reach out to for support or questions
- Feels like the company is on it's last leg and no one is in charge of the ship there.
Unfortunately, would not recommend Paycor
We have been exceptionally disappointed with Paycor and are currently shopping to switch after only a year or so on the platform. Again, we are talking about HR and payroll - it needs to be done right otherwise we lose all credibility and trust with our employees. I never write reviews like this, but felt it necessary to share our experience because this has been an incredibly time-consuming pain point for our organization. I am sure some have had a positive experience, but I personally would never recommend.
- Employee self-service for managing bank accounts, withholdings, etc.
- Helpful onboarding features.
- Decent reporting capabilities, including customizable templates.
- No dedicated account manager.
- You will wait on hold for hours on the customer service line until you have to hang up and get back to your real job.
- I have never received a single response to any of the 5+ support tickets I have opened through their email support line.
- Will run reports using their existing templates and still get null values.