Pega Platform is a great knowledge base management system
- Makes it easy to categorize information
- Clear audit trail and page history
- Ability to create templates which speeds up content creation
Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.
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Users can report on and analyze usage, performance, ROI, and/or other metrics of success.
Users can create, customize and share dashboards, which provide an overview of the most important metrics.
The software offers pre-built reports with metrics standard to the category.
Users can create custom reports.
Designing and building process models
Web-based tool for creating and customizing web process models
Evaluating model performance with real data, and optimizing
Business rules engine allows non developers to change business logic in a model
Support for reusable services to be built into process design
Step-by-step analysis of model to validate business rules
Support for modeling languages like BPML, BPEL, and BMMN.
Integrated form design tool
Ability to execute model and build code without programming skills
Collaboration tools allowing BPM experts to collaborate on model design
Social tools for discussion threads, wikis, enabling decision making
Lightweight tool for managing content
Content management tool for storing and managing versioning of electronic documents, images, etc.
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android |
Supported Countries | Global Support |
Supported Languages | All major languages; localization available |
Pega Platform has proven to be a versatile solution for various industries and departments. Users have successfully utilized Pega Platform to automate business processes, optimize workflows, and replace legacy systems. The platform has been particularly effective in contact centers, allowing the creation of flexible, multi-tenant applications that integrate with third-party systems. It has also been praised for its ability to streamline client onboarding platforms and centralize them in one framework, providing more control over processes. Pega Platform is commonly used for case management, app development, and solving business problems related to employee management and process streamlining. Additionally, the platform serves as a CRM ticketing system for tracking customer interactions and call center cases, facilitating documentation, addressing inquiries, and managing multi-step workflows. Overall, users have found value in Pega Platform's capabilities in automating processes, designing business process flows, and providing a unified platform for various domains such as insurance, banking, finance, and healthcare.
Scalability and Reusability: Multiple users have praised Pega for its robustness and reliability in development and production management. They have found the platform to be highly scalable, allowing for efficient management of multiple teams, while also highlighting its ease of reusability of code, which enables fast-paced code development.
Quick Deployment Process: Reviewers appreciate Pega's quick deployment process in Pega 7, as it allows for efficient development and implementation of changes. This feature has been mentioned by several users as a valuable aspect of the platform.
Collaboration and Alignment with Business Needs: Pega promotes collaboration and alignment with business needs by involving business teams in each phase of development. Users have reported that this approach encourages better communication between IT and business teams, resulting in solutions that meet specific requirements effectively.
Confusing User Interface: Users have found Pega's user interface to be confusing and time-consuming to navigate, especially when compared to other software in the market. Several reviewers have expressed frustration with the menu structure, decisioning portal, and overall complexity of the interface.
Steep Learning Curve: Some users have found the learning curve for Pega Platform to be steep. They feel that it requires a lot of knowledge and certifications to properly use the tool, and basic programming knowledge may not be enough. Reviewers have mentioned that it takes a long time to learn how to modify business rules and that the provided training resources are not sufficient.
Limited Reporting Capabilities: Users expressed concerns about Pega Platform's limited reporting capabilities. They find it challenging to gain insights into different areas of their organization due to these limitations. Several reviewers have mentioned the need for more features, customization options, and scalability in the reporting tools provided by Pega Platform.
Users have made several recommendations for Pega BPM, CRM, and Marketing platforms. The most common recommendations are to use Pega for BPM and BRE requirements. Many users find the features of these platforms to be excellent and emphasize that Pega is easy to understand and learn.
Another recommendation is to consider usage based on diligence. Reviewers advise being diligent in deciding where to use Pega. While the platforms have great features, users suggest carefully evaluating whether Pega is the right fit for specific business needs.
Furthermore, users highly recommend setting up a delivery methodology and conducting thorough architectural planning before implementing a large-scale solution based on Pega. They emphasize the importance of taking time to ensure successful deployment.
Users also mention that the price of the license for Pega is on the higher side. They suggest considering this factor when evaluating the platform.
Additionally, users recommend engaging a certified Pega Architect to deploy the software, emphasizing its power to transform businesses.
Pega platform is used as a development tool to deliver BPM software in our organization. It is used in one SBU not in the whole organization. It is used to develop solutions related to domains such as Healthcare, Insurance Banking and Finance. In addition, it is used to build fleet management system and logistics related system.
Following Pega Best practices and having Pega expertise benefits in developing large scale software solutions in long term. This toll can manage large data sets with reports, It encourages developer to build with the end product in mind. Performance issue handling, Exceptions handling and even including comments is monitored at development time.
There are in built frameworks in Pega platform that provides the ability to develop and deliver solutions faster. Developing UIs in Pega is easy. Developer need to drag and drop inbuilt Pega layouts and can apply necessary CSS and styles using Pega skin. So, UIs can be customized to meet customer needs. These responsive UIs are easily accessible from mobile, tab and desktop with minimum and/or no configuration.