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Provana is a fantastic tool for us as we use it for many different things. It is great for storing SOPs, SOWs, policies, recertifying new …
Overview
What is Provana Speech Analytics?
Provana in Naperville offers a suite of products to creditors and collection agencies to ensure smooth business processes and regulatory compliance via automation, with advanced analytics for tracking operational success.
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What is Provana Speech Analytics?
Provana in Naperville offers a suite of products to creditors and collection agencies to ensure smooth business processes and regulatory compliance via automation, with advanced analytics for tracking operational success.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.provana.com/contact
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
What is Provana Speech Analytics?
Provana's call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring. Partnering with CallMiner, Provana has built a speech analytics platform that automatically monitors and objectively scores every call, to provide insight into which calls to focus on and reducing the need for internal monitoring.
Beyond the automation it brings to call center monitoring, ICAP® aims to help improve productivity, performance and profitability by:
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Provana Speech Analytics Features
- Supported: Agent Performance management
- Supported: PCI/PII Compliance (Redaction)
- Supported: Post call analytics
- Supported: Call Recording software
- Supported: Automated dashboards with scorecards
- Supported: Email alert setup
- Supported: Call transcripts
- Supported: Call Scoring
Provana Speech Analytics Videos
Meet our team and get to know Provana's portfolio of products and services
Tony Palmer, Chief Operations Officer at Alliance Collection Service, talks about increasing operational efficiency with Provana's speech analytics technology.
Provana Speech Analytics Competitors
- Observe.ai
- Prodigal
- SpeechIQ
- Nice
Provana Speech Analytics Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States |
| Supported Languages | English, Spanish |
