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Pega Platform

Pega Platform

Overview

What is Pega Platform?

Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.

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Recent Reviews

TrustRadius Insights

Pega Platform has proven to be a versatile solution for various industries and departments. Users have successfully utilized Pega Platform …
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Pega Platform: Good to have

7 out of 10
September 13, 2021
Pega is a product that has the powerful toolset to build concrete CRM. we have switched from a complex system to Pega where we can build …
Continue reading

Good RPA tool

9 out of 10
August 20, 2021
Incentivized
Pega RPA helps to automate the finance operations and reduce the time-consuming manual processes by customer care employees. It is very …
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Pega Platform is OK

5 out of 10
January 14, 2020
Incentivized
We use it to lay over an outdated system that our customer service agents use to support our customers as well as Pega Knowledge for …
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Awesome Platform

10 out of 10
September 05, 2018
Incentivized
We use Pega PRPC across the organization for various Workflow Processes, which include: Prior Authorizations, Claim Processing, Appeals & …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Business rules engine (63)
    9.6
    96%
  • Process designer (63)
    9.4
    94%
  • Dashboards (61)
    9.0
    90%
  • Standard reports (61)
    8.6
    86%

Reviewer Pros & Cons

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Pricing

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Low-code Factory Edition

$35

Cloud
per month per user* (or $0.45 per case**)

Standard Edition

$90

Cloud
per month per user* (or $0.80 per case**)

Enterprise Edition

Custom Quote

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.pega.com/products/platform/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Pega Safe Operate - Overview

YouTube

Pega Crisis Loan Concessions - Overview

YouTube

Pega Small Business Loan Forgiveness - Overview

YouTube

Pega Crisis Customer Request Triage - Overview

YouTube

Pega Crisis Small Business Lending - Overview

YouTube

Pega Email Bot

YouTube
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Features

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.7
Avg 8.1

Process Engine

Designing and building process models

8.7
Avg 8.4

Collaboration

Collaboration tools allowing BPM experts to collaborate on model design

8
Avg 8.2

Content Management Capabilties

Lightweight tool for managing content

4.4
Avg 8.1
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Product Details

What is Pega Platform?

Pega is used to build scalable, enterprise-grade CRM, Robotic Process Automation (RPA), BPM, Case Management, and AI apps on a unified platform.

According to the vendor, the Pega Platform transforms business stakeholders into citizen developers with a no code, visual app development experience, while empowering professional developers to architect applications with a model-driven approach in a low code environment. Pega aims to maximize productivity, re-use, and scale for the enterprise while delivering meaningful apps 6.4x faster, reducing development costs by 75% and driving ROI by 321%.

Pega Platform Features

Process Engine Features

  • Supported: Process designer
  • Supported: Process simulation
  • Supported: Business rules engine
  • Supported: SOA support
  • Supported: Process player
  • Supported: Form builder
  • Supported: Model execution

Collaboration Features

  • Supported: Social collaboration tools

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Additional Features

  • Supported: Application Development
  • Supported: Case Management
  • Supported: Cloud Decision Management
  • Supported: Intelligent Virtual Assistant
  • Supported: Mobility
  • Supported: Robotic Automation
  • Supported: Workforce Intelligence

Pega Platform Video

Center-Out Explained

Pega Platform Integrations

Pega Platform Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal Support
Supported LanguagesAll major languages; localization available

Frequently Asked Questions

Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.

IBM Business Automation Workflow, Appian, and Oracle BPM Suite are common alternatives for Pega Platform.

Reviewers rate Model execution highest, with a score of 9.8.

The most common users of Pega Platform are from Enterprises (1,001+ employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(205)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Pega Platform has proven to be a versatile solution for various industries and departments. Users have successfully utilized Pega Platform to automate business processes, optimize workflows, and replace legacy systems. The platform has been particularly effective in contact centers, allowing the creation of flexible, multi-tenant applications that integrate with third-party systems. It has also been praised for its ability to streamline client onboarding platforms and centralize them in one framework, providing more control over processes. Pega Platform is commonly used for case management, app development, and solving business problems related to employee management and process streamlining. Additionally, the platform serves as a CRM ticketing system for tracking customer interactions and call center cases, facilitating documentation, addressing inquiries, and managing multi-step workflows. Overall, users have found value in Pega Platform's capabilities in automating processes, designing business process flows, and providing a unified platform for various domains such as insurance, banking, finance, and healthcare.

Scalability and Reusability: Multiple users have praised Pega for its robustness and reliability in development and production management. They have found the platform to be highly scalable, allowing for efficient management of multiple teams, while also highlighting its ease of reusability of code, which enables fast-paced code development.

Quick Deployment Process: Reviewers appreciate Pega's quick deployment process in Pega 7, as it allows for efficient development and implementation of changes. This feature has been mentioned by several users as a valuable aspect of the platform.

Collaboration and Alignment with Business Needs: Pega promotes collaboration and alignment with business needs by involving business teams in each phase of development. Users have reported that this approach encourages better communication between IT and business teams, resulting in solutions that meet specific requirements effectively.

Confusing User Interface: Users have found Pega's user interface to be confusing and time-consuming to navigate, especially when compared to other software in the market. Several reviewers have expressed frustration with the menu structure, decisioning portal, and overall complexity of the interface.

Steep Learning Curve: Some users have found the learning curve for Pega Platform to be steep. They feel that it requires a lot of knowledge and certifications to properly use the tool, and basic programming knowledge may not be enough. Reviewers have mentioned that it takes a long time to learn how to modify business rules and that the provided training resources are not sufficient.

Limited Reporting Capabilities: Users expressed concerns about Pega Platform's limited reporting capabilities. They find it challenging to gain insights into different areas of their organization due to these limitations. Several reviewers have mentioned the need for more features, customization options, and scalability in the reporting tools provided by Pega Platform.

Users have made several recommendations for Pega BPM, CRM, and Marketing platforms. The most common recommendations are to use Pega for BPM and BRE requirements. Many users find the features of these platforms to be excellent and emphasize that Pega is easy to understand and learn.

Another recommendation is to consider usage based on diligence. Reviewers advise being diligent in deciding where to use Pega. While the platforms have great features, users suggest carefully evaluating whether Pega is the right fit for specific business needs.

Furthermore, users highly recommend setting up a delivery methodology and conducting thorough architectural planning before implementing a large-scale solution based on Pega. They emphasize the importance of taking time to ensure successful deployment.

Users also mention that the price of the license for Pega is on the higher side. They suggest considering this factor when evaluating the platform.

Additionally, users recommend engaging a certified Pega Architect to deploy the software, emphasizing its power to transform businesses.

Attribute Ratings

Reviews

(1-3 of 3)
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September 13, 2021

Pega Platform: Good to have

Score 7 out of 10
Vetted Review
Verified User
Pega is a product that has the powerful toolset to build concrete CRM. we have switched from a complex system to Pega where we can build and automate the process that focuses our customers on all various digital channels. PEGA provides digital engagement and AI that adding key functionalities and capabilities around the process of automation.
  • Building environment tool itself so i can build large application less than a month.
  • Powerful and easy to peruse your career, if you don't have a computer science background.
  • Easy to maintain and quick update on version and patches.
  • its provides a less code if you have trouble writing code.
  • Sometime facing challenges post updating of patches.
  • Improvement needed in reporting capabilities.
  • complex solution both users and some part handled by the IT team.
  • It's very hard to find resources in pega.
Suited for:
CRM and automated tool.
Data modeling
  • Pega offers a rich toolset to build a solid CRM for our agents.
  • Easy to maintain version the application is very easy.
  • digital engagement and AI
Process Engine (7)
77.14285714285714%
7.7
Process designer
70%
7.0
Process simulation
80%
8.0
Business rules engine
80%
8.0
SOA support
70%
7.0
Process player
70%
7.0
Form builder
80%
8.0
Model execution
90%
9.0
Collaboration (1)
80%
8.0
Social collaboration tools
80%
8.0
Reporting & Analytics (3)
76.66666666666667%
7.7
Dashboards
90%
9.0
Standard reports
70%
7.0
Custom reports
70%
7.0
Content Management Capabilties
N/A
N/A
  • Improve customer relations/service
  • It's a product that provides high digital process with low code approach.
  • Easy to create internal operation and improved business process outcome.
  • It is having solid product functionality and performance.
  • strong customer-oriented.
  • Data modeling and SOA support.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I am using in my project Pega RPA for integration purposes to interact external systems easily. There are a lot of benefits to give solutions to business problems. Pega has a lot of features which will speed up solution for rapid development, especially case management and rules are playing key roles in Pega.
  • Case management
  • Rules
  • Integration
  • Debugging tools needs to be user friendly
  • Process view can be better when compared to other apps
  • Integration GUI needs to improve
Telecom sector and banking sector. I had worked on these sectors and it is well suited. In these two sectors business complexity is high and changes need to done very quickly.
  • Process management
  • Case management
  • Rule management
  • Development cost reduction
  • Business gaining in control
  • Standard platforms
Pega have standards platform for developers to develop components quickly compare to others products.
August 20, 2021

Good RPA tool

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Pega RPA helps to automate the finance operations and reduce the time-consuming manual processes by customer care employees. It is very easy to monitor the RPA execution and take timely corrective action when required. It is also very good in displaying consolidated data reports to give clear insights to leadership and stakeholders.
  • It has an excellent process automation platform.
  • The reporting feature is very good.
  • It has connectors and translators to connect with other applications fairly easily
  • The setup process is bit complex and requires training.
  • Does not have good data scrapping abilities
Pega [RPA] is good to address a specific business function requirement with not too many bots or automation processes. It takes time and effort to set it up. Though once done, it is very easy to configure and use. One should also run a POC to verify if this product meets the scalability requirements.
  • Business Process Automation to reduce manual processes
  • Better visibility on data and reporting
  • Save time on customer support case resolution
  • Improved employee efficiency.
  • Avoid data and manual process issues.
We did the POC of both UiPath and Pega RPA. As we already have a PEGA platform, we selected PEGA RPA for ease of integration and setup.
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