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TrueContext

TrueContext
Formerly ProntoForms

Starting at $25 per month per license (billed annually)
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Overview

What is TrueContext?

TrueContext (formerly ProntoForms) provides an enterprise-level low-code field-focused application. The solution is used to create apps and forms to collect and analyze field data with smartphones and tablets – either as a standalone solution or as a mobile front-end to…

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Recent Reviews

TrustRadius Insights

Users of this product have reported significant reductions in their carbon footprint and improved operational efficiency by digitalizing …
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Pricing

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Essentials

$25

Cloud
per month per license (billed annually)

Advanced

$45

Cloud
per month per license (billed annually)

Enterprise

Contact Sales

Cloud
Volume discounts available

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://truecontext.com/pricing/?utm_so…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

TrueContext (ProntoForms) + Agroaudit DEMO

YouTube

Demo TrueContext (ProntoForms)

YouTube
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Product Details

What is TrueContext?

TrueContext (formerly ProntoForms) provides an enterprise-level low-code field-focused application. The solution is used to create apps and forms to collect and analyze field data with smartphones and tablets – either as a standalone solution or as a mobile front-end to enterprise systems of record.

TrueContext Screenshots

Screenshot of task automationScreenshot of field operations tracking and measurementScreenshot of available integrations

TrueContext Videos

TrueContext Integrations

TrueContext Competitors

TrueContext Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone

Frequently Asked Questions

TrueContext (formerly ProntoForms) provides an enterprise-level low-code field-focused application. The solution is used to create apps and forms to collect and analyze field data with smartphones and tablets – either as a standalone solution or as a mobile front-end to enterprise systems of record.

FORM OpX, GoCanvas, and FastField are common alternatives for TrueContext.

Reviewers rate Support Rating highest, with a score of 8.7.

The most common users of TrueContext are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(9)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users of this product have reported significant reductions in their carbon footprint and improved operational efficiency by digitalizing forms. This has allowed them to eliminate the need for paper forms, saving time and reducing errors. The product has been particularly useful for site and building inspections, as it allows for standardization of reports and ensures compliance with regulations. Users have also praised the product's ability to integrate with internal processing systems, eliminating the need for manual data entry and enabling real-time analytics and data mining. Additionally, the product has facilitated global consistency in data collection when users are at customer sites, enabling efficient service operations across different locations. By going paperless and using ProntoForms, users have streamlined their processes, saved time on multiple trips to job sites, and improved overall productivity.

Easy to Use and Customize: Many users have found ProntoForms to be easy to use and customize, with endless options for form setup. They appreciate the convenience and promptness of returning forms, as well as the excellent and actionable results and captured information from the forms.

Powerful Tool: Several reviewers consider ProntoForms to be a powerful tool that saves time and money. They find it difficult to manage and maintain Excel spreadsheets but find ProntoForms much easier to use. Users think the platform is smooth, clean, fast, and intuitive, with excellent support.

Connects Field Staff and Office: Users believe that ProntoForms is the best tool for connecting field staff and the office, capturing data and analytics in a way that paper cannot. They like the lack of hardcopy paperwork and appreciate being able to be fast and digital.

  1. Insufficient help documentation: Users have found the help documentation to be lacking clear explanations and mostly focused on listing features rather than providing guidance on how to accomplish tasks.

  2. Complex form development process: Some users find form development to be complex and requiring proper training. They have encountered instances where certain options do not function as expected, adding to the complexity.

  3. Slow support response time: Users are frustrated with the lengthy turnaround time for addressing feature requests and bug fixes from the development team. Additionally, they mention that customer support can take considerable time when contacted and suggest that it could be improved.

Users have made several recommendations based on their experiences with ProntoForms.

  1. Users recommend using ProntoForms to automate processes and consolidate multiple forms, which helps streamline workflows and improve efficiency.

  2. Users advise utilizing ProntoForms' support for effective implementation, particularly during the trial period. They highlight the promptness and knowledgeability of ProntoForms' support team in resolving any issues.

  3. Users emphasize the importance of thorough testing and customization of forms in ProntoForms. They suggest utilizing the trial version to ensure it meets specific requirements and taking the time to set up and customize forms properly.

Overall, users highly recommend using ProntoForms for automating processes, consolidating forms, and improving productivity. They also highlight seeking support, thorough testing, and customizing forms as key factors for successful implementation.

Attribute Ratings

Reviews

(1-5 of 5)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
My organization uses ProntoForms in order to collect information from our employees and others who will come to our offices regarding COVID. ProntoForms allows us to collect the information like temperature check information and contact tracing information that our employees and others who will come to our offices get at home.
  • Makes forms easily
  • Collects information easily
  • Displays on mobile
  • UI could be better
  • Customer service could be a little better
  • Price could be cheaper
ProntoForms is exceptionally well suited for when you need to create forms quickly and easily. ProntoForms is also exceptionally well suited for when you need to have those forms displayed on mobile devices like iPhones, iPads, Androids, and other mobile devices. ProntoForms is less well suited when you need long complicated forms
  • Cost
  • Cost
  • Cost
ProntoForms is easier to use than its competitors. The user interface for pronto forms is quite a bit simpler than its competitors and it allows you to quickly and easily see what it is that you are doing. This allows you to use ProntoForms to design your forms appropriately and quickly.
The customer support for pronto forms was great for me in the only instance that I have had to use it. I called the phone number for ProntoForms customer support, they were quick with the correct answer for me and very reassuring.
Google Drive, Microsoft 365 (formerly Office 365), Citrix Gateway (formerly NetScaler Unified Gateway)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
ProtoForms was used in a live pilot as a field service data recording solution for our corporation's engineering department. The field service agents for our existing CRM was not flexible and customizable enough for our specific needs, and custom solutions from the vendor were costly. ProntoForms was evaluated as a potential easy to use data capture tool for engineers in the field using mobile devices.
  • Out of the box integrations.
  • Simple user interface (not much coding experience needed).
  • Enablement of OCR scanning, telemetry and camera data.
  • Out of the box integrations are limited.
  • Custom integrations require technical know-how (and may require the involvement of the destination product's vendor).
  • Priced for the enterprise environment, but can be improved.
Prontoforms is suited for complicated business needs that are able to integrate seamlessly into one of the out-of-the-box solutions available. For simple recording to a spreadsheet, pdf, word document, database, etc. without any additional integrations, better (and in some cases free) solutions may work. For custom integrations, cost and effort may get expensive.
  • + Better field service maintenance tracking.
  • + Better adherence to routine maintenance schedules.
  • - More effort than anticipated for custom integrations.
While ProntoForms is specialized (and probably better suited) for the field service environment, Smartsheet is a more well-rounded solution that has a lot more features that can be utilized in other areas or teams. Smartsheet also has a shorter learning curve due to its MS Excel-like flexibility with formulas. However, Smartsheet is better suited for simple form recording with limited integration options compared to Prontoforms.
We have not had the need to interact with the support team for any major issues.
As Prontoforms markets itself as a low code, user-friendly drag and drop solution, it definitely excels in the area of user experience. While those who are more on the technical side will appreciate the standard options available as part of its custom integration tools. The learning curve has never been an issue.
Medline Masson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ProntoForms is being used by our organization in combination with our CRM. We were able to implement the form on some of our client sites in less than 15. The great thing about ProntoForms is that It supports several applications and provides the ability to generate PDF via email. We use it for various clients, but the majority of our law firm clients use it to capture new client information. It addresses issues we had using other test forms that did not integrate properly on some of the websites.
  • Beautiful Mobile Form View
  • Intuitive User Interface
  • Sends Data in Real Time
  • Offer Freemium for those who want to test before purchase
  • Offer more pricing plans
  • Make more options for integrating easily with CRM platforms like Wordpress, Drupal, etc.
In my experience, I have used ProntoForms for mainly Field Service companies such as Plumbing, HVAC, and other similar companies. We also utilize it for a lot of our law firm clients but ProntoForms is suitable for any business or brand. It is great for gathering client information or gathering insight from customers who use your products.
  • Return on Investment is immediate and possible from the first submission.
  • Saved us hours when it came to implementing forms on websites
I gave it this rating because honestly, they are one of the best form capturing tools I have used in the business. Many come close but they have not been able to execute what ProntoForms has done.
Glenn Wanamaker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Currently we, we have three departments using ProntoForms, Field Service, Install, and Sales. We are utilizing ProntoForms for various tasks and purposes, from recording opportunities, site preparedness before install, site completion reports, equipment inspection and so forth. Sales is using it as a way to identify and capture information to better prepare accurate quotes.
  • Conditional logic
  • Linking to data sources
  • Integration to Salesforce and ServiceMax
  • Customer facing forms so that the user does not need a subscription to fill it out. As of now, I have no ability to send a customer a form to fill out, so we have to use other methods to do so.
  • Tools that give account owner ability to create custom outputs. Being that I have design and development experience and would be more than capable to design and launch my own custom outputs, I do not have the access to do so.
From my perspective, ProntoForms happens to be a convenient tool giving our service techs the ability to accurately record issues and document customer locations. It is also a versatile tool in that we have used for vehicle inspection, fleet maintenance (service tech's trucks), shipping checklists, checklists of equipment updates and documentation, site eval forms, project completion, and request for quote forms.
Survey Format & Appearance
N/A
N/A
Survey Content
N/A
N/A
Survey Logic
N/A
N/A
Survey Reporting & Analytics
N/A
N/A
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution
N/A
N/A
Survey Administration & Security
N/A
N/A
  • ROI is significant in areas, like our Request for Quote form, where the tech may be at the customer site, sees a potential opportunity, records it with ProntoForms and that submission goes through the process ending up as a quote, where 70% of them turn into work.
Terrance J. Ranney | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use ProntoForms to digitize a field report that gets used for on site inspections. The goal is to standardize the entries and make it easy to use. We want our team to be more efficient with their time and ProntoForms helps us to do that. Currently we use it for just one specific need, but the service is so versatile that it can be used in almost any part of the company.
  • Flexibility
  • Customization
  • Support
  • Limitations to form formatting
  • Need more data source integrations
  • All of the different components need to synchronize automatically and more often.
ProntoForms can help with any easy or moderately complex form very easily. This can be done by yourself or with help from ProntoForms. Have patience when trying to get a very complex form set up and running. There may be a lot of back and forth communications until this is just right, but this is normal with so many moving parts.
Survey Format & Appearance (1)
90%
9.0
Custom logo/branding
90%
9.0
Survey Content (3)
90%
9.0
Changes to live survey
90%
9.0
Question design help
90%
9.0
Multiple question types
90%
9.0
Survey Logic (1)
90%
9.0
Survey logic flexibility
90%
9.0
Survey Reporting & Analytics (5)
90%
9.0
Response tracking
90%
9.0
Data export
90%
9.0
Standard reports
90%
9.0
Custom reports
90%
9.0
Analytics
90%
9.0
Survey Integrations
N/A
N/A
Survey Automation
N/A
N/A
Survey Distribution (1)
90%
9.0
Respondent restrictions
90%
9.0
Survey Administration & Security (2)
90%
9.0
Access controls
90%
9.0
Compliance
90%
9.0
  • Adopting and use of product has gotten some push back. Fear of change? Fear of technology?
  • Super easy to use .
  • Very affordable!
We looked for versatility of product and cost effectiveness when trying to choose vendors. Even though the product can be set up by the user or administrator, the more complex parts of the form required help to be done right. Vendors needed to be able to offer their services to get this done in a timely fashion. ProntoForms hit all the marks. We looked at other vendors and they just couldn't replicate or form closely enough.
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