Case-Management Redefined
The Pega platform addresses two main issues within our HR Service Center focused primarily on information/knowledge sharing within HR and …
Starting at $35 per month per user* (or $0.45 per case**)
View PricingOverview
What is Pega Platform?
Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Business rules engine (63)9.696%
- Process designer (63)9.494%
- Dashboards (61)9.090%
- Standard reports (61)8.686%
Reviewer Pros & Cons
Pricing
Low-code Factory Edition
$35
Cloud
per month per user* (or $0.45 per case**)
Standard Edition
$90
Cloud
per month per user* (or $0.80 per case**)
Enterprise Edition
Custom Quote
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.pega.com/products/platform/…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Pega Safe Operate - Overview
YouTube
Pega Crisis Loan Concessions - Overview
YouTube
Pega Small Business Loan Forgiveness - Overview
YouTube
Pega Crisis Customer Request Triage - Overview
YouTube
Pega Crisis Small Business Lending - Overview
YouTube
Pega Email Bot
YouTube
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Pega Platform?
Pega is used to build scalable,
enterprise-grade CRM, Robotic Process Automation (RPA), BPM, Case Management, and AI
apps on a unified platform.
According to the vendor, the Pega Platform transforms business stakeholders into citizen developers with a no code, visual app development experience, while empowering professional developers to architect applications with a model-driven approach in a low code environment. Pega aims to maximize productivity, re-use, and scale for the enterprise while delivering meaningful apps 6.4x faster, reducing development costs by 75% and driving ROI by 321%.
Pega Platform Features
Process Engine Features
- Supported: Process designer
- Supported: Process simulation
- Supported: Business rules engine
- Supported: SOA support
- Supported: Process player
- Supported: Form builder
- Supported: Model execution
Collaboration Features
- Supported: Social collaboration tools
Reporting & Analytics Features
- Supported: Dashboards
- Supported: Standard reports
- Supported: Custom reports
Additional Features
- Supported: Application Development
- Supported: Case Management
- Supported: Cloud Decision Management
- Supported: Intelligent Virtual Assistant
- Supported: Mobility
- Supported: Robotic Automation
- Supported: Workforce Intelligence
Pega Platform Video
Center-Out Explained
Pega Platform Integrations
- Salesforce Sales Cloud
- SAP
- Legacy System APIs
Pega Platform Competitors
Pega Platform Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global Support |
| Supported Languages | All major languages; localization available |
Pega Platform Downloadables
Frequently Asked Questions
Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.
IBM Business Automation Workflow, Appian, and Oracle BPM Suite are common alternatives for Pega Platform.
Reviewers rate Model execution highest, with a score of 9.8.
The most common users of Pega Platform are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews and Ratings
(205)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Pega Platform has proven to be a versatile solution for various industries and departments. Users have successfully utilized Pega Platform to automate business processes, optimize workflows, and replace legacy systems. The platform has been particularly effective in contact centers, allowing the creation of flexible, multi-tenant applications that integrate with third-party systems. It has also been praised for its ability to streamline client onboarding platforms and centralize them in one framework, providing more control over processes. Pega Platform is commonly used for case management, app development, and solving business problems related to employee management and process streamlining. Additionally, the platform serves as a CRM ticketing system for tracking customer interactions and call center cases, facilitating documentation, addressing inquiries, and managing multi-step workflows. Overall, users have found value in Pega Platform's capabilities in automating processes, designing business process flows, and providing a unified platform for various domains such as insurance, banking, finance, and healthcare.
Scalability and Reusability: Multiple users have praised Pega for its robustness and reliability in development and production management. They have found the platform to be highly scalable, allowing for efficient management of multiple teams, while also highlighting its ease of reusability of code, which enables fast-paced code development.
Quick Deployment Process: Reviewers appreciate Pega's quick deployment process in Pega 7, as it allows for efficient development and implementation of changes. This feature has been mentioned by several users as a valuable aspect of the platform.
Collaboration and Alignment with Business Needs: Pega promotes collaboration and alignment with business needs by involving business teams in each phase of development. Users have reported that this approach encourages better communication between IT and business teams, resulting in solutions that meet specific requirements effectively.
Confusing User Interface: Users have found Pega's user interface to be confusing and time-consuming to navigate, especially when compared to other software in the market. Several reviewers have expressed frustration with the menu structure, decisioning portal, and overall complexity of the interface.
Steep Learning Curve: Some users have found the learning curve for Pega Platform to be steep. They feel that it requires a lot of knowledge and certifications to properly use the tool, and basic programming knowledge may not be enough. Reviewers have mentioned that it takes a long time to learn how to modify business rules and that the provided training resources are not sufficient.
Limited Reporting Capabilities: Users expressed concerns about Pega Platform's limited reporting capabilities. They find it challenging to gain insights into different areas of their organization due to these limitations. Several reviewers have mentioned the need for more features, customization options, and scalability in the reporting tools provided by Pega Platform.
Users have made several recommendations for Pega BPM, CRM, and Marketing platforms. The most common recommendations are to use Pega for BPM and BRE requirements. Many users find the features of these platforms to be excellent and emphasize that Pega is easy to understand and learn.
Another recommendation is to consider usage based on diligence. Reviewers advise being diligent in deciding where to use Pega. While the platforms have great features, users suggest carefully evaluating whether Pega is the right fit for specific business needs.
Furthermore, users highly recommend setting up a delivery methodology and conducting thorough architectural planning before implementing a large-scale solution based on Pega. They emphasize the importance of taking time to ensure successful deployment.
Users also mention that the price of the license for Pega is on the higher side. They suggest considering this factor when evaluating the platform.
Additionally, users recommend engaging a certified Pega Architect to deploy the software, emphasizing its power to transform businesses.
Attribute Ratings
Reviews
(26-50 of 72)Companies can't remove reviews or game the system. Here's why
July 31, 2018
Pega the Way to go
It is used by different agencies for specific applications. It addresses licensing, purchase, payments and communication routing.
July 06, 2018
Pega Platform Review
Pega PRPC is used within our organization as well as fortune 500 clients in the following ways:
1) Supports in an elaboration of business problems using DCO to ensure optimal solution architecture and application design
2) Develop custom systems integration solution components as dictated by business requirements
3) Manage service level agreements
4) Perform timeline validation, resolve workflow errors & efficiently generate alerts.
It's used by multiple departments like customer service center as well as operation groups.
Business Problems solved by Pega PRPC platform:
1) Link business requirements to the technology product
2) Resolve business challenges to get updates on the workflows
3) It helps on business judgment to plan and accomplish goals
4) Business Process Management, Customer relationship management, Decision management and case management solutions
5) Generate the specification document, Key Performance Indicators & Support Customer solution hub
1) Supports in an elaboration of business problems using DCO to ensure optimal solution architecture and application design
2) Develop custom systems integration solution components as dictated by business requirements
3) Manage service level agreements
4) Perform timeline validation, resolve workflow errors & efficiently generate alerts.
It's used by multiple departments like customer service center as well as operation groups.
Business Problems solved by Pega PRPC platform:
1) Link business requirements to the technology product
2) Resolve business challenges to get updates on the workflows
3) It helps on business judgment to plan and accomplish goals
4) Business Process Management, Customer relationship management, Decision management and case management solutions
5) Generate the specification document, Key Performance Indicators & Support Customer solution hub
Pega Platform is being used across my whole organization. It is used to automate the Business processes to enhance productivity and efficiency of users. At the same time, it is being used to optimize the process flows. In my organization, Pega is being used to replace legacy systems and move away from manual steps being followed for disparate applications. It is also helping my organization to remain in compliance and enhance customer satisfaction with enhancing of brand image as well. The usage of intelligent routing, escalation, and prioritization for important tasks in Pega handles effectiveness of the work being performed. Pega uses dashboards and detailed audit trails to give tracking for all the work being performed.
July 04, 2018
Pega Platform Review
By an organization within Anthem. We are building a claims systems for their FEP business.
It is used as a BPM for the call center agents and to manage the rules of the client's proprietary claims entitlement engine.
June 22, 2018
Pretty good platform with room for growth
Pega is being used by my department to manage and allocate work to different teams and individual. It is also being used to integrate a few different systems within my department.
June 22, 2018
Pega The "Guardrails" of business
Pega is currently sponsoring our organization. Pega is being implemented company-wide from project management to design.
We use the Pega Unified CRM for Marketing, Sales Automation, and Customer Service. This addresses the issue we had in how we tracked our sales process and also how we support our customers after the sale is completed. The ability of the Unified CRM Platform to go from Marketing to Lead to Opportunity to Support is essential to our business.
June 20, 2018
Catchup Pega
We are service providers for our customers and we are suggesting our customers use Pega for Business Process Management. As we don't have to have to build the system from the scratch. We design the Business Process Flow for our Finance processes. We can have dashboards, reports and also many administrative tasks. There are also notifications/integration as well as SLA escalations built in the tool.
June 11, 2018
Pega Power
We are using the Pega platform to build custom workflow applications across the organization. I am leading the effort for our back office work to seamlessly orchestrate and automate complex service requests for our customers. We have engaged E&Y to help build a foundation framework where each workflow use case can leverage the common structures.
June 11, 2018
I love working on "Pega"
In my organisation, we use Pega for payroll processing.
June 08, 2018
Overall Satisfaction with Pega 7 Platform
We use Pega Platform to develop BPM solutions for large enterprises including Insurance/Banking and Finance.
June 07, 2018
Review from a distance
In my organization, Pega is being used by Finance Technology team. We use Pega in the following segments: -
- 1. to build an approval workflow for Account Payable and Account Receivable
- Business Problem - Automation of approval based on pre-defined rules, routing hierarchy, escalation matrix and on-time reporting
- 2. to build a Collection framework
- Business Problem - Automation of collection processes without manual interventions, the notification system.
June 07, 2018
Pega Platform Impression
Pega Platform is the platform that holds all department applications, more and more legacy mainframe applications are moving to Pega, it's becoming the major development environment. Pega helped all different applications across department into a unified portal/platform, ITO is easy to maintain and could build almost everything into it.
June 07, 2018
Pega is best BPM tool
Pega platform is used in my organisation for health insurance projects. We have a huge user base who use this application to get approvals for insurance.
June 07, 2018
Are you looking for Pegasystems PRPC Pega7?
My current client is using Pega Platform for a department. It is used for call center customer service and workflow management of 80 type of different requests. Also, it is used for updating the backend legacy systems.
June 01, 2018
Pega - Good for Internal use with limited userbase
Pega is used for Workflow type applications as well as to leverage Pega's Rapid Application Development. Pega is used by many applications where Pega's inbuilt capabilities like Work Management (work basket, Worklist), assignment, SLAs, Decision rules, latest UI features etc are required. Pega also provides integration support as well as option to expose services from the Pega app.
May 24, 2018
A business analyst's wet dream
The Pega Platform is implemented for our clients by our Pega consultants. The platform is used by analysts, developers and a number of other roles within a single Pega implementation project. While Pega addresses a variety of business problems, I've found that intelligent next best action is currently the hottest pain point which Pega helps to solve.
May 18, 2018
Pega is Pega
Pega is used in BPM world to implement rich solutions. Pega helps to implement healthcare, financial, and customer relations solutions.
May 17, 2018
Pega - an affordable BPM platform
It is one of the finest BPNM tools out there and has been used to provide a solution to partially automate many processes for which a team of 10 to 15 people was required earlier. Used an established framework also helped in saving a lot of money in research and development of a completely new in-house tool.
Pega Platform is used on an enterprise level as an MRM system to support the call center.
May 14, 2018
Pega - Worth the Time and Money
The Pega Platform is being used across the litigating divisions of my Department as well as within my office. It is an upgrade over our current Oracle-based system which tracks all debts being litigated within my Department.
May 14, 2018
The Rolls-Royce choice for Mobile Forms
Pega will be used across our business to maintain the way our service engineers operate and deliver timesheets, checklists and service reports.
May 09, 2018
New generation of customer decisioning
We use it for inbound and outbound customer decisioning. It is much more customer interaction focused instead of traditional product, segment based tools. Capacity issues still exist for large volume of outbound campaigns.
May 03, 2018
Pega - Unifying Business Processes
Pega platform is available as an enterprise BPM platform and our tool specifically offers capability around disclosures submission and workflow approvals. This tool is being used across the organization.