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Polycom Trio

Polycom Trio

Overview

What is Polycom Trio?

Polycom Trio 8800 is a conference phone system that offers high-quality audio, as well as the ability to add video conferencing and HD content sharing. RealPresence Trio is Skype for Business on-prem and Office 365 Skype for Business Cloud PBX…

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Recent Reviews

TrustRadius Insights

The Polycom Trio is widely utilized by organizations across departments to facilitate conference meetings with clients and suppliers. With …
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TrustRadius Insights
TrustRadius Insights

Polycom Trio Review

10 out of 10
September 14, 2023
Incentivized
Our team uses Polycom Trio for audio, video, and content sharing in all of our conference rooms. This provides the ability to bring a …
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Trio Review

9 out of 10
January 19, 2018
Incentivized
We use it for conference calls with clients. It allows us all to be in the same room as a company,
as opposed to calling in on separate …
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Reviewer Pros & Cons

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Verified User
Manager in Finance and Accounting
Insurance Company, 1001-5000 employees
Verified User
Engineer in Information Technology
Retail Company, 10,001+ employees
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Product Details

What is Polycom Trio?

Polycom Trio 8800 is a conference phone system that offers high-quality audio, as well as the ability to add video conferencing and HD content sharing. RealPresence Trio is Skype for Business on-prem and Office 365 Skype for Business Cloud PBX certified for conference calls and supports a 1080p30 USB camera for video conferencing. Users can share content from their personal devices, facilitating a BYOD (bring your own device) approach to collaboration.

Polycom Trio Features

  • Supported: Audio quality
  • Supported: Business class video and HD content sharing
  • Supported: Interoperability
  • Supported: Skype for Business/Office 365 certified

Polycom Trio Screenshots

Screenshot of Polycom Trio 8800 - Skype for Business UI

Polycom Trio Integrations

Polycom Trio Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Polycom Trio Downloadables

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Comparisons

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Reviews and Ratings

(50)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

The Polycom Trio is widely utilized by organizations across departments to facilitate conference meetings with clients and suppliers. With its integration of SIP trunks and digital telephony systems, it aids in transitioning organizations into more advanced communication technologies. The Trio's video conferencing capabilities, especially when coupled with the Skype integration, enable face-to-face communication with users spread across different countries, enhancing collaboration and reducing the need for travel. The product serves as the main microphone and speakerphone in conference rooms, delivering crystal clear audio for effective communication. Its seamless integration with Skype for Business enhances the overall experience and allows for smooth interaction with clients in other offices. Additionally, the Trio can be configured as a USB enabled device for computer use in a workstation-driven environment, further expanding its versatility. It has proven to be an invaluable tool for conference calls, addressing both voice and video conferencing needs while providing excellent sound quality in various room sizes. The Trio's ease of use and intuitive interface make it a popular choice among users at all levels within the organization.

Sensitive microphones: Users have consistently praised the Polycom Trio for its extremely sensitive microphones, with many reviewers noting that it allows soft-spoken individuals to be heard clearly. This feature has been mentioned by a significant number of users and contributes to improved communication in meetings.

Easy operation: The ease of operation is another widely appreciated aspect of the Polycom Trio. Multiple users have mentioned that joining a meeting requires just one click, while bringing in outside attendees only takes a few clicks. This simplicity in navigation enhances user experience and saves time during conference calls.

Seamless integration with Lync/Skype for Business: Many customers have highlighted the seamless integration between the Polycom Trio and Lync/Skype for Business as a positive attribute. This integration provides a smooth user experience, allowing for easy collaboration and communication within existing platforms.

Laggy and unintuitive screen: Users have found the screen on the Polycom Trio to be laggy and not as intuitive as iPads, making it difficult to use. This has been mentioned by multiple reviewers, indicating a common issue.

Expensive compared to iPads: The Polycom Trio is considered too expensive compared to iPads and users couldn't justify adopting it for mass Zoom Room usage. Some users felt that the price was higher than expected, suggesting a dissatisfaction with the cost of the product.

Frequent updates causing concerns: Updates are being provided frequently, but some users find it worrisome due to the number of interactions taking place. Several reviewers have expressed their concern about frequent updates, indicating that this is a significant con for them.

Attribute Ratings

Reviews

(1-25 of 26)
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September 14, 2023

Polycom Trio Review

Verified User
Manager in Finance and Accounting
Insurance Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Polycom Trio is well suited for virtual meetings with groups of pretty much any size as it can be used for both audio and video conference calls/meetings. The microphone is powerful and does a great job picking up the speaker's voice, no matter where that person is standing in the room. Additionally, the sound quality of the speaker is excellent.
June 27, 2023

Dependable High Quality Conference Room Phone

Verified User
Engineer in Information Technology
Retail Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The Polycom Trio is a perfect fit for a conference room that needs a phone that is easy to use, simple to navigate, and dependable. We have used the Polycom Trio on factory floors and in loud offices, and yet the audio quality is always exceptional. Rarely do we see hardware failures of the phones either.
May 06, 2020

Conference Room Phone with Great Audio Quality!

Verified User
Contributor in Engineering
Telecommunications Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
We have Polycom Trio for all our conference rooms which do not need video. They work perfectly well, providing excellent quality, sound and features. The sound quality is good for small to medium rooms. We have added additional mic pods for large conference rooms, helps to get voice from users speaking from corners of room. Registers/Integrates fairly easily with Unified Communications platform.
November 06, 2019

Polycom Trio - Good but not the best

Austin Jones | TrustRadius Reviewer
Austin Jones
SharePoint Developer
Keihin North America (Automotive, 1001-5000 employees)
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The Polycom Trio is a great tool for huddle rooms that don't rely as much on a responsive screen. There are better room controllers out there, but if you just need a good speaker and microphone combo in the traditional conference phone style then the Polycom trio is a good option.
July 23, 2018

Trio Tips

Alfred Brock | TrustRadius Reviewer
Alfred Brock
Director
The Wayne Focus (Education Management, 1-10 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is well suited for any conference or meeting of up to 25 attendees. It is inappropriate for large rooms without additional microphones and speakers. It is appropriate for any circumstance in which you would normally use a conference phone. It is not easily portable and difficult to configure, so where it is set up is where it will likely remain.
April 05, 2018

Clarifying the Trio Device Experience

Verified User
Contributor in Manufacturing
Automotive Company, 10,001+ employees
Score 3 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is well suited, I believe, in small to mid-level organization where use will be light to moderate. It is useful in a situation where both ends have the same equipment, the same model and the same software release upon them. A scenario where it might be less appropriate is single-use installations and large corporate environments. Though in the future it may become more adapted to the 'open range' of telephony systems right now the system is best when working with others of its kind. It is also inappropriate in a situation where the organization does not have a fully developed Information Technology team or arrangement with a telephony contractor to handle the devices when things go wrong.
January 30, 2018

Trio 8800 and Skype for Business

Verified User
Professional in Information Technology
Civil Engineering Company, 1001-5000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The best use case for the Polycom Trio is for audio based calls. This product excels at audio. If you have the bandwidth, this is an excellent device. Firmware upgrades are easy and fast. Management of these devices can be done with a provisioning server or with the built-in web portal.
January 29, 2018

Trio 8800 great for audio, and works well with Logitech SmartDock

Andy Saleen | TrustRadius Reviewer
Andy Saleen
Information Technology Support Specialist
Oppenheimer Companies Inc. (Food Production, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is excellent as a standalone conference phone for small to medium-sized rooms. In larger conference rooms with more people (12+), the speaker and mic work surprisingly well but it picks up every little sound made by the attendees, and the more attendees the more distracting it can be for the people on the other end of the call. We purchased the extender mics, more to extend the mute button around the table than for the extra mics, but the cords are so short, they are almost pointless.

The Trio works really well in a Skype Optimized USB mode, even with the Logitech SmartDock.
January 23, 2018

Polycom Trio 8800 review

Romeo Martinez | TrustRadius Reviewer
Romeo Martinez
Sr. Engineer, Telecommunications
Paul Hastings (Law Practice, 1001-5000 employees)
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The Polycom Trios are great products for organizations that need to deploy video in confererence rooms. The integration to our Cisco System was easy. However, initially we had issues with our other Cisco video endpoints and this was addressed with subsequent firmware updates. Where Polycom Trios lack is support for issues that occur on the Polycom 8800 Trio.
January 10, 2018

Polycom Trio - Great sound!

Verified User
Manager in Information Technology
Automotive Company, 5001-10,000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We primarily use it in our conference rooms as a speakerphone. I would not use it in a factory floor setting, nor in an open office environment. I think that a factory floor would be too noisy for the microphones. I won't use any speakerphone in an open office environment because some people are just rude.
November 10, 2017

Polycom Trio - a game changer

Verified User
Director in Information Technology
Consumer Goods Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
  • Greatly suited in a Microsoft shop, especially in an Office 365 shop. The integration with Skype for Business Online is awesome.
  • Very well suited in an environment where the user community is very keen and experienced in scheduling meetings using SfB.
  • It's maybe not very well suited in an environment where there is no TV.
November 06, 2017

Polycom Trio: A good Skype for Business solution for smaller rooms

Verified User
Analyst in Information Technology
Consumer Goods Company, 10,001+ employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend

We have Skype Room Systems for our bigger rooms, which are full-fledged solutions.

The Trio has a lot of missing features compared to those, but it is a good solution/balance for smaller huddle rooms where it might not be cost efficient to implement the higher-end solutions.

The Trio is not well suited for bigger rooms as the audio wouldn't scale well. Not having an HDMI input really hurts it and complicates the user experience.

November 03, 2017

Trio Review

Verified User
Administrator in Information Technology
Machinery Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend

Huddle rooms to medium sized conference rooms with a monitor and less than 12 people I believe is the best place for this device. Especially where video is not very important.

If you want a video rich experience then you want your customers to have a wireless sharing experience second to none then the Trio is not the way to go.

October 18, 2017

The Polycom RP Trio is a Solid Solution

Bear Meiring | TrustRadius Reviewer
Bear Meiring
Specialist Systems Support Architect
Hitachi Data Systems (Information Technology and Services, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The Trio is well suited for a medium to a semi-large conference (depending on the size and layout of the conference room). It also would be a good solution for an executive office where the executive prefers using a speakerphone and might have others in their office during a conference call. The Trio is not a great fit for very large conference rooms or a room where the furniture gets reconfigured often.
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