Preseem

We use Preseem for 3 main use cases. First is QoE, Quality of Experience, which allows us to see our overall network performance as well as individual Access Points. This helps show us if an AP is providing a good experience or if there's issues causing poor speeds and latency. After we are able to fix the problem, we use Preseem to verify improvements in speed/latency.

Second, we use Preseem for rate plan shaping using FQ_CODEL, which helps rate limit the customer speeds to the plan they're paying for while maintaining low latency. Instead of a sluggish experience while they max out their speeds, all applications still feel quick and without issues with VOIP or gaming.

Third, we have Preseem send usage data back to Azotel, our billing system, so we can monitor for abusive usage and handle data thresholds to provide fair usage to all customers.

We have been using Preseem now for a year. not that much, but enough to say something about it. The initial ordering and environment development on our side was a pain in the neck. we had to basically change our entire business structure to get it installed. at last, it was installed and the machine was switched on in the production network. So here is my experience: I got Preseem because of FQ-Codel (QoE). I can seriously say that I don't even know if it's working. clients still call and complain about QOE. I found 1 client that was watching Netflix while the son was playing PS2. it worked there. and the other clients, well, still complaining. there is just no way for me to know if FQ-Codel actually does something on the network or not. on the support side, Preseem is brilliant. I can dig deep to find a problem. however, it is impossible to see inside a client's network and make recommendations. so as a network support tool for data gathering, Preseem is the way to go. I can also check the condition of my towers, though some towers won't display is Preseem. If Preseem had a client portal, and the client could see their current bandwidth usage in real-time, like we at administration can, Preseem would be a game-changer, because that is the most common issue. (our internet is slow and buffering) because who knows if FQ-Codel actually does something. and then as we check their accounts, we see how they punch the line. we found a device, Amplify instant, that shows clients the same thing Preseem shows us in the admin portal. so if I sell that to all my clients, my headache is gone. but the client won't pay 2.5 grand for it. So, Preseem, how about adding a client portal hey? I truly can in an honest way tell why I have Preseem. the dashboard looks great though, and we can track data usage there, and that is about that I suppose. [...]

Preseem is used throughout our entire network. We use it to manage and shape all traffic within our network. The metrics that we derive from Preseem's interface help us to deeply troubleshoot data throughout issues that our end users may be experiencing. It allows us to rely on actual hard historical and current data. So often it is just so easy to blame the ISP for poor network performance when in reality it is often an internal issue. The data from Preseem allows us to show the end-user what is actually happening. It gives them greater confidence in us as a provider.

In short, it gives me peace of mind that my network is running smoothly and my customers are getting what they pay for. We use Preseem to shape our customer traffic and monitor the overall health of the network. It's a great tool to enforce your different speed tiers without sacrificing significant resources. Preseem is also an amazing tool to help with troubleshooting. You can identify if issues are AP, tower, or network-specific with an easy-to-use GUI that graphs all of the relevant data points for your network.