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This product serves as a centralized platform for collecting feedback from both internal and external sources, providing users with a …
Overview
What is Pendo Feedback?
Pendo Feedback (formerly Receptive, acquired 2019) is a SaaS product management platform that allows users to collect product feedback and feature requests from customers as well as internal teams, and collaborate on the product roadmap.
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What is Pendo Feedback?
Pendo Feedback (formerly Receptive, acquired 2019) is a SaaS product management platform that allows users to collect product feedback and feature requests from customers as well as internal teams, and collaborate on the product roadmap.
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Tech Details
What is Pendo Feedback?
Pendo Feedback (formerly Receptive, acquired 2019) is a SaaS product management platform that allows users to collect product feedback and feature requests from customers as well as internal teams, and collaborate on the product roadmap.
Pendo Feedback Integrations
Pendo Feedback Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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This product serves as a centralized platform for collecting feedback from both internal and external sources, providing users with a single source to refer to and easily locate feedback. Customers have praised the ability to switch to a different product management tool after finding the current one lacking in functionality. The direct communication feature has been highly valued by users, allowing them to understand customer preferences and prioritize product development accordingly. This has bridged the gap between teams' assumptions about customer needs and the actual requirements expressed by customers. Employees and customers alike have appreciated the collaborative approach fostered by this product, as it allows them to contribute feedback and actively participate in improving products. By incorporating suggestions from customers and employees, it organizes the product development process, helping users prioritize projects based on importance and visualize project difficulty. Users have also found value in the enhanced visibility offered by this tool, which provides insights into customer priorities, improves customer communication, engagement, and relationships. Furthermore, various departments within organizations have successfully used this product to solve the challenge of prioritizing feature development, reducing conflicts and improving decision-making. Enhancement ideas gathered directly from end-users are regularly reviewed and estimated by the product team, followed by a leadership team assessment to determine their inclusion in development cycles. Overall, this platform has proven to be a valuable tool for gathering feedback, prioritizing projects, and building better products based on customer needs and preferences.
Easy Integration and Navigation: Users appreciate that the product seamlessly integrates with Pendo, allowing for effortless embedding in customer environments and smooth navigation by employees. This integration eliminates the need for customers to search for ways to submit feedback and ensures that employees can access the tool without any hassle.
Effective User Feedback Tracking: Reviewers have praised the Pendo products, including Receptive, for their ability to effectively track user feedback. The search and predictive matching features are particularly commendable as they make it easy to find and analyze feedback.
Actionable Customer Feedback Collection: Users have highlighted the product's capability to collect and aggregate customer feedback in a way that is actionable. This functionality enables teams and customers to collaborate on improving existing features and adding new ones. It also helps keep the company organized and ensures proper management of thoughts and ideas surrounding development.
Inferior Feedback Functionality: Some users have found the feedback functionality in Pendo to be inferior, buggy, and limited in its capabilities. They have reported encountering issues with its performance and experiencing limitations in terms of features and functionality.
Lack of Support: Users have mentioned that it is difficult to obtain adequate support for Pendo's feedback feature. They have expressed frustration with the responsiveness and availability of support resources when encountering problems or needing assistance.
Limited Prioritization Tools: Users have expressed a need for more comprehensive tools within Pendo to effectively sort, label, filter, and rank features. They feel that the current prioritization tools are lacking in functionality and do not provide sufficient flexibility for them to prioritize what should be developed next based on their unique requirements and priorities.
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Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
July 06, 2020
Eliminate product prioritization struggles!
We use Pendo Feedback to collect enhancement requests directly from our users. My team reviews these on a regular basis and adds high-level estimates for effort. As a leadership team, we meet monthly to review all feedback requests and then determine what is going to be included in an upcoming development cycle. Not everything makes it in, of course, but this is a much better way to prioritize and expose requests that are coming through.
- Easy collection of enhancement requests
- Linking to Jira tickets for development priorities
- Provides visibility for our customers into their priorities
- Filtering in general is not easy
- I would like to be able to create a leadership priority dashboard
- I would like to know easily when something has been linked to Jira
- Able to tie costs to enhancement requests via Jira integration
June 29, 2020
New Name, Same Solid Value
We use Pendo Feedback as a bridge for our customers/prospects to suggest features that our software may not have or may do differently. This software is used across many departments and it helps us solve the big question of what, why, and when for building features. The tug of war of prioritizing is reduced significantly from this solution.
- Organizing data from users.
- Customize questions and users.
- Manage priorities for our customers easily (intuitive).
- Do not charge per user (we almost cancelled over that).
- Get rid of or make the assumption of time and money saved more realistic.
- Helped us understand customer priorities.
- Provided us a way to weigh the value of a feature.
- Given us a way to touch hundreds of customers in one comment.
- Customers start to think we work on very little based on the number of requests compared to the number of releases.
The community feature is included, so it saves us some money. The reporting is nonexistent and that makes it a deal-breaker for us.
We use Pendo Feedback to gather enhancement ideas from our end users. Our support team directs any such ideas to Feedback, and we have a widget in our software that directs users there as well. Our product team - the product owners specifically - also use Feedback to help prioritize their work.
- Allows end users to prioritize their requests - and shows them that prioritizing one de-prioritizes the others.
- Provides decent reporting so I can see what users want filtered a variety of ways.
- Has a great "director dashboard" I can use to show the CEO how much time it's saving us.
- I wish I could customize exports; e.g. if I just want to export all items and the number of votes.
- Managing my "team" users vs. end users is a little clunky.
- We were managing these enhancements in our support ticketing system, using spreadsheets, and it was TERRIBLE. Being able to tell a user "Great idea! Submit it to Feedback!" has saved my support team hundreds of hours.
- We have reduced incoming support requests when the request is really an enhancement - the ability to have a "Suggest Features" widget in our software sends users straight to Feedback.
- Because we can make some fields required, we can cut down on the need to reach back out to our users for clarification.