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Pendo.io

Pendo.io

Overview

What is Pendo.io?

Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.

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Recent Reviews

TrustRadius Insights

Easy to use interface: Users have consistently praised Pendo.io for its easy-to-use and intuitive interface, with many reviewers stating …
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How I Pendo

9 out of 10
November 30, 2022
Pendo helps my team make data informed decisions about how to drive our product roadmap. It also helps us monitor how users are getting …
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Pendo

9 out of 10
July 19, 2022
Incentivized
We have upwards of nine enterprises' SaaS products. We use Pendo to track and understand user engagement and activity. We also use the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Free

Free

Cloud

Team

Contact sales team

Cloud

Pro

Contact sales team

Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Pendo Onboarding demo

YouTube
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Product Details

What is Pendo.io?

Pendo is a product experience platform that helps software product teams deliver products users love. With Pendo, product teams can answer questions like which features are customers using? Which features are they ignoring? Which ones are driving delight and which are causing pain and confusion? From these same insights, users can set up in-app messages, guides and walkthroughs without any coding to help users get the most value from products. By identifying the specific features and workflows that cause users pleasure and pain, the Pendo platform can be used to guide users through the rough spots and drive them to adopt the features that create raving fans.

Pendo.io Features

  • Supported: Insights
  • Supported: Guidance
  • Supported: Sentiment

Pendo.io Competitors

Pendo.io Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.

WalkMe, Mixpanel, and Heap are common alternatives for Pendo.io.

Reviewers rate Usability highest, with a score of 10.

The most common users of Pendo.io are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(187)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Easy to use interface: Users have consistently praised Pendo.io for its easy-to-use and intuitive interface, with many reviewers stating that it allows them to navigate the platform efficiently and complete tasks quickly.

Great customer support: Numerous users have commended Pendo.io's customer support team, describing them as phenomenal, responsive, helpful, and understanding. The positive experiences shared by these users highlight the high quality of support provided by the team.

Valuable analytics capabilities: Many reviewers appreciate the analytics features offered by Pendo.io, noting their simplicity and ease of understanding compared to other tools like Google Analytics. These capabilities allow users to track usage by account and individual user, helping them gain valuable insights into customer behavior.

Confusing User Interface: Many users have expressed frustration with the software's confusing user interface, finding it challenging to navigate and perform tasks efficiently. The lack of intuitive design elements has resulted in a steep learning curve for new users.

Difficulty in Dashboard Management: There is a notable number of complaints regarding the difficulty of arranging dashboards and managing segments within the software. Users have mentioned that the process can be cumbersome and time-consuming, impacting their ability to organize and analyze data effectively.

Lack of Customization Options: Users feel restricted by the limited customization options available in the software. They desire more control over the interface, including the ability to personalize layouts, colors, and other visual elements according to their preferences. The absence of robust customization features has hindered users' ability to tailor the software to meet their specific needs and branding requirements.

Attribute Ratings

Reviews

(1-1 of 1)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
Pendo is used to understand user behaviors, flows through the application, and other attributes like browser and retention. It offers a highly visible way to understand if users are navigating the app as expected, and reaching the right pages and events in the process. Highly-visible account and page segmentation make it easy to really identify gaps and trends.
  • Account and page segmentation with color and tag grouping.
  • User behavior and attribute tracking.
  • NPS, user flow maps, and grouped page reports.
  • Easier site integration and setup.
  • Mobile experience.
  • Deeper support for single page apps.
Pendo is best for situations where you are trying to understand basic user progress through an app, see where pages shine or offer a block, or identify feature uptake. It seems to do particularly well with new or established startups with complex workflows or multiple personas. NPS and behavior tracking are a breeze.
  • Visibility into feature and page adoption.
  • See user dropoff and roadblocks.
  • Use metrics for account-based marketing.
Pendo is more visual and offers better native user tracking, without the need to be a data scientist or master the tool. It plugs into your existing software and lets you overlay surveys, NPS, click, page, or even flow tracking with any developer interaction. Like others, Pendo can be deployed with Segment to reduce installation complexity.
50
Product, executive, Customer Success
1
General product roles, development
  • Understand feature uptake
  • Find user behavior funnels
  • Document gaps and dead ends
  • Associate page behaviors with accounts to drive upsells/renewals
  • See specific page groups at a glance
  • Identify key browsers and user behaviors at scale
  • Deeper account based marketing
  • Better understand long-term feature adoption goals
  • Address and harden gaps or weak areas
Key business-facing software with room to grow, but waiting on mobile support
No
  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
  • Third-party Reviews
A highly-visual analytics tool (versus one more rooted in raw data)
We would implement more criteria around visual support and installation steps. Our criteria would need to include more support for how the product is actually installed and used, its applicability to single page applications, and its support for native workflows. While many of these were supported out of the box, it was important to know during the sales process.
  • Implemented in-house
No
Change management was minimal
This kind of tool can offer a painless, impactful way to channel information across an organization.
  • Mobile support
  • Installation through Segment
  • Tracking unique pages in a complex app
Use Segment to install and cut developers out of the work cycle!
No
We do not have utilization constant or high enough to suggest this kind of investment.
Support is fast, knowledgeable, and goes out of their way to find solutions. Our particular question had to do with Segment integration, and was resolved immediately.
No
Pendo's mobile support is emerging, and sales/support have kept us abreast of support every step of the way. The ongoing dialog has helped us plan our investment and next steps every time.
  • Tracking user progress through defined pages
  • Tracking URL visits/pages
  • User device and browser traits
  • Mobile
  • Comprehensive flow diagrams
  • Anything with complex workflows
No
Pendo is easy to use, but you still need to know what you're tracking. Until then, it will show a lot of information that you may not know how to leverage.
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