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Proofpoint Email Protection is widely used across organizations for its robust capabilities in email encryption, URL protection, and virus …
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What is Proofpoint Email Protection?
Proofpoint Email Protection is available as an on-premise or cloud based solution and blocks unwanted, malicious and impostor emails with granular search capabilities and visibility into all messages. Outbound controls include encryption and data loss prevention, while continuity capabilities ensure…
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- Anti-malware (76)10.0100%
- Customizability (75)10.0100%
- Threat Detection (75)9.090%
- Management Tools (74)8.080%
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What is Proofpoint Email Protection?
Proofpoint Email Protection is available as an on-premise or cloud based solution and blocks unwanted, malicious and impostor emails with granular search capabilities and visibility into all messages. Outbound controls include encryption and data loss prevention, while continuity capabilities…
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What is Proofpoint Email Protection?
Proofpoint Email Protection is available as an on-premise or cloud based solution and blocks unwanted, malicious and impostor emails with granular search capabilities and visibility into all messages. Outbound controls include encryption and data loss prevention, while continuity capabilities ensure business communications can continue as normal in the event of an email outage.
With Proofpoint's Email Protection, you can protect your people, data, and brand from today’s threats with:
With Proofpoint's Email Protection, you can protect your people, data, and brand from today’s threats with:
- The ability to detect BEC or malware-free threats using our machine learning impostor classifier (Stateful Composite Scoring Service)
- Nearly unlimited email routing capabilities utilizing our advanced email firewall.
- Robust reporting and email tracking/tracing using Smart Search.
- TAP, DLP and Encryption built into the same console providing a single pain of glass for management purposes.
- Unwanted email management that allows users to decide which emails they would like to see in their inbox.
Proofpoint Email Protection Features
- Supported: Ability to detect BEC or malware-free threats using our machine learning impostor classifier (Stateful Composite Scoring Service)
- Supported: Nearly unlimited email routing capabilities utilizing our advanced email firewall.
- Supported: Robust reporting and email tracking/tracing using Smart Search.
- Supported: TAP, DLP and Encryption are built into the same console providing a single pain of glass for management purposes.
- Supported: Unwanted email management allows users to decide which emails they would like to see in their inbox.
Proofpoint Email Protection Video
Proofpoint Email Protection: Protecting Against Impostor Email Threats
Proofpoint Email Protection Competitors
Proofpoint Email Protection Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | United States, Canada, United Kingdom, Germany, France, Italy, Australia, Japan |
| Supported Languages | Arabic, Bulgarian, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian (Bahasa), Italian, Japanese, Kazakh, Korean, Malay, Norwegian, Polish, Portuguese (Brazilian), Romanian, Russian, Sinhala, Slovak, Spanish, Swahili, Swedish, Tamil, Thai, Turkish, Ukrainian, Urdu, Vietnamese |
Proofpoint Email Protection Downloadables
Frequently Asked Questions
Cisco Cloud Email Security, Symantec Encryption, and Mimecast Advanced Email Security are common alternatives for Proofpoint Email Protection.
Reviewers rate Anti-malware and Customizability highest, with a score of 10.
The most common users of Proofpoint Email Protection are from Enterprises (1,001+ employees).
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(211)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Proofpoint Email Protection is widely used across organizations for its robust capabilities in email encryption, URL protection, and virus scanning. Users have praised the software for its granular control over inbound and outbound email, allowing for detailed overview and management. The software effectively filters all incoming and outgoing emails, surpassing the capabilities of previous mail filter solutions by significantly reducing malware, viruses, and spam. One notable feature that users appreciate is the impostor detection, which has proven to be highly effective in reducing attacks targeting executives for gift cards and other goods.
Proofpoint seamlessly integrates with Office 365, offering an added layer of protection by preventing phishing and spoofed emails from reaching users. It acts as a primary spam filter, providing daily digests of filtered mail to users. For clients who prefer not to operate a dedicated email gateway, Proofpoint serves as a shared service, delivering robust perimeter defense for all email traffic. The software's ability to block communication based on domain, content, and malicious sites or links has proven successful in stopping the spread of malicious phishing content. Overall, Proofpoint Email Protection serves as a dependable email gateway that protects both inbound and outbound email users from malicious threats while efficiently minimizing spam and junk emails.
Granular control of inbound and outbound email: Users have been impressed with the granular control offered by Proofpoint for managing both inbound and outbound email. Several reviewers have mentioned that they appreciate the ability to configure rules for mail, which allows them to tailor their email management according to their specific needs.
Extensive spam detection capabilities: Many users have praised Proofpoint's extensive spam detection capabilities. They have mentioned that the software is highly effective in detecting and stopping spam, with some stating that it can detect and stop around 99% of spam. This feature has been greatly appreciated by reviewers as it helps maintain a clean inbox.
End-user services and reduced administrative work: Reviewers have highlighted the end-user services provided by Proofpoint as a major advantage. They mention that these services greatly reduce administrative work as users are able to create their own filters and release their own mail. This self-service capability not only saves time but also empowers users to manage their emails effectively.
Confusing and Cumbersome User Interface: Users have found Proofpoint's user interface to be confusing and cumbersome, requiring extra steps and making it difficult to perform tasks quickly. Some users suggest that the UI should be improved for better understanding and easier access to all features. They find the GUI interface confusing and not easy to navigate, with abysmal default settings that make it challenging to effectively filter out unwanted messages. The layout of the email protection, TAP, and TRAP dashboards has been mentioned as inconvenient, prompting users to express a desire for a more modern-looking and streamlined user interface.
Difficulties in Validating DKIM Initiation: Some users have encountered difficulties when trying to validate DKIM initiation with Proofpoint. They find the configuration consoles and options provided by Proofpoint a bit complicated, leading to confusion. As a result, they express the need for more in-depth rule customization options beyond what is currently offered.
Troubleshooting and Support Issues: Users have expressed dissatisfaction with troubleshooting and support for Proofpoint, stating that it is not straightforward. Some users have experienced unresponsiveness from the support team, encountering long wait times for resolution without receiving acknowledgement when certain components or features do not function as expected. The cluttered support portal filled with outdated information makes it difficult for them to find documentation. To improve support and case resolution, users suggest having a TAM or CSM available. Additionally, some users feel that customer support can be too generic and unhelpful at times, recommending the addition of a chat-bot assistant for better understanding of software features and issue resolution.
Attribute Ratings
Reviews
(51-75 of 95)Companies can't remove reviews or game the system. Here's why
August 28, 2019
ProofPoint is the bomb!
Proofpoint is being used across the entire organization. It is invaluable for providing protection against spam, bulk email, spoofed email, etc. It provides protection for not only our users but ultimately for our customers as well. While we provide on-going training for our users on what to watch for in suspicious emails, Proofpoint takes a lot of the guesswork out of the equation.
- Spam - catches these emails before hitting the inbox.
- Daily digest - provides users with a list of the emails that were blocked and allows them to choose to release them if they are legitimate emails.
- Ensures that emails coming into our organization is safe for our users and verifies the email is coming from stated senders email server.
- Configuration can be complex at times. there are multiple areas to track a path of a configuration setting.
- Would like to be able to assign roles to helpdesk staff with more granularity.
- Navigation within the product could be more streamlined.
August 27, 2019
The best email solution that I have used
It is used for email for 85% of Mass State agencies and as a mail relay for thousands of in-house applications. It is our highly dependable spam solution.
- Great spam protection.
- TAP option works very well.
- Configuring policy routes is very helpful.
- Master console configurations and push to agents is very simple.
- Improve message search to include more details.
- More details when a message has a status of incomplete.
- Log info needs a little improving.
August 26, 2019
A Market Leader for Good Reason!
Proofpoint Email Protection is used across the entire organization. Since phishing attacks are the largest threat vector, the Proofpoint cloud solution provides a rock-solid level of protection for our end users that utilize email on a daily basis. The solution not only protects our users from malicious activity but also the loss of productivity by weeding out spam and other useless emails.
- Effectively discards spam definite emails.
- Protects users from malicious activity.
- Performance of inspection is very efficient.
- Operational availability is very high.
- Features such as TAP and others are separate packages from a price point (not bundled).
- Email quarantines are not always 100% accurate.
- Some occasional false positives with email delivery.
August 19, 2019
Proofpoint for the win!
This product is being used across the entire organization. All users who have a mailbox are also Proofpoint users. This currently solves our issue of excessive spam, gives users a quarantine/digest/whitelist/blacklist solution, and prevents e-mail viruses from reaching our environment.
- This product is extremely configurable by an administrator. I feel like I have complete control over the product and its settings.
- Users have fine-grained control of their anti-spam threshold levels, whitelists, blacklists, and quarantine digest options.
- The appliances are extremely reliable. In 7 years of using Proofpoint, I have never seen an appliance crash or need to be rebooted for a reason other than a major config change or upgrade.
- The product can be difficult to learn and master. Other comparable products are simpler to use and don't require as much time to master.
- Reviewing logs within the GUI is an awful experience. For example, Log Reports -> Log Viewer, the text window word-wraps at ~140 characters or so, even if you have room for over 300 characters. Combing through logs that have a short word-wrap threshold like that is painful.
- The cost of Proofpoint is higher than any other product I've piloted.
August 16, 2019
Proofpoint: Worth the investment
My department uses Proofpoint Email Detection as a secondary email protection and logging solution. Other departments have access, but it is primarily used by the Information Security Office. The main problems it is used to solve is blocking spam and malicious emails, as well as monitoring user activity. It can also be helpful for determining if there is something wrong with our email service.
- Extremely clear and detailed presentation of information.
- Effective filtering of unwanted messages.
- Great support: issues are resolved quickly and without mystery.
- Not easy to use. There's a bit of a learning curve.
- Encryption functionality leaves a lot to be desired.
- We get a lot of redundant alerting because a secondary solution is blocking spam this fails to detect.
August 15, 2019
Proofpoint gets the job done
We use Proofpoint Email Protection to protect our whole organization from unsolicited and malicious emails that are flooding the Internet. Proofpoint Email Protection acts as a gate keeper to considerably reduce unnecessary and time-consuming noise from reaching our users email inboxes. Less clutter means more time to concentrate on our daily tasks.
- Highly customizable filter modules
- Extensive search engine
- UI design of the admin console could be improved
- Policy route management can be complex
August 15, 2019
Proofpoint is the king of email security
It's being used as an email gateway for the whole organization. It sits between the organizations internal network and the internet. All the emails that flow into the organization over the internet go through the Proofpoint gateway. Similarly, all the emails that go out of the organization are processed through Proofpoint mail gateway.
- It's scanning engines are very good and detect most of the spam or bulk mails. The scanning engines can be fine-tuned per organization by updating the signature from the samples provided by the organization.
- The signature of the scanning engines are mostly up to date and are regularly updated for the new threats that are evolving.
- Proofpoint allows us to create and manage complex rules at the gateway level. It's very useful in large organizations with a huge network and complex requirements.
- Proofpoint support is mostly helpful but the wait time for the support exec to attend the case and provide a meaningful resolution is quite long.
- Proofpoint never acknowledges or admits when some components of their products fail to deliver the desired results.
- Some components or features do not function as advertised like TRAP. Which has some issues due to full impersonation access.
We use Proofpoint for a coorporate-wide email gateway both internal and external. Serves as a phishing, email, malware, sandboxing filter.
- Email filtering rules - Easily write rules to deter and direct emails.
- Quarantine - Great ability to quarantine with different formulas as well as a nice interface for end-user maintenance of queues.
- Virus and malware filtering.
- Could make the GUI interface easier to traverse.
August 15, 2019
Proofpoint review
Proofpoint is used by everyone in our organization as an external mail gateway with multiple appliances deployed globally. Proofpoint works as the shield protecting us from spam and other threats in emails received from third-party infrastructures. The product offers some transport rules and re-routing of emails based on various criteria. It also offers quarantine for end-users.
- Spam control: the amount of spam removed from users' inboxes is massive.
- It provides easy deployment with virtual appliances.
- Reliable updates: we've never had a situation when we need to roll back the latest patch.
- It's a somehow confusing web interface. The location of the buttons is not unified across multiple screens. We sometimes need to get through a few screens before identifying one with the required settings/parameter.
August 14, 2019
Proofpoint Email Protection review
We currently use Proofpoint Email Protection across our whole organization to filter out spam, bulk, viruses and unwanted email from ever getting to our end users.
- Proofpoint Dynamic Reputation works really well for us. Approximately 82% of all of our inbound emails are blocked by Proofpoint.
- We can customize setting to allow it to work for us by allowing or blocking emails based on all types of criteria.
- We do not allow our end users to report SPAM so admins report SPAM and can also blacklist certain emails.
- We use Threat Response Auto Pull (TRAP) and a lot of the malicious emails are actually pulled from the user's mailbox before they ever know that they received them.
- When reporting SPAM the default page settings are always loaded. I would like to be able to customize the startup screen for the folder that it starts in and the length of days to search for.
- Not all emails show up in the quarantine if they are below a certain size. We have emails that end-users request to be reported as SPAM but we are unable to in the user admin.
- We have to go between quarantine and Smart Search quite a bit when researching emails. Maybe this information could be combined in one screen.
August 12, 2019
Ensign ProofPoint Review
We use ProofPoint to monitor and protect our inbound public emails and our outbound messages, monitoring for DLP, and other patient info. The product has been very reliable in the 6 years I have used the product. We are currently protecting over 10,000 mailboxes with a suite of ProofPoint tools, including TAPs and TRAPs. TAP has done a great job removing almost all traces of virus' getting through to our users, where we would be hit with multiple ransomware attacks in a months time to none since enrolling in the product. TRAP has also been a big help in reducing our phishing attacks. TRAP has made recalling suspect emails very easy and tracking when users click on suspect messages very simple. We get very detailed reporting and status reports of our users and that also helps us take action and preventative measures. The product suite has grown over my time as a customer and when I am asked online or by a fellow professional, I always recommend Proofpoint for email protection. My only complaint as a customer has been support response and that is only recently with the last couple support cases I have opened.
- We receive very few incidents of SPAM in our user mailboxes. Looking at reports, you can see the service is doing its job.
- Coming up with innovative products, like TAP. This was a great addition to really clamp down on suspect attachments.
- MY only gripe is response time to incident requests.
We use Proofpoint email protection to filter all inbound and outbound email for the corporation worldwide. As opposed to our previous mail filter solution, Proofpoint is able to stop all malware, viruses, and nearly all spam. Additionally, we heavily use the impostor detection feature. Our executives are very commonly impersonated in an attempt to gain gift cards or other goods. Proofpoint has been able to drastically reduce these attacks.
- Impostor detection
- Virus detection
- Malware prevention
- The cost is significantly higher than other similar products on the market.
- The administrative interface can be difficult to use. There is no search function and it can be browser-specific.
August 12, 2019
Proofpoint to the rescue
We use Proofpoint Email Protection to relay both inbound and outbound email with email filtering, malware, and spam protection. This also adds visibility to the email traffic for the entire company.
- Anti-spam filtering
- Malware protection
- Imposter rejection
- Email firewall rules could be more straightforward.
- The admin interface could use more polishing.
August 12, 2019
My Proofpoint Review
It has been used across the whole organization to protect us against spam and unwanted suspicious emails from the internet.
- It identified the spam or mails which are malware, then classified them as quarantined or discarded.
- It helps the end-user to allow/block externals users. Users can add a sender to a safe list or block list.
- It provides the end-user the option to release emails that are blocked.
- It would be good to have a stand-alone application instead of a web-based portal for the admin console.
- It should ask for confirmation from admin/user before save or delete operations like Microsoft applications.
- Admin should be able to open a ticket via the same portal, like the Office 365 portal.
August 09, 2019
A REAL solution for robust email security
We use Proofpoint Email protection across our entire organization. Its primary use case is to defend against malicious emails including phishing and ransomware, for which it has done an absolutely outstanding job. Phishing was a huge risk and point of concern for our business, and since implementing Proofpoint, it is no longer a primary concern for our security team. The solution is mature, robust, and extremely effective. The reporting is clear and concise, and we provide this to the senior management team so that they can see the evidence of what the solution is protecting us from.
- Rewriting of links in emails to send users through a proxy: extremely effective at blocking malicious links in emails
- Attachment sandboxing: attachments are "detonated" in a sandbox and analyzed
- Anti-Spam: extremely effective spam filtering
- Maturity: very mature and feature rich solution which can address a variety of needs
- User interface could be modernized, though it is effective/well organized
- In some cases, there are small delays in the arrival of emails. Perhaps back-end performance could be upgraded for faster processing by Proofpoint
August 09, 2019
Proofpoint experience after 2 years
We are using one cloud Proofpoint Email Protection instance for the whole group of about 6 companies. We wanted a better product for email protection, as our previous product was very limited in customization and we felt the protection could be better. Though Proofpoint Email Protection is not cheap, it does the job so much better. Though the basic core functionality is just to block malicious/unwanted email, the risk of having such email being delivered warrants investing in a good product.
- Email filtering: it does the core functionality really well.
- Reporting: the standard reports are numerous and are a big help for both administrators and management. I have not found a need for a custom report not on the default list yet.
- Manageability & easy web administration. Use of user digests so people can manage their own spamfolder and report false positives is efficient
- Customization via custom rules can be as specific as you want.
- FN/FP reporting is a bit of a hassle.
- Though training options are good, you should actually follow some training to get the extra benefits of the product to manage it better.
- The admin GUI is not modern looking. Though a minor issue, it could help in administration.
Proofpoint Email Protection is used across the entire organization. It is the cornerstone for our email security capabilities and ties into advanced email protection. Its functionality is discussed in detail in our security awareness program.
- Blocks malicious email.
- Enables users to better identify suspicious email.
- Reduces the overall susceptibility of a security issue.
- Is not fully integrated with newly acquired Wombat capabilities (e.g., two plug-ins vs. one).
- The email digest feature is not easily configurable and is not pretty or easy to use.
July 30, 2019
I proof the Point.
Proofpoint is used throughout or organization for email protection, DLP, encryption.
- Encryption
- DLP
- Anti-Malware
- Spam filter
July 30, 2019
Proofpoint is pretty much foolproof
We use Proofpoint Email Protection across our whole company to protect our users from getting malware, viruses, spoofed emails, phishing emails, etc. We use Office 365 as our backend email system and it works seemlessly with it. Before getting Proofpoint Email Protection we used to get tons of phishing emails and spoofed emails but 99% of those have stopped since implementing it.
- Can send daily emails to users showing what emails got caught in their individual spam quarantine
- Very extensive search engine to search for emails sent/received
- Easy to block or allow emails in the system
- It seems there are too many options to let you block or allow emails. It is easy to do still but can be confusing as there are like 5 different places you can do it so maybe simply that somehow.
- Make an easy way to block email names vs their email address, for example if the email name says Joe Smith but the address says sweet1@hotmail.com when it should be joe.smith@yourcompany.com there should be an easy way to block that kind of email.
- When doing searches for emails, the from address a lot of times looks weird, different than what you searched for. For example you searched for an email from bobsmith@gmail.com but the from field in the search results may say emailsender101138383093@email.server.number2113.org which is confusing.
July 30, 2019
Pro-Proofpoint!!
We use Proofpoint Enterprise Email Filter, Tap and TRAP. Have had really good experience with Support and implementation and have seen really good results in protection. TRAP has came in handy as well, love it.
- Prevents Phishing
- Rewrites bad URL links in emails
- SPAM
- Admin User interface is ugly
- regular health checks up for your cuastomers
- send SWAG to guys that implemented it
July 28, 2019
Customized email protection for the enterprise
We use this for our entire organization. Primary requirements for bringing it in was for data loss prevention (DLP) and to meet client and regulatory requirements. We also leverage this platform for e-mail protection against spam and phishing attacks.
- SaaS service is very resilient and stable.
- Reporting and protection is good.
- Data loss prevention (DLP) is very flexible and accommodates our needs..
- Custom rules, routing policy, and processing of email meeting a wide array of needs.
- Additional/deeper integration with other security technology.
- Integration between Wombat (phishing campaign tool) and EM.
We use it to filter spam. We aren’t using it for much more really and aren’t getting much value beyond that.
- Stop spam
- That is literally it
- Our users hate how they can’t see URLs in emails
- We don’t like that our users can’t release their own emails
July 27, 2019
Proofpoint is a leader at providing protection for your environment while giving you the visibility you need!
We are utilizing the Proofpoint's hosted appliance as our primary email protection for spam, malware, and other threats. Information Technology deployed this across our entire organization as a reactive step due to issues related to phishing. The Proofpoint engineering team worked with us on a weekend to ensure we were able to implement and remediate the attack that was occurring.
- Proofpoint allows us granular control in routing email to our end users.
- The end-user digest feature allows users to get a nice report every morning of all of their bulk junk mail. They get to decide if they want to release and read a message.
- Proofpoint has a powerful machine learning system that scores attacks in order to stop new and unknown threats.
- The web portal could definitely be rewritten to make it more user-friendly. It is a bit antiquated and clunky. Needs an HTML 5 overhaul.
- Work could be put into making it easier to find options. Again, the interface needs overhauled.
- Initial installation could be streamlined with simpler documentation and assistance in understanding what features should be taken advantage of in Proofpoint vs. Office 365 from a security perspective.
July 27, 2019
Meets or exceeds expectations
Our Proofpoint Email Protection is being used agency-wide. It does a great job at categorizing and quarantining SPAM and malicious emails. The easy to use interface allows our Service Desk folks to manage most end-user requests while the rock-solid operations of the appliance allows administrators to 'set and forget' it. We also use it as an SMTP relay for our computer systems to send email through. Our occasional use of their technical support has been exceptional. Usually, it's not to fix an issue but a 'how do you configure it to do this?' They are very helpful and timely. I recommend Proofpoint as a company as well as the Email Protection appliance.
- Our experience with ProofPoint has been great. They achieve that fine line between false positives and false negatives.
- The Smart Search feature turns cryptic logs into an easy to search interface that our Service Desk uses to troubleshoot email delivery issues (ie is the issue before the ProofPoint appliance or after with the Exchange environment).
- It gives us the flexibility to allow a subset of users to receive .zip files while others are quarantined but releasable.
- I haven't run across any areas that need improving.
July 26, 2019
Solid e-mail protection solution
Proofpoint Email Protection is utilized across the entire organization. We utilize multiple services from Proofpoint. E-mail encryption ensures that external e-mails are encrypted by a simple keyword in the subject line. DLP ensures no confidential information leaves the organization without being encrypted. TAP and TRAP are utilized to rewrite URLs and test all attachments in the cloud.
- Proofpoint provides adequate details for good analysis. It's all in one place.
- It blocks spam and other unwanted e-mails very well (depending on your configuration).
- Great overall monitoring and alerting system.
- Very dependable.
- Smart search limits you to 2,000 results.
- E-mail protection, TAP, and TRAP dashboards do not have same layout.
- Proofpoint should integrate all of their services into one portal so that TAP, TRAP, DLP dashboards are in the same portal.