ProProfs Survey Maker

ProProfs Survey Maker has proven to be a valuable tool for businesses across various industries, helping them collect customer feedback and improve their ticketing systems. Users have expanded their survey reach globally, allowing them to gather feedback from customers worldwide. This enabled small-scale firms to pivot their email marketing and call-to-action strategies in real time based on the feedback and suggestions collected through ProProfs Survey Maker. The tool offers various features such as quizzes, polls, in-app surveys, and scored surveys, enabling better customer reach and satisfaction measurement. Users appreciate the tool's flexibility in designing personalized surveys aligned with their research objectives. Additionally, ProProfs Survey Maker has been utilized to launch webinars and gather thoughts from customers and partners through surveys. It has also helped businesses gain market insights, make changes to product offerings and roadmap, and generate better profits. The platform is useful in capturing important details about website visitors' preferences, tailoring products accordingly, and enhancing customer satisfaction.

Furthermore, ProProfs Survey Maker stands out for its ease of use in designing surveys and sharing them through social media and emails. Users have found the process smooth and efficient when creating customized website surveys with engaging questions. Customization options such as NPS scale questions, personalized branding, and logo customization make it easier for users to measure customer loyalty while providing easy tracking and measurement. For educators and organizations, the tool has been instrumental in creating assessments for existing employees and gathering precise data on employee satisfaction for improved internal functioning. The branched and conditional surveys created with ProProfs Survey Maker have resulted in higher engagement rates compared to regular forms.

Notably, the language customization options offered by ProProfs Survey Maker have eliminated the need for translators, allowing surveys to be created in different languages for a better user experience. It has been effective in understanding clients better, receiving complaints, improving overall customer satisfaction, collecting market research data, planning campaigns based on demographics, assessing oneself before certifications, and creating tutorials. The tool also excels in delivering detailed reports and assisting users in measuring KPIs and conversion metrics effectively. Users appreciate the quick and easy survey creation process, allowing them to focus on enhancing customer experience. Additionally, the affordability and flexible features of ProProfs Survey Maker make it a top choice for businesses seeking to collect and store customer feedback. However, some users have expressed dissatisfaction with the tool, mentioning that they did not find any benefits or advantages when using it. Despite this, ProProfs Survey Maker has generally solved the problem of taking after-work surveys from clients, making it easier for businesses to gather feedback. One of the main problems solved with ProProfs Survey Maker is the ability to anonymously collect feedback from customers about their experiences and purchases. Users have had an overall incredible experience with the app and have not encountered any frustrations so far. The tool is used by businesses to collect and store customer feedback, helping them improve their products and services.

Moreover, ProProfs Survey Maker gives agents a voice and helps with team building and rapport, leading to a better workplace environment and a 30% increase in performance. It is mainly used for market research and demographics, allowing businesses to plan better campaigns based on comprehensive data collection. The ease of use of the survey maker is a time-saving feature that makes users more efficient with their time.

Additionally, ProProfs Survey Maker has been widely utilized for creating surveys for educators, organizations, event planners, and more - collecting feedback for future developments and understanding employee and customer needs. Users praise the tool for easing the process of survey creation, management, and sharing, allowing them to focus on improving customer experience.

Individuals have also found value in using ProProfs Survey Maker to assess themselves before appearing for actual certifications, which boosts their confidence and helps them understand the question patterns. Users appreciate the language selection feature that allows them to choose their preferred language for a better experience.

One of the key advantages of ProProfs Survey Maker is its ability to reach a greater audience, expanding survey reach and collecting feedback from a wider range of participants. The result aggregation feature is highly praised for its ease of use as it saves users time by providing a simple way to pull reports from ProProfs.

Unfortunately, some users have reported not experiencing any benefits or advantages when using ProProfs Survey Maker. It's worth noting that while the tool was used by the Marketing Department for surveying an external cohort with the goal of receiving at least 500 responses in a month, the survey shut down before reaching the goal, resulting in lost advertising dollars.

In conclusion, ProProfs Survey Maker has emerged as a powerful tool for businesses and individuals alike, solving various problems related to collecting customer feedback, improving products and services, assessing employee satisfaction, conducting market research, and planning better campaigns. Users appreciate its ease of use, advanced features, and customization options that cater to their specific needs. Overall, ProProfs Survey Maker is seen as an effective solution for gathering valuable insights and enhancing user experience.