TrustRadius Insights
Easy to use interface: Users have consistently praised Pendo.io for its easy-to-use and intuitive interface, with many reviewers stating …
Overview
What is Pendo.io?
Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.
Recent Reviews
Awards
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Pricing
Free
Free
Cloud
Team
Contact sales team
Cloud
Pro
Contact sales team
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Pendo Onboarding demo
YouTube
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Pendo.io?
Pendo is a product experience platform that helps software product teams deliver products users love. With Pendo, product teams can answer questions like which features are customers using? Which features are they ignoring? Which ones are driving delight and which are causing pain and confusion? From these same insights, users can set up in-app messages, guides and walkthroughs without any coding to help users get the most value from products. By identifying the specific features and workflows that cause users pleasure and pain, the Pendo platform can be used to guide users through the rough spots and drive them to adopt the features that create raving fans.
Pendo.io Features
- Supported: Insights
- Supported: Guidance
- Supported: Sentiment
Pendo.io Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.
Reviewers rate Usability highest, with a score of 10.
The most common users of Pendo.io are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(186)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Easy to use interface: Users have consistently praised Pendo.io for its easy-to-use and intuitive interface, with many reviewers stating that it allows them to navigate the platform efficiently and complete tasks quickly.
Great customer support: Numerous users have commended Pendo.io's customer support team, describing them as phenomenal, responsive, helpful, and understanding. The positive experiences shared by these users highlight the high quality of support provided by the team.
Valuable analytics capabilities: Many reviewers appreciate the analytics features offered by Pendo.io, noting their simplicity and ease of understanding compared to other tools like Google Analytics. These capabilities allow users to track usage by account and individual user, helping them gain valuable insights into customer behavior.
Confusing User Interface: Many users have expressed frustration with the software's confusing user interface, finding it challenging to navigate and perform tasks efficiently. The lack of intuitive design elements has resulted in a steep learning curve for new users.
Difficulty in Dashboard Management: There is a notable number of complaints regarding the difficulty of arranging dashboards and managing segments within the software. Users have mentioned that the process can be cumbersome and time-consuming, impacting their ability to organize and analyze data effectively.
Lack of Customization Options: Users feel restricted by the limited customization options available in the software. They desire more control over the interface, including the ability to personalize layouts, colors, and other visual elements according to their preferences. The absence of robust customization features has hindered users' ability to tailor the software to meet their specific needs and branding requirements.
Attribute Ratings
Reviews
(1-25 of 91)Companies can't remove reviews or game the system. Here's why
November 30, 2022
How I Pendo
Score 9 out of 10
Vetted Review
Verified User
Pendo helps my team make data informed decisions about how to drive our product roadmap. It also helps us monitor how users are getting value out of our platform. In addition to usage metrics, we leverage the Guides to support better user onboarding experiences and self-guided learning.
August 02, 2022
Easy-to-use tool for your on-platform messaging
We use Pendo as our on-platform messaging tool to drive user adoption. Additionally, we use Pendo to educate users on our new product & feature releases. We trigger messaging based on user behaviour and events, which allows us to target our messaging to the right audience segments at the right place and time.
July 28, 2022
Good analytics tool with powerful AI
Score 9 out of 10
Vetted Review
Verified User
A very nice website analytics tool which serves as a main source of data gathering platform for our ecommerce business. Our company has used many products and we have tried it as well. Seems like s good option for companies who are into sales and user management
July 28, 2022
Best to Use and Easy to Operate
Analytics app used to get Users/Clients' Insights, sentiment and feedback using great analytical techniques.
Being a financial firm, understanding the customer experience is very important. By embedding Pendo io we received
complete feedback including, customer sentiment, customer experience, gaps to work on and readily accessible charts and reports.
Being a financial firm, understanding the customer experience is very important. By embedding Pendo io we received
complete feedback including, customer sentiment, customer experience, gaps to work on and readily accessible charts and reports.
Pendo.io has been helping us with our product management process and user experience implementation. It helps us to deliver the best possible experience for our users, and also helps the userbase engage and be proactive in the product journey. So it is involved in our day-to-day feature implementations and UX designing.
July 21, 2022
Pendo.io for all of your prioritization needs
We use Pendo.io to submit requests for product improvements and to increase the visibility of the progress our product is making. This allows us to crowdsource the most requested features, provide some updates on what is in the works, and give a better vision internally of the product road map going forward.
July 21, 2022
The best tool to gain insight into user behaviour
We are using Pendo.io to better understand our users on our platform, their perceptions and their behaviour, and how we can make our platform and tool better utilized and how it can serve our customers better. Pendo.io helped with pure data that is objective and we don't need to rely on intuition.
July 20, 2022
Fantastic no-code customer advocacy hub
We mainly use Pendo.io when releasing new features to our customers - Pendo enables us to provide guidance, onboarding walkthroughs and feedback captures. Additionally, we use it to enhance our UX by adding guidance anchors via tooltips throughout the UI.
We use Pendo.io in order to identify gaps in our understanding of user-friendliness. It allows us to create a better platform for our clients. Specifically, we conduct user surveys within our solution to get a sense of what our customers think of a certain feature, if they would recommend us to a colleague, etc. It's a great way to learn what's working and what's not.
July 20, 2022
Pendo helps companies understand and educate users
I currently use Pendo in a variety of ways including user guides of our product, new user onboarding checklists, tooltips and product announcements, we use the Pendo Resource Center as well to deliver product announcements and training materials to our users. We also have a lot of analytics and Feature and Page tracking set up with Pendo and we've configured numerous dashboards to help our UX team as well as stakeholders to understand user behavior, new feature success, trends, etc.
July 20, 2022
Great for understanding your product usage
We are not reliant on email anymore which can easily be ignored or missed. Increased customer engagement and education using targeted guides and segments. Not being in the dark with product analytics or requiring our development team to source this information for us. We can now easily identify our most used features and user journeys.
July 19, 2022
Extremely helpful for our company in so many ways!
We use Pendo in many different ways. We mostly use it to promote new features and track usage for new features and existing features within our software. It's extremely helpful. People nowadays do not read all of their emails. Pendo solves that. It truly helps us connect with our customers in such a profound way.
July 19, 2022
Pendo
We have upwards of nine enterprises' SaaS products. We use Pendo to track and understand user engagement and activity. We also use the Pendo guides to educate and survey customers using segmentation, so the information is relevant. Before implementing Pendo, we had very limited visibility into how engaged our customers were. Now we have deep insight and can provide targeted education materials with just a few clicks.
July 19, 2022
Pendo.io, the easy choice
We use it to lead our new users through our dashboard and provide insights, recommendations, and the like. On the analysis side, we use the data from Pendo.io to better understand how our customers are using our product and where they spend the bulk of the time, and using that information we strive to improve our product. It also provides us better indicators of who are the regular users, and who are just overseers that access it for top-level data.
July 19, 2022
A must to get to know your customers
We purchased Pendo.io so we could have insight into our customer's usage of our products, get to know them better, what features they use, what they don't use, how often, etc. We also use other aspects of Pendo such as in-app messaging, guides... In-app messaging really helps give our customers updates about our products or even maintenance alerts. Guides are new to us and already helped us with our new e-commerce products, telling customers how to navigate our products has never been easier.
Pendo is used to solve several different problems. 1. Product usage metrics. Who is using what features, and how often are they using them. 2. In-app messaging. In-app notification for newly released features, planned downtime, reminders, etc. 3. Automated onboarding. We have several onboarding flows that have greatly reduced the amount of live onboarding that our team delivers. 4. In-app help. We've tagged several confusing features and provided additional guidance to users. 5. We've also used Pendo to generate a refer a friend link and automatically copy it to the user's clipboard.
We are using [Pendo.io] to track user behavior and other analytics on our site. We also use [Pendo.io] guides and resource center as part of our onboarding process.
June 10, 2021
Self-guided onboarding and measure feature adoption
Pendo.io is a must-have for SaaS companies looking to automate their customer onboarding experience. This tool is best placed into the hands of product teams, trusted implementation team members, or product operations managers. By implementing a Pendo.io resource center of self-guided training tutorials, we've been able to offload the need to schedule portal training demos with our customers. This allows customers to reduce friction on demand and successfully reduces one hour of human interaction per customer during onboarding, with 10 hours per agent each week.
Pendo.io is also helpful for us driving feature adoption for new offerings. Every time we push new capabilities to our application, we publish both awareness Pendo.io guides to notify customers that new features are available, and educational Pendo.io guides to instruct the user how to derive value out of our new software. We love not only using the software but also working with the company as a whole.
Pendo.io is also helpful for us driving feature adoption for new offerings. Every time we push new capabilities to our application, we publish both awareness Pendo.io guides to notify customers that new features are available, and educational Pendo.io guides to instruct the user how to derive value out of our new software. We love not only using the software but also working with the company as a whole.
As we made a migration from a Java-based administration console to a web-based one, we needed a way to track how our users would interact with the site so that we could instill continuous improvement on the site. We evaluated many companies but chose Pendo.io in the end to serve our needs.
June 02, 2021
Pendo, it solves our usecase
It is used primarily within the Customer Success teams and Sales teams, but our product folks do have access to it as well. It has been used to measure our clients' usage of our tool so it is integrated with the events from our dashboard and displayed within Pendo. We are able to pull usage stats and download them to send to clients so we can best measure that the tool is being utilized.
We use Pendo.io to understand how users use our different products. We look for insights on their interactions with different parts of our platform and also to analyze the impact of releases to understand, learn and take actions in future developments that will have a positive impact on our customers and future customers.
September 21, 2020
Highly, highly recommend Pendo.io
Pendo.io helps us track usage in our software product to know how customers are interacting with it. We have several different departments and teams using it in our company. I love the ability to create walkthroughs for our customers. If they enter a certain part of the product it can pop-up a help guide for users to show them how to use that section of the product.
March 13, 2020
Very helpful tool for understanding product usage!
We use Pendo.io to analyze what features of our software are being used the most and how much they are being used by our customers. It allows us to see usage patterns and find areas we can improve our platform/teach users how to navigate it more effectively.
January 23, 2020
Pendo.io is great!
Pendo.io is used primarily for product analytics and for onboarding purposes. It is mainly utilized by the product and customer success organizations to see what features are being used on an account by account basis and digging into individual user analysis. It helps us know how useful the product features we have implemented are and allows us to understand how to do better.
November 28, 2019
Second company I've used Pendo with, and likely won't be the last.
Score 5 out of 10
Vetted Review
Verified User
We use Pendo.io for messaging, onboarding as well as highlighting new features. We use NPS surveys to get continuous feedback from our users. We also use the analytics to keep an eye on how each of our accounts is using our software as well as specific feature usage. The cohort analysis is a new feature that we've been using a lot as we try to improve our onboarding experience with an eye on maintaining engagement over time.