Overview
What is Pendo.io?
Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.
How I Pendo
Easy-to-use tool for your on-platform messaging
Good analytics tool with powerful AI
Best to Use and Easy to Operate
Being a financial firm, …
The perfect product analytics and engagement tool in budget
Pendo.io for all of your prioritization needs
The best tool to gain insight into user behaviour
Fantastic no-code customer advocacy hub
Great for understanding clients and an easy to use platform
Pendo helps companies understand and educate users
Great for understanding your product usage
Extremely helpful for our company in so many ways!
Pendo
Pendo.io, the easy choice
A must to get to know your customers
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
Free
Free
Team
Contact sales team
Pro
Contact sales team
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Pendo Onboarding demo
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Pendo.io?
Pendo.io Features
- Supported: Insights
- Supported: Guidance
- Supported: Sentiment
Pendo.io Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(186)Community Insights
- Pros
- Cons
Easy to use interface: Users have consistently praised Pendo.io for its easy-to-use and intuitive interface, with many reviewers stating that it allows them to navigate the platform efficiently and complete tasks quickly.
Great customer support: Numerous users have commended Pendo.io's customer support team, describing them as phenomenal, responsive, helpful, and understanding. The positive experiences shared by these users highlight the high quality of support provided by the team.
Valuable analytics capabilities: Many reviewers appreciate the analytics features offered by Pendo.io, noting their simplicity and ease of understanding compared to other tools like Google Analytics. These capabilities allow users to track usage by account and individual user, helping them gain valuable insights into customer behavior.
Confusing User Interface: Many users have expressed frustration with the software's confusing user interface, finding it challenging to navigate and perform tasks efficiently. The lack of intuitive design elements has resulted in a steep learning curve for new users.
Difficulty in Dashboard Management: There is a notable number of complaints regarding the difficulty of arranging dashboards and managing segments within the software. Users have mentioned that the process can be cumbersome and time-consuming, impacting their ability to organize and analyze data effectively.
Lack of Customization Options: Users feel restricted by the limited customization options available in the software. They desire more control over the interface, including the ability to personalize layouts, colors, and other visual elements according to their preferences. The absence of robust customization features has hindered users' ability to tailor the software to meet their specific needs and branding requirements.
Attribute Ratings
Reviews
(1-25 of 89)How I Pendo
- Better Data Informed Decisions
Easy-to-use tool for your on-platform messaging
- Better view on drop off rates
- Better understanding of NPS
- Drive the amount of pages viewed up
Good analytics tool with powerful AI
- It helped our company to resolve the key aspects of our user journey issues that is faced by us when trying to get more sales and highlight points where it lags
Best to Use and Easy to Operate
- Better understanding of customer sentimental feedback
- Better analytical reports
- It has certainly improved our Product's user experience hence more happy users.
- Pendo has been constantly giving us great insights into the scope of improvement, which definitely helps us improve and strengthen our value proposition.
Pendo.io for all of your prioritization needs
- The increase in transparency has been huge for morale.
- It shows our clients we are working extra hard for them.
- We have an increased redundancy with requests which has slowed down the selection of new developments.
The best tool to gain insight into user behaviour
- We saw better engaged customers/users.
- More satisfied customers translated into better retention rate.
- New sales improved.
Fantastic no-code customer advocacy hub
- Complete transparency into customer advocaocy
- Single source of truth for customer engagement
- Indirect increase for our ROI
- Happier customers
Pendo helps companies understand and educate users
- It has had a positive impact for us to be able to make user data centered recommendations for product features.
Great for understanding your product usage
- It helps to prevent churn.
- provides insight into how clients are using our tool.
- The outputs are simple and easy to figure out.
Extremely helpful for our company in so many ways!
- It has saved us tons of money on marketing. Instead of having our team spend tons of money on advertising for new products and services, we are able to connect with our customers directly in the product, which essentially is free (aside from paying for Pendo).
- It has saved us tons of time by not having to do big reach outs to current customers.
- It has helped a ton with churn and onboarding. We can quickly figure out which of our customers are and aren't utilizing certain key components within our software.
Pendo
- Understanding user activity is critical.
- User flows/engagement help prioritize areas for improvement.
- Targeted educational materials have improved engagement.
Pendo.io, the easy choice
- Reduction in time spent on delivery calls by 30%
- Increase of time spent on site by users increased by a couple minutes
- During the few months of setup it did tie up a lot of time of key employees
A must to get to know your customers
- it can help understand if a feature is not being used in a product then dumb it and save money on infrastructure!
- Has reduced our costs for live onboarding sessions and improved the user experience.
- Time to first use on our core functions has been reduced by about 50%.
- Eliminated the delays in having the Engineering team update messages/help, which typically could only be updated during a monthly release. Now, the Product can do this whenever required, and it is immediate.
- Invaluable on our replatforming effort for insight on what users used and didn't
- Allows us to move quickly with data and implementing changes to massaging
Self-guided onboarding and measure feature adoption
- Feature Adoption--when we ship new capabilities, it would be hard to drive adoption without Pendo.io
- Guides--we've been able to reduce 10 hours on manual work per week per implementation specialist
- Customer Sentiment--customers feel more informed, educated, and better trained, creating more company advocates
- Deeper understanding of how users navigate new features on our site
- Comprehensive logging
- Easy-to-use dashboard
Pendo, it solves our usecase
- It helps to prevent churn as it gives us insight into how clients are using our tool so we can better create compelling explanations and stories
- Positive impact in customer experience.
- Improved risk mitigation.
- Transparency on releases impacting key objectives.
Highly, highly recommend Pendo.io
- Helped us understand product usage data
- Helped improve our trial environment
Very helpful tool for understanding product usage!
- Ability to see feature usage, which allows us to identify gaps and provide more knowledge/training for our customers.
Pendo.io is great!
- Positive impact to know how many users are coming over time.
- We have been able to get actionable insights from our data.
Second company I've used Pendo with, and likely won't be the last.
- Our NPS program, powered by Pendo.io, has resulted in reams of customer quotes that we can use in marketing and just use to understand our customers better.