Case-Management Redefined
The Pega platform addresses two main issues within our HR Service Center focused primarily on information/knowledge sharing within HR and …
Starting at $35 per month per user* (or $0.45 per case**)
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What is Pega Platform?
Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.
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Popular Features
- Business rules engine (63)9.696%
- Process designer (63)9.494%
- Dashboards (61)9.090%
- Standard reports (61)8.686%
Reviewer Pros & Cons
Pricing
Low-code Factory Edition
$35
Cloud
per month per user* (or $0.45 per case**)
Standard Edition
$90
Cloud
per month per user* (or $0.80 per case**)
Enterprise Edition
Custom Quote
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.pega.com/products/platform/…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Pega Safe Operate - Overview
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Pega Small Business Loan Forgiveness - Overview
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Pega Crisis Customer Request Triage - Overview
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Pega Crisis Small Business Lending - Overview
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Product Details
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- Competitors
- Tech Details
- Downloadables
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What is Pega Platform?
Pega is used to build scalable,
enterprise-grade CRM, Robotic Process Automation (RPA), BPM, Case Management, and AI
apps on a unified platform.
According to the vendor, the Pega Platform transforms business stakeholders into citizen developers with a no code, visual app development experience, while empowering professional developers to architect applications with a model-driven approach in a low code environment. Pega aims to maximize productivity, re-use, and scale for the enterprise while delivering meaningful apps 6.4x faster, reducing development costs by 75% and driving ROI by 321%.
Pega Platform Features
Process Engine Features
- Supported: Process designer
- Supported: Process simulation
- Supported: Business rules engine
- Supported: SOA support
- Supported: Process player
- Supported: Form builder
- Supported: Model execution
Collaboration Features
- Supported: Social collaboration tools
Reporting & Analytics Features
- Supported: Dashboards
- Supported: Standard reports
- Supported: Custom reports
Additional Features
- Supported: Application Development
- Supported: Case Management
- Supported: Cloud Decision Management
- Supported: Intelligent Virtual Assistant
- Supported: Mobility
- Supported: Robotic Automation
- Supported: Workforce Intelligence
Pega Platform Video
Center-Out Explained
Pega Platform Integrations
- Salesforce Sales Cloud
- SAP
- Legacy System APIs
Pega Platform Competitors
Pega Platform Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global Support |
| Supported Languages | All major languages; localization available |
Pega Platform Downloadables
Frequently Asked Questions
Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.
IBM Business Automation Workflow, Appian, and Oracle BPM Suite are common alternatives for Pega Platform.
Reviewers rate Model execution highest, with a score of 9.8.
The most common users of Pega Platform are from Enterprises (1,001+ employees).
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Reviews and Ratings
(205)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Pega Platform has proven to be a versatile solution for various industries and departments. Users have successfully utilized Pega Platform to automate business processes, optimize workflows, and replace legacy systems. The platform has been particularly effective in contact centers, allowing the creation of flexible, multi-tenant applications that integrate with third-party systems. It has also been praised for its ability to streamline client onboarding platforms and centralize them in one framework, providing more control over processes. Pega Platform is commonly used for case management, app development, and solving business problems related to employee management and process streamlining. Additionally, the platform serves as a CRM ticketing system for tracking customer interactions and call center cases, facilitating documentation, addressing inquiries, and managing multi-step workflows. Overall, users have found value in Pega Platform's capabilities in automating processes, designing business process flows, and providing a unified platform for various domains such as insurance, banking, finance, and healthcare.
Scalability and Reusability: Multiple users have praised Pega for its robustness and reliability in development and production management. They have found the platform to be highly scalable, allowing for efficient management of multiple teams, while also highlighting its ease of reusability of code, which enables fast-paced code development.
Quick Deployment Process: Reviewers appreciate Pega's quick deployment process in Pega 7, as it allows for efficient development and implementation of changes. This feature has been mentioned by several users as a valuable aspect of the platform.
Collaboration and Alignment with Business Needs: Pega promotes collaboration and alignment with business needs by involving business teams in each phase of development. Users have reported that this approach encourages better communication between IT and business teams, resulting in solutions that meet specific requirements effectively.
Confusing User Interface: Users have found Pega's user interface to be confusing and time-consuming to navigate, especially when compared to other software in the market. Several reviewers have expressed frustration with the menu structure, decisioning portal, and overall complexity of the interface.
Steep Learning Curve: Some users have found the learning curve for Pega Platform to be steep. They feel that it requires a lot of knowledge and certifications to properly use the tool, and basic programming knowledge may not be enough. Reviewers have mentioned that it takes a long time to learn how to modify business rules and that the provided training resources are not sufficient.
Limited Reporting Capabilities: Users expressed concerns about Pega Platform's limited reporting capabilities. They find it challenging to gain insights into different areas of their organization due to these limitations. Several reviewers have mentioned the need for more features, customization options, and scalability in the reporting tools provided by Pega Platform.
Users have made several recommendations for Pega BPM, CRM, and Marketing platforms. The most common recommendations are to use Pega for BPM and BRE requirements. Many users find the features of these platforms to be excellent and emphasize that Pega is easy to understand and learn.
Another recommendation is to consider usage based on diligence. Reviewers advise being diligent in deciding where to use Pega. While the platforms have great features, users suggest carefully evaluating whether Pega is the right fit for specific business needs.
Furthermore, users highly recommend setting up a delivery methodology and conducting thorough architectural planning before implementing a large-scale solution based on Pega. They emphasize the importance of taking time to ensure successful deployment.
Users also mention that the price of the license for Pega is on the higher side. They suggest considering this factor when evaluating the platform.
Additionally, users recommend engaging a certified Pega Architect to deploy the software, emphasizing its power to transform businesses.
Attribute Ratings
Reviews
(1-25 of 54)Companies can't remove reviews or game the system. Here's why
January 27, 2022
The power of Pega is build for change
- Appian and Acoustic Campaign (formerly IBM Watson Campaign Automation)
September 13, 2021
Pega Platform: Good to have
Score 7 out of 10
Vetted Review
Verified User
- It is having solid product functionality and performance.
- strong customer-oriented.
- Data modeling and SOA support.
September 10, 2021
Pega will reduced time to develop new apps
Pega have standards platform for developers to develop components quickly compare to others products.
August 20, 2021
Good RPA tool
We did the POC of both UiPath and Pega RPA. As we already have a PEGA platform, we selected PEGA RPA for ease of integration and setup.
January 14, 2020
Pega Platform is OK
Salesforce is much faster, but you can’t complete the same things in it. Pega does work well with Salesforce though and can track cases. Pega requires a lot more setup and training than Salesforce, at least at my company. I don’t even know if Salesforce offers the same thing as Pega in task completion.
November 08, 2019
Pega for Field Workforce Management in Google Network Operations
I can only compare it to our legacy ticketing system we were using previously (based in Remedy) and Pega far outfunctions that system. It provides us the ability to customize intake forms, business rules, and reporting that far outperforms Remedy. We can also intergrate Pega with a much larger tool set.
October 21, 2019
Great Robust Platform to Implement 1-on-1 Marketing
Pega was by far the best one on leveraging AI and BPM to drive 1-1 personalization. Pega Next-Best-Action capabilities were definitely what made us choose them among the competition. Moreover, Pega has a robust community of users that made us feel we were making the right decision. If you look at their website you'll see all the companies using Pega (Verizon, Ford, GM, Sprint, American Express, etc).
October 12, 2019
Pega Platform - The BPM market leader
Easy to build applications with quality delivery.
May 26, 2019
Pega Robotics as a RPA tool
Pega RPA and UIPath both are tools for Robotic process automation. In our projects we were dealing with Pega applications which are easily coupled with Pega RPA. It is better in a multi-threading environment as separate features are provided in Pega RPA. In UIPath, one needs to know VB.NET in order to write custom code which is not a popular programming language. And in Pega RPA, it is a C# and .Net application which is famous among programmers.
February 08, 2019
Pega - A King in Case management
Our business needs have a lot of dealing wherein case management is of utmost importance. We had to have a concrete structure of cases, child cases, and their binding cases. Also, data appropriation and its synchronization in these particular cases also play a very important role in our daily delivery routine.
It has less cost compared to other also good products. Very good support of the visual studio.
February 05, 2019
Pega Platform
Pega is a browser portal verses with Oracle you get an installed console and BUI
Pega is Java base. If you need software you can manage with not coding, Pega is a good option however you can still do so much with the OSC without any coding. JIRA would be better for service desk tickets, Pega is better as a CRM platform
Pega is Java base. If you need software you can manage with not coding, Pega is a good option however you can still do so much with the OSC without any coding. JIRA would be better for service desk tickets, Pega is better as a CRM platform
September 05, 2018
Awesome Platform
Pega Platform provided me the many OOTB features like SLA, Workflow, Reports, which are very much needed for my application development with very minimal or no changes. Even customization is very simple and robust. Business rule management is very much needed in my application, which we could not only implement easily, but also delegate easily to business.
September 03, 2018
Forget code, cons and pros on using the Pega platform
The Pega platform is the first and only product of this kind that I have used.
August 31, 2018
Pega is a fantastic platform with a lot of upside...
Pega was who we first chose, but due to the high learning curve and really needing developers who knew CODE, we were forced to look at other solutions like UiPath.
August 21, 2018
Why Pega Platform
We used Salesforce.com and Orcle CRM. Later, after creating a couple of mock applications, we found Pega was best suited to our customer business process.
August 14, 2018
Pega Review
August 10, 2018
Pega platfrom
Pega Platform is the best BPM tool with more modularity, scalability and the best case management features. Very suitable for Banking, health insurance, and finance projects. The platform is used by analysts, developers and a number of other roles within a single Pega implementation project. The Pega product enhancements launched every year reduce a lot of customization. Pega is not suitable for reporting type projects because reporting is not enhanced
August 10, 2018
Build for change :)
Development and maintainence is much easier in Pega
August 10, 2018
Pega platform review
On premise solution
July 06, 2018
Pega Platform Review
We did evaluate multiple products offerings with Pega Platform capabilities and observed that Pega PRPC rules engine and case management capabilities are better over so many BPM Tools. We also conducted a detailed study with developers to identify the best products out of Suite of BPM products. It's observed that Rules engines integration is very streamlined with forms in Pega whereas other tools multiple have powerful data model capabilities but lacks the ease of creating business rules.
Pega offers a business-friendly toolkit for defining applications. Unlike traditional BPM tools, there is much fewer complications, the technical syntax to handle in modeling processes and hardly any hard-coded programming. A well-trained business user can be trusted to create a business application from the Pegasystems BPM framework if desired. Pega also provides "Case Life cycle Management" - which allows any business user to capture and process the full scope of work in their operations, be it document handling, approvals, decision making, etc. These tasks can all be built into a process flow to automate as much as possible. The usage of design-once, the deploy-anywhere user interface has helped in saving a lot of effort.
Cheaper than TIBCO and has a better front-end as compared to TIBCO.
Cheaper than Salesforce when the target audience is the internal customers like call center agents and claim specialists.
Cheaper than Salesforce when the target audience is the internal customers like call center agents and claim specialists.
Pega is far more customization and cohesive in its overall design.
June 20, 2018
Catchup Pega
We compare Pega BPM with a wide range of other Business Process Management Software services provided by competitors. We also come up with determined by price, available features, and supplier standing. One BPM tool has its own advantage and Pega has all the features available.