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Pega Platform

Pega Platform

Overview

What is Pega Platform?

Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.

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Awards

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Reviewer Pros & Cons

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Pricing

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Low-code Factory Edition

$35

Cloud
per month per user* (or $0.45 per case**)

Standard Edition

$90

Cloud
per month per user* (or $0.80 per case**)

Enterprise Edition

Custom Quote

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.pega.com/products/platform/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Pega Safe Operate - Overview

YouTube

Pega Crisis Loan Concessions - Overview

YouTube

Pega Small Business Loan Forgiveness - Overview

YouTube

Pega Crisis Customer Request Triage - Overview

YouTube

Pega Crisis Small Business Lending - Overview

YouTube

Pega Email Bot

YouTube
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Features

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.8
Avg 8.1

Process Engine

Designing and building process models

7.8
Avg 8.4

Collaboration

Collaboration tools allowing BPM experts to collaborate on model design

9
Avg 8.2

Content Management Capabilties

Lightweight tool for managing content

4.4
Avg 8.1
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Product Details

What is Pega Platform?

Pega is used to build scalable, enterprise-grade CRM, Robotic Process Automation (RPA), BPM, Case Management, and AI apps on a unified platform.

According to the vendor, the Pega Platform transforms business stakeholders into citizen developers with a no code, visual app development experience, while empowering professional developers to architect applications with a model-driven approach in a low code environment. Pega aims to maximize productivity, re-use, and scale for the enterprise while delivering meaningful apps 6.4x faster, reducing development costs by 75% and driving ROI by 321%.

Pega Platform Features

Process Engine Features

  • Supported: Process designer
  • Supported: Process simulation
  • Supported: Business rules engine
  • Supported: SOA support
  • Supported: Process player
  • Supported: Form builder
  • Supported: Model execution

Collaboration Features

  • Supported: Social collaboration tools

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Additional Features

  • Supported: Application Development
  • Supported: Case Management
  • Supported: Cloud Decision Management
  • Supported: Intelligent Virtual Assistant
  • Supported: Mobility
  • Supported: Robotic Automation
  • Supported: Workforce Intelligence

Pega Platform Video

Center-Out Explained

Pega Platform Integrations

Pega Platform Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal Support
Supported LanguagesAll major languages; localization available

Frequently Asked Questions

Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.

IBM Business Automation Workflow, Appian, and Oracle BPM Suite are common alternatives for Pega Platform.

Reviewers rate Form builder highest, with a score of 9.6.

The most common users of Pega Platform are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(205)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Pega Platform has proven to be a versatile solution for various industries and departments. Users have successfully utilized Pega Platform to automate business processes, optimize workflows, and replace legacy systems. The platform has been particularly effective in contact centers, allowing the creation of flexible, multi-tenant applications that integrate with third-party systems. It has also been praised for its ability to streamline client onboarding platforms and centralize them in one framework, providing more control over processes. Pega Platform is commonly used for case management, app development, and solving business problems related to employee management and process streamlining. Additionally, the platform serves as a CRM ticketing system for tracking customer interactions and call center cases, facilitating documentation, addressing inquiries, and managing multi-step workflows. Overall, users have found value in Pega Platform's capabilities in automating processes, designing business process flows, and providing a unified platform for various domains such as insurance, banking, finance, and healthcare.

Scalability and Reusability: Multiple users have praised Pega for its robustness and reliability in development and production management. They have found the platform to be highly scalable, allowing for efficient management of multiple teams, while also highlighting its ease of reusability of code, which enables fast-paced code development.

Quick Deployment Process: Reviewers appreciate Pega's quick deployment process in Pega 7, as it allows for efficient development and implementation of changes. This feature has been mentioned by several users as a valuable aspect of the platform.

Collaboration and Alignment with Business Needs: Pega promotes collaboration and alignment with business needs by involving business teams in each phase of development. Users have reported that this approach encourages better communication between IT and business teams, resulting in solutions that meet specific requirements effectively.

Confusing User Interface: Users have found Pega's user interface to be confusing and time-consuming to navigate, especially when compared to other software in the market. Several reviewers have expressed frustration with the menu structure, decisioning portal, and overall complexity of the interface.

Steep Learning Curve: Some users have found the learning curve for Pega Platform to be steep. They feel that it requires a lot of knowledge and certifications to properly use the tool, and basic programming knowledge may not be enough. Reviewers have mentioned that it takes a long time to learn how to modify business rules and that the provided training resources are not sufficient.

Limited Reporting Capabilities: Users expressed concerns about Pega Platform's limited reporting capabilities. They find it challenging to gain insights into different areas of their organization due to these limitations. Several reviewers have mentioned the need for more features, customization options, and scalability in the reporting tools provided by Pega Platform.

Users have made several recommendations for Pega BPM, CRM, and Marketing platforms. The most common recommendations are to use Pega for BPM and BRE requirements. Many users find the features of these platforms to be excellent and emphasize that Pega is easy to understand and learn.

Another recommendation is to consider usage based on diligence. Reviewers advise being diligent in deciding where to use Pega. While the platforms have great features, users suggest carefully evaluating whether Pega is the right fit for specific business needs.

Furthermore, users highly recommend setting up a delivery methodology and conducting thorough architectural planning before implementing a large-scale solution based on Pega. They emphasize the importance of taking time to ensure successful deployment.

Users also mention that the price of the license for Pega is on the higher side. They suggest considering this factor when evaluating the platform.

Additionally, users recommend engaging a certified Pega Architect to deploy the software, emphasizing its power to transform businesses.

Reviews

(1-25 of 60)
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Pega Platform is a great knowledge base management system

Rating: 7 out of 10
May 01, 2024
Verified User
Vetted Review
Verified User
Pega Platform
2 years of experience
We use Pega Platform as a knowledge base management system. Pega Platform allows us to store and update process and product related information that is then used by our Operations and Client Service teams. We have created templates and a custom taxonomy within Pega Platform that helps us ensure that the information is formatted and presented consistently.
  • Makes it easy to categorize information
  • Clear audit trail and page history
  • Ability to create templates which speeds up content creation
Pega Platform is well suited for those looking for an intuitive content management system . The UI is easy to understand and pickup and so far the platform is responsive and works for our call center teams. It might not be best suited if you rely heavily on search function to find information.

Case-Management Redefined

Rating: 4 out of 10
February 21, 2024
Verified User
Vetted Review
Verified User
Pega Platform
1 year of experience
The Pega platform addresses two main issues within our HR Service Center focused primarily on information/knowledge sharing within HR and a centralized service center to drive HR related inquiries to. We currently use Pega primarily within the HR function as a tool to house HR-specific content and information to help drive employee/manager self-service capabilities as well as a case management tool to assist in higher-level inquiries where additional HR support is needed.
  • Back-end interface is easy to design and customize
  • Front-end user experience has been impactful compared to our previous solution
  • Integration with other systems (Workday) allows for customized content and case management capabilities
It seems well-suited to act as a knowledge management platform for multiple shared services. Would like to see how AI can be integrated into knowledge sharing capabilities driving catered content to specific employee populations.

The power of Pega is build for change

Rating: 10 out of 10
January 27, 2022
Verified User
Vetted Review
Verified User
Pega Platform
11 years of experience
We develop applications for our customer for multiple domains like Insurance, Banking, Finance, Material Management etc... We can develop end to end application using Pega Platform. Pega Platform helps to develop the application quickly and deploy to the higher environment. We can easily manage the application versioning so that set of application be used to respective application and it be easily extended and enhanced.
  • Background processing
  • Casetype management
  • Reporting
  • Work delegation
  • API invocation
  • Specialization
Pega Platform has introduced the low code feature, using app studio seasonal and professional developer can develop application easily and quickly. The initial application can be build by Business analyst and product owner who has less knowledge of Pega Platform, further application can be enhanced/extended by professional developer. We can develop end to end application and promote to higher environment. Easily we can perform parallel development using branch.

Pega Platform: Good to have

Rating: 7 out of 10
September 13, 2021
Verified User
Vetted Review
Verified User
Pega Platform
1 year of experience
Pega is a product that has the powerful toolset to build concrete CRM. we have switched from a complex system to Pega where we can build and automate the process that focuses our customers on all various digital channels. PEGA provides digital engagement and AI that adding key functionalities and capabilities around the process of automation.
  • Building environment tool itself so i can build large application less than a month.
  • Powerful and easy to peruse your career, if you don't have a computer science background.
  • Easy to maintain and quick update on version and patches.
  • its provides a less code if you have trouble writing code.
Suited for:
CRM and automated tool.
Data modeling

Good RPA tool

Rating: 9 out of 10
August 20, 2021
Verified User
Vetted Review
Verified User
Pega Platform
2 years of experience
Pega RPA helps to automate the finance operations and reduce the time-consuming manual processes by customer care employees. It is very easy to monitor the RPA execution and take timely corrective action when required. It is also very good in displaying consolidated data reports to give clear insights to leadership and stakeholders.
  • It has an excellent process automation platform.
  • The reporting feature is very good.
  • It has connectors and translators to connect with other applications fairly easily
Pega [RPA] is good to address a specific business function requirement with not too many bots or automation processes. It takes time and effort to set it up. Though once done, it is very easy to configure and use. One should also run a POC to verify if this product meets the scalability requirements.

Pega Platform is OK

Rating: 5 out of 10
January 14, 2020
Verified User
Vetted Review
Verified User
Pega Platform
1 year of experience
We use it to lay over an outdated system that our customer service agents use to support our customers as well as Pega Knowledge for articles for agents to have access to information within the system they are supporting. We only use it in CS, other departments are not using it yet.
  • Knowledge Articles
  • Task Oriented
Good for customer service to use instead of DOS like black screens, but bad for trying to train customer service (no sandbox environment, at least for us) since they can’t “completely” perform a task prior to going to a live environment. The knowledge is fairly good, except you can’t search the body of an article which is weird.

Pega for Field Workforce Management in Google Network Operations

Rating: 9 out of 10
November 08, 2019
Verified User
Vetted Review
Verified User
Pega Platform
2 years of experience
We use Pega across our department to address a workforce management automation issue that we had. Previously, my team was manually assigning field technicians to work requests that we received for our data centres. Pega is now helping us automate that assignment, and also choose the best resource for the job based on logic we have inputted.
  • Pega platform allows us to build a totally customizable UI
  • Pega allows us to build logic that replaces decisioning, removing a lot of manul touch
  • Pega has proven relatively simple to intergrate other tools with because of its open API
I think Pega is an excellent platform for any transactional, repeatable task that is currently managed manually by agents needing to be automated.

Great Robust Platform to Implement 1-on-1 Marketing

Rating: 8 out of 10
October 21, 2019
JS
Vetted Review
Verified User
Pega Platform
2 years of experience
We use Pega Platform to create a unified decision hub to centralize all marketing decisions to trigger all campaigns and channel interactions. We are also currently replacing our legacy CRM with Pega CRM. Our goal is to eliminate silos to provide a unified customer engagement platform so our business interacts with customers in a relevant and contextualized fashion.
  • Adaptive analytics - Pega platform allows you to feed data from all your interactions into their interaction history so it learns from past behavior and it starts predicting the best course of action.
  • Pega BPM - Business process management engine allows you to specify various business rules on a WYSIWYG way so you can visually understand all the process flow.
  • Pega provides a robust list of use cases on their website where you can learn how other companies implemented the platform and the pitfalls they overcame. Very helpful to also attend their user conference, PegaWorld.
Pega may be very helpful if your company wants to move beyond just marketing automation and into integrating marketing with all internal processes. In our company we see marketing as more than just branding and advertising, but really as a way to facilitate great customer experiences. Pega works well if you share this vision. If you're only looking for a platform to run your advertising and campaigns than Pega may be too much for you.

Pega Platform - The BPM market leader

Rating: 9 out of 10
October 12, 2019
Verified User
Vetted Review
Verified User
Pega Platform
7 years of experience
Pega Platform is used for one of our client applications, which is related to banking. This platform is mostly used for creating web-based applications in an organization where companies have a process flow. The case management feature in Pega is used for problems like raising service requests in call centres, monitoring and auto resolution of those cases in a defined SLA. This also supports automated processing that does not need manual intervention.
  • Case management feature
  • Browser-based applications. You don't need any software installation on the machine to access Pega
  • Background processing of the process flows
  • Well defined intuitive out of the box UI available which needs less customization
  • Supports both front end and backend applications
Well suited for handling customer queries via service requests (which are called cases). These cases can be viewed/ worked upon at multiple stages by multiple teams before resolutions in Pega Platform.

Pega Robotics as a RPA tool

Rating: 10 out of 10
May 26, 2019
rg
Vetted Review
Verified User
Pega Platform
1 year of experience
Pega RPA has been used for a few years and the response is positive, it was started from one department and later on, it has been used in different verticals. It is very good in RDA(robot desktop automation) as well as RPA (robotics process automation), As of now, all the carried projects are related to manual processes automation which reduced man-hours and operation costs.
  • Pega RPA has translators for specific platforms which makes it easy to integrate and automate. For example, .Net translators helps to interrogate applications based on .Net platform.
  • "Wait for Create" feature is not available in any other RPA tool, which is handy during RPA workflows.
  • Pega RPA has special features for Pega application which makes it a preferred RPA tool for them.
It is not suited for centralized bot deployments. If several bots need to be deployed, then it will be difficult to manage and control. Programmers have to create custom code components to collect log files, health files, etc. On the other hand, it is best suited for an application which takes a random time to load, works in Windows MDI, or in parallel programming.

Pega - A King in Case management

Rating: 8 out of 10
February 08, 2019
sm
Vetted Review
Verified User
Pega Platform
4 years of experience
Our organization uses Pega Platform for case management and app development in our department. We provide solutions to our business needs using the Pega Platform. Our apps are built using the Pega platform and features. It addresses problems like employee management, which reduces a lot of the man hours that are put into carrying out the business.
  • Case Management
  • Easily configurable User Interface
  • Invoking Service APIs
Pega Platform will specifically come in handy and will be very useful if your business needs are to be dealing with a lot of data collection, in considerably large data completion forms. It is less appropriate in fulfilling some complex business needs like invoking APIs that are hosted by an external server. Or if the business needs to have a lot of mobile development.

Bot can take your boring work and you can work on more productive work

Rating: 9 out of 10
February 07, 2019
Verified User
Vetted Review
Verified User
Pega Platform
2 years of experience
The purpose of the project is to automate the Wire Processing process in the Advisor Desktop and Front Office Wire Initiation system (FWI) applications. A Wire request is received from the Advisor desktop’s “FWI- Bot queue,” the virtual analyst will then pick the request from this queue and key in the wire in FWI system following the business logic corresponding to the wire type.
  • It is good working on Pega robotics. It makes work easier and simple. It is easy to automate work using Pega robotics' automation.
  • Good support of custom code so you can extend functionality.
  • Automation of desktop or web application.
I am using Pega to automate our desktop or web application. This is the perfect platform to scale the work on demand. The average developer can extend the functionality.

Pega Platform

Rating: 8 out of 10
February 05, 2019
AA
Vetted Review
Verified User
Pega Platform
1 year of experience
We are using Pega as a CRM ticketing system to track customers interactions and document call center cases. It is being used across multiple departments. It is very good at documenting customer's calls, addressing customer's inquiries, and transferring cases between departments. It is also good for building a workflow for multi-step cases, like opening a bank account or any other scenario where multiple steps are needed.
  • It has very good potential to be customized to fit your needs.
  • Browser base so it can run on any computer with a browser only. No installation needed.
  • Java base but no coding required for the most part except some advanced things that might require some coding.
  • Easy to update when a new version becomes available as long you do not have a lot of customization and you try to utilize the out of the box features.
If you need a good CRM for your customer service team to track customers interactions and you like to manage it without coding, it is a perfect option. It is very good for any case with multiple steps. For example, a bank, health insurance company, or auto insurance quote application.

Awesome Platform

Rating: 10 out of 10
September 05, 2018
Verified User
Vetted Review
Verified User
Pega Platform
8 years of experience
We use Pega PRPC across the organization for various Workflow Processes, which include: Prior Authorizations, Claim Processing, Appeals & Grievance Processing, and a few Call Center applications.
  • Workflow
  • SLA
  • Reduced Time to Market
Simple and powerful platform to build Workflows with SLAs, Access Control and Correspondences and what not... :)

Forget code, cons and pros on using the Pega platform

Rating: 8 out of 10
September 03, 2018
DA
Vetted Review
Verified User
Pega Platform
5 years of experience
We use the Pega platform across the whole organization to provide Business solutions to our clients. Pega is our main Process Management System to solve our client's requirements.
  • Decisioning. Pega exceeds expectations to provide solutions to complex business requirements and integration.
  • Scalability. Pega is designed to support any size of process management and can quickly grow and adapt for future business needs.
  • Rapid Change. Pega solves the problem of implementing a new requirement in an existing system. System Architects can add, remove or change any type of process on the go.
Pega is perfect to implement Process Management for any kind of company, by using each process as a case type, they all can be managed in one single system. This eliminates the need to maintain several systems in parallel.

Pega is a fantastic platform with a lot of upside...

Rating: 8 out of 10
August 31, 2018
Verified User
Vetted Review
Verified User
Pega Platform
3 years of experience
We use the Pega Platform for its Robotic Process Automation functionality. We've been using it since early 2015 and have found great value in the robotic process automation platform. We have used both the fully automated robotic process automation "Bots" as well as the robotic "desktop" automation bots that work along side a human for completing their tasks. We use the RPA solutions primarily within our customer service department at this time.
  • Great flexibility in creating a UI for Robotic Desktop Automation solutions.
  • Web services are able to be used in conjunction with the RPA solutions.
  • Process Recording and automatic code generation is a very nice feature as well.
Pega RPA is well suited for situations where you want to design a single UI that will allow agents to work in one place rather than having to manipulate data in many different environments, over and over again. For example, if you have SAP, Siebel and Salesforce, you can create a UI that allows your agent to work within that single UI vs. having to Alt Tab between all three applications.

Easy and quick to build complex apps, can sometimes be limiting or frustrating to work in.

Rating: 8 out of 10
August 27, 2018
Verified User
Vetted Review
Verified User
Pega Platform
2 years of experience
Our company almost exclusively develops in Pega, we have over a dozen teams working with many different clients. Pega as a platform aims to address work flow and business process management, and for the most part, this is what we build. We build web apps that streamline and automate business processes and Pega as a developer tool is relatively easy to get into but has a lot of power and complexity once you get into it. Because of the relative ease for us developers, apps can be built quickly and fine tuned based on the customers needs and team sizes can be kept to a handful of developers.
  • Quick development time. Much of the Pega "rules" are easy to configure and implement.
  • Visually friendly and modern. Much of the UI/UX elements in the system are continuously supported and updated, giving a nice feel to the apps.
  • Many of the configurations and rules Pega gives to the developers can also be delegated to business users. The organization and structure of the client's business can easily be adapted in the Pega platform.
Pega is great for corporate web apps when a certain work flow or process can be improved through automation or a more stream lined process. It can handle forms and documents really well, integrates well with many different services (including other Pega apps), can handle very complex work flows and logic to basic things like user permissions and notifications. I would say it is less suited for small business needs. I would also say it is not that great at handling media or very interactive screens such as video (something I have personally never seen done).

Why Pega Platform

Rating: 10 out of 10
August 21, 2018
Verified User
Vetted Review
Verified User
Pega Platform
3 years of experience
We use Pega Platform in our Healthcare department, and we are working on making use of Pega across the organization. We use Pega Platform for addressing customer orders, to make a new order, or to manage/cancel/modify their orders through Pega Platform. We also use Pega's Customer Service application for dealing with patients.
  • Pega is a codeless application which helps us spend less time in development and more time focusing on business
We had a business request where the user wanted the functionality to be ready in 2 weeks. We were able to deliver that functionality with the help of Pega. Pega did it well!

Pega Power

Rating: 10 out of 10
August 14, 2018
DV
Vetted Review
Verified User
Pega Platform
3 years of experience
In my organisation we are using Pega Platform in one department which is AES i.e Application Engineering Services. We have built an application on Pega for insurance domain basically used for handling premiums and claims for London Market.

Earlier it was all paper work and complex processes which Brokers had to undergo for processing premiums and claims but with Pega application coming into the picture all these are processes are simplified and automated.
  • The big advantage is we don't have to have to build the system from the scratch like any conventional programming.
  • Case Life Cycle Management - which allows any business user to capture and process the full scope of work in their operations, be it document handling, approvals, decision making, etc. These tasks can all be built into a process flow to automate as much as possible.
  • Design-once, deploy-anywhere user interface-saves a lot of effort.
  • Less coding, adopts changes and quick developments.
A business friendly toolkit for defining applications. Unlike traditional BPM tools, there are much less complicated, technical syntax to handle in modelling processes and hardly any hard-coded programming. A well-trained business user can be trusted to create a business application from the PegaSystems BPM framework if desired.

Pega platfrom

Rating: 8 out of 10
August 10, 2018
SN
Vetted Review
Verified User
Pega Platform
3 years of experience
In our organization we as system architects configure the application to resolve the problem. We configure application assets such as UI forms, automated decisions and correspondence. Then we review the application with business for approvals.
  • Versioning: We can create a new version of a rule whenever case behavior needs to change. Pega maintains a history of changes to a rule, allowing system architects to review the change history and undo changes if needed. Since each rule describes a specific case behavior, the rest of the case is unaffected. For example, a system architect updates a UI form with instructions and removes a critical field. You can review the history of the form and revert back to the version before the changes were made, without changing other rules in the application.
  • Delegation: We can delegate rules to business users to allow business users to update case behavior as business conditions change. The business user updates the delegated rule, while other parts of the application remain unchanged. For example, expense reports that total USD25 or less are approved automatically. You create a rule to test whether an expense report totals USD25 or less and delegate the rule to the Accounting department. The Accounting department can then update the rule to increase the threshold for automatic approval increases to USD50, without submitting a change request for the application.
  • Reuse: We can reuse rules whenever an application needs to incorporate existing case behavior. Otherwise, you must reconfigure the behavior every time the behavior is needed. For example, you create a UI form to collect policyholder information for auto insurance claims. You can then reuse this UI form for property insurance claims and marine insurance claims.
Build a Banking Application where customers can check for loan, insurance status based on the loan numbers provided. Customers register with bank, login to the portal and search for the loan status. Create a portal for applying loan / insurance claim which is routed to manager for approval upon successful background verification. Once approved, email customers for notification. Invalid applications go to false claims table for rejection. Also create a portal for banking payments to other banks for existing customers via NEFT/IMPS

Pega Platform Review : Pega Experience from the beginning

Rating: 9 out of 10
August 10, 2018
Verified User
Vetted Review
Verified User
Pega Platform
2 years of experience

Pega platform is used as a development tool to deliver BPM software in our organization. It is used in one SBU not in the whole organization. It is used to develop solutions related to domains such as Healthcare, Insurance Banking and Finance. In addition, it is used to build fleet management system and logistics related system.

Following Pega Best practices and having Pega expertise benefits in developing large scale software solutions in long term. This toll can manage large data sets with reports, It encourages developer to build with the end product in mind. Performance issue handling, Exceptions handling and even including comments is monitored at development time.

There are in built frameworks in Pega platform that provides the ability to develop and deliver solutions faster. Developing UIs in Pega is easy. Developer need to drag and drop inbuilt Pega layouts and can apply necessary CSS and styles using Pega skin. So, UIs can be customized to meet customer needs. These responsive UIs are easily accessible from mobile, tab and desktop with minimum and/or no configuration.

  • Reusability
  • Pega’s Situational layer cake architecture is capable of organizing application to suit enterprise needs. An enterprise can have a complex organization structure located around the globe. Because of Situational layer cake architecture reusing common policies and procedures is easy while allowing for differences between products, regions, channels and customer segments.Whereas with some application development platforms, separate copies of the application should be created to suite different business context.
  • Faster application delivery
  • With Pega developers can reuse common policies and procedures, replicate functions and industry specific frameworks and utilize pega UI elements to develop applications. IT is easy to deploy.Therefore developers are capable of delivering application earlier compared to some application development platforms. Pega reduces time taken to deliver an outcome.
  • Pega upgrades
  • Pega platform is upddated to adapt and work with latest technologies.
  • Proprietary users support and maintain Pega platform continuously. Pega customer support is always willing to enhance product support.
Pega plaform is well suited for large enterprise application development. Pega provides powerful capabilities in implementing security. It is used in Banking, healthcare and Insurance domains. So many banks all over the world are using Pega to develop their applications.Healthcare and insurance corporations also benefit similarly.
Developing attractive UIs is difficult in Pega.

Pega platform review

Rating: 7 out of 10
August 10, 2018
Verified User
Vetted Review
Verified User
Pega Platform
10 years of experience
We use Pega across our departments primarily to support internal operations. It works well to automate business processes with it's workflow capability.
  • Workflow and case management
  • Integration and services
  • Customer Service for healthcare
CRM Sales Automation Appeals and Grievances

Pega the Way to go

Rating: 10 out of 10
July 31, 2018
DB
Vetted Review
Verified User
Pega Platform
8 years of experience
It is used by different agencies for specific applications. It addresses licensing, purchase, payments and communication routing.
  • Easy to configure and implement out of the box solutions
  • The built-in functionality is amazing
  • Code sharing and reuse is built into the product
  • Inheritance is two-directional allowing for reuse
It is very well suited for the workflow process and implementing business process across companies. It is not well suited for transaction-based processing.

Pega Platform Review

Rating: 9 out of 10
July 06, 2018
Verified User
Vetted Review
Verified User
Pega Platform
10 years of experience
Pega PRPC is used within our organization as well as fortune 500 clients in the following ways:

1) Supports in an elaboration of business problems using DCO to ensure optimal solution architecture and application design
2) Develop custom systems integration solution components as dictated by business requirements
3) Manage service level agreements
4) Perform timeline validation, resolve workflow errors & efficiently generate alerts.

It's used by multiple departments like customer service center as well as operation groups.

Business Problems solved by Pega PRPC platform:
1) Link business requirements to the technology product
2) Resolve business challenges to get updates on the workflows
3) It helps on business judgment to plan and accomplish goals
4) Business Process Management, Customer relationship management, Decision management and case management solutions
5) Generate the specification document, Key Performance Indicators & Support Customer solution hub

  • It's a powerful BPM platform with rule engines capabilities. Simple & complex business rules can be created using Pega PRPC and can be deployed in the production for the real-time testing very easily.
  • In PRPC, Users from IT and business to collaborate around the visual using use cases, workflows and service level agreement. Pegasystems’ primary strength is its unified architecture based on a powerful business rule management system (BRMS) and predictive analytics decision management engine. The platform combines process flow definitions, rule processing, data handling, cross-platform UIs, a complete mobile application development platform, BAM, content management, case management, application integration and other functions in one model-based development and runtime architecture that supports structured and unstructured process styles.
  • It's easy to automate people-centric and data-centric processes using PRPC platform. It also helps business users and IT team to develop application easily, integrate multiple data points and deliver value.
Pega Platform is well suited for :

1) Operational decision management, predictive analytics, and IoT integration.
2) Its “data pages” capability is a highly flexible data structure that acts as a context broker to enrich process instance data with contextually relevant information from outside the iBPMS.
3) Pegasystems acquired OpenSpan, a desktop interaction discovery and robotic process automation tool, to provide a noninvasive, rapid time to solution for midmarket buyers

Transforming businesses with Inevitable constant change

Rating: 10 out of 10
July 04, 2018
Verified User
Vetted Review
Verified User
Pega Platform
9 years of experience
Pega Platform is being used across my whole organization. It is used to automate the Business processes to enhance productivity and efficiency of users. At the same time, it is being used to optimize the process flows. In my organization, Pega is being used to replace legacy systems and move away from manual steps being followed for disparate applications. It is also helping my organization to remain in compliance and enhance customer satisfaction with enhancing of brand image as well. The usage of intelligent routing, escalation, and prioritization for important tasks in Pega handles effectiveness of the work being performed. Pega uses dashboards and detailed audit trails to give tracking for all the work being performed.
  • Usage of Pega DCO enables the whole project team to perform their tasks with the same understanding. Business and Development teams are the main beneficiaries.
  • Audit trail for each case helps users to track the development happening on the case. All the past cases can be analyzed for specific information by looking at the tasks in the Audit trail of the case
  • Ease of development using the drag and drop features. Out of the box, features make development easy and the turnaround time is decreased. Tools like Tracer, SMA etc. helps in development tasks.
Banking applications require tracking and compliance where it is suitable to use Pega and these features are the backbone of any Pega application.
Retail applications may not get enough value for money by using Pega as the processes are not complex. But still, Pega is a game changer for some of the retail companies who are operating in different geographies.
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