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Pendo.io

Pendo.io

Overview

What is Pendo.io?

Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.

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Recent Reviews

TrustRadius Insights

Easy to use interface: Users have consistently praised Pendo.io for its easy-to-use and intuitive interface, with many reviewers stating …
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TrustRadius Insights
TrustRadius Insights

How I Pendo

9 out of 10
November 30, 2022
Pendo helps my team make data informed decisions about how to drive our product roadmap. It also helps us monitor how users are getting …
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Pendo

9 out of 10
July 19, 2022
Incentivized
We have upwards of nine enterprises' SaaS products. We use Pendo to track and understand user engagement and activity. We also use the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Free

Free

Cloud

Team

Contact sales team

Cloud

Pro

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Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Pendo Onboarding demo

YouTube
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Product Details

What is Pendo.io?

Pendo is a product experience platform that helps software product teams deliver products users love. With Pendo, product teams can answer questions like which features are customers using? Which features are they ignoring? Which ones are driving delight and which are causing pain and confusion? From these same insights, users can set up in-app messages, guides and walkthroughs without any coding to help users get the most value from products. By identifying the specific features and workflows that cause users pleasure and pain, the Pendo platform can be used to guide users through the rough spots and drive them to adopt the features that create raving fans.

Pendo.io Features

  • Supported: Insights
  • Supported: Guidance
  • Supported: Sentiment

Pendo.io Competitors

Pendo.io Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.

WalkMe, Mixpanel, and Heap are common alternatives for Pendo.io.

Reviewers rate Usability highest, with a score of 10.

The most common users of Pendo.io are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(186)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Easy to use interface: Users have consistently praised Pendo.io for its easy-to-use and intuitive interface, with many reviewers stating that it allows them to navigate the platform efficiently and complete tasks quickly.

Great customer support: Numerous users have commended Pendo.io's customer support team, describing them as phenomenal, responsive, helpful, and understanding. The positive experiences shared by these users highlight the high quality of support provided by the team.

Valuable analytics capabilities: Many reviewers appreciate the analytics features offered by Pendo.io, noting their simplicity and ease of understanding compared to other tools like Google Analytics. These capabilities allow users to track usage by account and individual user, helping them gain valuable insights into customer behavior.

Confusing User Interface: Many users have expressed frustration with the software's confusing user interface, finding it challenging to navigate and perform tasks efficiently. The lack of intuitive design elements has resulted in a steep learning curve for new users.

Difficulty in Dashboard Management: There is a notable number of complaints regarding the difficulty of arranging dashboards and managing segments within the software. Users have mentioned that the process can be cumbersome and time-consuming, impacting their ability to organize and analyze data effectively.

Lack of Customization Options: Users feel restricted by the limited customization options available in the software. They desire more control over the interface, including the ability to personalize layouts, colors, and other visual elements according to their preferences. The absence of robust customization features has hindered users' ability to tailor the software to meet their specific needs and branding requirements.

Attribute Ratings

Reviews

(1-25 of 91)
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November 30, 2022

How I Pendo

Verified User
Director in Product Management
Financial Services Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Pendo is a powerful tool because it requires no code to leverage the tool once it is integrated. This means we can saved development time and enable our product teams to take ownership of tracking analytics, managing guides, and running reports.
August 02, 2022

Easy-to-use tool for your on-platform messaging

Verified User
Manager in Marketing
Information Technology & Services Company, 51-200 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Pendo is well suited for you if you are looking for a plug-and-play on-platform messaging tool where technical experience isn't required to launch guides. After the initial installment, your marketing team will be able to manage this tool from a content perspective. We have decided not to proceed with Pendo for our mobile app, due to the fact that they are not fully compatible with Flutter.
July 28, 2022

Good analytics tool with powerful AI

Verified User
Analyst in Social Media
Marketing & Advertising Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Pendo.io is really good in analyzing the user data based on activities performed on website. Google Analytics is also working the same. It is good that we can have benefits from other tools which are much better in terms of pricing
July 25, 2022

The perfect product analytics and engagement tool in budget

Partha Roy | TrustRadius Reviewer
Partha Roy
Lead Product Engineer
Fasal - Grow More, Grow Betterâ„¢ (Computer Software, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Pendo is very well suited for startups and mid size product companies who are looking for -
  • Help in user experience building
  • Measuring the impact of a feature on the requirement phase itself
  • Advanced analytics to get a sense of how the product is working
  • Insights about necessary changes that are required to make the product better
July 21, 2022

Pendo.io for all of your prioritization needs

JS
Josh Smith
Renewals Manager
Awardco (Human Resources, 201-500 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Pendo.io works a lot better than the previous software we were using. It has made it easier to prioritize the feedback that we receive and has allowed our users to better be able to voice their opinions and the opinions of clients. We can much more easily keep track of the history of requests and we are able to see what has been thought about in the past to make better iterations for the future.
July 21, 2022

The best tool to gain insight into user behaviour

AK
Akos K
Senior Implementation Consultant
Diligent (Information Technology & Services, 1001-5000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you are using a SaaS tool, Pendo.io is the perfect tool to analyse users, their behaviours and how to make your platform better, where to put more focus by gaining valuable insight. The analytics tool it offers is also a great addition which makes this tool stand out. We managed to make our platform much better focused on what our users are looking for and what their main interest is.
July 20, 2022

Fantastic no-code customer advocacy hub

Verified User
Manager in Product Management
Computer Software Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you need a low/no-code solution for deploying surveys and customer feedback forms then Pendo.io is a fantastic option. It has a very user-friendly and intuitive UI that makes creating, customising and releasing these features. This is perfect if this domain is controlled by non-engineering teams, such as Product, Design or Marketing. Pendo's value add doesn't stop there - it makes consuming this data very simple with very clear and clean dashboards and reports. Filtering and pulling insights on this data is surprisingly easy and intuitive. Perhaps the best aspect of Pendo.io is it's setup - creating events and features, and assigning those to pages, behaviors and groups is a breeze... no technical expertise needed at all.
July 20, 2022

Great for understanding clients and an easy to use platform

Verified User
Employee in Marketing
Real Estate Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Pendo.io is well-suited for a variety of different things to learn more about your customers. We use Pendo.io to track & tag pages to run reports – and with these features, it allows us to learn more about our customers and focus on a product-led strategy.
July 20, 2022

Pendo helps companies understand and educate users

Verified User
Director in Product Management
Internet Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Pendo is best suited for companies with a UX department that is willing to take the time to set up the Feature and Page tracking analytics or a dev team that is willing to assist UX in that. It's also a great way to start showing trends to stakeholders in order to start tracking baseline success metrics if your company has not done that before.
July 20, 2022

Great for understanding your product usage

Verified User
Team Lead in Marketing
Information Technology & Services Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Pendo has helped us validate usage and leverage more detailed persona and feature reporting. This is incredibly helpful in combating anecdotal opinions within our organization. Plus very helpful in communicating usage to other departments (specifically our executive team and board). Lot of deeper options and tools we're planning to roll out.
July 19, 2022

Extremely helpful for our company in so many ways!

Verified User
Team Lead in Sales
Computer Software Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Pendo profoundly changed how our product, services, sales, and marketing teams have all been able to interact with our customers. The way we were able to connect with our customers, was so difficult before (emails, calls). It makes so much sense to meet the customers where they are within our products.
July 19, 2022

Pendo

Verified User
Manager in Product Management
Computer Software Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Pendo is great at customer segmentation. I think it would be helpful if there was a better way to tag things in bulk. It can be very tedious, especially for enterprise sites.
July 19, 2022

Pendo.io, the easy choice

Verified User
Account Manager in Customer Service
Computer Software Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
When you have a SaaS product or any web-based application/product that needs some kind of walkthrough or guide, Pendo.io is a fantastic tool because it provides you with a way to lead the customer through your product. For complex or even rather simple sites, Pendo.io makes for a great addition because you decide how much control/expertise you want the customer to have.
July 19, 2022

A must to get to know your customers

Philippa Ford BA | TrustRadius Reviewer
Philippa Ford BA
Associate Project Manager (Global)
Validity Inc. (Computer Software, 201-500 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Pendo is great for getting to know your customers, gathering feedback about your products, getting them to onboard in your products. I think room for improvements is the reporting/dashboards side, you can get so much data into Pendo, it would be useful to have some templates or easy guides about what reports to setup, how to read the data.
July 19, 2022

Pendo is my go to product usage monitoring and PLG tool!

Verified User
Executive in Product Management
Computer Software Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Just a great all-around tool. This is the third company in which I've used the product. (I bring it with me wherever I go.) I'd recommend it to any Product Manager who really wants to understand how their product is being used (or not used). I can't think of a reason not to use it other than it can be a little expensive for a small organization.
June 10, 2021

Easy to use analytics tool that provides great insights into your customer's behavior

Myles Pickett | TrustRadius Reviewer
Myles Pickett
Product Manager
Truckstop.com (Transportation/Trucking/Railroad, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
[Pendo.io] is great to get insights on where and how users use your site. [Pendo.io] is great because it's easy to use and is always tracking everything, even if you haven't tagged something specifically. If you are trying to do step by step guides for training on how to use a site, I have used more robust tools for that. It also doesn't record user sessions like others, if you're wanting to actually watch a recording of someone using your site.
June 10, 2021

Self-guided onboarding and measure feature adoption

Chase Greiser | TrustRadius Reviewer
Chase Greiser
Customer Experience
Bandwidth Inc. (Telecommunications, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is useful for tracking usage and clicks within an application but not suited to keeping track of the usage of API calls in the codebase. Sometimes our buttons appear the same on the front end but make different API calls on the back end, and we haven't been able to account for these differences that take place behind the scenes.
June 07, 2021

Pendo.io is the most comprehensive platform for website analytics

Verified User
Professional in Engineering
Computer Software Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you are an enterprise that is heavily reliant on site traffic to achieve your business goals (such as industries that provide web services), it is imperative that you have deep levels of analytics available to you to determine how users are using your site's features. Pendo.io provides that deeper layer of understanding how users are using your site by providing comprehensive data points on where users are navigating to on your sites.
June 02, 2021

Pendo, it solves our usecase

Jordan Chen | TrustRadius Reviewer
Jordan Chen
Senior Client Services Manager
Pathmatics, Inc. (Computer Software, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Pendo is good for any company that has their own tools where they need to measure engagement stats and how often their platform is being utilized. It is good for companies to get insight into if their tool is being used and the data needs to be accessible and downloaded quickly. I'm not sure if they do this but it doesn't seem like Pendo is well suited to be a CRM for companies entire book of business to maintain all of [the] details of a contract and/or client, but for our specific use case of measuring usage and even some data visualization it does well.
May 30, 2021

A great partner to start understanding your users

Verified User
Manager in Product Management
Information Technology & Services Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Pendo.io is a great option if you want to start fast just putting a script and starting tracking things inside your platform. Great to understand how visitors are moving around your tool between pages and what are they clicking. Easy to build funnel and path reports to discover and understand where there could be issues or things to improve.
September 21, 2020

Highly, highly recommend Pendo.io

Verified User
Manager in Marketing
Marketing and Advertising Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We use Pendo.io to create lightboxes for certain product announcements. If we want a customer to take a survey we will use Pendo.io to create a lightbox and put the link to the survey in there. Pendo.io also has the ability to save segmented lists for us so we can survey smaller groups of our customers instead of bothering our entire customer base. This is nice if we only care about US-based customers or international customers.
January 23, 2020

Pendo.io is great!

Verified User
Director in Customer Service
Marketing and Advertising Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
  • Pendo.io works great for us as a startup because we can have it do so many different things for us. That was a key point as we were purchasing. We wanted to make sure we wouldn't have to buy multiple products to get the job done.
  • I haven't loved the dashboarding functionality. I want more flexibility in what I am displaying to executives and CSM teams etc.
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