Case-Management Redefined
The Pega platform addresses two main issues within our HR Service Center focused primarily on information/knowledge sharing within HR and …
Starting at $35 per month per user* (or $0.45 per case**)
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What is Pega Platform?
Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.
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Popular Features
- Business rules engine (63)9.696%
- Process designer (63)9.494%
- Dashboards (61)9.090%
- Standard reports (61)8.686%
Reviewer Pros & Cons
Pricing
Low-code Factory Edition
$35
Cloud
per month per user* (or $0.45 per case**)
Standard Edition
$90
Cloud
per month per user* (or $0.80 per case**)
Enterprise Edition
Custom Quote
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.pega.com/products/platform/…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Pega Safe Operate - Overview
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Pega Crisis Loan Concessions - Overview
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Pega Small Business Loan Forgiveness - Overview
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Pega Crisis Customer Request Triage - Overview
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Pega Crisis Small Business Lending - Overview
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Pega Email Bot
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Pega Platform?
Pega is used to build scalable,
enterprise-grade CRM, Robotic Process Automation (RPA), BPM, Case Management, and AI
apps on a unified platform.
According to the vendor, the Pega Platform transforms business stakeholders into citizen developers with a no code, visual app development experience, while empowering professional developers to architect applications with a model-driven approach in a low code environment. Pega aims to maximize productivity, re-use, and scale for the enterprise while delivering meaningful apps 6.4x faster, reducing development costs by 75% and driving ROI by 321%.
Pega Platform Features
Process Engine Features
- Supported: Process designer
- Supported: Process simulation
- Supported: Business rules engine
- Supported: SOA support
- Supported: Process player
- Supported: Form builder
- Supported: Model execution
Collaboration Features
- Supported: Social collaboration tools
Reporting & Analytics Features
- Supported: Dashboards
- Supported: Standard reports
- Supported: Custom reports
Additional Features
- Supported: Application Development
- Supported: Case Management
- Supported: Cloud Decision Management
- Supported: Intelligent Virtual Assistant
- Supported: Mobility
- Supported: Robotic Automation
- Supported: Workforce Intelligence
Pega Platform Video
Center-Out Explained
Pega Platform Integrations
- Salesforce Sales Cloud
- SAP
- Legacy System APIs
Pega Platform Competitors
Pega Platform Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global Support |
| Supported Languages | All major languages; localization available |
Pega Platform Downloadables
Frequently Asked Questions
Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.
IBM Business Automation Workflow, Appian, and Oracle BPM Suite are common alternatives for Pega Platform.
Reviewers rate Model execution highest, with a score of 9.8.
The most common users of Pega Platform are from Enterprises (1,001+ employees).
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Reviews and Ratings
(205)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Pega Platform has proven to be a versatile solution for various industries and departments. Users have successfully utilized Pega Platform to automate business processes, optimize workflows, and replace legacy systems. The platform has been particularly effective in contact centers, allowing the creation of flexible, multi-tenant applications that integrate with third-party systems. It has also been praised for its ability to streamline client onboarding platforms and centralize them in one framework, providing more control over processes. Pega Platform is commonly used for case management, app development, and solving business problems related to employee management and process streamlining. Additionally, the platform serves as a CRM ticketing system for tracking customer interactions and call center cases, facilitating documentation, addressing inquiries, and managing multi-step workflows. Overall, users have found value in Pega Platform's capabilities in automating processes, designing business process flows, and providing a unified platform for various domains such as insurance, banking, finance, and healthcare.
Scalability and Reusability: Multiple users have praised Pega for its robustness and reliability in development and production management. They have found the platform to be highly scalable, allowing for efficient management of multiple teams, while also highlighting its ease of reusability of code, which enables fast-paced code development.
Quick Deployment Process: Reviewers appreciate Pega's quick deployment process in Pega 7, as it allows for efficient development and implementation of changes. This feature has been mentioned by several users as a valuable aspect of the platform.
Collaboration and Alignment with Business Needs: Pega promotes collaboration and alignment with business needs by involving business teams in each phase of development. Users have reported that this approach encourages better communication between IT and business teams, resulting in solutions that meet specific requirements effectively.
Confusing User Interface: Users have found Pega's user interface to be confusing and time-consuming to navigate, especially when compared to other software in the market. Several reviewers have expressed frustration with the menu structure, decisioning portal, and overall complexity of the interface.
Steep Learning Curve: Some users have found the learning curve for Pega Platform to be steep. They feel that it requires a lot of knowledge and certifications to properly use the tool, and basic programming knowledge may not be enough. Reviewers have mentioned that it takes a long time to learn how to modify business rules and that the provided training resources are not sufficient.
Limited Reporting Capabilities: Users expressed concerns about Pega Platform's limited reporting capabilities. They find it challenging to gain insights into different areas of their organization due to these limitations. Several reviewers have mentioned the need for more features, customization options, and scalability in the reporting tools provided by Pega Platform.
Users have made several recommendations for Pega BPM, CRM, and Marketing platforms. The most common recommendations are to use Pega for BPM and BRE requirements. Many users find the features of these platforms to be excellent and emphasize that Pega is easy to understand and learn.
Another recommendation is to consider usage based on diligence. Reviewers advise being diligent in deciding where to use Pega. While the platforms have great features, users suggest carefully evaluating whether Pega is the right fit for specific business needs.
Furthermore, users highly recommend setting up a delivery methodology and conducting thorough architectural planning before implementing a large-scale solution based on Pega. They emphasize the importance of taking time to ensure successful deployment.
Users also mention that the price of the license for Pega is on the higher side. They suggest considering this factor when evaluating the platform.
Additionally, users recommend engaging a certified Pega Architect to deploy the software, emphasizing its power to transform businesses.
Attribute Ratings
Reviews
(26-50 of 71)Companies can't remove reviews or game the system. Here's why
July 31, 2018
Pega the Way to go
- Pega has automated many of the business processes
- It has re-engineered some of the business processes
- It was a large cost
July 06, 2018
Pega Platform Review
- Development cost reduction of 50%. Many of the fortune organizations transitioned to a model-driven approach with agile methodologies and it helps in saving development time for new applications
- The workflow implemented can leads to ROI increase of 70% YoY within credit card authorization processes.
- Pega PRPC boosted the end-user productivity by up to 55%. As discussed with end-users who have informed productivity gains due to less manual efforts, no work outside Pega, no excel sheet reconciliation & workflow automation.
- For one of the applications we worked on, we were able to reduce the processing time on a case from 2 days to 20 minutes by utilizing Pega
- We were able to resolve the issue of the routing of cases to users based on a specific algorithm by use of Pega
- Pega case management feature was extensively used in one of the application to establish a parent-child relationship which was very helpful for all the business users
July 04, 2018
Pega Platform Review
- The current way that Anthem reviews its dental claims is very manual, having the dentists going into an office and reviewing the claims for approval/denial/appeal. With the new system, all of this traveling and office visiting will not be needed. The dentists will be able to work from the comfort of their home or their own office.
- Reduction of call handling time by 30%.
- Ability to make and deploy changes faster and dynamically.
- Ability to automate processes and notify internal and external customers via several communication options.
June 22, 2018
Pretty good platform with room for growth
- We have been able to increase the turnaround time for our projects
- We have been able to increase our customer satisfaction
- We have been able to increase our employee satisfaction
June 22, 2018
Pega The "Guardrails" of business
- Implementing Pega and certifying staff has helped with business development.
- Applying Pega rules have helped with overall progress on digital projects.
- Pega has allowed valuable insight into our organization and processes and saved the need for continual executive briefings.
June 20, 2018
Catchup Pega
- Pega enables the business to begin fast and also to scale up faster.
- After the integration of Pega to our business this will help in enhancement of revenue growth
- With Pega application we can ensure the effective business process management with automation
June 11, 2018
Pega Power
- With our framework, we have been able to build new applications in 10% of the time/cost. Example, we built an application that took 8 months and 1.2 million k in a traditional .net environment and was able to build a similar application in 60 days for about 100k
- Collaboration with the designer shaves weeks off the requirements gathering
- Standard reporting is a launchpad that allows the users to accept the system without waiting for MIS reports to follow application build which often would usually delay use for 60 to 90, but not with Pega
June 11, 2018
I love working on "Pega"
- ROI is high
June 07, 2018
Review from a distance
- Positive: Application build time reduces to 40%-60%.
- Positive: UI is well accepted.
- Negative: Custom reports are hard to deal with.
June 07, 2018
Pega Platform Impression
- The team has to get trained as they were working on the legacy applications.
June 07, 2018
Pega is best BPM tool
- Very good for Agile implementation
- Easy deployments
- It does not have advanced reporting options. We have to do a lot of customizations
- It does not have good documentation about latest updates
June 07, 2018
Are you looking for Pegasystems PRPC Pega7?
- Pega has generated a great return on investment.
June 01, 2018
Pega - Good for Internal use with limited userbase
- Ensured successful implementation of projects to go live with isolating technology-related failures
- Good for Division level apps with limited userbase
May 24, 2018
A business analyst's wet dream
- Considerable reduction in application implementation time due to the direct capture of business objectives
- Fewer defects because of Pega guardrails
- Increased customer satisfaction due to the points mentioned above
May 18, 2018
Pega is Pega
- Pega is the leader in BPM and CRM.
- Pega development is faster to market compared to traditional development.
- Pega makes automation through Robotics and AI
May 17, 2018
Pega - an affordable BPM platform
- It helped save a lot of money because of template-based development.
- Solutions were deployed in quick time because a lot of time was saved on research and development.
- New low priced resources could be quickly cross-trained and deployed in a matter of days.
- Pega has only had positive impact - great tool for automating manual processes.
May 14, 2018
Pega - Worth the Time and Money
- We have not fully deployed Pega (only about 1/2 of our current operational system has been replaced), so an ROI is hard to accurately develop at this time.
May 14, 2018
The Rolls-Royce choice for Mobile Forms
- Too early to say yet, but I think it will mean a lot for our compliance metrics related to our processes.
May 09, 2018
New generation of customer decisioning
- The advisors' response time for telephony and mobile have been reduced.
May 03, 2018
Pega - Unifying Business Processes
- Quick turn-around or time-to-market when designing application has been the main ROI and users adoption to this.
- Single interface for all users globally for their unified experience on disclosure submissions.
May 02, 2018
Pega Can!
- Pega increases our R.O.I due to our customer adoptions.