TrustRadius Insights
PlaybookUX is a highly versatile platform that allows users to easily perform user research testing and gather feedback from real users …
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What is PlaybookUX?
PlaybookUX is a user testing software for both moderated and unmoderated research. The vendor helps companies receive video based feedback from their target demographic on product usability, designs, websites, ideas and more. They handle recruiting, incentivizing, transcribing, and analyzing. When…
Recent Reviews
Pricing
Bring your own customers
$0
Cloud
total
Unmoderated
$49
Cloud
per participant
Moderated
$100
Cloud
per participant (30 minutes)
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.playbookux.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
What is PlaybookUX?
PlaybookUX is a user testing software for both moderated and unmoderated research. The vendor helps companies receive video based feedback from their target demographic on product usability, designs, websites, ideas and more. They handle recruiting, incentivizing, transcribing, and analyzing.
When it comes to recruiting, the vendor says they allow you to specify job role, industry, age, household income and more. You don’t need to pay a hefty subscription price to get access to advanced demographic targeting and screeners.
When it comes to recruiting, the vendor says they allow you to specify job role, industry, age, household income and more. You don’t need to pay a hefty subscription price to get access to advanced demographic targeting and screeners.
They also don't require a subscription fee, since they say user research should be accessible and affordable for all teams.
PlaybookUX Features
- Supported: Moderated and unmoderated user experience research
- Supported: Website and Prototype Testing: If it has a URL, you can test it!
- Supported: Targeted Demographics: Specify your target demographic across data points such as job title, industry, age, household income and more.
- Supported: Unlimited Screener Questions: Screen participants for specific behaviors.
- Supported: Automated Transcripts: PlaybookUX will transcribe your sessions so you don’t have to.
- Supported: Recruit your own customers: Feel free to invite your own customers.
- Supported: PlaybookUX handles all incentives
- Supported: Synthesis: The product's A.I. model will extract the most meaningful things said during the session.
- Supported: Concurrent studies: Run as many studies as you’d like.
- Supported: Unlimited Admin seats: User research is a team effort, so invite your whole team.
PlaybookUX Screenshots
PlaybookUX Competitors
- Userlytics
- UserTesting
- TryMyUI
- UserZoom
- Userfeel
- Validately
PlaybookUX Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English |
PlaybookUX Customer Size Distribution
| Consumers | 5% |
|---|---|
| Small Businesses (1-50 employees) | 35% |
| Mid-Size Companies (51-500 employees) | 35% |
| Enterprises (more than 500 employees) | 25% |
Comparisons
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Reviews and Ratings
(5)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
PlaybookUX is a highly versatile platform that allows users to easily perform user research testing and gather feedback from real users before finalizing design and development processes. With constantly updated features, the platform continues to improve the overall user experience. It has become a winning tool for app designers and testers, helping companies develop the best applications by providing valuable insights directly from users.
One of the unique benefits of PlaybookUX is that users have the opportunity to earn extra money by participating in studies conducted on the platform. This not only incentivizes user participation but also contributes to making the web a friendlier space while helping companies improve their products through real user feedback. Despite some occasional issues, PlaybookUX is widely regarded as a great tool that consolidates various UX testing functionalities into one convenient platform.
PlaybookUX offers a range of powerful features such as unmoderated live conversations, information architecture studies, and AI-powered transcriptions with sentiment analysis. These features save valuable time and act as a central research repository for users. The platform facilitates collaboration and quick implementation of feedback into agile processes, making it an excellent choice for UX and product professionals seeking to gather feedback and collaborate with their entire team.
For marketing directors, PlaybookUX provides a valuable opportunity to gain real-world insights into how users perceive their brand and messaging. By using PlaybookUX, marketing teams can continuously test their designs and future enhancements, ultimately allowing for better-informed decisions regarding their customers and target markets. Moreover, PlaybookUX's customer support is highly recommended, offering quick responses and troubleshooting assistance whenever needed.
The platform's versatility shines through in allowing users to test complex concepts, prototypes, and connect with niche demographics that may otherwise be difficult to reach. It also proves valuable in creating personas, gathering feedback on prototypes, and simplifying the research synthesis process. Additionally, PlaybookUX's flexible pricing model accommodates ad-hoc tests based on specific needs and budgets.
Another key use case for PlaybookUX lies in feature and usability testing, enabling a better understanding of audience interactions with designs. The product team can leverage the platform to validate new features and gather feedback from the target demographic before diving into development. Overall, PlaybookUX empowers companies to deliver better and more accurate results in less time for onboarding, UX audits, and overall product improvement.
Easy to Use: Users find PlaybookUX simple and easy to use, making it accessible for all users. Many reviewers have stated that the platform is straightforward and intuitive, allowing them to quickly set up user testing studies within minutes.
Variety of Tests: The platform offers a variety of tests, including testing websites, tree tests, and live conversations, which users highly recommend. Several reviewers have mentioned that they appreciate the range of test options available on PlaybookUX, allowing them to gather valuable insights through different research methodologies.
All-in-One Research Platform: PlaybookUX is praised for being an all-in-one UX research platform that allows users to recruit participants, conduct moderated and unmoderated studies, and run card sort and tree tests. Many users have expressed their satisfaction with finding an all-in-one tool like PlaybookUX that has every feature needed to quickly conduct and analyze research in one place.
Missing Analytic Details: Some users have expressed the need for more analytic details in the test results and a way to compare them to previous tests. They have suggested that having access to more specific data and metrics would enhance their analysis and decision-making processes.
Lack of Onboarding Overview: Several reviewers have mentioned that they would appreciate an initial overview or tutorial on how to use the platform. They feel that having a clear introduction to the platform's features and functionalities would facilitate faster onboarding and help them navigate the tool more efficiently.
Communication Issues with Researchers: Users have found it difficult to communicate with researchers when tests don't have working prototype links. This has led to frustration and delays in the testing process, as effective collaboration and problem-solving are hindered without proper communication channels in place.
Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
I am actually a PlaybookUX tester.
- Ease of accessing tests
- Ease of signing up for tests
- Quick payment
- With other testing platforms, I can update my profile, but I'm not sure how to do it with PlaybookUX.
- It would be nice to have a login location where I can see my available tests.
- Easy to understand test interface
- Easy to access tests
- Quick payment on tests
- Test questions are easy to understand.
- Test types are easy to follow.
- Software needed is easy to download and use.
Comparable to UserTesting, Validately, and Intellizoom. My favorite is definitely UserTesting.com. Many tests are available to screen. The interface is very streamlined. I wish there was more tests available with PlaybookUX. The testing payment amount is very competitive with UserTesting and Validately.
No, just free support.
We are using it mainly for feature and usability testing. It is very much helpful to understand how your audience interact with your designs, and PlaybookUX really helpful in this part.
- Before actual release, it helps in getting trail user's feedback.
- The dashboard to see how user interact with designs is really helpful.
- Automatic usability testing feature is great (But needs little improvisation here).
- Automated usability testing, it needs lots of tweaking before really automation. So lots of room for improvement.
- Pricing for moderated sessions are really high.
- It requires initial learning curve. It needs a dedicated resource at least fr a week to setup whole process.
- Prototype Testing, We are using it before every release.
- Usability automated testing; (Not using this frequently).
- Understanding target audience behaviour through their data analytics dashboard.
- Positive, if it is used properly then product evolution cycle can be fast forward.
- It really help to build reputation of product, if with each release users like product.
- If properly set, then automated usability testing can save a resource cost.
Both have different set of unique features and usability.
PlaybookUX allows us to quickly and easily conduct user testing at scale. I love how it makes it easy to generate transcriptions and summarize sentiment through its AI. Best of all, the pricing model is flexible and allows you to easily set up ad-hoc tests at whatever frequency makes sense for your needs and budget.
- User testing
- Auto transcription
- User sentiment
- User testing recruiting
- Roll up summary of all transcriptions
- Pricing
- Reliablity
- Speed
- Quick testing at scale
- Excellent price points
We are previous UserTesting.com customers but found their subscription model to be inflexible for our needs. PlaybookUX not only fit our budget, but the flexibility has let us scale up and scale down testing as needed.
August 27, 2019
Awesome product for anyone looking to get user feedback
Score 10 out of 10
Vetted Review
Verified User
The product team uses PlaybookUX to validate new features and get feedback from our target demographic on our prototypes before we send them to the development team.
- They recruited our demographic.
- Customer support was awesome.
- Studies are very easy to set up.
- I wish I could download reports.
- They didn't have card sorting - I was able to use Trello for this so it was ok.
- We improved our product features before sending it to the development team which allowed us to not waste dev time building the wrong features.
- We also spent less time conducting the research so we were able to do more research than we would have if we weren't using PlaybookUX.
PlaybookUX is much cheaper than UserTesting.com. They are also easier to use and set up studies than user testing. I liked how simple it was and we could conduct both moderated and unmoderated for very cheap.