TrustRadius Insights
Easy to use interface: Users have consistently praised Pendo.io for its easy-to-use and intuitive interface, with many reviewers stating …
Overview
What is Pendo.io?
Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.
Recent Reviews
Awards
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Pricing
Free
Free
Cloud
Team
Contact sales team
Cloud
Pro
Contact sales team
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Pendo Onboarding demo
YouTube
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Pendo.io?
Pendo is a product experience platform that helps software product teams deliver products users love. With Pendo, product teams can answer questions like which features are customers using? Which features are they ignoring? Which ones are driving delight and which are causing pain and confusion? From these same insights, users can set up in-app messages, guides and walkthroughs without any coding to help users get the most value from products. By identifying the specific features and workflows that cause users pleasure and pain, the Pendo platform can be used to guide users through the rough spots and drive them to adopt the features that create raving fans.
Pendo.io Features
- Supported: Insights
- Supported: Guidance
- Supported: Sentiment
Pendo.io Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.
Reviewers rate Usability highest, with a score of 10.
The most common users of Pendo.io are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(186)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Easy to use interface: Users have consistently praised Pendo.io for its easy-to-use and intuitive interface, with many reviewers stating that it allows them to navigate the platform efficiently and complete tasks quickly.
Great customer support: Numerous users have commended Pendo.io's customer support team, describing them as phenomenal, responsive, helpful, and understanding. The positive experiences shared by these users highlight the high quality of support provided by the team.
Valuable analytics capabilities: Many reviewers appreciate the analytics features offered by Pendo.io, noting their simplicity and ease of understanding compared to other tools like Google Analytics. These capabilities allow users to track usage by account and individual user, helping them gain valuable insights into customer behavior.
Confusing User Interface: Many users have expressed frustration with the software's confusing user interface, finding it challenging to navigate and perform tasks efficiently. The lack of intuitive design elements has resulted in a steep learning curve for new users.
Difficulty in Dashboard Management: There is a notable number of complaints regarding the difficulty of arranging dashboards and managing segments within the software. Users have mentioned that the process can be cumbersome and time-consuming, impacting their ability to organize and analyze data effectively.
Lack of Customization Options: Users feel restricted by the limited customization options available in the software. They desire more control over the interface, including the ability to personalize layouts, colors, and other visual elements according to their preferences. The absence of robust customization features has hindered users' ability to tailor the software to meet their specific needs and branding requirements.
Attribute Ratings
Reviews
(26-50 of 91)Companies can't remove reviews or game the system. Here's why
November 26, 2019
Obtaining actionable insights and improving customer retention made easy with Pendo.io!
Score 9 out of 10
Vetted Review
Verified User
Pendo.io is used across our organization to access valuable insights that help our teams identify changes in customer engagement, identify churn, and conduct outreach to new users, active users, and power users. Specifically, we leverage Pendo.io to determine highly used and valuable features, monitor user retention, identify champions, and identify when users fall below a certain engagement/activity threshold.
Pendo has created an awareness for our internal groups that is vital to our Customer Success teams. We are now able to see where our customers are spending their time. Our Product teams can identify and prioritize new feature development based on user experience and adoption. Overall Pendo analytics and in-app training guides are key to our company's success.
June 25, 2019
Outstanding Software and GREAT support behind it!
Score 10 out of 10
Vetted Review
Verified User
Pendo is used on our SAAS platforms to assist with the on-boarding of new clients and to enrich their ongoing user experience.
June 20, 2019
Weave improves, thanks to Pendo.io
Score 10 out of 10
Vetted Review
Verified User
Pendo.io is used by our organization to collect and track usage information for our products. Customer engagement uses this information to help guide new and existing users, as well as to reach out to customers that appear to be under-utilizing the product. Our Helpdesk uses Pendo.io data to help answer customer questions. Our Product team uses Pendo.io data to guide design and development decisions. We can easily see what areas of the product are heavily used, and those areas that are under-utilized. We can survey our users in-app about their behavior.
We also use Pendo's in-app guides and messaging to communicate with our users. In-app guides and tutorials help users without forcing them to go search for a resource on another page. The built-in NPS polling has been invaluable for us as well.
We also use Pendo's in-app guides and messaging to communicate with our users. In-app guides and tutorials help users without forcing them to go search for a resource on another page. The built-in NPS polling has been invaluable for us as well.
June 12, 2019
Best tool for high-level analytics and mico-surveys
Pendo has been a great friend for the past 2 years! I had found and chose it in my past job and really loved it. So, when I joined my current company, I recommended it to the team. Pendo is great for overall analytics, segmentation, and voice of customer initiatives. "Guides" have improved significantly and are super useful for showing information pop-ups, as well as gathering feedback. The sales, support, and customer success teams are wonderful.
Score 10 out of 10
Vetted Review
Verified User
We use Pendo.io to deliver Product Release announcements, drive traffic to our KB for self-help resources, and are looking to dive further into the analytical side to understand where our users are spending the majority of their time. This will allow for more targeted information being displayed, as well as continual relationship building by proactively reaching out to those users to see if they need additional guidance, or if we have some areas of our product or knowledge that could be better carved out or explained.
May 31, 2019
Pendo helps us reduce customer churn!
As a Customer Success Manager, it's crucial that I understand how my customers are using our tool and what they are interacting with the most. That's why Pendo is essential in helping me support my customers and in making decisions about how to drive engagement with our software. Not only that, but the Pendo team is incredibly helpful and supportive. I'm so glad we decided to work with Pendo!
May 16, 2019
Pendo changed the way we do product
Score 9 out of 10
Vetted Review
Verified User
We use Pendo.io in our Product team for tracking usage data, tracking NPS, creating in-app engagement, and managing in-app education. We are able to use the data from Pendo.io to inform product decisions and improve customer experience. We are able to provide contextual answers to common questions to decrease our support volume.
Score 10 out of 10
Vetted Review
Verified User
Pendo.io is being used currently by our entire company. Account Management and Client Success use it for NPS, and to create reports and systems to indicate leading indicators of churn. They also use Pendo to facilitate new customer onboarding.
We have found that the Product and Dev departments also use Pendo.io to understand how the product as a whole is being used and where we find bottlenecks that can improve customer/user experience. It has completely changed how we operate and make data-driven decisions.
We have found that the Product and Dev departments also use Pendo.io to understand how the product as a whole is being used and where we find bottlenecks that can improve customer/user experience. It has completely changed how we operate and make data-driven decisions.
Score 10 out of 10
Vetted Review
Verified User
Pendo.io is utilized by our company to track our customer usage of our own Software. While Pendo.io is primarily utilized by the Client Success team, the entire company has access to the data and relies on it for information on usage. Depending on the department, we use the Usage information to guide our product decisions, help increase adoption for customers, examine trends for like-minded clients, and identify potential upsell opportunities.
April 08, 2019
A Well Deserved 5 Stars!
Score 10 out of 10
Vetted Review
Verified User
Pendo.io has been an absolutely amazing application for our company. We have been able to use this for a catch-all of activities that we have been wanting to execute but didn't know how to. In-app tours for first-time users of our platform, support, notifications and product feedback, user analytics, NPS, product validation and the list goes on. Pendo.io has really served as a great asset in understanding and communicating with our users directly within our application. Pendo.io is predominantly used by our Customer success team but also by our product team and marketing teams. Besides Customer Success and Product teams, the reporting from Pendo.io has proven to be of value to our marketing and finance teams as well.
April 05, 2019
Powerful Cross-Functional Solution For Usage Insights
Score 10 out of 10
Vetted Review
Verified User
At Affinio, Pendo.io is being leveraged across departments, spanning Sales, Customer Success, Marketing, and Product.
My team (sales) uses it to glean insights into user behavior and adoption -- specifically during trials. My CS team uses it to monitor and spur customer adoption.
Before Pendo, my team was completely in the dark on usage data for prospects on trial. That information needed to be pulled and analyzed by our operations team, resulting in bottleneck delays. Now, my team is empowered, data-driven, and able to meet unmet needs -- this increases both win rates and deal velocity, as my team can help guide users to 'ah-ha' moments much more quickly and assuredly.
My team (sales) uses it to glean insights into user behavior and adoption -- specifically during trials. My CS team uses it to monitor and spur customer adoption.
Before Pendo, my team was completely in the dark on usage data for prospects on trial. That information needed to be pulled and analyzed by our operations team, resulting in bottleneck delays. Now, my team is empowered, data-driven, and able to meet unmet needs -- this increases both win rates and deal velocity, as my team can help guide users to 'ah-ha' moments much more quickly and assuredly.
March 28, 2019
Pendo.io makes product analytics easy
Score 9 out of 10
Vetted Review
Verified User
In the 4 months since implementing, we've made heavy use of Pendo in our Product Management and UX groups to aid in finding hotspots, evaluate the success of features, and seek out areas of improvement or possible retirement. We've begun experimenting with guides and tooltips to prompt usage of more lightly used features and to introduce new functionality to our users.
We've utilized the Salesforce connector to pull data in at the account level to aid in segmentation when evaluating feature usage and rendering guides. Additionally, we've begun pushing account level activity and feature usage reports out to Salesforce that gets used within our Gainsight customer engagement scores.
We've utilized the Salesforce connector to pull data in at the account level to aid in segmentation when evaluating feature usage and rendering guides. Additionally, we've begun pushing account level activity and feature usage reports out to Salesforce that gets used within our Gainsight customer engagement scores.
We use it across the entire organization to get an understanding of how our users experience our platform and to help guide them to specific areas we want them to see, use and understand. It has solved a huge problem of needing to use up valuable resources to code in guides and tooltips - instead, we can actually understand where our users need help and then implement guides or walkthroughs to help them.
March 18, 2019
Love the tool!
Fantastic software that assists our team with key data to track customer interaction and movement across the platform. On the client success side, it helps us identify how we can better help our customers.
March 12, 2019
Incredible for in-app NPS
We utilize Pendo.io to accomplish in-app NPS and track product usage. It's been incredibly enlightening to see what users get frustrated with, and what they like, in order to compile trends and a plan of attack into our user-base.
Score 9 out of 10
Vetted Review
Verified User
We've been using Pendo to gather data about usage of our multiple services as well as creating personalised guides for our Users. It's been great so far and we've been able to build and track our KPIs around Pendo data, which is capable to not only present data, but allows us to go into detail information about users and create reports and graphs with ease. Guides allowed us to drive adoption and communicate new features to our users as well as get their feedback on the products we work on. I'd definitely recommend Pendo, its biggest advantages are ease of use and outstanding suppport.
February 28, 2019
A solid platform and a great addition
Namely has been using Pendo.io for a few years to alert clients of any and all new product launches. We just recently started using the platform to send payment reminders.
February 20, 2019
Pendo.io: Analytics for Anyone
Pendo is being used for one of our newer products (where it was easier to work into the code), but not for our flagship product. It's used for analytics, occasional announcements, and invitations to participate in our NPS survey. We could/should be using it more.
February 15, 2019
Pendo is an invaluable product for the product organization
Pendo is currently used by several teams at Solutionreach, Product, Product Marketing, User Experience and Research, Customer Knowledge Base, and Customer Success. While each department has several different use cases for Pendo, we're actively working towards improving our customer experience and their successes while using Solutionreach. Pendo allows these benefits through better on-boarding, better access to a knowledge base, and intuitive walk-throughs to guide them through tricky pieces of the platform. As well as data from all aspects of the product and using that data to inform product decisions.
February 15, 2019
Deep visibility into customer behavior
Score 9 out of 10
Vetted Review
Verified User
Customer Support and Product Management use Pendo.io. The company NPS survey is delivered using Pendo.io. We are able to get deep visibility into how our customers actually use our platform. We are able to locate under-utilized features and pages.
The NPS tool is simple to implement and has returned 25%+/- adoption since it was implemented. We also receive outstanding insight from our customers as they respond to the in-app query.
The NPS tool is simple to implement and has returned 25%+/- adoption since it was implemented. We also receive outstanding insight from our customers as they respond to the in-app query.
January 28, 2019
Pendo.io is a wonderful product to dePend on.
Score 10 out of 10
Vetted Review
Verified User
Pendo.io is being used by our business to understand how our customers are using our product and how we can better design our software for the betterment of our customer experience. Pendo.io addresses the need to understand how our customers are interacting with our software and what areas may need improvement based on usage statistics.
January 21, 2019
Great usage analytics tool for Product Managers
Score 9 out of 10
Vetted Review
Verified User
We use Pendo.io to track usage of and engagement with our SaaS application. We've tagged pages and features and identified workflows in order to see if usage on the ground matches our expectations of our user experience and to track feature adoption across clients and client segments. We also use Pendo.io to message our users about new features, upcoming opportunities, and any service outages.
January 16, 2019
Quick and easy messaging and analytics
Pendo is used across our organization and is essential to our user adoption. We use guides to help new users get acclimated and to inform current users about new features and releases. Pendo is also the backbone of our recently stood-up NPS and other user surveys, providing an easy way to integrate the surveys directly into the platform and then push that data out of Pendo and into our other systems. Overall, what should have been a complicated NPS implementation was made super easy by Pendo.
January 11, 2019
Pendo usage for Software Analytics
Score 9 out of 10
Vetted Review
Verified User
We use Pendo on a regular basis to monitor the adoption and engagement with our customers' interaction with our software. It is great for insights into where people spend their time and informs us what they really care about. They appreciate that especially when we use that data to inform our strategic conversations so that we're not playing a "guessing game" or acting like "we don't know" where their interests lie. All in all a great data-driven tool that is universally adopted across the organization.