TrustRadius Insights
PayPal Zettle has gained popularity among users as a highly effective solution for accepting credit and debit card payments. With the …
Overview
What is PayPal Zettle?
PayPal Zettle (formerly PayPal Here) is a POS and payment processing system that includes either a mobile card reader or a chip reader (hardware), and is powered by the mobile PayPal Here app. Admins can add up to 1,000 users…
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What is PayPal Zettle?
PayPal Zettle (formerly PayPal Here) is a POS and payment processing system that includes either a mobile card reader or a chip reader (hardware), and is powered by the mobile PayPal Here app. Admins can add up to 1,000 users per account, and the app also includes invoicing, reporting, and…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is PayPal Zettle?
PayPal Zettle (formerly PayPal Here) is a POS and payment processing system that includes either a mobile card reader or a chip reader (hardware), and is powered by the mobile PayPal Here app. Admins can add up to 1,000 users per account, and the app also includes invoicing, reporting, and inventory management features.
The pricing structure for payment processing is:
2.7% per US card swipe.
3.5% + $0.15 to key in cards.
2.9% + $0.30 to invoice.
1% for cross-border transfers.
The pricing structure for payment processing is:
2.7% per US card swipe.
3.5% + $0.15 to key in cards.
2.9% + $0.30 to invoice.
1% for cross-border transfers.
PayPal Zettle Video
The TrustRadius team goes over some of the best free POS software and services, which includes Paypal Zettle.
PayPal Zettle Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(53)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
PayPal Zettle has gained popularity among users as a highly effective solution for accepting credit and debit card payments. With the ability to transform mobile phones into point-of-sale systems without the need for additional hardware or lengthy banking processes, businesses have found it to be an invaluable tool. Instant payments facilitated by PayPal Zettle eliminate the need for bank transfers or checks, providing a seamless transaction experience for both businesses and customers. The fast and fluid PayPal Here hardware allows for quick and efficient transactions, saving time and avoiding the expense of a separate POS system. Integrating PayPal Zettle with eCommerce platforms like BigCommerce allows for easy inventory management across online and in-store sales. Solo business owners appreciate the simplicity of PayPal Zettle's Bluetooth card reader and user-friendly app, enabling them to accept payments during consultations and ultimately boosting sales. It is also widely used by businesses managing multiple online stores, accepting orders over the phone, and selling physical goods and information products in person at events. Nonprofit organizations have successfully utilized PayPal Here for accepting charitable contributions, processing credit card payments at fundraising events, and facilitating manual entry of orders or donations. Additionally, service businesses benefit from PayPal Here as it allows them to take customer credit card payments on-site, regardless of their location. Overall, PayPal Zettle has simplified credit card payment processing for small businesses, streamlined operations, reduced wait times, improved customer experiences, and ultimately increased purchases and customer satisfaction. With its versatile features and integration capabilities with eCommerce sites, PayPal Zettle proves to be a valuable tool across various industries.
Efficient hardware connection: Users have praised the seamless and efficient hardware connection of PayPal Zettle. Many reviewers have stated that their mobile devices and the PayPal Zettle application quickly recognize the hardware, saving them valuable time compared to other POS systems.
Instant transaction processing: The instant transaction processing feature of PayPal Zettle has been highly regarded by users. Numerous reviewers have mentioned that transactions can be carried out within a second simply by passing the NFC chip inside the system, providing a smooth and efficient payment experience.
Convenient transaction history management: Users appreciate the convenience of tracking and managing their transactions with PayPal Zettle. Several reviewers have pointed out that the transaction history is conveniently shown in their registered PayPal account, giving them an easy-to-access overview of their payment history.
Delayed Access to Funds: Some users have reported that payments received through the PayPal Here system are initially frozen for 48 hours, causing delays in accessing funds.
Limited Features and Integration: Several users have mentioned that the PayPal Here application lacks certain features and integration options with their PayPal accounts, which can be limiting for their business needs.
Lack of Inventory Control and Integration: Users have expressed dissatisfaction with the lack of built-in inventory control in the PayPal Zettle software. Additionally, some reviewers have noted that it does not integrate directly with popular platforms like WooCommerce, making it less convenient for managing their business operations.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
June 28, 2022
Highly Recommended
I needed a POS solution that would integrate with our Big Commerce eCommerce platform to make my life easier as far as managing inventory that I sell both in-store and online. I also did not want to spend a lot on this solution since in-store sales are not as strong as they used to be.
- Integration with eCommerce platforms
- Ease of use
- Low card processing costs
- Low hardware cost
- Speed of transaction processing
- Speed of accessing funds
- Documentation
- Cannot use HTML for creating description
- Low Cost
- eCommerce integration
- Speed
- Has made my job a lot easier while lowing card processing costs.
1
I do it all
1
it is very simple to use, no special skills required
- Customer Management
- Inventory Management
- eCommerce Integration
No
- Price
- Product Features
- Product Usability
- Product Reputation
Price is important, many of these POS systems are overly expensive. It is also important that it can integrate with our Big Commerce platform to remove inventory from online when it sells in the store.
- Implemented in-house
Yes
1. Initial Hardware setup and configuration
2. Slowly adding products as we go.
2. Slowly adding products as we go.
Change management was a small part of the implementation and was well-handled
- Poor hardware documentation
No I did not
I called 4-5 times when first setting up the system as the instructions are incomplete and quite limited. They were very helpful and knowledgeable, and I never had to wait on hold to speak with someone. Each person I spoke with was a native English speaker, it was not some overseas rep reading from a manual that was hard to understand.
- Adding Products to the catalog
- processing a sale
- Initial hardware setup
Yes
It works well, but I don't use it much. You can have a look at your receipts and reports while you are away from the system and looking for info.
- Big Commerce
Very easy, but when adding descriptions for the website it does not allow you to use HTML so if you have any colored text in your product descriptions, you will need to edit the description in your eCommerce platform after the product has been added.
- Single Signon
If you have any questions, just call them. Super helpful staff with little-to-no hold time.
May 21, 2020
Happy PayPal Here Customer
We use PayPal Here to instantly and easily collect donations by credit card from our supporters. We have found PayPal Here very useful at our fundraising events and other community events where people may want to make a donation with a credit card. We have also used PayPal Here to sell raffle tickets and auction items.
- PayPal is a trusted brand so people are comfortable using PayPal Here to make donations.
- The PayPal Here app is very easy to navigate.
- The PayPal Here card reader works very well and is small, which makes it convenient to use on the go.
- The receipt that people receive for a donation made through PayPal Here isn't easily edited/adjusted. I would like to add our branding and specific text to it.
- Donations at fundraising events have increased significantly since we started using PayPal Here. Our supporters love how easy it is to use.
- Because donors receive a donation receipt from PayPal, we have saved time by not generating receipts for donors.
Ultimately we selected PayPal Here because PayPal is such a trusted and well-known name, because of the easy-to-navigate user interface, because the card reader was inexpensive but performs well, and because the organization was already using PayPal to collect donations through our website. Using PayPal Here to collect mobile credit card donations was an easy choice!
March 10, 2020
I'm glad PayPal is here!
Paypal Here is super useful for a solo business owner like myself. I have the Bluetooth device that connects very easily to my Stylo 4 and Galaxy s8+ business phones. It has both the chip and card reader so I can take payments during consultations with ease. Everything else is handled through the app which pretty much acts like the normal PayPal app. Money is available fairly quickly after the transaction is complete.
- Accepts both chip and swipe functions with most readers.
- Funds available quickly.
- Multiple integrations.
- Improved battery capacity with each new release.
- More integrations for the PayPal app.
- Having a PayPal Here device ready makes you look professional.
- Older customers trust the PayPal name over lesser-known alternatives.
- Good investment as it pairs well with my Android devices.
I received my Square reader faster and it does its job well but, but the reader itself is small and very easy to lose. Unlike PayPal, I had to create a new account that would only be used for that single purpose. PayPal Here is an extension of PayPal so set-up was flawless and my information was already there for my business.
January 15, 2020
PayPal Here Facilitates Manual Credit Card Transactions
We manage multiple online stores, allow customers to place orders over the phone, and sell both physical goods and information products in person at conferences and other events. We also manage a nonprofit organization that accepts charitable contributions online or in person. The PayPal Here app and card reader facilitate manual entry of orders or donations and credit card processing in person.
- PayPal Here makes it simple to manually process credit card transactions.
- The PayPal Here card reader allows us to accept credit card payments in person.
- PayPal Here does not appear to integrate directly with WooCommerce.
- PayPal Here has no built-in inventory control that I am aware of.
- PayPal Here increases the ways we can accept orders.
- PayPal Here allows us to sell directly to customers in person at events.
The PayPal Here app and the PayPal Here card reader are the only solutions we have ever used for manual processing of credit card payments or performing transactions where we physically accept payment via credit cards in person. We have never tried the Square credit card reader device or any other point of sale system.
October 25, 2019
Fast, Easy, & Convenient
Paypal Here is used as part of our fundraising operations at events and meet and greets. It allows us to seamlessly take donations from individuals that would like to contribute to our campaign. It is used at nearly every event where there is a potential for people to make donations.
- It is incredibly easy to accept donations via card for our organization. It usually takes 3 minutes or less.
- It allows for easy collection of information we must report for campaign finance reporting and compliance.
- It is exceptionally easy if the donor already has a PayPal account. Donations are collected in record time without the need to collect any additional information except the donor's employer and occupation. The other information needed is already stored in their account.
- Usually, if there is any delay in donation processing it has to do with the speed at which a credit transaction is processed, but I know part of that is the strength of the internet connection.
- While it is user-friendly, it does require some training for people that have never used it before to ensure donations are processed correctly. It usually takes a few uses before newer employees feel comfortable using it with confidence.
- PayPal Here is worth every penny. We aren't charged anything more than processing fees and for those people that have PayPal accounts when they donate it costs us nothing, which is a money saver.
- Also, we have access to the donations collected within 1-2 business days via direct deposit, and having access to capital sooner increases our ability to meet our campaign goals.
- PayPal Here is also cheaper than ActBlue, the leading donation collection mechanism for Democratic campaigns. Additionally, the donations are bundled and sent to us via paper check once a week which causes a delay in access to funds and requires trips to the bank.
Square POS is substantially similar to PayPal Here in cost and function, but it doesn't allow us to collect the necessary data for campaign finance reporting and compliance. In past campaigns we would have to process a card donation and then still make donors fill out an additional paper form. There is also no potential to save money like there is with PayPal Here. At least 30% of our donors have a Paypal account so that means no fees, and we capture their email to add to our email distribution list which means we can come back and ask for a donation again.