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Pulseway

Pulseway

Overview

What is Pulseway?

Pulseway is an IT monitoring and management solution that enables users to monitor, manage and control all systems and servers from a smartphone, tablet or browser. For system administrators, Pulseway sends a notification, so they can see an issue and…

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Pricing

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Enterprise

$0.80

Cloud
per month per installation

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.pulseway.com/pricing/?rfid=t…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Pulseway: NOVITA' per la soluzione RMM che semplifica la vita del MSP

YouTube

Pulseway RMM Technical Demo

YouTube

Pulseway - Overview Demo

YouTube

Pulseway demo

YouTube
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Product Details

What is Pulseway?

Pulseway is an IT monitoring and management solution that enables users to monitor, manage and control all systems and servers from a smartphone, tablet or browser. For system administrators, Pulseway sends a notification, so they can see an issue and sort it in seconds.

Pulseway features:

  • Automation: Auto-remediation workflows, so that IT issues are fixed before users even notice them.
  • Mobile Access: Customers can monitor, manage, connect with and troubleshoot devices from their mobile devices, update tickets to enable a rapid response to issues.
  • Remote Control: It's proprietary remote control function allows to connect to monitored endpoints or network devices, remotely access user applications and files, transfer files to and from the endpoint, and chat with them.
  • Patch Management: Patches applications from any device and updates all Windows systems and servers.
  • Network Monitoring: Offers visibility across the entire network with Pulseway Network Monitoring, turning Pulseway agents into probes and enrolling any discovered devices.

Pulseway gives System Administrators and MSPs a single pane view of their entire IT environment so they can know what is going on at any time. The software is scalable, working for business of any size letting them grow.

Pulseway Features

  • Supported: IT Automation
  • Supported: IT Issue Auto-Remediation
  • Supported: Network Monitoring
  • Supported: Automated Alerts and Instant Notifications
  • Supported: Remote Control
  • Supported: SQL Server
  • Supported: Windows Backups
  • Supported: VMware hosts
  • Supported: XenServer hosts
  • Supported: Amazon services
  • Supported: Azure services
  • Supported: Active Directory
  • Supported: Exchange Server
  • Supported: Hyper-V
  • Supported: IIS
  • Supported: SCOM
  • Supported: SNMP Monitoring
  • Supported: ESET Remote Administrator
  • Supported: Multi-Account Management (Multiple User Environment)
  • Supported: Notification Email Customization
  • Supported: Audit Log
  • Supported: OS Patch Management
  • Supported: 3rd Party Patch Management
  • Supported: Customisable Reporting
  • Supported: White Labelling
  • Supported: Cloud Backup

Pulseway Screenshots

Screenshot of Cross-device functionalityScreenshot of Auto-Remediate IT IssuesScreenshot of Visibility Across the Entire NetworkScreenshot of Remote Control to Any SystemScreenshot of Systems and Application patchingScreenshot of Detailed Custom ReportScreenshot of Troubleshooting from Any DeviceScreenshot of Script editing

Pulseway Videos

Pulseway App Overview - Demo
Pulseway Customer Case Study- Millennium IT Services
Pulseway: Workflows & Auto-Remediation
Pulseway - Introduction
Pulseway for simplicity

Pulseway Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac, Other: any Applications using the monitoring API
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web, Other: Windows 8
Supported CountriesAll countries
Supported LanguagesEnglish, German

Pulseway Customer Size Distribution

Consumers11%
Small Businesses (1-50 employees)31%
Mid-Size Companies (51-500 employees)51%
Enterprises (more than 500 employees)7%
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Comparisons

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Reviews From Top Reviewers

(1-5 of 6)

Pulseway: Keep A Finger On The Pulse Of Your Environment

Rating: 8 out of 10
August 02, 2018
Vetted Review
Verified User
Pulseway
3 years of experience
Our IT team used Pulseway to monitor all servers in our environment across Windows and Linux operating systems. It allowed us to not only administer them remotely, but also monitor their status and receive alerts based on rules set in the program. For example, we would receive alerts when a server was shutting down unexpectedly or if a user was locked out. This allowed us to respond to issues before users noticed.
  • Intuitive GUI
  • Integrations with common enterprise deployments, like Active Directory
  • Wide compatibility with many operating systems
Cons
  • No option for network mapping
  • Occasionally client on Windows Server will break
Pulseway works well in smaller, uncomplicated environments that need basic monitoring with management tools that they can use from a mobile device. It starts to fall apart if you have many servers meshed with each other, where it is useful to see how each machine connects to the others and how alerts from one machine are corresponding to alerts on another. There are more powerful monitoring tools where that is more appropriate.

Pulseway Server Management

Rating: 10 out of 10
January 31, 2018
AT
Vetted Review
Verified User
Pulseway
3 years of experience
I use, manage, and support a team of engineers and end users using the Pulseway suite of products. The helpdesk ticket management system integrates flawlessly with the Pulseway remote monitoring and alerting system, to enable ourselves to react quickly to problems before they become an issue. Pulseway gives a clear oversize of a problem with an easily accessible set of management tools and great reporting.
  • Helpdesk Ticket Management
  • Remote Server Management
  • Server Monitoring and Alerting
  • Integration with third-party tools and scripts
Cons
  • Windows updating features could be a little more clear, such as recommended, optional and mandatory updates.
  • Integration of PSA in to the Pulseway App would be useful for users of both systems, so you can easily switch between the two.
  • And/or a Pulseway PSA app, rather than the mobile optimised site which doesn't work so well on mobile devices.
  • Management of helpdesk tickets across multiple different customers and multiple different customer sites.
  • Management of multiple Windows servers, scripting, and updating by groups allows simple update management of client systems.
  • Integration of Hyper-V tools allows management of Virtual as well as physical PCs.

Pulseway: The System Administrator's Best Friend

Rating: 10 out of 10
July 31, 2018
KH
Vetted Review
Verified User
Pulseway
7 years of experience
I use Pulseway to monitor a few systems so that I can keep an eye on processes and disk space usage. I'm also sent email alerts when certain apps start. Only the IT department uses Pulseway. Pulseway allows me to keep a watchful eye on my systems from anywhere that my cell phone works. I can kill processes, run commands, install patches, and even communicate with users.
  • Pulseway gives you a complete view of your systems, even virtual machines, and hosts in a VMware environment.
  • It allows me to view the room from the webcam attached to a system.
  • I can communicate with logged on users in order to troubleshoot problems or warn them of an impending maintenance event.
Cons
  • I would like to be able to connect to the managed system's console if the app's capabilities still don't meet my needs.
  • I'd like for it to be easier to configure. Some operating systems, Linux for example, are not that easy to setup for disk space management. Windows and Mac are very easy to setup for it.
  • I'd like to be able to configure process restarts in case of a failure.
Pulseway works for Mac, Linux, and Windows--and works equally well for workstations as well as servers. It is a system administrator's best friend. Some administrators feel that its use in highly secure environments is inappropriate because of the depth and breadth of control one has outside of the restrictive environment.

Pulseway is super user friendly and reliable!

Rating: 9 out of 10
January 08, 2019
Vetted Review
Verified User
Pulseway
1 year of experience
We use Pulseway to troubleshoot and access all PCs on our network. It allows me to troubleshoot, and walk other employees through what needs to be done as if I were standing right beside them. It also allows me to control the mouse if I need to show them something and they can watch and follow along.
I also use it to monitor what printers users have access to and to restart their PCs on the weekends when I am pushing updates.
  • Easily allows me to connect to remote computers.
  • It is nice that as an admin, I do not have to worry about users Domain Controller Password to get to their PC.
Cons
  • I would like to see a user-friendly mobile app that allows the same capabilities as the web interface and desktop version.
It's easy to use once you learn how to use it.

Pulseway is a requirement for every system administrator.

Rating: 10 out of 10
August 01, 2018
BH
Vetted Review
Verified User
Pulseway
6 years of experience
Pulseway is used in IT by our technicians, administrators and as a dashboard on the big screen in the office. Because of the multi-platform availability we have Pulseway installed on our phones, tablets and computers for keeping tabs on servers in our environment. The server administrators are able to do windows updates, reboot, troubleshoot, read event logs, reset AD passwords, run command line arguments and monitor disk space all from the Pulseway app. We have set up alerts to notify us on over utilized servers, low disk space and even customized alerts if CryptoLocker slips through the cracks and starts attacking a file server. Pulseway allows us to keep tabs on critical events and manage our infrastructure anywhere in the world. It enables administration to happen anywhere and anytime.
  • Pulseway is convenient and accessible with a well designed and non-cluttered UI.
  • Support has always been helpful and there is a user forum with an active community to provide additional information.
  • The amount of features jam packed in one application is astounding.
Cons
  • Remote desktop is great on the PC but no support for the app yet
Pulseway is well suited for IT environments of any size who need to manage environments of any size. I recommend it wholeheartedly above any other system administration tool in the industry. This is a necessary purchase for all system administrators anywhere.
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