Case-Management Redefined
The Pega platform addresses two main issues within our HR Service Center focused primarily on information/knowledge sharing within HR and …
Starting at $35 per month per user* (or $0.45 per case**)
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What is Pega Platform?
Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.
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Popular Features
- Business rules engine (63)9.696%
- Process designer (63)9.494%
- Dashboards (61)9.090%
- Standard reports (61)8.686%
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Pricing
Low-code Factory Edition
$35
Cloud
per month per user* (or $0.45 per case**)
Standard Edition
$90
Cloud
per month per user* (or $0.80 per case**)
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- No setup fee
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What is Pega Platform?
Pega is used to build scalable,
enterprise-grade CRM, Robotic Process Automation (RPA), BPM, Case Management, and AI
apps on a unified platform.
According to the vendor, the Pega Platform transforms business stakeholders into citizen developers with a no code, visual app development experience, while empowering professional developers to architect applications with a model-driven approach in a low code environment. Pega aims to maximize productivity, re-use, and scale for the enterprise while delivering meaningful apps 6.4x faster, reducing development costs by 75% and driving ROI by 321%.
Pega Platform Features
Process Engine Features
- Supported: Process designer
- Supported: Process simulation
- Supported: Business rules engine
- Supported: SOA support
- Supported: Process player
- Supported: Form builder
- Supported: Model execution
Collaboration Features
- Supported: Social collaboration tools
Reporting & Analytics Features
- Supported: Dashboards
- Supported: Standard reports
- Supported: Custom reports
Additional Features
- Supported: Application Development
- Supported: Case Management
- Supported: Cloud Decision Management
- Supported: Intelligent Virtual Assistant
- Supported: Mobility
- Supported: Robotic Automation
- Supported: Workforce Intelligence
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Center-Out Explained
Pega Platform Integrations
- Salesforce Sales Cloud
- SAP
- Legacy System APIs
Pega Platform Competitors
Pega Platform Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global Support |
| Supported Languages | All major languages; localization available |
Pega Platform Downloadables
Frequently Asked Questions
Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.
IBM Business Automation Workflow, Appian, and Oracle BPM Suite are common alternatives for Pega Platform.
Reviewers rate Model execution highest, with a score of 9.8.
The most common users of Pega Platform are from Enterprises (1,001+ employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Pega Platform has proven to be a versatile solution for various industries and departments. Users have successfully utilized Pega Platform to automate business processes, optimize workflows, and replace legacy systems. The platform has been particularly effective in contact centers, allowing the creation of flexible, multi-tenant applications that integrate with third-party systems. It has also been praised for its ability to streamline client onboarding platforms and centralize them in one framework, providing more control over processes. Pega Platform is commonly used for case management, app development, and solving business problems related to employee management and process streamlining. Additionally, the platform serves as a CRM ticketing system for tracking customer interactions and call center cases, facilitating documentation, addressing inquiries, and managing multi-step workflows. Overall, users have found value in Pega Platform's capabilities in automating processes, designing business process flows, and providing a unified platform for various domains such as insurance, banking, finance, and healthcare.
Scalability and Reusability: Multiple users have praised Pega for its robustness and reliability in development and production management. They have found the platform to be highly scalable, allowing for efficient management of multiple teams, while also highlighting its ease of reusability of code, which enables fast-paced code development.
Quick Deployment Process: Reviewers appreciate Pega's quick deployment process in Pega 7, as it allows for efficient development and implementation of changes. This feature has been mentioned by several users as a valuable aspect of the platform.
Collaboration and Alignment with Business Needs: Pega promotes collaboration and alignment with business needs by involving business teams in each phase of development. Users have reported that this approach encourages better communication between IT and business teams, resulting in solutions that meet specific requirements effectively.
Confusing User Interface: Users have found Pega's user interface to be confusing and time-consuming to navigate, especially when compared to other software in the market. Several reviewers have expressed frustration with the menu structure, decisioning portal, and overall complexity of the interface.
Steep Learning Curve: Some users have found the learning curve for Pega Platform to be steep. They feel that it requires a lot of knowledge and certifications to properly use the tool, and basic programming knowledge may not be enough. Reviewers have mentioned that it takes a long time to learn how to modify business rules and that the provided training resources are not sufficient.
Limited Reporting Capabilities: Users expressed concerns about Pega Platform's limited reporting capabilities. They find it challenging to gain insights into different areas of their organization due to these limitations. Several reviewers have mentioned the need for more features, customization options, and scalability in the reporting tools provided by Pega Platform.
Users have made several recommendations for Pega BPM, CRM, and Marketing platforms. The most common recommendations are to use Pega for BPM and BRE requirements. Many users find the features of these platforms to be excellent and emphasize that Pega is easy to understand and learn.
Another recommendation is to consider usage based on diligence. Reviewers advise being diligent in deciding where to use Pega. While the platforms have great features, users suggest carefully evaluating whether Pega is the right fit for specific business needs.
Furthermore, users highly recommend setting up a delivery methodology and conducting thorough architectural planning before implementing a large-scale solution based on Pega. They emphasize the importance of taking time to ensure successful deployment.
Users also mention that the price of the license for Pega is on the higher side. They suggest considering this factor when evaluating the platform.
Additionally, users recommend engaging a certified Pega Architect to deploy the software, emphasizing its power to transform businesses.
Attribute Ratings
Reviews
(1-25 of 61)Companies can't remove reviews or game the system. Here's why
January 27, 2022
The power of Pega is build for change
We develop applications for our customer for multiple domains like Insurance, Banking, Finance, Material Management etc... We can develop end to end application using Pega Platform. Pega Platform helps to develop the application quickly and deploy to the higher environment. We can easily manage the application versioning so that set of application be used to respective application and it be easily extended and enhanced.
- Background processing
- Casetype management
- Reporting
- Work delegation
- API invocation
- Specialization
- Debugging of Java code if we write for custom requirement
September 13, 2021
Pega Platform: Good to have
Score 7 out of 10
Vetted Review
Verified User
Pega is a product that has the powerful toolset to build concrete CRM. we have switched from a complex system to Pega where we can build and automate the process that focuses our customers on all various digital channels. PEGA provides digital engagement and AI that adding key functionalities and capabilities around the process of automation.
- Building environment tool itself so i can build large application less than a month.
- Powerful and easy to peruse your career, if you don't have a computer science background.
- Easy to maintain and quick update on version and patches.
- its provides a less code if you have trouble writing code.
- Sometime facing challenges post updating of patches.
- Improvement needed in reporting capabilities.
- complex solution both users and some part handled by the IT team.
- It's very hard to find resources in pega.
September 10, 2021
Pega will reduced time to develop new apps
I am using in my project Pega RPA for integration purposes to interact external systems easily. There are a lot of benefits to give solutions to business problems. Pega has a lot of features which will speed up solution for rapid development, especially case management and rules are playing key roles in Pega.
- Case management
- Rules
- Integration
- Debugging tools needs to be user friendly
- Process view can be better when compared to other apps
- Integration GUI needs to improve
August 20, 2021
Good RPA tool
Pega RPA helps to automate the finance operations and reduce the time-consuming manual processes by customer care employees. It is very easy to monitor the RPA execution and take timely corrective action when required. It is also very good in displaying consolidated data reports to give clear insights to leadership and stakeholders.
- It has an excellent process automation platform.
- The reporting feature is very good.
- It has connectors and translators to connect with other applications fairly easily
- The setup process is bit complex and requires training.
- Does not have good data scrapping abilities
November 08, 2019
Pega for Field Workforce Management in Google Network Operations
We use Pega across our department to address a workforce management automation issue that we had. Previously, my team was manually assigning field technicians to work requests that we received for our data centres. Pega is now helping us automate that assignment, and also choose the best resource for the job based on logic we have inputted.
- Pega platform allows us to build a totally customizable UI
- Pega allows us to build logic that replaces decisioning, removing a lot of manul touch
- Pega has proven relatively simple to intergrate other tools with because of its open API
- I wanted my technician appointments visualized in a calendar, chronologically, and in a way that they could drag and drop appointments in order to manage their time.
- Pega's filtering capability on custom dashboards is very limited. When one of my agents does a custom search, and then opens a ticket from the results, when they go back to the results, all of the results have dissapeared and they have to search again. We should be able to click 'back' and have the results saved.
October 21, 2019
Great Robust Platform to Implement 1-on-1 Marketing
We use Pega Platform to create a unified decision hub to centralize all marketing decisions to trigger all campaigns and channel interactions. We are also currently replacing our legacy CRM with Pega CRM. Our goal is to eliminate silos to provide a unified customer engagement platform so our business interacts with customers in a relevant and contextualized fashion.
- Adaptive analytics - Pega platform allows you to feed data from all your interactions into their interaction history so it learns from past behavior and it starts predicting the best course of action.
- Pega BPM - Business process management engine allows you to specify various business rules on a WYSIWYG way so you can visually understand all the process flow.
- Pega provides a robust list of use cases on their website where you can learn how other companies implemented the platform and the pitfalls they overcame. Very helpful to also attend their user conference, PegaWorld.
- Pega is a very robust platform but it requires lots of technical help to set it up. It would be helpful if Pega created business templates with best practices to follow, based on all their industry experience.
- Pega academy is a great resource but only available for clients. I wish this resource was available for those on the evaluation phase so they can learn more about what next-best-action marketing is.
- Pega is a low-code platform which doesn't excite most of the developers as they normally love to develop in new and exciting languages. I wish Pega helped facilitate the transition for developers to low code platform. It's a culture change not always easy to accomplish.
February 08, 2019
Pega - A King in Case management
Our organization uses Pega Platform for case management and app development in our department. We provide solutions to our business needs using the Pega Platform. Our apps are built using the Pega platform and features. It addresses problems like employee management, which reduces a lot of the man hours that are put into carrying out the business.
- Case Management
- Easily configurable User Interface
- Invoking Service APIs
- SR's Hotfixes
- Data management
- Designer studio latencies
The purpose of the project is to automate the Wire Processing process in the Advisor Desktop and Front Office Wire Initiation system (FWI) applications. A Wire request is received from the Advisor desktop’s “FWI- Bot queue,” the virtual analyst will then pick the request from this queue and key in the wire in FWI system following the business logic corresponding to the wire type.
- It is good working on Pega robotics. It makes work easier and simple. It is easy to automate work using Pega robotics' automation.
- Good support of custom code so you can extend functionality.
- Automation of desktop or web application.
February 05, 2019
Pega Platform
We are using Pega as a CRM ticketing system to track customers interactions and document call center cases. It is being used across multiple departments. It is very good at documenting customer's calls, addressing customer's inquiries, and transferring cases between departments. It is also good for building a workflow for multi-step cases, like opening a bank account or any other scenario where multiple steps are needed.
- It has very good potential to be customized to fit your needs.
- Browser base so it can run on any computer with a browser only. No installation needed.
- Java base but no coding required for the most part except some advanced things that might require some coding.
- Easy to update when a new version becomes available as long you do not have a lot of customization and you try to utilize the out of the box features.
- Pega uses so much new jargon that you need to learn. For example, Harness.
- So many drill-downs: every time you need to create something you end up with 5 tabs to drill-down.
- For example, if you are adding a property with a when rule you keep drilling down to create everything and it can get a little more difficult to keep track of where you are.
- It can be customized to do anything you need and it is difficult and not recommend.
September 05, 2018
Awesome Platform
We use Pega PRPC across the organization for various Workflow Processes, which include: Prior Authorizations, Claim Processing, Appeals & Grievance Processing, and a few Call Center applications.
- Workflow
- SLA
- Reduced Time to Market
- Integrations like SMS and Push notifications
September 03, 2018
Forget code, cons and pros on using the Pega platform
We use the Pega platform across the whole organization to provide Business solutions to our clients. Pega is our main Process Management System to solve our client's requirements.
- Decisioning. Pega exceeds expectations to provide solutions to complex business requirements and integration.
- Scalability. Pega is designed to support any size of process management and can quickly grow and adapt for future business needs.
- Rapid Change. Pega solves the problem of implementing a new requirement in an existing system. System Architects can add, remove or change any type of process on the go.
- Pega is so big and complex that implementing a rather easy requirement can be overwhelming .
- Pega requires a lot of knowledge to implement any kind of requirement. There are several levels of certifications in order to properly use the tool.
- Some basic programming knowledge is not enough to learn to use Pega. Some features even go against general programming rules.
August 27, 2018
Easy and quick to build complex apps, can sometimes be limiting or frustrating to work in.
Our company almost exclusively develops in Pega, we have over a dozen teams working with many different clients. Pega as a platform aims to address work flow and business process management, and for the most part, this is what we build. We build web apps that streamline and automate business processes and Pega as a developer tool is relatively easy to get into but has a lot of power and complexity once you get into it. Because of the relative ease for us developers, apps can be built quickly and fine tuned based on the customers needs and team sizes can be kept to a handful of developers.
- Quick development time. Much of the Pega "rules" are easy to configure and implement.
- Visually friendly and modern. Much of the UI/UX elements in the system are continuously supported and updated, giving a nice feel to the apps.
- Many of the configurations and rules Pega gives to the developers can also be delegated to business users. The organization and structure of the client's business can easily be adapted in the Pega platform.
- Not all software is bug-free and Pega is no exception. Notable problems arise when upgrading between versions of already existing apps. Pega does its best to support apps but can be slow to respond.
- Small circle of users. Pega is a niche technology and much of its methods and functions strictly apply to Pega itself. There are not nearly as many resources to refer to compared to some of the bigger name technologies.
- Often restricted to the platform. Many of Pega "rules" are restricted, as there are approved "guardrails" Pega wishes developers to stay within. Clients may want one thing but Pega may not support it and it can be difficult navigating around the limitations Pega itself puts in place for these.
August 21, 2018
Why Pega Platform
We use Pega Platform in our Healthcare department, and we are working on making use of Pega across the organization. We use Pega Platform for addressing customer orders, to make a new order, or to manage/cancel/modify their orders through Pega Platform. We also use Pega's Customer Service application for dealing with patients.
- Pega is a codeless application which helps us spend less time in development and more time focusing on business
- CPM framework: They should improve it by making it more simple
August 14, 2018
Pega Power
In my organisation we are using Pega Platform in one department which is AES i.e Application Engineering Services. We have built an application on Pega for insurance domain basically used for handling premiums and claims for London Market.
Earlier it was all paper work and complex processes which Brokers had to undergo for processing premiums and claims but with Pega application coming into the picture all these are processes are simplified and automated.
Earlier it was all paper work and complex processes which Brokers had to undergo for processing premiums and claims but with Pega application coming into the picture all these are processes are simplified and automated.
- The big advantage is we don't have to have to build the system from the scratch like any conventional programming.
- Case Life Cycle Management - which allows any business user to capture and process the full scope of work in their operations, be it document handling, approvals, decision making, etc. These tasks can all be built into a process flow to automate as much as possible.
- Design-once, deploy-anywhere user interface-saves a lot of effort.
- Less coding, adopts changes and quick developments.
- Should focus on improving the search engine on PDN training.
- Very costly tool for small scale companies.
- Pega’s Strategic Apps, CoBrowse and OpenSpan offerings appeal to mid-market customers, but Pega is not aggressively promoting Pega 7 and Pega Express as stand-alone iBPMS platforms to the mid-market
August 10, 2018
Pega platfrom
In our organization we as system architects configure the application to resolve the problem. We configure application assets such as UI forms, automated decisions and correspondence. Then we review the application with business for approvals.
- Versioning: We can create a new version of a rule whenever case behavior needs to change. Pega maintains a history of changes to a rule, allowing system architects to review the change history and undo changes if needed. Since each rule describes a specific case behavior, the rest of the case is unaffected. For example, a system architect updates a UI form with instructions and removes a critical field. You can review the history of the form and revert back to the version before the changes were made, without changing other rules in the application.
- Delegation: We can delegate rules to business users to allow business users to update case behavior as business conditions change. The business user updates the delegated rule, while other parts of the application remain unchanged. For example, expense reports that total USD25 or less are approved automatically. You create a rule to test whether an expense report totals USD25 or less and delegate the rule to the Accounting department. The Accounting department can then update the rule to increase the threshold for automatic approval increases to USD50, without submitting a change request for the application.
- Reuse: We can reuse rules whenever an application needs to incorporate existing case behavior. Otherwise, you must reconfigure the behavior every time the behavior is needed. For example, you create a UI form to collect policyholder information for auto insurance claims. You can then reuse this UI form for property insurance claims and marine insurance claims.
- N/A
August 10, 2018
Pega Platform Review : Pega Experience from the beginning
Pega platform is used as a development tool to deliver BPM software in our organization. It is used in one SBU not in the whole organization. It is used to develop solutions related to domains such as Healthcare, Insurance Banking and Finance. In addition, it is used to build fleet management system and logistics related system.
Following Pega Best practices and having Pega expertise benefits in developing large scale software solutions in long term. This toll can manage large data sets with reports, It encourages developer to build with the end product in mind. Performance issue handling, Exceptions handling and even including comments is monitored at development time.
There are in built frameworks in Pega platform that provides the ability to develop and deliver solutions faster. Developing UIs in Pega is easy. Developer need to drag and drop inbuilt Pega layouts and can apply necessary CSS and styles using Pega skin. So, UIs can be customized to meet customer needs. These responsive UIs are easily accessible from mobile, tab and desktop with minimum and/or no configuration.
- Reusability
- Pega’s Situational layer cake architecture is capable of organizing application to suit enterprise needs. An enterprise can have a complex organization structure located around the globe. Because of Situational layer cake architecture reusing common policies and procedures is easy while allowing for differences between products, regions, channels and customer segments.Whereas with some application development platforms, separate copies of the application should be created to suite different business context.
- Faster application delivery
- With Pega developers can reuse common policies and procedures, replicate functions and industry specific frameworks and utilize pega UI elements to develop applications. IT is easy to deploy.Therefore developers are capable of delivering application earlier compared to some application development platforms. Pega reduces time taken to deliver an outcome.
- Pega upgrades
- Pega platform is upddated to adapt and work with latest technologies.
- Proprietary users support and maintain Pega platform continuously. Pega customer support is always willing to enhance product support.
- Need more learning materials. For Beginners who have previous programming experience with another language takes more time to learn.
- If the developer is met with an issue in pega platform , they have to rely on Pega supporting team to fix it.
- Customization is available but is not encouraged. Pega does not support faults that occur in customized solutions.
August 10, 2018
Pega platform review
We use Pega across our departments primarily to support internal operations. It works well to automate business processes with it's workflow capability.
- Workflow and case management
- Integration and services
- Customer Service for healthcare
- Data management
- Reporting
- Workforce intelligence
August 10, 2018
My Experience with PEGA
Pega platform is used to build customer care applications which are used by customer care agents. Agents use the applications to file claims for customers and service them. It is used to capture all the details from the customers about their issues and tag it to the claims.
The application manages end to end life cycle of claims.
We have multiple applications built in Peg, for claims management and fraud management.
The application manages end to end life cycle of claims.
We have multiple applications built in Peg, for claims management and fraud management.
- Pega is a Business Process Management tool. It can be used to manage the business flows, and enables us to quickly build end to end applications . It can also be integrated with legacy systems.
- It can be used to automate lots of manual tasks, by using its back end agents features. It can also get updates from other systems and process claims without any manual intervention
- Pega has out of the box reporting and dashboards which can be used to manage the metrics.
- Pega has to come up with ways to integrate with cloud, which is ubiquitous now. The tools should change to adapt it.
- Pega has to improve in providing detailed documentation for all its features. There is very little documentations on some features like high availability.
- Pega has to come up with ways to implement A/B testing. In the current world there is no time to deploy and rollback.
July 31, 2018
Pega the Way to go
It is used by different agencies for specific applications. It addresses licensing, purchase, payments and communication routing.
- Easy to configure and implement out of the box solutions
- The built-in functionality is amazing
- Code sharing and reuse is built into the product
- Inheritance is two-directional allowing for reuse
- Better access to the database for hosted solutions
- Lower cost for smaller applications and businesses
- The upgrade can be easier
- Provide guardrails when code will prevent upgrades
July 06, 2018
Pega Platform Review
Pega PRPC is used within our organization as well as fortune 500 clients in the following ways:
1) Supports in an elaboration of business problems using DCO to ensure optimal solution architecture and application design
2) Develop custom systems integration solution components as dictated by business requirements
3) Manage service level agreements
4) Perform timeline validation, resolve workflow errors & efficiently generate alerts.
It's used by multiple departments like customer service center as well as operation groups.
Business Problems solved by Pega PRPC platform:
1) Link business requirements to the technology product
2) Resolve business challenges to get updates on the workflows
3) It helps on business judgment to plan and accomplish goals
4) Business Process Management, Customer relationship management, Decision management and case management solutions
5) Generate the specification document, Key Performance Indicators & Support Customer solution hub
1) Supports in an elaboration of business problems using DCO to ensure optimal solution architecture and application design
2) Develop custom systems integration solution components as dictated by business requirements
3) Manage service level agreements
4) Perform timeline validation, resolve workflow errors & efficiently generate alerts.
It's used by multiple departments like customer service center as well as operation groups.
Business Problems solved by Pega PRPC platform:
1) Link business requirements to the technology product
2) Resolve business challenges to get updates on the workflows
3) It helps on business judgment to plan and accomplish goals
4) Business Process Management, Customer relationship management, Decision management and case management solutions
5) Generate the specification document, Key Performance Indicators & Support Customer solution hub
- It's a powerful BPM platform with rule engines capabilities. Simple & complex business rules can be created using Pega PRPC and can be deployed in the production for the real-time testing very easily.
- In PRPC, Users from IT and business to collaborate around the visual using use cases, workflows and service level agreement. Pegasystems’ primary strength is its unified architecture based on a powerful business rule management system (BRMS) and predictive analytics decision management engine. The platform combines process flow definitions, rule processing, data handling, cross-platform UIs, a complete mobile application development platform, BAM, content management, case management, application integration and other functions in one model-based development and runtime architecture that supports structured and unstructured process styles.
- It's easy to automate people-centric and data-centric processes using PRPC platform. It also helps business users and IT team to develop application easily, integrate multiple data points and deliver value.
- Pega’s Strategic Apps, Cobrowse and OpenSpan offerings appeal to midmarket customers, but Pega is not aggressively promoting Pega 7 and Pega Express as stand-alone iBPMS platforms to the midmarket.
- Pega doesn't support powerful data or process modeling capabilities as compared to the other tools.
- Pega doesn't support full extraction, transformation and loading capabilities as offered by other industry-leading tools. Pega support doesn't solve tickets correctly on-time.
Pega Platform is being used across my whole organization. It is used to automate the Business processes to enhance productivity and efficiency of users. At the same time, it is being used to optimize the process flows. In my organization, Pega is being used to replace legacy systems and move away from manual steps being followed for disparate applications. It is also helping my organization to remain in compliance and enhance customer satisfaction with enhancing of brand image as well. The usage of intelligent routing, escalation, and prioritization for important tasks in Pega handles effectiveness of the work being performed. Pega uses dashboards and detailed audit trails to give tracking for all the work being performed.
- Usage of Pega DCO enables the whole project team to perform their tasks with the same understanding. Business and Development teams are the main beneficiaries.
- Audit trail for each case helps users to track the development happening on the case. All the past cases can be analyzed for specific information by looking at the tasks in the Audit trail of the case
- Ease of development using the drag and drop features. Out of the box, features make development easy and the turnaround time is decreased. Tools like Tracer, SMA etc. helps in development tasks.
- Reporting is not extensive in Pega. Because of this higher management is not able to get the reports which will give them insights into a different area. So Reporting functionality can be improved in Pega.
- Organizations that want to fully use all the features of the Pega 7 platform must follow Pega’s solution development methodology which may not be aligned fully with the organization objectives.
- During upgrades, some of the rules which are deprecated have to be changed to new available rules. This becomes a problem as one has to understand all the functionality and then change a lot of things.
July 04, 2018
Pega Platform Review
By an organization within Anthem. We are building a claims systems for their FEP business.
- Claims management. Pega does this particularly well by offering a rich out of the box experience requiring very little custom coding.
- UI building. Pega makes this aspect of software development very expedient by making it a drag and drop experience with auto-generated code.
- I would like to see more How-To guides in the help system itself, in particular, How-Tos for integration rules
It is used as a BPM for the call center agents and to manage the rules of the client's proprietary claims entitlement engine.
- Case management
- Rules-based decision making
- Automating repetitive business processes, but being smart to identify changes and also update decision-making rule dynamically.
- Managing incoming and outgoing communications.
- User interface
- Version updates
- Using Pega as a data management tool for the enterprise data
June 22, 2018
Pretty good platform with room for growth
Pega is being used by my department to manage and allocate work to different teams and individual. It is also being used to integrate a few different systems within my department.
- Pega routes work to the appropriate teams and team members really well
- Pega generates meaningful and insightful reports
- Pega handles changes to business rules pretty well
- Using Pega on mobile devices is not as good as using it on a desktop
- It takes a long time for users to learn to modify the business rules delegated to them
- Pega looks very basic, as suppose to new and exciting
June 22, 2018
Pega The "Guardrails" of business
Pega is currently sponsoring our organization. Pega is being implemented company-wide from project management to design.
- Pega uses stern guidelines which help our company keep up with best practices.
- The Pega Platform is a good method to communicate & document Ideas
- Establishing a workflow with Service level agreements are easy to use.
- The Pega academy is very counterproductive. not the best way to educate new users.
- The Pega web client does have a learning curve that could halt workflow.