Powerhouse
Using touchpoint.
Contact center.
Outbound call management
Contact center.
Outbound call management
Overview
What is Enghouse Interactive Contact Centers?
Enghouse Interactive headquartered in Phoenix, Arizona offers Contact Centers, call center software. Enghouse Interactive is a division of global, publicly traded company Enghouse Systems.
Recent Reviews
Pricing
N/A
Unavailable
What is Enghouse Interactive Contact Centers?
Enghouse Interactive headquartered in Phoenix, Arizona offers Contact Centers, call center software. Enghouse Interactive is a division of global, publicly traded company Enghouse Systems.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Genesys Cloud CX?
Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.
Product Details
- About
- Tech Details
What is Enghouse Interactive Contact Centers?
Enghouse Interactive Contact Centers Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
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Reviews and Ratings
(4)Attribute Ratings
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
December 21, 2016
Presence Great Omnichannel Option for Contact Centers
We are a BPO contact center and we use Presence as our omnichannel communications solution. We have inbound and outbound operations. We have email, chat, as well as voice interactions with our client's end user consumers. We have sales, collections and customer service campaigns operating with great results and Presence's stability has been great for our productivity.
- Real time reporting
- Historical Reports
- Supervisor interface
- Sound Alerts
- Detail of who hangs up the call
- Less expensive support
- Very well, we have gone from having 15 workstations to having 350 in 1 year so far.
- In our sales presentations, Presence is one of our major strengths.
I didn't participate in the acquisition at the beginning but I know some other platforms and after using presence what I like better is the real time reporting, the agent's easy to use interface, the option of sending communications to all of users in a very easy way, the options that supervisors get from their interface and the easy to configure scripting where you can have a campaign configure in minutes.
250
We are a contact center & BPO company and our telecommunications are based on Presence. We do customer care assistance, telemarketing, collections. We use chat & emailing capabilities as well. Presence allow us to be an omnichannel Contact Center.
1
Computer Science Engineer
SQL
SQL
- Airline Company Campaing with over 150,000 voice interactions per month
- Cell phone company Telemarketing campaign with over 150 agents
- Chat & Emailing programs
- Callback features to help increase customer satisfaction
- C-Sat surveys trough the application
- Self Service IVR
- Internal communications switching our present extensions
- Social Media (Facebook, Twitter, etc)