TrueContext

Formerly ProntoForms

Easy to Use and Customize: Many users have found ProntoForms to be easy to use and customize, with endless options for form setup. They appreciate the convenience and promptness of returning forms, as well as the excellent and actionable results and captured information from the forms.

Powerful Tool: Several reviewers consider ProntoForms to be a powerful tool that saves time and money. They find it difficult to manage and maintain Excel spreadsheets but find ProntoForms much easier to use. Users think the platform is smooth, clean, fast, and intuitive, with excellent support.

Connects Field Staff and Office: Users believe that ProntoForms is the best tool for connecting field staff and the office, capturing data and analytics in a way that paper cannot. They like the lack of hardcopy paperwork and appreciate being able to be fast and digital.

1. Insufficient help documentation: Users have found the help documentation to be lacking clear explanations and mostly focused on listing features rather than providing guidance on how to accomplish tasks.

2. Complex form development process: Some users find form development to be complex and requiring proper training. They have encountered instances where certain options do not function as expected, adding to the complexity.

3. Slow support response time: Users are frustrated with the lengthy turnaround time for addressing feature requests and bug fixes from the development team. Additionally, they mention that customer support can take considerable time when contacted and suggest that it could be improved.

Users have made several recommendations based on their experiences with ProntoForms.

1. Users recommend using ProntoForms to automate processes and consolidate multiple forms, which helps streamline workflows and improve efficiency.

2. Users advise utilizing ProntoForms' support for effective implementation, particularly during the trial period. They highlight the promptness and knowledgeability of ProntoForms' support team in resolving any issues.

3. Users emphasize the importance of thorough testing and customization of forms in ProntoForms. They suggest utilizing the trial version to ensure it meets specific requirements and taking the time to set up and customize forms properly.

Overall, users highly recommend using ProntoForms for automating processes, consolidating forms, and improving productivity. They also highlight seeking support, thorough testing, and customizing forms as key factors for successful implementation.