Case-Management Redefined
The Pega platform addresses two main issues within our HR Service Center focused primarily on information/knowledge sharing within HR and …
Starting at $35 per month per user* (or $0.45 per case**)
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What is Pega Platform?
Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.
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Popular Features
- Business rules engine (63)9.696%
- Process designer (63)9.494%
- Dashboards (61)9.090%
- Standard reports (61)8.686%
Reviewer Pros & Cons
Pricing
Low-code Factory Edition
$35
Cloud
per month per user* (or $0.45 per case**)
Standard Edition
$90
Cloud
per month per user* (or $0.80 per case**)
Enterprise Edition
Custom Quote
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.pega.com/products/platform/…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Pega Safe Operate - Overview
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Pega Crisis Loan Concessions - Overview
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Pega Small Business Loan Forgiveness - Overview
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Pega Crisis Customer Request Triage - Overview
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Pega Crisis Small Business Lending - Overview
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Pega Email Bot
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Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Pega Platform?
Pega is used to build scalable,
enterprise-grade CRM, Robotic Process Automation (RPA), BPM, Case Management, and AI
apps on a unified platform.
According to the vendor, the Pega Platform transforms business stakeholders into citizen developers with a no code, visual app development experience, while empowering professional developers to architect applications with a model-driven approach in a low code environment. Pega aims to maximize productivity, re-use, and scale for the enterprise while delivering meaningful apps 6.4x faster, reducing development costs by 75% and driving ROI by 321%.
Pega Platform Features
Process Engine Features
- Supported: Process designer
- Supported: Process simulation
- Supported: Business rules engine
- Supported: SOA support
- Supported: Process player
- Supported: Form builder
- Supported: Model execution
Collaboration Features
- Supported: Social collaboration tools
Reporting & Analytics Features
- Supported: Dashboards
- Supported: Standard reports
- Supported: Custom reports
Additional Features
- Supported: Application Development
- Supported: Case Management
- Supported: Cloud Decision Management
- Supported: Intelligent Virtual Assistant
- Supported: Mobility
- Supported: Robotic Automation
- Supported: Workforce Intelligence
Pega Platform Video
Center-Out Explained
Pega Platform Integrations
- Salesforce Sales Cloud
- SAP
- Legacy System APIs
Pega Platform Competitors
Pega Platform Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global Support |
| Supported Languages | All major languages; localization available |
Pega Platform Downloadables
Frequently Asked Questions
Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.
IBM Business Automation Workflow, Appian, and Oracle BPM Suite are common alternatives for Pega Platform.
Reviewers rate Model execution highest, with a score of 9.8.
The most common users of Pega Platform are from Enterprises (1,001+ employees).
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Reviews and Ratings
(205)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Pega Platform has proven to be a versatile solution for various industries and departments. Users have successfully utilized Pega Platform to automate business processes, optimize workflows, and replace legacy systems. The platform has been particularly effective in contact centers, allowing the creation of flexible, multi-tenant applications that integrate with third-party systems. It has also been praised for its ability to streamline client onboarding platforms and centralize them in one framework, providing more control over processes. Pega Platform is commonly used for case management, app development, and solving business problems related to employee management and process streamlining. Additionally, the platform serves as a CRM ticketing system for tracking customer interactions and call center cases, facilitating documentation, addressing inquiries, and managing multi-step workflows. Overall, users have found value in Pega Platform's capabilities in automating processes, designing business process flows, and providing a unified platform for various domains such as insurance, banking, finance, and healthcare.
Scalability and Reusability: Multiple users have praised Pega for its robustness and reliability in development and production management. They have found the platform to be highly scalable, allowing for efficient management of multiple teams, while also highlighting its ease of reusability of code, which enables fast-paced code development.
Quick Deployment Process: Reviewers appreciate Pega's quick deployment process in Pega 7, as it allows for efficient development and implementation of changes. This feature has been mentioned by several users as a valuable aspect of the platform.
Collaboration and Alignment with Business Needs: Pega promotes collaboration and alignment with business needs by involving business teams in each phase of development. Users have reported that this approach encourages better communication between IT and business teams, resulting in solutions that meet specific requirements effectively.
Confusing User Interface: Users have found Pega's user interface to be confusing and time-consuming to navigate, especially when compared to other software in the market. Several reviewers have expressed frustration with the menu structure, decisioning portal, and overall complexity of the interface.
Steep Learning Curve: Some users have found the learning curve for Pega Platform to be steep. They feel that it requires a lot of knowledge and certifications to properly use the tool, and basic programming knowledge may not be enough. Reviewers have mentioned that it takes a long time to learn how to modify business rules and that the provided training resources are not sufficient.
Limited Reporting Capabilities: Users expressed concerns about Pega Platform's limited reporting capabilities. They find it challenging to gain insights into different areas of their organization due to these limitations. Several reviewers have mentioned the need for more features, customization options, and scalability in the reporting tools provided by Pega Platform.
Users have made several recommendations for Pega BPM, CRM, and Marketing platforms. The most common recommendations are to use Pega for BPM and BRE requirements. Many users find the features of these platforms to be excellent and emphasize that Pega is easy to understand and learn.
Another recommendation is to consider usage based on diligence. Reviewers advise being diligent in deciding where to use Pega. While the platforms have great features, users suggest carefully evaluating whether Pega is the right fit for specific business needs.
Furthermore, users highly recommend setting up a delivery methodology and conducting thorough architectural planning before implementing a large-scale solution based on Pega. They emphasize the importance of taking time to ensure successful deployment.
Users also mention that the price of the license for Pega is on the higher side. They suggest considering this factor when evaluating the platform.
Additionally, users recommend engaging a certified Pega Architect to deploy the software, emphasizing its power to transform businesses.
Attribute Ratings
Reviews
(51-72 of 72)Companies can't remove reviews or game the system. Here's why
May 02, 2018
Pega Can!
My organization works as System Integrator so we use Pega Platform to build Solutions that accomplish our client's requirements. At this moment, we're working for a very important Italian Telco Operator, building a new solution to manage the sale of product and service to its customers. The Pega Platform offers an "all-in-one" experience avoiding multiple interoperating legacy systems.
May 02, 2018
Review - Pega Platform
It is being used to implement business cases for one of the healthcare providers. It is easy to implement business cases with Pega platform.
April 23, 2018
Best in class BPM product
Used across the department. Used for consulting.
April 19, 2018
Pega - Automated Intelligence
My company has a strategic partnership with Pega and implements Pega solutions to clients where/when applicable. We implement CRM solutions that provide users with an in-depth, thorough solution that provide a high level of value. During development, Pega supports capture requirements directly in visual models that mirror the way clients talk about their business.
April 17, 2018
Know about Pega!
It's being used across whole organization. It addresses solutions in Retail, Small Business and Commercial banking. It's also used by HR and shared services. It's solutions for credit card, mortgage units, central mortgage unit and central accounting unit, net promoter score, contact center, onboarding, product onboarding, credit adjudication, Customer Interaction Management and Customer Relationship Management.
April 17, 2018
Really build for change
We use Pega Platform to develop proof of concepts for our customers. We are also trying to address internal topics enabling RPA processes.
February 24, 2017
Pega 7 Rules Review
It is being used in the enrollment process and claims process. Right now Pega 7 is only for new projects where we have a lot of rules.
June 07, 2016
Pega 7 Platform - Next Gen BPM tool review
We are service company who provides BPM services to various clients. PEGA BPM is one of the products we provide services into. We are using PEGA in all sorts of domains and for various clients. It's an excellent BPM product to model the business processes and solve issues. It has great productivity.
May 14, 2016
Pega Pros and Cons
It is used by a department for rating customers on a scale of 1-15. It helps the raters to rate a customer using Pega UI at the front end and decisioning at the back end.
We are building a Strategic Customer Service desktop [application] for Anthem Customer Service department to help and manage inquiries, questions by members.
May 09, 2016
pega 7 for analytics and model execution
Pega 7 is being used for financial rating in a commercial lending space and the usage is limited to the risk organization.
In Risk Rating Implementation for one of my clients..... It is used as a replacement tool for an in house software, wherein it will be used firmwide across the bank to provide details / act as the precursor for all risk rating and regulatory capital computation activities by the bank and its downstream consumers.
May 03, 2016
Still learning!
My department is using Pega independently of other departments across our family of companies that are also using Pega. Currently we are addressing getting work to the right time at the right place at our auctions.
May 03, 2016
Pega 7 making business better
Pega 7 is used enterprise wide for sales and enrollment applications. It is used in a wide variety of applications including quoting and product management.
April 28, 2016
Pega 7 - Your next BPM/Case Management Solution
I have been developing BPM/Case Management solutions for some of the major firms for the past 9 years and I must say it’s a very fulfilling and rewarding experience. I feel lucky to be associated with Pega, because it happened by chance not by choice. Pega has been reinventing itself time and again, adapting itself to the ever changing market conditions. It started as a work flow solution, then enhanced itself as a case management solution, with various industry specific frameworks. It has become the leader of the BPM world. With the very critical speed to market, high availability, low code (getting lower with every release) designing experience, adherence to the BPM standards and more, it earned trust and is continuing to place itself as the leader in BPM. I have particularly used Pega to develop CRM solutions, pure workflow solutions and all the clients are immensely happy with the product and the support they get from Pega.
September 22, 2015
Pega Review
We are using Pegasystems' products to build all our contact center applications. It enables us to create flexible, multi-tenant applications that are business user friendly and capable of integrating with a wide variety of third party applications.
September 18, 2015
Read if your business needs change almost every day!!
Pegasystems is being used by 2 Departments in our organization. In one department we are using it to streamline different client onboarding platforms and centralize them in 1 framework. This would give us more control over the data and documents collected during onboarding of different clients. It also makes the onboarding process more efficient and transparent.
September 15, 2015
Pegasystems use in a extra large financial company
Our Pegasystems implementation was being used by the payments and disputes operational groups at American Express. The primary use of the tool is as a case management tool to track payment issues for customers of American Express products. The tool provided the reporting, tracking and status updates as needed for the operational support employees to ensure payment issues were addressed and accounted in the various payment back ends.
March 17, 2015
Pega for claims processing
Score 7 out of 10
Vetted Review
Verified User
We use Pega solutions to automate our claims processing systems and claims adjudication.
December 04, 2014
PRPC 6.2 SP2 Review
Score 8 out of 10
Vetted Review
Verified User
Pegasystem is used at Wells Fargo by Retirement Services. We support the 401(k) business, from customer services to managing the workflow for the operations. Pega tracks multiple workflows., Fulfilments. Pega helps increase productivity & set priorities of work, better tracking of workload per employee. Other units use it but I am not familiar with them.
Score 8 out of 10
Vetted Review
Verified User
Our deployment of the Pegasystems solutions have enabled our organization to adapt to the ever changing landscape within the healthcare industry. Deployed across several of our departments, it has enabled us to fill various solution capability gaps and provide the necessary infrastructure to continue to evolve our business.
March 12, 2014
A market leading BPM suit
Score 8 out of 10
Vetted Review
Verified User
Largest implementation partner for Pegasystems - it is one of the most advanced BPM packages solutions available in the market today. Besides being a workflow and rules engine it also has real time decision abilities based on various business parameters. It is suited for a tactical implementation for a particular department or business process.