Genpact Cora Orchestration

Formerly PNMsoft Sequence

Genpact Cora Orchestration is an intelligent business process management suite (iBPMS) designed to automate and control business workflows. It aims to offer a unified user experience by coordinating digital and human activities. This software solution is targeted at small to large enterprises across various professions and industries, including customer service, business process management, IT operations, finance and accounting, and healthcare.

Key Features

Better customer experience: According to the vendor, Cora Orchestration provides instant access to data for customer service agents, aiming to improve the end-to-end customer journey. It automates processes, potentially freeing up agents to focus on delivering better experiences.

Intelligent business process management: The vendor claims that Cora Orchestration centralizes information in its portal, eliminating the need for spreadsheets and emails. It is said to provide an audit trail and real-time visibility into business processes, enabling better decision-making.

Better workflow management: Cora Orchestration aims to help businesses effectively manage resources and optimize processing performance. According to the vendor, it allows for real-time changes and provides insights to make data-driven decisions.

Enhanced customer relationships: According to the vendor, Cora Orchestration enables the implementation of advanced customer workflows, potentially improving customer experiences across industries. It is said to optimize and automate customer-related processes, potentially enhancing customer relationship management strategies.

Drag-and-drop functionality: According to the vendor, Cora Orchestration offers a user-friendly interface with drag-and-drop functionality. Users can supposedly easily customize, configure, run, monitor, and transform processes without extensive technical knowledge.

Productivity improvement: According to the vendor, companies using Cora Orchestration have reported a 60% improvement in productivity. It is claimed to automate tasks, reduce time spent on repetitive activities, and allow businesses to focus on value-added tasks.

Reduction in spend: The vendor suggests that Cora Orchestration helps businesses reduce costs by eliminating inefficiencies and streamlining processes. It is claimed to automate manual tasks and optimize resource allocation, resulting in significant cost savings.

Faster time to market: According to the vendor, Cora Orchestration aims to enable faster time to market by eliminating bottlenecks and streamlining workflows. It is said to automate and optimize processes, potentially expediting product development and delivery.