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Paytm

Paytm

Overview

What is Paytm?

Paytm is a mobile payment processing app from Indian company One97 Communications.

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Recent Reviews

TrustRadius Insights

Paytm has been widely implemented in organizations as a payment solution, allowing them to accept payments from customers instantly and …
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Paytm Honest review

8 out of 10
April 28, 2022
Incentivized
Paytm is a great application/software and also a payment gateway to integrate with different applications. It has a lot of in-app stuff to …
Continue reading

Paytm in daily use.

7 out of 10
April 14, 2022
Incentivized
I use Paytm for my personal things, like daily usage for UPI or bank transaction. Also for train, bus ticket booking. This is the biggest …
Continue reading
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Awards

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Pricing

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What is Paytm?

Paytm is a mobile payment processing app from Indian company One97 Communications.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Paytm?

Paytm Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(54)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Paytm has been widely implemented in organizations as a payment solution, allowing them to accept payments from customers instantly and with a higher success rate. Customers can use various payment methods like debit/credit cards, prepaid cards, UPI, net banking, and the Paytm wallet on the platform. This versatile application has proven to be highly useful for users, offering features such as recharge, ticket booking, money transfer, UPI integration, and integration as a payment gateway for software and applications.

One of the main use cases of Paytm is increasing sales for businesses by providing an easy payment solution for services and allowing customers to pay all types of bills on its platform. The payment gateway feature enables businesses to create QR codes for instant payment acceptance with notifications. Moreover, Paytm has helped organizations build a digital and cashless economy by easing payments to employees and offering easy account opening with Paytm bank accounts. It has also been used by non-profit organizations for receiving and tracking payments from customers for products and events.

The mobile wallet feature of Paytm is highly valued by users, as it allows them to make digital payments conveniently and securely. Many individuals use Paytm for personal accounts and payments such as UPI or bank transactions, train and bus ticket booking, and making online purchases. It is frequently used for day-to-day transactions, providing a convenient solution for making payments to small vendors who do not have point-of-sale machines.

Businesses also leverage Paytm's versatility as a payment gateway service in partnership with Razorpay pay. It offers multiple payment options such as UPI, credit card, debit card, and Paytm wallet services. E-commerce websites have integrated Paytm as a payment gateway due to its usefulness and the availability of useful documentation and video instructions for developers.

Overall, Paytm is trusted by users as a reliable option for quickly sending and receiving money securely with its 128-bit encryption SSL security. Whether it's organizing events, sending gift cards, settling informal lunches, or paying office expenses like electricity bills, Paytm proves to be a versatile and convenient platform for various financial transactions.

Diverse Payment Options: Users have found the payment options offered by Paytm to be diverse, with multiple options available for making payments. This has been mentioned positively by a significant number of reviewers, indicating that they appreciate the flexibility and convenience provided by Paytm.

Low Payment Charges: The low payment charges of Paytm have been appreciated by users, as it allows them to save money on transactions. Many reviewers have specifically mentioned this aspect in their feedback, suggesting that they value the cost-effectiveness of using Paytm for their payments.

Instant Settlement of Funds: Users are impressed by the instant settlement of funds to their bank accounts when using Paytm. Several reviewers have highlighted this feature, indicating that Paytm provides a fast and efficient payment system. This quick processing time has contributed to a positive experience for many users.

Customer Support Quality: Some users have mentioned that they are not satisfied with the customer support quality on Paytm. They have experienced delayed responses or sometimes no response at all, which has affected their overall experience.

Inconvenient Verification Process: The verification process on Paytm requires users to visit physical offices, which can be inconvenient for those who were seeking a virtual service to save time and effort.

Poor Product Quality on Paytm Mall: A number of users have reported receiving poor quality or even fake products from sellers on Paytm Mall. This has resulted in a negative customer support experience as users struggle to resolve issues related to these purchases.

Users recommend Paytm for its reliability and accessibility as an app for digital payments. It is highly recommended for small and medium businesses to easily receive payments. Paytm is also praised for its excellent success rates for UPI payments and its secure payment gateway. Many users also appreciate the cashback deals offered by Paytm.

Another common recommendation for Paytm is its user-friendly platform and easy direct bank settlements. Users appreciate the easy setup process and the fact that there are no charges for small and medium businesses. Paytm is considered a great application with a vast amount of features available, including easy download of transaction reports and adding users to the company.

Furthermore, users highly recommend Paytm for its secure and error-free transactions, as well as its wide availability and popularity. It is regarded as a trustworthy and reliable platform for both offline and online stores. Users also appreciate the simplicity, flexibility, and tight security features provided by Paytm.

Overall, Paytm is seen as a reliable, accessible, and user-friendly app that offers secure transactions, great success rates, and a wide range of features. It is highly recommended for businesses of all sizes, as well as individuals looking for a convenient and secure method of payment.

Reviews

(1-20 of 20)
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April 28, 2022

Paytm Honest review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Paytm is a great application/software and also a payment gateway to integrate with different applications. It has a lot of in-app stuff to work with, including recharge, rent, and mutual funds. You can tickets donat, transfer money, UPI integration, and add Paytm as a payment gateway to your software and applications. The documentation is simple and available and easy to use and integrate with any software. Different open rest APIs are available to consume for seamless integration.
April 18, 2022

Payment Solution

Score 9 out of 10
Vetted Review
Verified User
Incentivized
The primary use of Paytm in our company is as a payment gateway service. We partner with Razorpay pay to use the services of Paytm, which include UPI, credit card, debit card, and Paytm wallet service. Our Advantage Club wallet is also compatible with Paytm as Paytm is one of the most commonly used online wallets in India so it is kind of evident to partner with such a big player in the market.
April 14, 2022

Paytm in daily use.

Score 7 out of 10
Vetted Review
Verified User
Incentivized
I use Paytm for my personal things, like daily usage for UPI or bank transaction. Also for train, bus ticket booking. This is the biggest reason for staying so long Paytm that they have really good and user friendly UI for ticket booking.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Paytm is highly used among people to transfer currency online direct to their bank account. There are many features where Paytm is the leader in fintech technology. We have been using Paytm for a long time in our organization to transfer money directly to other people. Any event organized by the company is directly sent to their Paytm account and also used to send Gift Cards to other people on a special occasions.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use Paytm for my transactions as well as the payment gateway for collecting payments from people. To be honest I haven't faced a lot of problems with Paytm. I have good experience in developing and working with this kind of technology. So, I haven't faced any issues. I would like to appreciate the User Interface design of Paytm.
I have used Paytm in an e-commerce website as a payment gateway I found it very useful but I faced some problems, I was able to solve them but I have got to do a lot of research. As a developer, I like documentation of Paytm it's very clear and with video instructions.
Rajkishore Mohapatra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
In our organization we have implemented Paytm as payment solution where it helped us to accept payments from our customers instantly with higher success rate. It allows both domestic and international payments in a single platform. Through this payment gateway customers get various types of payment methods like Debit/Credit card, Prepaid card, UPI, Net Banking, Wallet, etc. It increased our sales as customers got easy payment solution for our services. It helps to pay all types of bills on its platform. Through this payment gateway you can create business QR code to accept payments instantly with notification.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We currently use Paytm in 2 ways - 1. Personal accounts and payments 2. Company rewards and reimbursements 1. Personal usage comprises of using Paytm to pay for road tolls, groceries, and for shopping 2. My company uses Paytm to disburse rewards and any reimbursements. Any reimbursements such as lunches, travel, work-related purchases are handled via Paytm. This is integrated with the company HR software for automated disbursement of amounts.
Anmol Dubey | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Paytm for transferring money online and making bill payments for electricity, water, food and other similar services. It is also used in our company to receive payments from the clients. It is a very secured and trustworthy app to make online payments or transferring money and all the financial transactions on Paytm are done with 128-bit encryption SSL security. It also provides a mobile wallet which is very useful. It is also helpful in booking travel tickets for flight, train, bus, cabs and hotels.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Paytm is used as a payment gateway and a reliable option to quickly receive and send money to other users. The transactions are extremely safe and there's usually no transaction fee. The app is very robust and has frequent updates every other week. It helps the organization take in quick payments and also for sending quick payments in India. It addresses the old school problem where you need complete receiver info like IBAN, etc. With Paytm all you need is a phone number and the money is quickly sent across.


Ramakant Rout | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Paytm is the best payment gateway in India, as it is providing the best customer support and zero transaction fees. The transaction is very safe with excellent uptime. If you are a startup and want a good payment gateway with a very little transaction fee, Paytm is the best choice for you. Paytm offers multiple payment options on both online as well as physical merchants through the digital wallet and QR-based mobile payment.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I have been using Paytm for some time now because of the wide range of products and services that I can pay for quickly and easily, I just linked my bank accounts and since then I can pay phone, electricity, water or heating bills without having to expose my bank details as it is a virtual wallet. My bank details are protected, and I can make my payments from anywhere in the world with an internet connection. Their customer service leaves a lot to be desired, we tried to contact them several times and did not always receive a response, so I had to resort to forums and other means to avoid the stagnation of payments. Paytm is perfect for sending and receiving payments in prudent amounts, always following the proper steps and being well informed to avoid going through stressful moments, in general terms it ends up being a very safe and promising tool for exchanging money and online shopping.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have integrated Paytm wallet as a payment method to make in-app purchases for an android application. The users can link their Paytm wallet using their registered mobile numbers and make in-app purchases for different services being offered.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
This is an application that is being used personally by me and some employees from our organization. A trustworthy app that works on 128 bit SSL encryption can be used for making and accepting payments. You can either do it via your registered mobile number or via QR code scan.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Paytm payment gateway and business tools are being used by the Product, Tech and Finance teams mostly. It helps in tracking the various status of payments, reconciliation etc. and also allows Product and Tech teams to keep a check on the payment conversion rates. The good part is that it offers various options for online as well as offline payments such as credit, debit cards, net banking, wallet, and even QR code based payments.
February 04, 2019

Master of All.

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Paytm has provided its gateway to be implemented on websites or apps with the help of the SDK provided. Vendors can collect payments from Paytm in the company Paytm wallet or the account. Paytm provides an option for customers to pay using the Paytm wallet itself, or other options such as credit card, debit card or net banking.
January 21, 2019

Simple and Faster

Score 9 out of 10
Vetted Review
Verified User
Incentivized
It has been used across the entire organization. Also, it's very helpful for taking payments very fast in terms of purchasing equipment or office products and makes this process simpler. We have also used this for paying some office expenses which includes the electricity bill too.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
All the departments in my organization use this software. It is being used for making digital payments. Carrying hard cash all the time is very difficult for everyone nowadays, and every small vendor doesn't use a PoS Machine. So in this situation Paytm is the best solution for making transactions for day-to-day purchases.
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