Overview
What is Pendo.io?
Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.
How I Pendo
Easy-to-use tool for your on-platform messaging
Good analytics tool with powerful AI
Best to Use and Easy to Operate
Being a financial firm, …
The perfect product analytics and engagement tool in budget
Pendo.io for all of your prioritization needs
The best tool to gain insight into user behaviour
Fantastic no-code customer advocacy hub
Great for understanding clients and an easy to use platform
Pendo helps companies understand and educate users
Great for understanding your product usage
Extremely helpful for our company in so many ways!
Pendo
Pendo.io, the easy choice
A must to get to know your customers
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
Free
Free
Team
Contact sales team
Pro
Contact sales team
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Pendo Onboarding demo
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Pendo.io?
Pendo.io Features
- Supported: Insights
- Supported: Guidance
- Supported: Sentiment
Pendo.io Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(187)Community Insights
- Pros
- Cons
Easy to use interface: Users have consistently praised Pendo.io for its easy-to-use and intuitive interface, with many reviewers stating that it allows them to navigate the platform efficiently and complete tasks quickly.
Great customer support: Numerous users have commended Pendo.io's customer support team, describing them as phenomenal, responsive, helpful, and understanding. The positive experiences shared by these users highlight the high quality of support provided by the team.
Valuable analytics capabilities: Many reviewers appreciate the analytics features offered by Pendo.io, noting their simplicity and ease of understanding compared to other tools like Google Analytics. These capabilities allow users to track usage by account and individual user, helping them gain valuable insights into customer behavior.
Confusing User Interface: Many users have expressed frustration with the software's confusing user interface, finding it challenging to navigate and perform tasks efficiently. The lack of intuitive design elements has resulted in a steep learning curve for new users.
Difficulty in Dashboard Management: There is a notable number of complaints regarding the difficulty of arranging dashboards and managing segments within the software. Users have mentioned that the process can be cumbersome and time-consuming, impacting their ability to organize and analyze data effectively.
Lack of Customization Options: Users feel restricted by the limited customization options available in the software. They desire more control over the interface, including the ability to personalize layouts, colors, and other visual elements according to their preferences. The absence of robust customization features has hindered users' ability to tailor the software to meet their specific needs and branding requirements.
Attribute Ratings
Reviews
(26-50 of 89)Obtaining actionable insights and improving customer retention made easy with Pendo.io!
- It helped to inform training enablement strategies and outreach.
- A positive impact on how our customers are solving problems.
- A clear view on showing us how our customers feel about saving time in their day using our products.
- Pendo highlights where we missed the mark and allows us to be more pro-active.
Outstanding Software and GREAT support behind it!
- Too early to tell.
- I feel that overall it will be positive for our company.
Weave improves, thanks to Pendo.io
- We have been able to proactively reach out to customers under-utilizing our software before they become a retention risk. Pendo.io gives us the ability to re-engage with these customers before they begin shopping for competitors. In the past year, I would estimate we have re-engaged with 5-7 accounts, saving the company significant resources.
- We have used user information to help drive our design and development process. Learning which areas of our software the customers are underutilizing or using in a way other than designed, helps us put together focus groups to connect with these customers. We gather this information and use to inform enhancements.
Best tool for high-level analytics and mico-surveys
- Higher response rate on surveys.
- We have had an ROI in reduced support contacts.
- We have had increased NPS scores due to our ability to target messaging for the right reasons to the right audience members rather than blanket distribution of information.
- Delayed deployment in certain environments (being worked through) has led to a delay in one business area, but it is not public facing yet so we aren't heavily impacted by that yet.
Pendo helps us reduce customer churn!
- Since we signed up with Pendo, we have increased the level of engagement of our customers
- Using Pendo has helped us reduce account churn
Pendo changed the way we do product
- Pendo.io has been instrumental in the implementation of payment processing in our application. We were able to drive applications and usage with targeted in-app guides.
- On more than one occasion, analyzing usage data from Pendo.io has kept us from creating features in a way that would negatively impact our users. This has saved dev time and customer happiness!
- We are able to quickly create lists of users for our R&D team to communicate with based off of usage data in Pendo.io. This saves our team and our customers' time.
- From a product standpoint, we have loved being able to share with our customers the data to support our decisions, be it large changes or small.
- I love that my team members can have their own personalized dashboard upon login that provides them the data and information relative to their projects.
- We have found that we have been able to reduce customer churn by identifying trends that lead to churn. Managers are able to reach out and provide assistance prior to the customer becoming escalated or leaving.
- Provides ROI through increased analysis of Customer usage, which makes for more informed and meaningful decision when contract renewals take place. Increases our Renewal Chance/Rate.
- Provides ROI through new upsell opportunities for our customers. By giving us insight into their usage and trends, we can identify the needs of our customers that other products we offer might help solve. While it doesn't close the deal, it certainly gives us a starting point.
- NPS Survey functionality allows us to have a broader understanding of the success and or shortcomings of our Software. This, in turn, helps drive our product direction and lead to improvements or new features, which leads to happier customers, and ultimately more business for our Company.
A Well Deserved 5 Stars!
- Feature use validation
- Customer app engagement time and volume
- Customer communication
Powerful Cross-Functional Solution For Usage Insights
- Positive: helped close a deal in the first 15 days.
- Positive: reduces speed to insight by >50% (no longer have to wait for reports to generate and be supplied to my team).
Pendo.io makes product analytics easy
- Customer engagement - we're driving product usage from Pendo into Gainsight to give a fuller picture of customer engagement for our Customer Success team. They've never had this insight before and can have much richer conversations.
- We've saved time and effort asking users how they use current functionality by simply being able to observe them. Now we can use that saved time to discuss possibilities and pain points we don't yet know about.
- Allowed us to provide practical, in-app learning for new users coming on to the platform.
- It has reduced the impact on developer time which means we can keep our focus firmly on the product roadmap.
- There is a bit to understand, and as always, I feel like we could be using the product more but perhaps don't yet understand how to fully realize its value.
Love the tool!
- Helps us identify how to better support our customers
Incredible for in-app NPS
- It has helped us identifying users struggling that were struggling in silence and we proactively reached out to
- try and resolve issues, that previously we didn't know were there.
- It allowed us to build KPIs with the metrics it provides.
- Pendo allowed us to communicate with our users easy and fast!
A solid platform and a great addition
- The ROI to my team is tremendous.
Pendo.io: Analytics for Anyone
- I'm not in the loop on ROI issues.
Pendo is an invaluable product for the product organization
- We have seen positive impacts on new feature adoption from customers.
Deep visibility into customer behavior
- A better understanding of customer behaviors.
- Better than two times the NPS take rate of our previous methodology.
Pendo.io is a wonderful product to dePend on.
- Pendo.io has allowed us to better grow our software by discovering areas of improvement while also bringing to light areas where we may have spent too much time on for little reward.
Great usage analytics tool for Product Managers
- It has helped us garner adoption of paid features, so it has had a positive impact there.
- I am able to get login frequency data without bugging my engineers, so that's even more time savings.
Quick and easy messaging and analytics
- We no longer need to spend developer resources on in-app guides and messaging -- anyone with access to Pendo can create them in minutes
- We were able to quickly start tracking NPS without purchasing additional software or services
- Usage tracking has helped identify pain points in the UI/platform
Pendo usage for Software Analytics
- It has helped convert trial users into paid subscribers based on the data/reporting/insights taken from their tool.