TrustRadius Insights
PowerReviews is a versatile tool that businesses use to enhance their online operations and build trust with customers. By displaying and …
Overview
What is PowerReviews?
PowerReviews helps companies gather ratings and reviews from customers, build Q&A content, syndicate reviews across retailers and search engines, and measure results from these endeavors. The company also offers managed services to help businesses improve customer engagement. The company was…
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What is PowerReviews?
PowerReviews helps companies gather ratings and reviews from customers, build Q&A content, syndicate reviews across retailers and search engines, and measure results from these endeavors. The company also offers managed services to help businesses improve customer engagement. The company was…
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Grade.us allows businesses to generate, monitor, and market online reviews to increase the companies visibility in search, create and showcase social proof to build their reputation, and collect feedback to improve their customer experience. Create a Review Funnel Landing Page The review funnel…
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What is PowerReviews?
PowerReviews Video
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| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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PowerReviews is a versatile tool that businesses use to enhance their online operations and build trust with customers. By displaying and distributing reviews on their websites, businesses can collect valuable insights for making informed business decisions. The software also enables businesses to easily manage and moderate reviews, ensuring that only authentic and helpful content is showcased. This feature not only provides value to customers through syndicated content but also helps businesses establish credibility and transparency. Additionally, PowerReviews offers a questions and answers feature, allowing customer service teams to address inquiries about products effectively.
Many businesses have found seamless integration of PowerReviews into their existing websites convenient. For example, [REDACTED] NUTS utilized PowerReviews on their direct-to-consumer website to provide transparent and honest reviews from customers. The software has been adopted by various brands and organizations across multiple projects as a means to request, collect, and publish reviews from consumers. As seen on Skechers.com, PowerReviews effectively collects and showcases user-generated reviews at the product level while offering the opportunity to address customer questions. Moreover, this software has global support for different web platforms, allowing businesses to expand their reach and engage with a larger audience.
One of the key uses of PowerReviews is in the e-commerce industry, where customer reviews play a vital role in building trust and informing purchasing decisions. Implementing PowerReviews on websites enables consumers to leave reviews on products, providing valuable feedback for future customers. This user-generated content not only guides potential buyers but also enhances consumer confidence by combining Q&A support with customer service chat. Furthermore, PowerReviews serves as an essential tool for online retail companies by facilitating the collection of client feedback and researching competition, ultimately boosting client confidence.
PowerReviews offers benefits beyond individual websites as well. It allows businesses to syndicate reviews to other online partners, expanding their reach even further. Through onsite ratings and reviews, PowerReviews assists in mitigating sizing and returns issues that can plague e-commerce, helping to address customer concerns before purchase. The software is also utilized by various teams, such as eCommerce, Merchandising, and Technical Design, for moderating reviews, answering questions, and gathering seller ratings. Whether used as an onsite product review platform or a Q&A provider, PowerReviews positively impacts sales conversions on websites and retail partners, particularly during new product launches.
Users rely on PowerReviews for collecting and sharing customer reviews, but it also plays a crucial role in analyzing reviews of competitors. By understanding market trends and customer preferences, businesses can make improvements to their products and services, ultimately building trust with customers. PowerReviews is a valuable tool for businesses operating globally, as it supports multiple languages and web platforms. This allows companies to collect reviews from purchasers of products both online and in-store, while also syndicating those reviews to retailers.
One of the significant advantages of PowerReviews is its ability to address customer concerns before purchase. The onsite ratings and reviews provided by PowerReviews help mitigate issues related to sizing and returns, helping potential customers make more informed decisions. By providing transparent and honest reviews from previous buyers, PowerReviews empowers consumers to confidently choose the right products for their needs.
PowerReviews has become an essential tool for various teams within organizations. eCommerce teams rely on it for moderating reviews and gathering seller ratings, while Merchandising teams use it to gain valuable insights into product performance. Technical Design teams also benefit from PowerReviews by using the software to assess customer feedback and make product improvements.
In conclusion, PowerReviews offers a range of use cases that cater to the needs of businesses across industries. From collecting and displaying customer reviews to answering inquiries through the questions and answers feature, PowerReviews enables businesses to build trust with customers, inform buying decisions, and drive sales conversions both on their websites and retail partners. With its global reach, syndication capabilities, and support for multiple languages, PowerReviews is a versatile tool that enhances the user experience for both businesses and consumers.
Excellent Communication and Service: Many users have praised the platform for providing excellent communication and service. They have appreciated the prompt and helpful responses from the support team, which has contributed to a positive user experience. User-Friendly and Implementation-Friendly Nature: Reviewers have consistently mentioned that the platform is user-friendly and easy to implement. They appreciate the intuitive design and navigation of the platform, as well as its compatibility with existing ecommerce systems like Shopify. This ease of use has made it convenient for users to adopt the platform without any significant hurdles. Syndication Support for Reviews: Several reviewers have highlighted the benefit of syndication support provided by the platform. They found it simple to syndicate their reviews, which in turn boosted product conversions. This feature allows users to display their reviews on websites and social media channels easily, extending their reach to potential customers.
Slow PDP Loading: Some users have reported that the product detail pages, or PDPs, load slowly on the platform. This slow loading time can be frustrating for users and negatively impact their overall experience.
Repetitive Tasks: The nature of the tasks on the platform is quite detailed, which has led some users to feel like they are constantly performing repetitive actions. This repetition can decrease efficiency and engagement for these users.
Challenging Start for Non-Tech Users: Several users have mentioned that getting started on the platform without basic coding knowledge or assistance from a team member can be challenging. Navigating the backend interface and overcoming the initial learning curve may require persistence and additional support.
PowerReviews users commonly recommend attending webinars for valuable insights. These webinars provide users with in-depth knowledge and understanding of customer feedback.
It is also advised to be transparent and open with the account team to ensure the best user experience. This approach helps address any concerns or issues promptly, leading to improved satisfaction with the platform.
Users suggest evaluating PowerReviews against BazaarVoice in terms of pricing. This comparison helps determine which solution offers better value for specific needs and budget.
These common recommendations highlight the importance of attending webinars, maintaining transparency with the account team, and considering price comparisons with competitors like BazaarVoice.
Attribute Ratings
Reviews
(1-18 of 18)Companies can't remove reviews or game the system. Here's why
Actually, reviews are one of the most important "sellers" we can have in a business, once is a client like anyone affirming the quality or no from the product. So this is a thing I've judged was worth investing in. I was starting a business and I was searching for a good software to help me.
We use PowerReviews to display and distribute reviews on our
website and across our global online operations. We're getting the
considerations we need to build trust in our product on our website. When
selling things online, ratings and reviews are significant and helps us collect
insights for business decisions. Using Power Reviews gives our customers value
through syndicated, and we can easily manage and moderate reviews. Our customer
service teams can answer questions about our products using the questions and
answers feature. The members of our support team are helpful and proactive. One
of my favorite features is that it was simple to incorporate into our
already-existing website.
PowerReviews serves several purposes for us, but the two most important are collecting and disseminating client feedback and researching our competition. It felt amazing to show customers that we listened to their input by making changes to our products in response to what they had to say and then releasing those changes to the public through our review system. Client confidence in us was bolstered as a result.
We user PowerReviews for UGC (User Generated Content). We sell a wide variety of products and most of them requiere some sort of guidance when buying it, we mix this with a Questions & Answers section as well as with customer service chat in order to increase consumer confidence when they are purchasing and researching products in our store.
July 18, 2022
Powerful Review Platform
We use PowerReviews in a variety of ways, but the main two are to collect/share our customer's reviews and to see reviews of our competitors. It was great to be able to use the feedback from our customer reviews to be able to make product improvements and updates based on real feedback and show those updates to our customers, letting them know that we truly appreciate and listen to their feedback. This helped us build trust with our customers.
February 04, 2021
Excellent product, easy implementation, great value
We use PowerReviews to display reviews in the US and two other countries on our web site, and to display user generated content (Instagram posts primarily) in the US. Our digital marketing team is primarily responsible for this content, but confers with other departments as needed to respond to reviews. This content provides the social proof needed to increase conversion rates in e-commerce.
February 04, 2021
Strong alternative (and investment!) to Shopify marketplace review apps; worth every penny!
BEER NUTS used PowerReviews in our direct-to-consumer side focused on BEERNUTS.com. We used PowerReviews to help give our customers more honest and transparent reviews about our products from other customers. This helped us reach out goal of creating a more positive user experience while building trust and transparency. We saw an immediate uptick in reviews!
October 14, 2019
Solid Review of the Review (Platform)
PowerReviews is our onsite product review platform, as well as, providing Q&A for our customers. In addition, we leverage PR's network to seed products for reviews. As a manufacturer, was also syndicate our reviews to other online partners.
October 12, 2019
PowerReviews Is great for a smaller online retail company
We used PowerReviews as our program that allowed customers to review products purchased on our website. PowerReviews was used across the eCommerce department but mainly focused on the marketing and merchandising team. It was a helpful and necessary platform since customer reviews are extremely important to have for an online retail company.
November 24, 2018
Great UGC platform plus syndication
We use PowerReview to collect product reviews from customers that purchased the products from us; it is also used as a Question and Answer platform where customers can ask questions about the products and we will answer them. The reviews, questions, and answers will be published on our website for all visitors to see. It's great information where potential buyers can get to help them make better decisions.
September 27, 2018
A solid choice for user reviews and social content
We use PowerReviews across our global online operations to collect reviews from purchasers of our products online and in store. We also use PowerReviews' social Q&A features to solicit questions from website visitors and answer through our customer service and technical support teams. Our reviews are also syndicated out to retailers that sell our products.
July 17, 2018
The Power of PowerReviews
We implemented PowerReviews on our website so that consumers can leave reviews on our products. The Digital Team manages the reviews and works with PowerReviews to get the program up and running. Then our online customers use PowerReviews to leave feedback. This allows future consumers to read what other users have to say about products.
We currently use PowerReviews across the whole US organization for more than one brand and multiple projects. Allows us to request reviews from consumers, collect reviews from consumers, publish them on our site, syndicate our reviews collected with our retailer partners and vice versa. Also, use them for specific projects and sweepstakes.
June 28, 2018
Satisfied PowerReviews customer
We are utilizing PowerReviews not only to collect and display reviews on our site but to syndicate them to our retail partners. It has positively impacted sales conversions both on our site and for our retail partners. PowerReviews and its sampling program have also been critical to launching new products with reviews.
October 27, 2017
A Review on PowerReviews
Today we are using PowerReviews for onsite ratings/reviews. It is primarily being used by our eCommerce department. We have historically had some struggles with sizing and returns so the onsite reviews help to mitigate some of that and address customer concerns before purchase.
October 25, 2017
PowerReviews stacks up well against its competitors
PowerReviews is used by our eCommerce, Merchandising, and Technical Design teams. In addition to moderating and hosting our reviews of products, we also use it as a quick way to identify potential issues with products, as well as a place to answer questions from customers directly from the merchandising teams. In addition, we use their Seller Rating functionality to gather reviews of their experience with the buying process on our site as a whole.
October 23, 2017
Personalized Support, A True Partnership
We used PowerReviews for our eCommerce website. We collected over 4,000 reviews, plus questions and answers on our products. We used it to give UGC on our site, from real customers, to support the quality of our products as well as the value of our brand and our support.
October 23, 2017
PowerReviews - a powerful service for customer Reviews and more
PowerReviews is the product reviews engine for Skechers.com - we use it to collect and showcase user-generated reviews at the product level. We also use their Question and Answer product to directly address customer questions and we syndicate reviews to other vendors. It supports international web platforms as well.