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Pendo.io

Pendo.io

Overview

What is Pendo.io?

Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.

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Recent Reviews

TrustRadius Insights

Easy to use interface: Users have consistently praised Pendo.io for its easy-to-use and intuitive interface, with many reviewers stating …
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How I Pendo

9 out of 10
November 30, 2022
Pendo helps my team make data informed decisions about how to drive our product roadmap. It also helps us monitor how users are getting …
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Pendo

9 out of 10
July 19, 2022
Incentivized
We have upwards of nine enterprises' SaaS products. We use Pendo to track and understand user engagement and activity. We also use the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Free

Free

Cloud

Team

Contact sales team

Cloud

Pro

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Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Pendo Onboarding demo

YouTube
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Product Details

What is Pendo.io?

Pendo is a product experience platform that helps software product teams deliver products users love. With Pendo, product teams can answer questions like which features are customers using? Which features are they ignoring? Which ones are driving delight and which are causing pain and confusion? From these same insights, users can set up in-app messages, guides and walkthroughs without any coding to help users get the most value from products. By identifying the specific features and workflows that cause users pleasure and pain, the Pendo platform can be used to guide users through the rough spots and drive them to adopt the features that create raving fans.

Pendo.io Features

  • Supported: Insights
  • Supported: Guidance
  • Supported: Sentiment

Pendo.io Competitors

Pendo.io Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.

WalkMe, Mixpanel, and Heap are common alternatives for Pendo.io.

Reviewers rate Usability highest, with a score of 10.

The most common users of Pendo.io are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(187)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Easy to use interface: Users have consistently praised Pendo.io for its easy-to-use and intuitive interface, with many reviewers stating that it allows them to navigate the platform efficiently and complete tasks quickly.

Great customer support: Numerous users have commended Pendo.io's customer support team, describing them as phenomenal, responsive, helpful, and understanding. The positive experiences shared by these users highlight the high quality of support provided by the team.

Valuable analytics capabilities: Many reviewers appreciate the analytics features offered by Pendo.io, noting their simplicity and ease of understanding compared to other tools like Google Analytics. These capabilities allow users to track usage by account and individual user, helping them gain valuable insights into customer behavior.

Confusing User Interface: Many users have expressed frustration with the software's confusing user interface, finding it challenging to navigate and perform tasks efficiently. The lack of intuitive design elements has resulted in a steep learning curve for new users.

Difficulty in Dashboard Management: There is a notable number of complaints regarding the difficulty of arranging dashboards and managing segments within the software. Users have mentioned that the process can be cumbersome and time-consuming, impacting their ability to organize and analyze data effectively.

Lack of Customization Options: Users feel restricted by the limited customization options available in the software. They desire more control over the interface, including the ability to personalize layouts, colors, and other visual elements according to their preferences. The absence of robust customization features has hindered users' ability to tailor the software to meet their specific needs and branding requirements.

Attribute Ratings

Reviews

(26-50 of 89)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • A positive impact on how our customers are solving problems.
  • A clear view on showing us how our customers feel about saving time in their day using our products.
  • Pendo highlights where we missed the mark and allows us to be more pro-active.
Jennifer Gray | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • We have been able to proactively reach out to customers under-utilizing our software before they become a retention risk. Pendo.io gives us the ability to re-engage with these customers before they begin shopping for competitors. In the past year, I would estimate we have re-engaged with 5-7 accounts, saving the company significant resources.
  • We have used user information to help drive our design and development process. Learning which areas of our software the customers are underutilizing or using in a way other than designed, helps us put together focus groups to connect with these customers. We gather this information and use to inform enhancements.
Jeremy Robinson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • We have had an ROI in reduced support contacts.
  • We have had increased NPS scores due to our ability to target messaging for the right reasons to the right audience members rather than blanket distribution of information.
  • Delayed deployment in certain environments (being worked through) has led to a delay in one business area, but it is not public facing yet so we aren't heavily impacted by that yet.
Emily Hardin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Pendo.io has been instrumental in the implementation of payment processing in our application. We were able to drive applications and usage with targeted in-app guides.
  • On more than one occasion, analyzing usage data from Pendo.io has kept us from creating features in a way that would negatively impact our users. This has saved dev time and customer happiness!
  • We are able to quickly create lists of users for our R&D team to communicate with based off of usage data in Pendo.io. This saves our team and our customers' time.
Christian Arntsen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • From a product standpoint, we have loved being able to share with our customers the data to support our decisions, be it large changes or small.
  • I love that my team members can have their own personalized dashboard upon login that provides them the data and information relative to their projects.
  • We have found that we have been able to reduce customer churn by identifying trends that lead to churn. Managers are able to reach out and provide assistance prior to the customer becoming escalated or leaving.
Score 10 out of 10
Vetted Review
Verified User
  • Provides ROI through increased analysis of Customer usage, which makes for more informed and meaningful decision when contract renewals take place. Increases our Renewal Chance/Rate.
  • Provides ROI through new upsell opportunities for our customers. By giving us insight into their usage and trends, we can identify the needs of our customers that other products we offer might help solve. While it doesn't close the deal, it certainly gives us a starting point.
  • NPS Survey functionality allows us to have a broader understanding of the success and or shortcomings of our Software. This, in turn, helps drive our product direction and lead to improvements or new features, which leads to happier customers, and ultimately more business for our Company.
Bob Samuels | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Customer engagement - we're driving product usage from Pendo into Gainsight to give a fuller picture of customer engagement for our Customer Success team. They've never had this insight before and can have much richer conversations.
  • We've saved time and effort asking users how they use current functionality by simply being able to observe them. Now we can use that saved time to discuss possibilities and pain points we don't yet know about.
Tim Mullen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Allowed us to provide practical, in-app learning for new users coming on to the platform.
  • It has reduced the impact on developer time which means we can keep our focus firmly on the product roadmap.
  • There is a bit to understand, and as always, I feel like we could be using the product more but perhaps don't yet understand how to fully realize its value.
Nicholas Roberts | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • We no longer need to spend developer resources on in-app guides and messaging -- anyone with access to Pendo can create them in minutes
  • We were able to quickly start tracking NPS without purchasing additional software or services
  • Usage tracking has helped identify pain points in the UI/platform
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