Name: Peopleware
Rating: 8.7 (5 reviews)
Author: Peopleware

Help Desk

Web and Video Conferencing

Customer Support

Changelog

Mind Mapping

Development

Career Center

Education

Business Intelligence (BI)

Collaboration

Diagramming

Enterprise Feedback Management

Interactive Voice Response (IVR)

Privacy Policy Generators

Enterprise

Accounting

Cryptocurrency Mining

Financial Research

Online Trading

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Authentication

Cloud Storage

Configuration Management Databases

Data Masking

Endpoint Security

Enterprise Flash Array Storage

Fraud Detection

High Availability Cluster

IT Asset Management

Integration Platform as a Service (iPaaS)

Internet Security

Modular Storage Area Network (SAN)

Network Operating Systems

Network Performance Monitoring

Phishing Detection and Response

Routers

SIP Trunking

System Monitoring

Threat Hunting

Traffic Switching

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Reference Management

Demand Generation

Email Deliverability

Email Marketing

Graphics

Headless CMS

Marketing Automation

Retail Media Advertising

SMS Marketing

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Field Service Management

Project Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Social Commerce

Sales

Secure Access Service Edge (SASE)

Security

Building Information Modeling (BIM)

Construction Management

Fleet Maintenance

Homeowner's Association (HOA) Management

Investment Portfolio Management

Membership Management

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Users commonly recommend Injixo for its versatility in managing workforce across different locations and teams. They appreciate the ability to create skill sets to distinguish staff competency levels and their impact on overall productivity. Additionally, users find it beneficial that Injixo can feed stats to another program for efficient forecasting. 

Injixo is often recommended for phone tech support as a simple and effective tool. Users appreciate its ease of use and effectiveness in this particular area. 

Many users suggest that Injixo would be a great software for companies beginning their workforce management journey. They believe it provides valuable features and functionalities that can help streamline processes and improve efficiency.

For call centers, users highly recommend getting Injixo as it has the potential to revolutionize data, scheduling, and training. Its capabilities in these areas are praised by users who see it as an essential tool for optimizing call center operations.

Versatile scheduling: Reviewers praised the versatility of injixo's software for its shift management capabilities on a daily, weekly, and monthly basis. Several users have stated that they find it easy to forecast requirements based on data inputs from call handling platforms.

User-friendly interface: Many reviewers appreciated how easy it is to learn and use injixo's software. They specifically enjoy the simplicity of the user interface and the ability to view individual and team schedules to plan for workload efficiently.

Customizable policies: The ability to customize labor laws according to their company's policies has been highly commended by several reviewers. They appreciate being able to prepare, analyze, and schedule a call center team while accommodating various variables without running afoul of any legal restrictions.

Unreliable integration: Some users have expressed frustration with the software's reliance on other programs which can be unreliable, such as PDF reports that are reported to be temperamental. This has impacted their productivity and caused delays in completing tasks.

Poor readability: A number of reviewers have highlighted issues with the calendar's readability, stating that some text is difficult to distinguish. Additionally, fonts can be too small and hidden in other tabs, making it hard to read important information and causing frustration for users.

Slow performance: Many users have reported that the software is slow and takes a long time to transition between functions, impacting their productivity. They find this frustrating and believe it could be improved.

Peopleware (formerly injixo) is a call center workforce management application.

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Call Center Workforce Optimization

Software Preview - injixo Workforce Management

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Call Center Workforce Optimization Software

Peopleware
Formerly injixo / InVision WFM

Overview

What is Peopleware?