Case-Management Redefined
The Pega platform addresses two main issues within our HR Service Center focused primarily on information/knowledge sharing within HR and …
Starting at $35 per month per user* (or $0.45 per case**)
View PricingOverview
What is Pega Platform?
Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Business rules engine (63)9.696%
- Process designer (63)9.494%
- Dashboards (61)9.090%
- Standard reports (61)8.686%
Reviewer Pros & Cons
Pricing
Low-code Factory Edition
$35
Cloud
per month per user* (or $0.45 per case**)
Standard Edition
$90
Cloud
per month per user* (or $0.80 per case**)
Enterprise Edition
Custom Quote
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.pega.com/products/platform/…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Pega Safe Operate - Overview
YouTube
Pega Crisis Loan Concessions - Overview
YouTube
Pega Small Business Loan Forgiveness - Overview
YouTube
Pega Crisis Customer Request Triage - Overview
YouTube
Pega Crisis Small Business Lending - Overview
YouTube
Pega Email Bot
YouTube
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Pega Platform?
Pega is used to build scalable,
enterprise-grade CRM, Robotic Process Automation (RPA), BPM, Case Management, and AI
apps on a unified platform.
According to the vendor, the Pega Platform transforms business stakeholders into citizen developers with a no code, visual app development experience, while empowering professional developers to architect applications with a model-driven approach in a low code environment. Pega aims to maximize productivity, re-use, and scale for the enterprise while delivering meaningful apps 6.4x faster, reducing development costs by 75% and driving ROI by 321%.
Pega Platform Features
Process Engine Features
- Supported: Process designer
- Supported: Process simulation
- Supported: Business rules engine
- Supported: SOA support
- Supported: Process player
- Supported: Form builder
- Supported: Model execution
Collaboration Features
- Supported: Social collaboration tools
Reporting & Analytics Features
- Supported: Dashboards
- Supported: Standard reports
- Supported: Custom reports
Additional Features
- Supported: Application Development
- Supported: Case Management
- Supported: Cloud Decision Management
- Supported: Intelligent Virtual Assistant
- Supported: Mobility
- Supported: Robotic Automation
- Supported: Workforce Intelligence
Pega Platform Video
Center-Out Explained
Pega Platform Integrations
- Salesforce Sales Cloud
- SAP
- Legacy System APIs
Pega Platform Competitors
Pega Platform Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global Support |
| Supported Languages | All major languages; localization available |
Pega Platform Downloadables
Frequently Asked Questions
Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.
IBM Business Automation Workflow, Appian, and Oracle BPM Suite are common alternatives for Pega Platform.
Reviewers rate Model execution highest, with a score of 9.8.
The most common users of Pega Platform are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews and Ratings
(205)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Pega Platform has proven to be a versatile solution for various industries and departments. Users have successfully utilized Pega Platform to automate business processes, optimize workflows, and replace legacy systems. The platform has been particularly effective in contact centers, allowing the creation of flexible, multi-tenant applications that integrate with third-party systems. It has also been praised for its ability to streamline client onboarding platforms and centralize them in one framework, providing more control over processes. Pega Platform is commonly used for case management, app development, and solving business problems related to employee management and process streamlining. Additionally, the platform serves as a CRM ticketing system for tracking customer interactions and call center cases, facilitating documentation, addressing inquiries, and managing multi-step workflows. Overall, users have found value in Pega Platform's capabilities in automating processes, designing business process flows, and providing a unified platform for various domains such as insurance, banking, finance, and healthcare.
Scalability and Reusability: Multiple users have praised Pega for its robustness and reliability in development and production management. They have found the platform to be highly scalable, allowing for efficient management of multiple teams, while also highlighting its ease of reusability of code, which enables fast-paced code development.
Quick Deployment Process: Reviewers appreciate Pega's quick deployment process in Pega 7, as it allows for efficient development and implementation of changes. This feature has been mentioned by several users as a valuable aspect of the platform.
Collaboration and Alignment with Business Needs: Pega promotes collaboration and alignment with business needs by involving business teams in each phase of development. Users have reported that this approach encourages better communication between IT and business teams, resulting in solutions that meet specific requirements effectively.
Confusing User Interface: Users have found Pega's user interface to be confusing and time-consuming to navigate, especially when compared to other software in the market. Several reviewers have expressed frustration with the menu structure, decisioning portal, and overall complexity of the interface.
Steep Learning Curve: Some users have found the learning curve for Pega Platform to be steep. They feel that it requires a lot of knowledge and certifications to properly use the tool, and basic programming knowledge may not be enough. Reviewers have mentioned that it takes a long time to learn how to modify business rules and that the provided training resources are not sufficient.
Limited Reporting Capabilities: Users expressed concerns about Pega Platform's limited reporting capabilities. They find it challenging to gain insights into different areas of their organization due to these limitations. Several reviewers have mentioned the need for more features, customization options, and scalability in the reporting tools provided by Pega Platform.
Users have made several recommendations for Pega BPM, CRM, and Marketing platforms. The most common recommendations are to use Pega for BPM and BRE requirements. Many users find the features of these platforms to be excellent and emphasize that Pega is easy to understand and learn.
Another recommendation is to consider usage based on diligence. Reviewers advise being diligent in deciding where to use Pega. While the platforms have great features, users suggest carefully evaluating whether Pega is the right fit for specific business needs.
Furthermore, users highly recommend setting up a delivery methodology and conducting thorough architectural planning before implementing a large-scale solution based on Pega. They emphasize the importance of taking time to ensure successful deployment.
Users also mention that the price of the license for Pega is on the higher side. They suggest considering this factor when evaluating the platform.
Additionally, users recommend engaging a certified Pega Architect to deploy the software, emphasizing its power to transform businesses.
Attribute Ratings
Reviews
(51-72 of 72)Companies can't remove reviews or game the system. Here's why
May 02, 2018
Pega Can!
- It allows a fast delivery of new requirements thanks to the perfect integration with Agile and DevOps
- Allows multiple parallels developments in "independent" areas, so multiple requirements can be implemented avoiding long development time.
- Extreme modularity, its rules can be personalized or differentiated by the environment, user profile, localization and so on using few and simple configurations.
- CPQ can be extended with a more powerful eligibility/compatibility features.
May 02, 2018
Review - Pega Platform
- Low code
- Easy to configure
- Extendable
- Follow BPMN standards
- Import and export of process models
April 23, 2018
Best in class BPM product
- Quick implementation
- Cross-platform interface support
- Business user-friendly
- UX development is tricky
- Expensive
- Limited models in the decision engine
April 19, 2018
Pega - Automated Intelligence
- Simple solutions that exist in an easy-to-use ecosystem
- Intelligent decision-making.
- Reinventing old, outdated processes
- Capture requirements directly in visual models that are parallel with the way clients talk about their business: the lifecycle of work, the flow of a decision, the layout of a screen. Pega then writes, versions, and optimizes the code for you.
- Better educational tools
April 17, 2018
Know about Pega!
- Case Management
- Decisioning and Analytics
- Robotics
- User Interface
- DevOps
- AI
April 17, 2018
Really build for change
- Integration with external systems
- Report customization
- Ease at managing workflows
- Integration with IoT devices in a simple way
- Make easier the way to design and develop skins
- Make logged errors easy to read when looking for the root cause
February 24, 2017
Pega 7 Rules Review
- Rules
- Complex decision
- Automatic approval decision
- Very difficult to mock the complex scenarios
- Not able to monitor the transaction using any other third party monitoring tools
- It should have a load balance option for all HTTP calls
June 07, 2016
Pega 7 Platform - Next Gen BPM tool review
- Excellent case management.
- Excellent responsive UI development independent of platform.
- Ability to integrated to various legacy and modern age applications by supporting many protocols.
- Rapid development and time to market.
- Could come up with sample base applications which can be easily modeled and provide a solution to some critical problems and support great architecture.
May 14, 2016
Pega Pros and Cons
- The tool is user/business friendly to a certain extent.
- Easy to make small changes to the code in no time.
- Strategy/decisioning engine has strong analytical capabilities.
- Handling of null in strategy is an issue.
- Limited data transformation ability.
- Limited reporting/visualization capabilities. Would like to see better functioning of VBD.
- Latency issue.
- Should focus on improving online training.
- Requirement gathering and use case upload portal in Pega not always aligned with company's best practices.
- Easy to use Workflow
- Better User Experience
- Out of Box Reporting
- For new developer its hard to get used to PEGA terminology and lingo (esp. developers switching from Java, .NET Background) - Need better initial training.
- Better analytics capabilities and seamless integration with other advance reporting tools.
- It would be helpful if the UI designer was WYSIWYG.
- API Integrations options are limited - Streaming support was missing.
May 09, 2016
pega 7 for analytics and model execution
- Pega uses web 2.0 concepts and the user interface is nice and easy to use.
- The business logic using strategy and workflow is very intuitive for maintenance and business control.
- Pega 7 abstracts technical details very effectively and developers don'y need rigorous technical know-how to start implementation.
- There is little scope to inject native code to implement an intricate requirement.
- Complex analytics calculation on datasets that require good data manipulation capabilities are not easy in Pega.
- Version control and ruleset management in Pega is not very mature with significant scope for improvement.
- Good UI Look and Feel
- Easy to develop
- Intuitive
- Data transformation and service logic
- Complex algorithm implementation
- Persistence and database interaction
- Debugging experience
May 03, 2016
Still learning!
- Development can be fast once you establish a consistent, agile rhythm.
- It's extremely easy to start mocking up a new application during DCO sessions and initial meetings. Clients can immediately see what the application could look like which helps with buy-in.
- Pega 7 has the ability to connect to and integrate with other systems. Currently we are focusing on connecting to our legacy systems but plan to integrate with applications like Oracle in the near future.
- I felt the training offered through Pega wasn't sufficient to really get started. I'm not sure if it's because of how our department uses Pega or if the courses didn't go into enough detail.
- As someone still learning how to do development in Pega, I find it extremely difficult to pinpoint why I am getting errors. I think there needs to better and more clear documentations of errors and how to fix them.
- There are very few online resources for troubleshooting issues in Pega. I believe there is a section on PDN that allows users to enter questions. The one time I've used it I don't think I ever received a response.
May 03, 2016
Pega 7 making business better
- Intent driven UI provides a powerful tool to show users what is relevant for them to get their job done
- Split Schema makes Pega upgrades very easy without much impact to existing applications
- Support for HTML 5.0 and responsive UI has enabled developers to create high quality User interface with Out of the box pega controls.
- Integration with deployment tools like Jenkins and source control systems like Git
- Need more support for Big Data
- More support for analytics
April 28, 2016
Pega 7 - Your next BPM/Case Management Solution
- Complete loose coupling of application code and the data management.
- High availability, With Pega7 the clients are assured a 99.99% availability of the system.
- Low code designing interface, with built in wizards for integration, app development, DCO and more.
September 22, 2015
Pega Review
- Tightly coupled business rules engine
- Ability to delegate control to business users
- Ability to integrate with almost any external application
- Easy to build complicated workflows
- Developer pool not as deep as needed
- Learning curve is fairly steep
- Cost is sometimes prohibitive for building smaller applications
September 18, 2015
Read if your business needs change almost every day!!
- It is able to build a process pretty quickly and make an executable application. It gives business users a good visibility of the process
- It manages to synergize the BPM and BRE very efficiently within a tool and makes architecting of a business process easy
- Case management is a very strong component of PegaRULES and can handle very complex processes fairly simply by breaking them into smaller components(subcases) yet maintaining visibility of the overall process
- It is fairly easy to write and rewrite code; it is built for change and more attuned to support agile development
- Performance Analysis is very UI-specific; it is difficult to get performance matrix of Service call
- Locking mechanisms have lot of restriction
- Upgrading from one version to other is always very cumbersome and bug ridden
September 15, 2015
Pegasystems use in a extra large financial company
- As a framework, the product provided rapid application development and implementation for the business. I could take programmers with any level of Java experience and they could be up and running fairly quickly. We were able to respond to business issues quickly and provide functional updates in a much quicker time frame.
- Support from Pegasystems was excellent, in my experience. They were quick to respond and knowledgeable in helping us get back on our feet during any issue.
- While the Pega community is small, it is passionate about the tool. I had the chance to attend the Pegaworld event in 2013, and was excited by the possibilities and quality of the user community.
- Performance was a constant issue for us, and we had to spend an immense amount of time in tuning our applications to meet the user's needs. DO NOT install this application in a separate data center than where the database is being housed. Because of the very heavy nature of the data driven elements (including content page assets), you must co-locate the application servers with the database servers. We learned this the hard way.
- While it was great for individual department team use, we found the applications did not run well in an enterprise environment. Again, I think it was due to the heavy data driven nature of the base architecture.
- At the time of use, the ability to secure someone with any kind of Pega experience was extremely difficult. This resulted in a need for highly paid consultants. We constantly invested money to train internal developers on the Pega products, only to quickly lose them to competitors. While our company's inability to retain talent was not a Pega specific issue, it is a watch out to management looking to use the tools. Ensure you have training in your budget and the necessary merit increases to retain the talent.
- At the time of my team's use, there was some concern with the financial viability of the company. I'm not sure that this is still an issue, but the product is very expensive. Therefore, a solid investigation into the financial status is necessary to ensure you are not investing in something with a high risk of changes to its support structure.
March 17, 2015
Pega for claims processing
Score 7 out of 10
Vetted Review
Verified User
- Pega has a variety of products to support claims processing; we use as a rules engine which helps us to drive our own business rules and make it as a complete rules processing system
- It does provide health care frameworks, which comes up with pre-configured rules and decision making systems
- The versioning and code repository is big plus with Pega as we do not depend on external versioning tool
- The rule comparison is nice to have, but currently we don't have ability to compare one rule with a previous version to see the differences
- To delete multiple steps in an activity in one single click
- The documentation is not clear, sometimes it is missing key elements or has incorrect information
December 04, 2014
PRPC 6.2 SP2 Review
Score 8 out of 10
Vetted Review
Verified User
- Assign work, system has flexibility to assign work based on rules or let manager do it
- Flexibility of designing flows
- Integration with Java & Javascript
- Access Control: not easy to limit developers to part of system. No easy "read only" access for troubleshooting production.
- SMA and Node info & agent: not easy to know at glance on which node an agent is running. If agent not running on that Node the sma should not display the agent since status is incorrectly displayed.
- Limited out of the box report tools: BIX has limitations and need bug fixes. Data is mostly stored in blob, efficient way to use but not suitable for reports without extracting it.
Score 8 out of 10
Vetted Review
Verified User
- Ability to partner and understand our organizational needs and challenges to determine the right solution fit
- Provide industry specific solutions and resource knowledge
- Broad service implementation partner network
- At time of initial implementation, platform did not support a diverse number of web browsers or mobile web interaction
- Improved elaboration and understanding of reporting requirements
March 12, 2014
A market leading BPM suit
Score 8 out of 10
Vetted Review
Verified User
- Rapid implementation
- Available frameworks for various industries like insurance, banking etc.
- Product is business focused rather than IT
- You still have to get the requirements and implementation correct in order to get maximum value out of the product, often missing functionality is a result of lack of requirements not discovered upfront.