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Pulseway

Pulseway

Overview

What is Pulseway?

Pulseway is an IT monitoring and management solution that enables users to monitor, manage and control all systems and servers from a smartphone, tablet or browser. For system administrators, Pulseway sends a notification, so they can see an issue and…

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Learn from top reviewers

Great tool, Great price, Great terms.

Rating: 8 out of 10
October 6, 2022
IncentivizedVetted ReviewVerified User
Pulseway is our primary tool for the monitoring and management of clients. We use it to deploy all of our other tools, keep Windows and most major software up to date. We also...
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Brian Cook
Vice-President - Customer Service
Information Security Officer
Unified Technology Solutions, Inc.
Pulseway4 years of experience

Pulseway is a great option for anyone who needs to monitor and remotely manage computers or servers

Rating: 9 out of 10
October 30, 2020
IncentivizedVetted ReviewVerified User
We are using Pulseway to monitor computers and servers, both internally and for our clients' systems. We use it to "keep an eye" on things. It notifies us if a computer is hav...
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Richard Hogan
Professional - Information Technology
Engineering Technician
Hogan's Systems Consulting, LLC
Pulseway4 years of experience

Pulseway the best RMM for SMB

Rating: 10 out of 10
June 9, 2019
IncentivizedVetted ReviewVerified User
Pulseway is being used at our company to manage all of our end-user devices. We manage multiple properties spread out over Arizona and other states in the US. Pulseway has bee...
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Nathan Weber
Manager - Information Technology
Network System Administrator
Chamber + Associates
Pulseway1 year of experience

Pulseway is a requirement for every system administrator.

Rating: 10 out of 10
August 1, 2018
IncentivizedVetted ReviewVerified User
Pulseway is used in IT by our technicians, administrators and as a dashboard on the big screen in the office. Because of the multi-platform availability we have Pulseway insta...
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Brian Heersink
Director - Information Technology
IT Director
San Luis Valley Health
Pulseway6 years of experience

Pulseway: The System Administrator's Best Friend

Rating: 10 out of 10
July 31, 2018
IncentivizedVetted ReviewVerified User
I use Pulseway to monitor a few systems so that I can keep an eye on processes and disk space usage. I'm also sent email alerts when certain apps start. Only the IT department...
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Kenneth Hess
Professional - Information Technology
Senior Systems Analyst
CymSTAR, LLC
Pulseway7 years of experience
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Pricing

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Enterprise

$0.80

Cloud
per month per installation

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.pulseway.com/pricing/?rfid=t…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Pulseway: NOVITA' per la soluzione RMM che semplifica la vita del MSP

YouTube

Pulseway RMM Technical Demo

YouTube

Pulseway - Overview Demo

YouTube

Pulseway demo

YouTube
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Product Details

What is Pulseway?

Pulseway is an IT monitoring and management solution that enables users to monitor, manage and control all systems and servers from a smartphone, tablet or browser. For system administrators, Pulseway sends a notification, so they can see an issue and sort it in seconds.

Pulseway features:

  • Automation: Auto-remediation workflows, so that IT issues are fixed before users even notice them.
  • Mobile Access: Customers can monitor, manage, connect with and troubleshoot devices from their mobile devices, update tickets to enable a rapid response to issues.
  • Remote Control: It's proprietary remote control function allows to connect to monitored endpoints or network devices, remotely access user applications and files, transfer files to and from the endpoint, and chat with them.
  • Patch Management: Patches applications from any device and updates all Windows systems and servers.
  • Network Monitoring: Offers visibility across the entire network with Pulseway Network Monitoring, turning Pulseway agents into probes and enrolling any discovered devices.

Pulseway gives System Administrators and MSPs a single pane view of their entire IT environment so they can know what is going on at any time. The software is scalable, working for business of any size letting them grow.

Pulseway Features

  • Supported: IT Automation
  • Supported: IT Issue Auto-Remediation
  • Supported: Network Monitoring
  • Supported: Automated Alerts and Instant Notifications
  • Supported: Remote Control
  • Supported: SQL Server
  • Supported: Windows Backups
  • Supported: VMware hosts
  • Supported: XenServer hosts
  • Supported: Amazon services
  • Supported: Azure services
  • Supported: Active Directory
  • Supported: Exchange Server
  • Supported: Hyper-V
  • Supported: IIS
  • Supported: SCOM
  • Supported: SNMP Monitoring
  • Supported: ESET Remote Administrator
  • Supported: Multi-Account Management (Multiple User Environment)
  • Supported: Notification Email Customization
  • Supported: Audit Log
  • Supported: OS Patch Management
  • Supported: 3rd Party Patch Management
  • Supported: Customisable Reporting
  • Supported: White Labelling
  • Supported: Cloud Backup

Pulseway Screenshots

Screenshot of Cross-device functionalityScreenshot of Auto-Remediate IT IssuesScreenshot of Visibility Across the Entire NetworkScreenshot of Remote Control to Any SystemScreenshot of Systems and Application patchingScreenshot of Detailed Custom ReportScreenshot of Troubleshooting from Any DeviceScreenshot of Script editing

Pulseway Videos

Pulseway App Overview - Demo
Pulseway Customer Case Study- Millennium IT Services
Pulseway: Workflows & Auto-Remediation
Pulseway - Introduction
Pulseway for simplicity

Pulseway Integrations

Pulseway Competitors

Pulseway Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac, Other: any Applications using the monitoring API
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web, Other: Windows 8
Supported CountriesAll countries
Supported LanguagesEnglish, German

Pulseway Downloadables

Pulseway Customer Size Distribution

Consumers11%
Small Businesses (1-50 employees)31%
Mid-Size Companies (51-500 employees)51%
Enterprises (more than 500 employees)7%
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 5)

Pulseway Server Management

Rating: 10 out of 10
Incentivized
January 31, 2018
AT
Alex Taylor
Director / Owner
Support Stack Limited (Computer Networking, 1-10 employees)
Vetted Review
Verified User
Pulseway
3 years of experience
View profile
Use Cases and Deployment Scope
I use, manage, and support a team of engineers and end users using the Pulseway suite of products. The helpdesk ticket management system integrates flawlessly with the Pulseway remote monitoring and alerting system, to enable ourselves to react quickly to problems before they become an issue. Pulseway gives a clear oversize of a problem with an easily accessible set of management tools and great reporting.
Pros
  • Helpdesk Ticket Management
  • Remote Server Management
  • Server Monitoring and Alerting
  • Integration with third-party tools and scripts
Cons
  • Windows updating features could be a little more clear, such as recommended, optional and mandatory updates.
  • Integration of PSA in to the Pulseway App would be useful for users of both systems, so you can easily switch between the two.
  • And/or a Pulseway PSA app, rather than the mobile optimised site which doesn't work so well on mobile devices.
Likelihood to Recommend
  • Management of helpdesk tickets across multiple different customers and multiple different customer sites.
  • Management of multiple Windows servers, scripting, and updating by groups allows simple update management of client systems.
  • Integration of Hyper-V tools allows management of Virtual as well as physical PCs.
Return on Investment
  • Simplified management of helpdesk queries made for improved customer satisfaction
  • Simplicity of reporting on client tickets helped reveal common faults and training requirements
  • Reduced costs of server management with excellent server monitoring, reporting and the ability to complete real world server management tasks simply
Other Software Used

Pulseway: Keep A Finger On The Pulse Of Your Environment

Rating: 8 out of 10
Incentivized
August 02, 2018
Verified User
Team Lead in Information Technology
Financial Services Company, 51-200 employees
Vetted Review
Verified User
Pulseway
3 years of experience
Use Cases and Deployment Scope
Our IT team used Pulseway to monitor all servers in our environment across Windows and Linux operating systems. It allowed us to not only administer them remotely, but also monitor their status and receive alerts based on rules set in the program. For example, we would receive alerts when a server was shutting down unexpectedly or if a user was locked out. This allowed us to respond to issues before users noticed.
Pros
  • Intuitive GUI
  • Integrations with common enterprise deployments, like Active Directory
  • Wide compatibility with many operating systems
Cons
  • No option for network mapping
  • Occasionally client on Windows Server will break
Likelihood to Recommend
Pulseway works well in smaller, uncomplicated environments that need basic monitoring with management tools that they can use from a mobile device. It starts to fall apart if you have many servers meshed with each other, where it is useful to see how each machine connects to the others and how alerts from one machine are corresponding to alerts on another. There are more powerful monitoring tools where that is more appropriate.
Return on Investment
  • Greater responsiveness on IT team
  • Less downtime for business critical systems because issues were surfaced quickly
  • Easier management of servers (you can run updates on machines and reboot them...from your phone)
Alternatives Considered
Pulseway has a more moderate learning curve compared to Nagios, which was overkill for our environment. Nagios also requires a server to run on, and we wanted to separate our monitoring from our hypervisor.

Pulseway the best RMM for SMB

Rating: 10 out of 10
Incentivized
June 09, 2019
NW
Nathan Weber
Network System Administrator
Chamber + Associates (Real Estate, 51-200 employees)
Vetted Review
Verified User
Pulseway
1 year of experience
Use Cases and Deployment Scope
Pulseway is being used at our company to manage all of our end-user devices. We manage multiple properties spread out over Arizona and other states in the US. Pulseway has been very helpful in automating tasks like running upgrades, backups, and pushing out new software or links to company resources. Pulseway gives us insight into each machine when there is an issue that needs to be resolved. We use the desktop client to support our clients remotely. Pulseway really helps manage hundreds of computers, without the need to leave your desk.
Pros
  • Running windows updates: Pulseway really helps us keep our end-user devices up to date, without the need to handle each device individually.
  • Sending notifications on our servers really helps with taking care of issues before they cause downtime.
  • Pulseway's remote desktop client works very well, even over slower internet connections.
Cons
  • It would be nice if they increased their scope of supported third-party apps.
  • It would be great if they would create an ios app for their ticket system.
  • If they could possibly build in a location service for tracking devices, that would be helpful.
  • If they had two-factor authentication, it would be nice.
Likelihood to Recommend
I have used n-able and Pulseway, and I find Pulseway to be a better product and more affordable.
Return on Investment
  • Pulseway has helped with increasing our productivity, by being able to automate a lot of the tasks I have to do.
  • There is no known negative impact of using Pulseway yet.
Alternatives Considered
Pulseway gives information in a better format, and is easier to maneuver then n-able.
Other Software Used

Great tool, Great price, Great terms.

Rating: 8 out of 10
Incentivized
October 06, 2022
BC
Brian Cook
Information Security Officer
Unified Technology Solutions, Inc. (Information Technology & Services, 1-10 employees)
Vetted Review
Verified User
Pulseway
4 years of experience
View profile
Use Cases and Deployment Scope
Pulseway is our primary tool for the monitoring and management of clients. We use it to deploy all of our other tools, keep Windows and most major software up to date. We also use it to alert us to things like server outages, failing hardware, drives getting full, and CPU and Memory being exhausted. Finally we run regular maintenance tasks via its scripting ability.
Pros
  • Keep PC up to date.
  • Deploy software and tools.
  • Warn of hardware failures.
  • Monitor major systems uptime.
Cons
  • Scripting could have more features such as storage better use of variables.
  • Reporting could offer more customization
  • Software deployment could be easier to use
  • Scripting should offer a opportunity to run when turned on if the device was not available at the scheduled time.
  • Remote control tool is adequate, but we actually found ConnectWise Control to be so superior we purchased and use that most of the time.
Likelihood to Recommend
If you have to manage a large number of computers, especially spread over multiple clients or a large physical area. This is one of the main products that allows us to act as a Managed Service Provider (MSP) and actually manage our clients devices and not just react to issues as clients call them in. Clients really love the proactive approach it allows us to take.
Most Important Features
  • Monitoring for issues
  • Software deployment
  • Inventory of device specs
Return on Investment
  • Our company could not exist without tools like Pulseway!
  • Preventive maintenance saves untold technician time
  • Allows us to maintain more PCs with a smaller team then otherwise possible.
Alternatives Considered
The 2 major factors were:

1. The fact there was no contract, we believe vendors should have to validate the usefulness of their product and their support to their customers every day, not just 1 or 2 months every few years. This is the same reason we allow our clients to leave at any time if we fail to meet their standards.

2. The ease of managing the product, we demoed other products that would have almost required a full time employee just to manage the RMM tool itself. The ease of use of Pulseway meant a tech could manage it as part of their other duties much improving the ROI.

Note: We also felt NinjaOne met these same conditions but we evaluated it after having used Pulseway for a few years and while we found it a great product, possibly even superior, we didn't find enough reason to go through all the work and retraining to change over.


Other Software Used

Pulseway is super user friendly and reliable!

Rating: 9 out of 10
Incentivized
January 08, 2019
Verified User
Employee in Information Technology
Retail Company, 51-200 employees
Vetted Review
Verified User
Pulseway
1 year of experience
Use Cases and Deployment Scope
We use Pulseway to troubleshoot and access all PCs on our network. It allows me to troubleshoot, and walk other employees through what needs to be done as if I were standing right beside them. It also allows me to control the mouse if I need to show them something and they can watch and follow along.
I also use it to monitor what printers users have access to and to restart their PCs on the weekends when I am pushing updates.
Pros
  • Easily allows me to connect to remote computers.
  • It is nice that as an admin, I do not have to worry about users Domain Controller Password to get to their PC.
Cons
  • I would like to see a user-friendly mobile app that allows the same capabilities as the web interface and desktop version.
Likelihood to Recommend
It's easy to use once you learn how to use it.
Return on Investment
  • It has had a positive impact because it allows me to connect to PCs on our network from anywhere. It allows the user to see the screen as well. The ROI was easily absorbed considering that travel to our remote sites would have been greater.
Alternatives Considered
Pulseway is more reliable and easier to use.
Other Software Used
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