TrustRadius Insights
PayPal Payments Pro has proven to be a versatile and reliable payment processing solution for various industries and businesses. Users …
Starting at $0.02 per transaction
View PricingOverview
What is PayPal Payments Pro?
PayPal Payments Pro is an enterprise-class ecommerce payment solution, that provides payment processing security to build a professional-grade ecommerce site. It can be configured to meet business needs and works across devices. Users can tap into over 390 million…
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Pricing
QR code Transactions
1.90% + fixed fee
Cloud
per transaction
Charity Transactions
2.20% + fixed fee
Cloud
per transaction
Commercial Transactions - In-Store
2.70% + fixed fee
Cloud
per transaction
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is PayPal Payments Pro?
PayPal Payments Pro Video
How PayPal Works
PayPal Payments Pro Competitors
PayPal Payments Pro Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
PayPal Payments Pro is an enterprise-class ecommerce payment solution, that provides payment processing security to build a professional-grade ecommerce site. It can be configured to meet business needs and works across devices. Users can tap into over 390 million active customer accounts around the globe.
Reviewers rate Support Rating highest, with a score of 2.3.
The most common users of PayPal Payments Pro are from Small Businesses (1-50 employees).
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Reviews and Ratings
(228)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
PayPal Payments Pro has proven to be a versatile and reliable payment processing solution for various industries and businesses. Users have praised its convenience and security in facilitating transactions, whether it's reimbursing group expenses, processing payments for an ecommerce business, or distributing payroll for a large company. With its integration capabilities, PayPal Payments Pro seamlessly works with other platforms like BigCommerce Store and Shopify, instilling trust among customers and reducing cart abandonment. Freelancers and contractors have also benefited from the platform, as it simplifies payment processes, eliminates the need for manual checks, and ensures accurate record-keeping. Additionally, PayPal Payments Pro has become a popular choice among non-profit organizations for its ease of use and lower processing charges compared to other event management software. The user-friendly interface and fast payment transfers have made it a preferred option for businesses of all sizes, offering a pleasant experience with minimal wait times for payments to be received.
Intuitive and User-Friendly Interface: Many users have praised PayPal Payments Pro for its highly intuitive and user-friendly interface. They have found the clean layout and intuitive design of the platform to be easy to navigate, allowing them to perform tasks efficiently. This emphasis on a positive user experience through a well-designed interface has been appreciated by reviewers.
Efficient Mobile App Performance: The mobile application of PayPal Payments Pro has received high praise from reviewers for its speed and efficiency. Users have mentioned that they can make quick payments within seconds, which contributes to their convenience and productivity when managing payments on the go. The swift payment processing and fast performance of the mobile app have been recognized as valuable features by users.
Seamless Integration Capabilities: Reviewers have highlighted PayPal Payments Pro's integration capabilities as a significant advantage. They appreciate how the platform simplifies the checkout process and seamlessly integrates with websites and platforms like WooCommerce. This seamless integration saves time and effort for businesses, enhancing workflow efficiency for users.
Difficulty in reaching customer support: Some users have expressed frustration with the lack of support options and difficulty in reaching a live person for assistance. They mention that only email communication is available, and the responses received are often unsatisfactory and do not provide helpful information.
High fees for international payments: Several users have complained about the high fees associated with international payments. They mention charges for international transfers, currency exchange, and poor exchange rates. Some users question why they cannot add a bank account in a foreign currency and suspect that PayPal's motivation is to collect fees.
Funds or accounts being blocked without explanation: A number of users have reported instances where their funds or accounts were blocked without any explanation or reason provided by PayPal. They feel frustrated as PayPal holds their funds without providing any real information on why this action was taken.
Attribute Ratings
Reviews
(1-25 of 73)Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
- We had conflicts with refunds issues where they have been delayed or denied.
- Some damage to defective items that we received has not been covered under PayPal Payments Pro for return.
- Overall PayPal Payments Pro has been helpful in resolving some of our disputes with vendors when we have disputes with orders or shipments that did not arrive.
March 22, 2022
Almost perfect payment option on the Internet
- Quick and easy setup saves cost on web development.
- Trust from client side helps us to get paid faster and improves conversion rate.
- Not only getting paid but making payments is safer because our real card number is not revealed to the seller.
March 21, 2022
Security in transactions and billing
Score 8 out of 10
Vetted Review
Verified User
- Certainly, the commissioners are high, however, it is completely worth it for the comfort and practicality that it offers us in all our work.
- Our clients are always comfortable and happy to acquire our services thanks to our payment method.
- Scheduling payments to trading partners, billing, and registration make this task much easier and more efficient.
December 13, 2021
Good payment processor from a well known brand
- As we've integrated this multiple times for different client we knew how to hook it all up so this increased margins.
- Clients were familiar with the UX.
- Customers recognise PayPal and are more likely to trust the client's website and pay.
November 25, 2021
Earn Dollars in South Africa
- PayPal has allowed our local small business to secure international clients and even repeat business.
- The transaction fees are reasonably comparable to traditional "wire transfers".
- Due to our weak local currency, earning in dollars really boosts our cashflow.
September 15, 2021
A Real Pal
Score 9 out of 10
Vetted Review
Verified User
- It has made payments streamlined
- My debit card details are not revealed at the time of payment
- It makes payment record seamless
September 01, 2021
PayPal is not your Pal
Score 1 out of 10
Vetted Review
Verified User
- I have decided to not use them after my experience as test as a customer. I am glad i have seen first hand what my new customers will be facing when using this poor service.
- The only positive I got out of the experience is to know what NOT to do when processing payments.
June 24, 2021
A reliable and easy to implement payment system
- The fact that you can integrate easily with their API endpoints to have a fully working payment platform for your web application
- You can monetize your business easily and faster by allowing a trusted payment method that protects consumers
- Improved the payment c[y]cle.
- Getting international payments from clients easily.
- Improved the invoice system.
June 21, 2021
PayPal Payments: Great for Beginners
- Made it very easy to accept credit cards online.
- Was able to get funds sooner from clients.
- Was very easy to set up online.
- PayPal has a lot of other services that are helpful for our business.
June 07, 2021
Quick, simple and secure!
- Increased sales
- Better perceived security
- Simple tracking of payments
June 07, 2021
Ability to send and receive instant payments.
- My employees have been able to get their payroll payments instantly, they don't have to wait an amount of time after sending the money.
- My employees have been more satisfied with the payments, since thanks to the payment scheduling, the money reaches their PayPal account on the exact day and time.
- It is easier to have a record of all payments. Previously it was necessary to have a paperwork of all payments together with the receipts of all those payments, however, with PayPal Payments, the payment history is more accessible.
- Increases orders as PayPal is widely used
- Clients trust PayPal due to protection
May 29, 2021
PayPal Payments -- it's a no-brainer
- Helped us capture 25% of our eCommerce revenue.
- Only took 20 minutes to integrate with zero customer service needed.
- Ease of reporting from our QuickBooks accounting software.
- Streamlining employee efficiency in payments
- Ensuring people can digitally pay each other when not in the same location
- Ensuring that vendors can bet paid seamlessly
- Helped in accepting payments from far away countries
- Easy to learn - minimal training required by employees
- Accepts most of the credit cards
May 22, 2021
PayPal Payments makes selling easy!
Score 9 out of 10
Vetted Review
Verified User
- Has allowed us to collect money so definitely a positive ROI.
- Fees are definitely high, especially when conversion rates are involved.
- Makes buying and selling easier online = more sales.
May 22, 2021
A Must Have Payment Option!
- In the past year we've lost a couple hundred dollars due to cancelled payment agreements
- Due to the large percentage who choose PayPal Payments, it's brought in thousands in sales that may have been abandoned otherwise
- Customers trust PayPal Payments and some feel more comfortable with it rather than putting in their credit card info. It's allowed purchasers who otherwise wouldn't have bought to purchase with the security of not having to enter sensitive payment info.
May 22, 2021
PayPal Payments - great tool for new businesses
- Eventually had to upgrade because I reached my limit
- Gave me a leg up when looking professional to a new client
- Our daily revenue has been increased when started PayPal Payments as the payment gateway.
- Refund rate and recurring revenue is stable and disputes are handled properly.
- Forex Fluctuations is controlled and solved the buying experience for few users.
- Solved problem for different currencies and retained our users.
May 22, 2021
PayPal Payments - Anytime, Anywhere!
- We have reduced reliance on paper books to keep records
- Our automated procedures have been simplified
- Fees for accepting cards is about 2.9% per transaction, so we build this into our prices
- Saves processing time and allows us to receive money from customers much faster
- Less effort to receive payments (mailed checks, bank deposits)
- Zero cost implementation.
- Reduced risk in receiving International payments.
- Automatic money transfer from wallet to bank account.
- Reduced turnaround time for processing payments
- Widely accepted payment method which provides the ability to do business on a global level
- Reduced time spent to finalize online payments
- Increased customer satisfaction regarding online experience
- Increased operations efficiency