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Pendo.io

Pendo.io

Overview

What is Pendo.io?

Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.

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Recent Reviews

TrustRadius Insights

Easy to use interface: Users have consistently praised Pendo.io for its easy-to-use and intuitive interface, with many reviewers stating …
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How I Pendo

9 out of 10
November 30, 2022
Pendo helps my team make data informed decisions about how to drive our product roadmap. It also helps us monitor how users are getting …
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Pendo

9 out of 10
July 19, 2022
Incentivized
We have upwards of nine enterprises' SaaS products. We use Pendo to track and understand user engagement and activity. We also use the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Free

Free

Cloud

Team

Contact sales team

Cloud

Pro

Contact sales team

Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Pendo Onboarding demo

YouTube
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Product Details

What is Pendo.io?

Pendo is a product experience platform that helps software product teams deliver products users love. With Pendo, product teams can answer questions like which features are customers using? Which features are they ignoring? Which ones are driving delight and which are causing pain and confusion? From these same insights, users can set up in-app messages, guides and walkthroughs without any coding to help users get the most value from products. By identifying the specific features and workflows that cause users pleasure and pain, the Pendo platform can be used to guide users through the rough spots and drive them to adopt the features that create raving fans.

Pendo.io Features

  • Supported: Insights
  • Supported: Guidance
  • Supported: Sentiment

Pendo.io Competitors

Pendo.io Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.

WalkMe, Mixpanel, and Heap are common alternatives for Pendo.io.

Reviewers rate Usability highest, with a score of 10.

The most common users of Pendo.io are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(187)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Easy to use interface: Users have consistently praised Pendo.io for its easy-to-use and intuitive interface, with many reviewers stating that it allows them to navigate the platform efficiently and complete tasks quickly.

Great customer support: Numerous users have commended Pendo.io's customer support team, describing them as phenomenal, responsive, helpful, and understanding. The positive experiences shared by these users highlight the high quality of support provided by the team.

Valuable analytics capabilities: Many reviewers appreciate the analytics features offered by Pendo.io, noting their simplicity and ease of understanding compared to other tools like Google Analytics. These capabilities allow users to track usage by account and individual user, helping them gain valuable insights into customer behavior.

Confusing User Interface: Many users have expressed frustration with the software's confusing user interface, finding it challenging to navigate and perform tasks efficiently. The lack of intuitive design elements has resulted in a steep learning curve for new users.

Difficulty in Dashboard Management: There is a notable number of complaints regarding the difficulty of arranging dashboards and managing segments within the software. Users have mentioned that the process can be cumbersome and time-consuming, impacting their ability to organize and analyze data effectively.

Lack of Customization Options: Users feel restricted by the limited customization options available in the software. They desire more control over the interface, including the ability to personalize layouts, colors, and other visual elements according to their preferences. The absence of robust customization features has hindered users' ability to tailor the software to meet their specific needs and branding requirements.

Attribute Ratings

Reviews

(1-25 of 89)
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Partha Roy | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It has certainly improved our Product's user experience hence more happy users.
  • Pendo has been constantly giving us great insights into the scope of improvement, which definitely helps us improve and strengthen our value proposition.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It has saved us tons of money on marketing. Instead of having our team spend tons of money on advertising for new products and services, we are able to connect with our customers directly in the product, which essentially is free (aside from paying for Pendo).
  • It has saved us tons of time by not having to do big reach outs to current customers.
  • It has helped a ton with churn and onboarding. We can quickly figure out which of our customers are and aren't utilizing certain key components within our software.
July 19, 2022

Pendo

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Understanding user activity is critical.
  • User flows/engagement help prioritize areas for improvement.
  • Targeted educational materials have improved engagement.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Reduction in time spent on delivery calls by 30%
  • Increase of time spent on site by users increased by a couple minutes
  • During the few months of setup it did tie up a lot of time of key employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Has reduced our costs for live onboarding sessions and improved the user experience.
  • Time to first use on our core functions has been reduced by about 50%.
  • Eliminated the delays in having the Engineering team update messages/help, which typically could only be updated during a monthly release. Now, the Product can do this whenever required, and it is immediate.
Chase Greiser | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Feature Adoption--when we ship new capabilities, it would be hard to drive adoption without Pendo.io
  • Guides--we've been able to reduce 10 hours on manual work per week per implementation specialist
  • Customer Sentiment--customers feel more informed, educated, and better trained, creating more company advocates
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