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PayPal Payments Pro

PayPal Payments Pro

Overview

What is PayPal Payments Pro?

PayPal Payments Pro is an enterprise-class ecommerce payment solution, that provides payment processing security to build a professional-grade ecommerce site. It can be configured to meet business needs and works across devices. Users can tap into over 390 million…

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Recent Reviews

TrustRadius Insights

PayPal Payments Pro has proven to be a versatile and reliable payment processing solution for various industries and businesses. Users …
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A Real Pal

9 out of 10
September 15, 2021
Paypal payments solution is used for my part-time ecommerce business. The payments that I need to make for purchasing any software or …
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PayPal is not your Pal

1 out of 10
September 01, 2021
PayPal is NOT used by my organization. I used it to see how we could implement it in a future mobile project we are working on it failed …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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QR code Transactions

1.90% + fixed fee

Cloud
per transaction

Charity Transactions

2.20% + fixed fee

Cloud
per transaction

Commercial Transactions - In-Store

2.70% + fixed fee

Cloud
per transaction

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is PayPal Payments Pro?

PayPal Payments Pro Video

How PayPal Works

PayPal Payments Pro Competitors

PayPal Payments Pro Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

PayPal Payments Pro is an enterprise-class ecommerce payment solution, that provides payment processing security to build a professional-grade ecommerce site. It can be configured to meet business needs and works across devices. Users can tap into over 390 million active customer accounts around the globe.

Alipay, Finix, and kevin. are common alternatives for PayPal Payments Pro.

Reviewers rate Support Rating highest, with a score of 2.3.

The most common users of PayPal Payments Pro are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(228)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

PayPal Payments Pro has proven to be a versatile and reliable payment processing solution for various industries and businesses. Users have praised its convenience and security in facilitating transactions, whether it's reimbursing group expenses, processing payments for an ecommerce business, or distributing payroll for a large company. With its integration capabilities, PayPal Payments Pro seamlessly works with other platforms like BigCommerce Store and Shopify, instilling trust among customers and reducing cart abandonment. Freelancers and contractors have also benefited from the platform, as it simplifies payment processes, eliminates the need for manual checks, and ensures accurate record-keeping. Additionally, PayPal Payments Pro has become a popular choice among non-profit organizations for its ease of use and lower processing charges compared to other event management software. The user-friendly interface and fast payment transfers have made it a preferred option for businesses of all sizes, offering a pleasant experience with minimal wait times for payments to be received.

Intuitive and User-Friendly Interface: Many users have praised PayPal Payments Pro for its highly intuitive and user-friendly interface. They have found the clean layout and intuitive design of the platform to be easy to navigate, allowing them to perform tasks efficiently. This emphasis on a positive user experience through a well-designed interface has been appreciated by reviewers.

Efficient Mobile App Performance: The mobile application of PayPal Payments Pro has received high praise from reviewers for its speed and efficiency. Users have mentioned that they can make quick payments within seconds, which contributes to their convenience and productivity when managing payments on the go. The swift payment processing and fast performance of the mobile app have been recognized as valuable features by users.

Seamless Integration Capabilities: Reviewers have highlighted PayPal Payments Pro's integration capabilities as a significant advantage. They appreciate how the platform simplifies the checkout process and seamlessly integrates with websites and platforms like WooCommerce. This seamless integration saves time and effort for businesses, enhancing workflow efficiency for users.

Difficulty in reaching customer support: Some users have expressed frustration with the lack of support options and difficulty in reaching a live person for assistance. They mention that only email communication is available, and the responses received are often unsatisfactory and do not provide helpful information.

High fees for international payments: Several users have complained about the high fees associated with international payments. They mention charges for international transfers, currency exchange, and poor exchange rates. Some users question why they cannot add a bank account in a foreign currency and suspect that PayPal's motivation is to collect fees.

Funds or accounts being blocked without explanation: A number of users have reported instances where their funds or accounts were blocked without any explanation or reason provided by PayPal. They feel frustrated as PayPal holds their funds without providing any real information on why this action was taken.

Attribute Ratings

Reviews

(26-50 of 73)
Companies can't remove reviews or game the system. Here's why
Alan Bloxham | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • PayPal Payments is great with confirming payments you send out or receive
  • PayPal Payments is secure because it has multiple authentications while setting up the platform and each subsequent use.
  • I think PayPal Payments could do better at explaining extra fees from within the app. There are resources online, but some people may want the answers to be more prevalent.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Send payments to contractors: The vast majority of our independent contractors who need to be paid for services accept PayPal. This helps us easily track how much we have paid individuals over the course of the year and know who to issue a 1099 to, as well.
  • Receive payments: Many of our clients write checks, but the clients who want an easy way to quickly send us a payment often use PayPal. Since it's a fairly universal platform, many people have access to it already in place so it's an easy solution.
  • PayPal Credit: We have used PayPal credit previously to finance a purchase of equipment our organization needed. We didn't have the cash on hand, but PayPal credit allowed us to purchase the item and pay back over the course of several months with no interest. This was a huge advantage for our organization.
  • Purchase Protection fee: Many of our clients are paying us after a service has been delivered. In those cases, it doesn't seem necessary to charge the full fee for purchase protection. The option for not including purchase protection is labeled "Friends and Family", which I understand is probably a marketing tool so more people will pay the fees, but it seems misleading. I wish there were an intermediary fee so we can compensate PayPal for providing the payment platform, but not have to pay the full 3% to process the payment.
Jennifer Stirling | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Great transparency and easy to understand what the service will or will not do.
  • Gives options for payment (credit/debit/bank).
  • A solid business that has been around since 1998. I would choose PayPal over any other service of its kind.
  • Easy to resolve disputes/PayPal is ethical and fair.
  • Sometimes the fees for the recipient in other countries (US to Mexico, for example) are quite high.
  • Once funds are sent, it's very hard to get them returned. For example, if you send funds to an email that is no longer being used, the user of that email has to figure out how to log in to their old account and return the money to you.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Accurately processes payments from various payment methods (i.e. bank account, credit & debit cards).
  • Bookkeeping and account features are great for knowing fiscal activities (i.e. sales, revenue, refunds, taxes, etc.).
  • Create in integrating with various 3rd party software for easy & seamless integrations.
  • Offer the use of a variety of cryptocurrency.
  • Offer questionnaires/surveys to customers via the payment confirmation link.
  • Offer less fees for large quantities of processed orders/sales.
May 21, 2021

PayPal is a Pal

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • PayPal Payments allows Payees to create a clear, straightforward, and professional invoice with all the necessary information including company logo quite easily.
  • PayPal Payments allows parties to make a payment or request for payment with a super easy-to-use UI.
  • PayPal Payments allows various forms of payments including using linked bank account, different credit cards, and now there's even an option to trade cryptocurrencies.
  • If there was one thing I think PayPal could work on, is getting more businesses and individuals to adopt to platform as the go-to payment method. Perhaps adding a recurring payment option.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Payments to sellers/suppliers or others. You can pay without sharing your personal information.
  • Receive payments or refunds. You can receive money or refunds for you to use with anyone accepting PayPal.
  • You may withdraw you money, by either sending it to a bank account in your PayPal account or to the debit or credit card linked to the account.
  • Waiting times are an issue when calling in to customer service. However, their customer service agents are very professional and helpful.
Score 1 out of 10
Vetted Review
Verified User
  • Is easy to use by a customer.
  • Is widely awailable.
  • Customer Support is somewhere between being a nightmare and non-existent. These days we actually have no chance to get to a living person there. We can only write e-mails. What is more, the answers I get seldom solve any problem or give real information. For example "Your payment is on hold for security reasons"? What does it mean?
  • Fees are very high. When I accept international payment I have to pay: 4,4% for international transfer + 4% for currency exchange + poor exchange rate = 10 to 12% fee.
  • I really don't understand why I can not add my bank account in a foreign currency. The only reason I see is greed to collect the fees mentioned earlier. Funds or accounts are blocked with no reason nor explanation - "for security reason". But I get no real info, I suppose that PayPal just means on holding my funds and that is all the mystery here.
Kevin Miller | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Multiple ways to pay
  • Detailed reporting and analytics
  • Accepted virtually everywhere payments are accepted
  • Quick and easy invoices
  • More support for sellers over buyers. Lots of room for scammers to take advantage of buyers as PayPal almost always sides with the buyer.
  • Easier access to pre-approved payments & subscriptions.
Anne Theriault | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • PayPal Payments has superior customer service.
  • PayPal Payments is very quick and convenient.
  • PayPal Payments has a very effective resolution center if a problem should be encountered.
  • I am extremely pleased with PayPal Payments and have no comment on how they could do things differently.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Reduces transactional friction.
  • Offers extended credit to consumers (0% interest for 6 months) with no additional fee to merchants.
  • Offers partners marketing opportunities with the PayPal consumer base as a value add.
  • Until recently, they have not offered a similar product to the likes of Affirm, Quadpay, et. They have since launched a "no interest equal payments" option for consumers, but that comes at an additional cost to merchants.
Steve French | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • The ability to invoice someone anywhere in the world and have them pay directly off of that invoice is huge. It handles currency issues well.
  • Moving funds to and from my bank account is simple.
  • It downloads transactions into my accounting system (Quickbooks).
  • Reporting.
  • Currency conversion automatically at the time of payment.
Ann M. Frank | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Payments are made securely.
  • Various types of accounts can be linked to PayPal to make payments.
  • It makes paying international vendors and staff easier (sometimes there are challenges with paying via other methods). This speeds up the process.
  • It's easy to learn and train on.
  • The currency converter doesn't always work.
  • Some vendors and staff don't have an account.
burt smith | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • PayPal is accepted in a large number of online stores, so you can buy in different places and countries easily and safely.
  • By being an intermediary between your credit card and the seller, and in addition to using encryption security in your transactions, you are not at risk of your credentials and personal data being stolen.
  • Use is very simple, you only have to associate a credit card and you can already buy in the hundreds of shops that accept PayPal.
  • PayPal has an anti-fraud security system, so in case you buy something and it does not arrive or arrives damaged, you can open a case to ask for a refund. The resolution of the case is delayed only a few days, which is much faster than the vast majority of banks.
  • PayPal is not accepted everywhere. This means you can't always use this product for purchases.
MaryLee Trettenero | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Allows me to automate my appointment booking process. This saves me a countless number of hours on a weekly basis. When I was doing this manually - on a slow week, I was spending 2 - 3 hours and it was spread out throughout the week. Having it automated - I don't have to get involved.
  • Allows me to immediately send out payment requests and receive payments quickly. The turn around time for an invoice payment can be within minutes after I send out a payment request. This is invaluable to me.
  • Allows me to send friends and family money instantly and without a charge.
  • A refund is easy to process.
  • I have a booking service and the software isn't 100% compatible with PayPal. It kicks the customer off the payment page after they finish filling out their credit card information. No one knows how to solve this. Though I believe it's the booking service's glitch, it's an ongoing issue. I wish Paypal would take up this complaint with my booking service. I'm happy to provide more info.
  • I wish people weren't able to use the credit feature for my business. Mind you I've never had a customer not pay when they use PayPal's credit service, but I didn't set this up as a feature and wouldn't otherwise give my clients this option.
  • I can't say exactly what I'd like to see differently but I feel that the reports could be more comprehensive. When I've tried to run reports - sometimes I can't search for specific information - either those dates are available or the specific details aren't available. I was doing research for my business recently and it seems like the range of details you can obtain from reports could be enhanced.
Chris McCarthy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of use when working with global contractors who seem most familiar with this form of digital payment
  • Security: Whenever we have a question they are most disciplined about ensuring the identity of our call and at several levels. Yet they also ensure the business transaction behind our call remains as seamless as possible.
  • Reasonable fees: Having tried many other sources of digital payments, our experience with PayPal is that their fees are quite reasonable given the speed of processing and reliability they provide.
  • Keep your fees competitive and we will stay with you without ever bothering to try a new service.
ZEESHAN ALI | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to send receive payments.
  • Transaction takes smoothly with money getting directly into our linked bank account.
  • We can accept payment from around the world in different currencies.
  • Low transaction fees.
  • Interface is quite simple and easy to use.
  • Linking of cards is not so smooth and time taking process.
  • Poor customer service.Very limited help available.
  • In India, we can't hold PayPal balance for more than 24hrs.
September 25, 2018

My pal, the PayPal

Tim Mack | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It draws from your banking account (linked accounts) making it easy to send money.
  • Allows me to leave notes and if need be, get a refund fast!
  • Everything moves pretty quick with PayPal, I have not had an issue with funds getting tied up.
  • My biggest gripe with PayPal is the way it handles bookkeeping at a time. When I pay someone, PayPal takes money from my banking account, and deposits it into my PayPal, then it un - holds the funds and issues payments. When I go to do my taxes at the end of the year and import my expenses, it looks like I have x2 the deposits and this requires a bit of sorting.
  • When I started to work with an accountant from Pakistan, they just had access to see my funds and reconcile my accounts.. PayPal froze my account until the contractor from Pakistan could submit verification documents, this was a bit of a stress.
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