TrustRadius Insights
Pinpointe is a versatile email marketing platform that offers a range of use cases. Users rely on Pinpointe to effectively communicate …
Starting at $74 Contacts, Email Volume
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What is Pinpointe On-Demand?
Pinpointe On-Demand is an email marketing platform best suited to medium-sized businesses and agencies. Pricing starts at $36 / month for 5,000 email. Pinpointe also offers plans based on number of active subscribers.
Recent Reviews
Popular Features
- WYSIWYG email editor (7)9.191%
- Mobile optimization (7)9.191%
- Email deliverability reporting (7)9.191%
- List management (7)9.191%
Pricing
Standard Edition
$74+
Cloud
Contacts, Email Volume
Enterprise Edition
$390+
Cloud
Per User; Email Volume
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.pinpointe.com/get-started
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
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- Competitors
- Tech Details
- FAQs
What is Pinpointe On-Demand?
Pinpointe helps businesses send effective emails through its easy-to-use, feature-rich platform. According to the vendor, it's an email service provider for agencies, and for businesses that have outgrown their current email platform and want access to tools that make sending emails a breeze.
You can use email templates, access a photo library, build emails with a drop-and-drag editor, personalize emails and automate their delivery.
Pinpointe On-Demand, Enterprise Edition is a multi-user, cloud-based, dedicated instance of Pinpointe, suited for medium and large enterprises sending from 250,000 to 50 Million+ emails / month.
Pinpointe On-Demand Features
Email & Online Marketing Features
- Supported: WYSIWYG email editor
- Supported: Dynamic content
- Supported: Ability to test dynamic content
- Supported: A/B testing
- Supported: Mobile optimization
- Supported: Email deliverability reporting
- Supported: List management
- Supported: Triggered drip sequences
Reporting & Analytics Features
- Supported: Dashboards
- Supported: Standard reports
- Supported: Custom reports
Additional Features
- Supported: Enterprise Edition - Dedicated Marketing Cloud with your branding
- Supported: Multiple Accounts - Ideal for Agencies and Multi-divisional Companyes
- Supported: In-Depth Analytics and Reporting
Pinpointe On-Demand Screenshots
Pinpointe On-Demand Integrations
Pinpointe On-Demand Competitors
Pinpointe On-Demand Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | North America, Europe |
| Supported Languages | English |
Frequently Asked Questions
Pinpointe On-Demand is an email marketing platform best suited to medium-sized businesses and agencies. Pricing starts at $36 / month for 5,000 email. Pinpointe also offers plans based on number of active subscribers.
Reviewers rate Custom reports highest, with a score of 9.6.
The most common users of Pinpointe On-Demand are from Small Businesses (1-50 employees).
Pinpointe On-Demand Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 20% |
| Mid-Size Companies (51-500 employees) | 60% |
| Enterprises (more than 500 employees) | 20% |
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Reviews and Ratings
(11)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Pinpointe is a versatile email marketing platform that offers a range of use cases. Users rely on Pinpointe to effectively communicate marketing and announcement material to current customers and prospects, as well as manage their contact databases. The platform's integrations with SalesForce, API, and WordPress make it adaptable to various situations. Users appreciate Pinpointe's ease of use, responsive support team, and its ability to manage contacts and send mass marketing emails. With advanced targeting and segmentation tools, Pinpointe's email marketing solution allows for accurate tracking and analysis of email marketing program efficiency. This feature enables users to send personalized and targeted emails on behalf of sales and lead development teams. Additionally, Pinpointe provides many tools similar to marketing automation companies but at a fraction of the cost. Users find that Pinpointe is easy to use and provides quick results for their email marketing campaigns. It is crucial for maintaining databases, designing templates, and sending out regular email campaigns for small business accounts. Real-time statistics are available through the platform, including a dashboard for managing multiple accounts and creating new campaigns. By utilizing Pinpointe on a daily basis, users are able to stay in contact with subscribers, send newsletters, and drive traffic to their websites. The support staff is highly regarded for their knowledgeable assistance within an hour. The platform also boasts better inbox deliverability rates compared to other systems tested. Furthermore, Pinpointe offers impactful testing tools such as multi-variant/split testing, inbox preview in multiple inboxes, and pre-flight spam checker, all aimed at improving campaign results. The granular reports provided by Pinpointe offer insights into bounces, unsubscribes, opens, and clicks, which are fundamental when moving forward with leads/prospects. With its customizable emails without the need for HTML knowledge, Pinpointe supports email marketing campaigns across multiple websites while improving inbox delivery rates. The sub-account feature enables cohesive marketing strategies and oversight by managers. Users have reported that Pinpointe On-Demand supports them in sending over 1 million emails per month, resulting in increased brand awareness and lead generation. For companies with multiple divisions, the Enterprise program allows for sub-accounts and separate databases, providing separation while operating under one roof. The comprehensive builder in Pinpointe is not only easy to use but also allows for highly customizable emails. The wysiwyg editor and multi-inbox previewer are helpful features for building and testing emails. Users appreciate the quick response time from Pinpointe's technical support, as well as their continuous improvement of the platform with new features. The Marketing Department relies on Pinpointe for managing and sending email marketing campaigns, especially for targeted campaigns with user-friendly segmentation. Overall, Pinpointe is a reliable tool that helps businesses effectively reach their audience, analyze campaign performance, and drive successful email marketing strategies.
Clean and Easy-to-Use Interface: Several users have praised the product for its clean and easy-to-use interface. They have found it intuitive to navigate, allowing them to quickly set up templates, create new campaigns, and maintain databases and lists within the product.
Impressive Statistical Reporting Capabilities: Many reviewers have been impressed with the statistical reporting capabilities of the product. They have highlighted its ability to gather and report various statistics such as email opens, link tracking, and page visits. Users specifically mentioned that the statistical reporting per email and across the entire account was very impressive.
Responsive Customer Support: The quick response time of the customer support has been appreciated by multiple users. They have mentioned receiving replies from the support team within one hour. Additionally, when encountering a problem that turned out to be a bug, users were put in direct contact with the development team for prompt resolution or temporary workarounds.
Lack of Free Tier Account and Pricing Options: Some users have expressed frustration with the absence of a free tier account and limited pricing options for small senders or those who only send a few emails a month or to small groups.
Limited Templates for Campaign Builder: Users have mentioned that while the campaign builder options, including a WYSIWYG and drag-and-drop builder, are fun to use and true to design, there is currently a lack of templates available. This has been identified as a drawback by some reviewers.
Issues with Contact List Upload: Several users have experienced difficulties when uploading their contact lists. They report getting bumped out of the process and having to submit requests to increase their dataset. This interruption in the workflow has been highlighted as a negative aspect by users.
Users of Pinpointe have made several recommendations based on their experiences with the product. The three most common recommendations are as follows:
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Use Pinpointe for email marketing opportunities. Users have found success in utilizing Pinpointe for their email marketing campaigns. They recommend the platform for its effectiveness in reaching out to customers and generating leads.
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Take advantage of Pinpointe's batch capabilities to pinpoint successful times for campaign sending. Users suggest using the batch capabilities of Pinpointe to identify optimal times for sending out campaigns. This feature allows users to schedule and send emails at strategic moments, increasing the chances of engagement and conversion.
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Do thorough research to find the right product for your company. Many users advise potential users to carefully evaluate their company's needs and compare different solutions before choosing Pinpointe or any other email service provider. They emphasize the importance of finding a product that aligns with their specific requirements and goals.
In addition to these recommendations, users also suggest taking advantage of Pinpointe's two-week trial period and seeking support assistance to make the most of it. Overall, users express their satisfaction with Pinpointe as an email service provider, considering it one of the best they have used.
Attribute Ratings
Reviews
(1-9 of 9)Companies can't remove reviews or game the system. Here's why
June 03, 2022
Pinpointe delivers for Toons 'n Tips
- Maintain databases and lists
- Set up templates
- Set up new campaigns
- Schedule initial campaigns and follow up campaign to Non-openers
- Access to Statistics from my accounts
- Make it Easier to set up the re-send campaign
- List segmentation
- Provides detailed reporting
- Highly customizable emails
- Shows how an email will look across various platforms
- Can be more costly than other services
November 29, 2017
Pinpointe is #1 with a Great Builder and Great Service
Score 9 out of 10
Vetted Review
Verified User
- The detailed statistics page is really helpful.
- Excellent and flexible Builder.
- Customer Service responds within one hour.
- Stock photos included.
- Database separation & sub-accounts.
- Excellent multi-inbox previewer available.
- Responsive templates.
- Invaluable webinars and training.
- There's no real customer service chat at the moment, but you do have an account rep and they do email you back quickly and are very helpful.
November 06, 2017
Use it for multiple businesses
Score 10 out of 10
Vetted Review
Verified User
- Email editor
- Testing and reports
- Support
- Good IP reputation to ensure deliverability
- Tools to help reduce spam score for outgoing emails
- No free account for smaller users
- Could use additional templates
November 03, 2017
#1 Email Marketing Service
Score 10 out of 10
Vetted Review
Verified User
- Support is helpful. You typically get a reply within an hour and the support staff is very knowledgeable
- Inbox / Deliverability has been better than other systems we tested.
- Great testing tools to help improve results - multi-variant /split testing, inbox preview in 25+ inboxes and pre-flight spam checker
- More templates on the drag and drop builder
October 19, 2017
Pinpointe Produces Results.
- The analytics and reporting tools that give us the statistics on the email campaign. Being able to extract this information into an Excel sheet makes sharing results across the board much easier.
- To find out how many bounces, unsubscribes, opens, and clicks is very useful information to use when it comes to moving forward with the leads/prospects.
- Having the option to personalize pre-made templates or create your own allows you to tailor your email campaign to fit your company's brand--a huge part of showing/creating your identity as a company.
- Depending on the amount, when I am in the middle of uploading a list of contacts I get bumped out and have to submit a request to increase my dataset. That being said, our company as a whole is happy with what Pinpointe provides us with as is.
October 19, 2017
Email Marketing Swiss Army Knife
Score 10 out of 10
Vetted Review
Verified User
- Clean, easy to use UI (little outdated, but they are rolling out a new look slowly)
- Lots of statistics gathering and reporting, from email opens to link tracking to page visits. Very impressive statistical reporting per email and across an entire account
- Support is quick, usually responding in < 1 hour. When a problem really turns out to be a bug, they've put me in direct contact with development to fix it or find a temporary workaround
- Deliverability of emails are better than other systems I've tested (the emails get sent and arrive when I plan, and look just like I designed them in the system)
- Lots of email tools - split testing, inbox previewing, spam checker
- Offers an Enterprise edition (several clients of mine specifically needed this)
- There is no price point for small senders (as in, send only a few emails a month or to very small groups), and there is no free tier account. They target high volume senders and enterprise customers primarily.
- Campaign builder options include a WYSIWYG and a drag-and-drop builder. The builder is fun to use and emails are true to design, but there is a lack of templates right now.
October 22, 2014
Pinpointe Is The Leader
Score 8 out of 10
Vetted Review
Verified User
- An easy to use interface to send emails
- Pinpointe's customer service is fantastic. They are very responsive and frequently go above and beyond with customization and data base help.
- Powerful reporting and segmentation capabilities .
- it would be nice if one could create a segment that allowed sending to a contact or list (s) if they havent been emailed in a defined time frame
Score 10 out of 10
Vetted Review
Verified User
- Easy to Use, Intuitive Technology
- Great reporting/analytics available
- Very good support
- Nothing at this point to report